I placed an order yesterday which, according to the young lady I talked to by phone, would arrive in the showroom the next day, so that I could pick it up. Not receiving any information, I returned by phone the day I was about to pick up the order ... surprise..after 1 hour of waiting for my call to be answered by someone, the answer was received on another phone (I called at the same time on 2 devices). The answer? The product will be delivered only at the end of next week ... no chance of delivery on the day before the day I placed the order ....
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Very careless. I waited two weeks for a product that appeared in stock online when I ordered it. After long waits of 1 hour on the phone, their answer was "we don't know if we have stock or not, our suppliers don't answer. We may or may not have it". A little later the same day they canceled my order.
After a week of waiting for an ordered product, I received an email that the purchased product is no longer in stock, although the product is still on the site but at a different price.
I am very pleased with the choice made (30% discount) and how all the procedures went. Thank you EvoMag for all the effort to have very good prices, quality products, and serious and conscientious staff, right from the gate of the institution. It is obvious that he will care! ... And the ice cream was delicious! Good luck!
Bravo evomag I got a phone from you to give him a gift I did not undo it, when I offered him a gift to see the phone does not work properly because of the software I call evomag and I call and nothing is answered by anyone after a few hours an operator called me and told me to send it to the service return. I filled out a form and I wait. I have a week since I wait to know who will repair my phone, which was not used for a minute NORMALLY SHOULD HAVE EVOMAGED THAT THIS CHANGE SHOULD NOT SEND ME TO OTHERS WITHOUT ANY RESULT
I usually follow the status of my orders, but those from evomag for 3 days were not able to send a mobile phone and 2 charging cables that were in stock, at least according to the site. Call center non-existent, call and no one answers. Mockery. Of course, I also wanted to see if it was a particular or general situation. Following several reviews here, I was convinced that the best solution would be to cancel the order and go to other serious stores. I do not recommend in any way! Avoid evomag!
just taking orders lasts more than 72 hours. do not take this store if you want to receive the package in less than 1 week. Incompetence led to the extreme. The support department is completely lysed. I respond to requests in 48-72 hours when it is already too late
Frivolous! I ordered a product in the store's stock, I paid, I received the invoice and the guarantee, I received the AWB number ..... after 1 week I was informed that the product is no longer in stock! The alternative received, to order a more expensive product !!!
Be very careful when placing orders on evoMAG. Your orders will be canceled invoking that the products are not in stock or that they were at a "ridiculous" price (when they are in fact at 50-60% of the value of the products on price.ro and any other store would honor them). You will be contacted by the owner of the SRL by phone and e-mail (according to the tone, language and spelling you certainly can not be called CEO of the company, with the signature "Ms, Mihai"), will address you in a tone superior, telling you that he will delete your account and that he accepts your decision to buy elsewhere, even though you did not say so. Then he will delete the account and will refuse to sell you any other product, because that's what he wants.
Later edit: reclamatii@evomag.ro was at CC, Mrs. Guardian of the Brand did not even have the kindness to look for my name :)
There are things to improve on the order and customer care side. After some initial syncope I appreciated that in the end the solution offered was for the benefit of the client. Otherwise, the delivery of the order has now passed.
to tell you briefly my experience, I bought a refurbished laptop, I opted for pickup, I paid it at home, I signed the invoice, I waited and received the product, I went to the test bench, I opened the package and I checked the product, on the back of the laptop a cover behind which should be a small filter that protects the cooler, I removed the cover and what to see, a small dust coat on the radiator, missing filter, I went to service and return for to write on the invoice this aspect, the surprise, the answer of the lady from the return, I quote: "well you didn't sign the receipt on the invoice ?, what do you expect from a refurbished product, that's how these are used, it's normal" I ordered the return of the product
Does not respect the warranty conditions. I do not respond to Email. I bought a LG G4 phone that broke down in my warranty and when I turned to the LG service, I received the answer: "Product of the Emirates. It does not fix it." Very dubious. I will never buy anything from this company. I come back and complete this review. After the LG service response, I addressed myself to the seller, EvoMag. They told me that for the warranty they would send the phone to a service return. A courier came in, picked up the phone and in a few days I got the answer that the phone lost its warranty because it has the Moisture Sensor activated. I do not know what this is, but the phone has never been exposed to water, the malfunction happened when I was at work. I pulled the phone out of my pocket and found it was completely stopped and I could not start it. I have more witnesses than that happened. I think this procedure is a lie meant to avoid granting the guarantee. Later I found out that this phone model has problems with the motherboard and it turned out that the problem is a design, LG engaging under pressure from customers to resolve whenever the malfunction occurs. If there was no question about the status of the phone that is "produced by the Emirates" I may have benefited from these provisions. So I came to think that this company has a policy of scamming the customer. Although I was an old customer, I deleted my account and I do not want to hear from them again.
