I NEVER LEAVE REVIEWS. This is the worst customer ...

I NEVER LEAVE REVIEWS. This is the worst customer service I have ever received. We lost our keys at Carowinds and we called the dealership to have it towed there. No problem. Spoke with the people at Ford and everything was set for us to pickup Sunday on our way home. We are from WV and staying 1.5 hours away from this dealership for vacation in SC. They call THE NEXT DAY (after we left) and say they have a policy and cannot help us without us driving 3 hours both ways. Had this been communicated by staff at Ford we would have made arrangements to do it the previous day while we were in the area. Their communication and customer service is terrible and needs reviewed by corporate where we will be submitting a complaint. Keep in mind we paid to have it towed there because the day of speaking to them this was no problem.