Amanda Roman

Review of Fort Mill Ford - Sonic Automot...

I would give this dealership 2.5 stars.

I would give this dealership 2.5 stars.

My husband and I went to Fort Mill Ford to trade in my car last Thursday, and purchase a newer used car. We had a car transferred from the South Blvd. location. Our salesman, Keith, was very knowledgeable and helpful. Unfortunately, the description of the car online said that the car had a few features (moonroof) that we realized the car did NOT have when we went for the test drive. Still, we were happy enough with the car to purchase it. We appreciated true price, and not having to haggle the price.

When we sat to sign the papers, I was only handed one key. Our salesman said he would call the original location to find out if there was a second key. When I went back the next day to pick up the car, he told me that there was not a second key. When I asked him how I could get a second key, he called another man over, who explained that their dealership could not cut a second key because the car was originally from a sister dealership. Then he continued to explain that if they'd given me another key, that would put them in competition with the sister dealership. If these dealerships are sharing cars, then how can they be in competition with one another? Finally, he said in order to get a second key from them, I should have demanded that a second key be given to me before the sale was completed. I should have made it a "make it or break it" thing with the key. I felt like that statement was unprofessional. Even after all of that, the key they actually gave me has a battery that is dying. (I've had the car for less than a week.) If a customer is spending almost 20k on a car, the least the dealership can do is give the customer two keys. This is petty. Now, I have to spend several more hundred dollars to have a new key made.

**updated**The general sales manager, Bob Jones, called me directly and helped me get a second key, free of charge. So, I bumped the rating up from two to four stars. He didn't have to go out of his way, but I'm glad he did!