I ordered online a phone that was used 12 days, with a problem signal, 3 times was sent to the service, as it came (was tested) and sent back (the same day) after the third service overtake them they concluded that the seal was broken and the warranty was lost; not to mention the mistakes made by those in the service .... my conclusion from the experience with those at evomag. . I DO NOT RECOMMEND THIS COMPANY !!! LOST MONEY!!
I gave a star to the customer service department, which seems to have lost its employees, otherwise I can't explain how no one can take my call for a week. The most frustrating thing for a client (at least for me) is not being able to contact any employee / representative to request information about the order.
I do not recommend. I don't answer the phone. Very hard on facebook and incomplete. And no e-mail. You place the order, you are given an estimated term that is not respected and about which you do not even have information. On the phone I am not able to explain clearly what the procedure is and when you ask for more details you are told to address in writing where no one answers you. The information in the account regarding the delivery is few and has nothing to do with reality. If you don't want to have headaches, it's better to order products from elsewhere.
Ordered phone - received phone with charger for US outlet, no adapter for Europe in box, no menu with Romanian language included and without being fully compatible with 4G networks in Romania. Customer support is zero, it takes at least 1 business day to respond to an email about a product in service. Phones intended for the Asian market (at least mine had the first menu language in Chinese) with almost nonexistent warranty and without informing customers. I DO NOT RECOMMEND
I update the situation with the assistance of the company. EvoMag has responded to my proposal to counter-offer the product stock shortage store, respectively the supplier with a superior product to their lower initial proposal with an approximately similar price. Change the order with the difference payable by me and a 7% discount from evoMag. Thus, I re-ratify 3 out of 5 stars for the assistance she received and the kind of resolution. I mention that after evaluations left on google and facebook as well as a forum website, I was contacted promptly and any request was resolved in a matter of minutes.
Do not order from evoMag! - "Choose, order online, we deliver or do not deliver, not at all simple and very uncomfortable!" This company's motto is "Come on, Come on!" Simple and Comfortable! Everything is written correctly, just to mislead you, it simply refers to the fact that it is very simple to pay and conveniently to refuse an order you already paid, a product sold from non-existent stocks of some suppliers Fictitious, and the notification is received after a week.
My recommendation is not to buy from evoMag!
I tried to buy a product on 10 Sept. - I paid immediately and I waited for delivery details at 3 hours I receive the first mail as my order was picked up, after 5 business days on Sept 15, I contact evoMag for more details about my order, which I confirm is and will be delivered in the next week because the waiting time is 11 days. I understand this update in quotes about my order status. Just on Sept. 17, receive an email notification with clear information "Order # xxxxxxx." The ordered product is not available, we sent the mail (SPAM folder) with the alternative (s), and I'm waiting for your reply. The next mail informs: Hello, The ordered product can no longer be supplied. We recommend: link we to xx inferior product link we to xx inferior product Thank you - An excellent day! X.Z. Sales Manager " I received no reason for this decision except "The ordered product is not available." - "can no longer be supplied". I did not get any excuse for the inconvenience, and they did not even realize that although they took the order the same day, they were conspicuous after a week to let me know that the product was never in their offer. They could check the next day with the suppliers and get the same decision and yet it would not have been a problem, I would have understood 24h reasonable, but keeping the money a week I can not find the same product available in other stores is inadmissible , waste of time and money on my account !. I was not even noticed that although the inferior recommended products, in which case I would opt for one of them, I would get a return of the price difference. Not to mention that in the mail in which the store sends notice of receipt the order comes with the title of the sales agent XZ took the order and then in the delivery denial mail the same agent is signed with Sales manager wishes "An excellent day" because I do not want still deliver the ordered product, that I can not buy it. At the very least, we have the decency to look at what we are editing from the preset emails sent to our clients.
Extremely poor quality services, which question the products delivered - as he said, do not deliver, it's not simple but at least inconvenient!
I responded to their notification of alternatives in which they can counter offer the missing product in the offer - which they currently have on sale with supplier stock - with a similar or better product. I will come back with an update and customer service, not only with the ratification of poor sales strategy and lack of coordination between bidding and customer satisfaction or untrue advertising of non-existent products. evoMag, No thanks!
I ordered twice from this store and I did not receive what I ordered. The first time, I ordered a PC case and was told that I could pick it up from the showroom, but after I got there and paid, they realized that they didn't actually have it in storage (I waited 20 minutes). to look for it). I said it still happens 14 days ago, I ordered another product that was in stock on the site. I have not received, since then, any update regarding the status of the order. Evomag seems very disinterested in honoring orders.
Insensitivity towards legal clients. Recently, without any notice, they changed the warranty terms, reducing it to just 12 months for compliance. The site is ambiguous, the only mention being "exceptions may occur". Exceptions that are not communicated, discovering only at the opening of the package the reduction of the guarantee. After the return does not exist for pj, now this mess will stop me from buying from them.
The weakest online trading experience. Out of 5 orders, only 2 delivered. I also send emails complaining that I am a family company and that they do not need customers who buy products only for promotion. As proof, they deactivated my account. Dear evoMag, you closed my account, I didn't choose that. I don't understand how sorry you are, when in the e-mail you sent me it was clear that you would be glad not to buy from you and to reorient myself.
I ordered one product and they delivered me another inferior product. On the site appears: 1 x New! Lenovo A606 Mobile Phone, 1.3 GHz Cortex-A7 Quad-core Processor, 5 "IPS LCD Capacitive Touchscreen, 1GB RAM, 8GB Flash, 8MP, 4G, Wi-Fi, Android (White) 440.29 Lei Delivered by Cristian Budeanu and they have delivered a lenovo A606 with 512 mb ram and 4 gb rom. I went to the office to change it on Saturday and they said they would change products from Monday to Friday. It didn't matter that I had tickets bought to go on leave and because of their stupidity I lost a day of accommodation and bus tickets. The lower price also reflects the quality of the services. They do not care that you are wasting their time, money. I do not recommend Evomag.
Disgusted eMag and so I got to evoMag. Where to find cheaper and faster than the others mentioned above. If you would compare it evoMag is 10 classes over eMag. I refer to products on stock. And a tip / suggestion. When you decide to do something, you will not be hijacked by any sales counselor. I do not believe any counselor anymore. Evomag also has a great minus. But na, no one is perfect. They do not have the return policy; if you buy something directly from the showroom, you can not change the product anymore. I mean, it's on the consignment. Looked good, I kissed you goodbye. Overall. Merit! Still successful.
Very careless! The order has been paid for 10 days and has not yet been handed over to the courier. I've been calling the call center for a week and no one answers! Update: One way or another ..the problem was solved .. half of the order was sent to me (they had it in stock), and the other half I gave up, and my money will be returned to my account. I gave more stars, because it's the first time I wasn't happy with them. I ordered from them before and there were no problems. Let's hope it's just a harder time, because of the pandemic. Success and success
The purchased product was delivered sealed, in the original packaging, without traces of blows. In general, prices are competitive on the evomag.ro website. Delivery takes about a long time (on 05.12.2017 I launched the order and received the product on 11.12.2017).
The location is a bit isolated, the good part is that it has parking and it is not very crowded. Attention, if you buy from the headquarters you have the right to return 24 hours, if you take it by ordering online you have 14 days. From the headquarters it is considered that it is a direct sale and the buyer knows exactly and is informed about what he is buying.
Mess! I ordered a stepper, the figure is in stock, I waited a week for it, I don't answer the mail, it's impossible to find them on the phone, you keep hearing "six, five, seven and six again ..." and after 30 minutes, you learn the numbers in English, you get bored waiting and wasting your time, you hang up the phone and as they say, you leave them at their mercy! I'm sorry I didn't read the reviews before ordering. I could find the same product on emag and there I knew clearly that it was delivered on time! I read after, in the reviews that they are good at apologies but not good at logistics and honored orders. So again, a mess!
Everything ok but not too .... If you get a defective service product, the situation changes much in the bad. The total lack of transparency, quality and professionalism. I do not recommend !!
I do not recommend buying from Evomag. I will argue:
1 buying the legal person you have ZERO days to return the product in other words reversal is impossible. 2 buying the legal person you will have to wait after the service between 25 and 90 days !!! Wait up to 90 days on your money, write on the Evomag site itself. 3 by buying the legal person you will have less guarantee for the purchased products. "They are taken on the company it is clear that they are more subject to use" 4 if you buy the individual you have a maximum of 14 days to return the product. Not 30 as in the emag or elsewhere. 5 how is it possible for a phone call on the legal person with problems to wait 90 days without being able to change or return the money? Pretty much anything you buy on the company and it doesn't work right out of the box, you will get something repaired back which is no longer new. The ideal solution to sell miseries and poor quality to those with the firm.
If the product had cost half taken to the company I would have understood this waiting period. But as the money was delivered just in time, this rule seems to me at least abusive.
By buying a few hundred rum cheaper you may have more headaches than elsewhere. Choose carefully and read the return and service policy well.
The store looks like a showroom as you reach the turnaround area awaits you with a desolate desolate desk, scratched walls a huge banner used as a door or wall between 2 rooms. Basically outside painted fence inside the cheetah.
It is the second time when an order is canceled after 3 days of waiting for a product that appears on the site as "In Stock" on the grounds that the product is no longer in stock. Well, it took you 3 days to realize that you are selling something you don't actually have on the site ??? 3 days in which you kept my money blocked because I paid with the card and who knows how many other days until they will be returned. A company mess and most likely some miserable employees.
Extremely non-serious, the products with "online stock" are actually not in stock, and cancel the order after 2-3 weeks (I had 2 cases). I do not receive in-service phones, motivate with improper use
An unpleasant experience. If I did not know from REGENERSIS beforehand, I had to make a way to bring all the phone accessories for the return. In the EVOMAG email, we have been announced that the item is "canceled" without further specification. Besides, they do not answer the phone or the emails, the only way to communicate with them is to go there.
Worst customer experience ever! I would never recommend this place as they are not interested in solving complaints, just robbing customers money and acting like they have no responsibility! For those who want to buy anything from them as it looks cheaper, think twice, you may end up with all your money lost, just like i did! Dear Evomag, enjoy the 2100 lei that you robbed from me, hope it's the only profit you will make your entire existence on the market!
All good and beautiful until the product warranty ... I do not recommend this store. I encountered problems with a samsung note 3 phone, under warranty, sent to service, they found that the screen was cracked (which is not true) and the repair cannot be performed on account of the warranty. I requested counter-expertise, for a fee of course, but it was refused. Now I submitted a review to ANPC and I am waiting for a resolution. With all due respect and respect I do not recommend it! for 650 lei how much would the repair of the phone be worth ... You are a "wonderful" team, specific to the country where we live. I sent it back to the service, to see what is solved.
-very long delivery time, waiting time to enter the store very long, queue like at the market, those behind the counter are 3 boys agitated, stressed, do not know what each other does, I think they have evidence .. cabbage, confuse the products for delivery, what they sell does not correspond to reality (at least in my case), if you ask for explanations they are looking for something to do to avoid giving clarifications, in a word "don't do like them", I mean and the company and the staff there. I think they got the name of the company wrong, they had to call it "evi (from avoid) MAG. I would recommend this company only ...." friends ".... :-( :-(
Update: I talked with EvoMag CEO and he solved the problem. I ve been very pleased with this attitude and for this they ll receive a 5 stars from me. I m thrilled to see people so involved in their business, especially their managing director. Thanks guys. - I bought an original IPhone X case and after 1 week of using the case has cracked out of nowhere.
The most unfortunate site I could enter, some thieves and liars. I bought an oven that was hit and they don't want to change it. I don't answer the phone, they stole the money and the oven for a month and they don't give me anything back. I paid for delivery with verification and I did not have such a thing (see awb). They had to solve the problem in 14 days, 30 of them passed me and I don't receive any answer. I will make you such reviews everywhere. Now I am writing complaints to Consumer Protection, police and forums instead of finishing my furniture. HOTILORrrr.
Totally disappointed. A few months later, a 700 lei chair broke and the evomag told me that they did not cover the guarantee that a chair had been broken. They could not answer the question 'what does the warranty cover' for a chair. I will never buy from them again.
The presale spells you out and promises you everything you want to hear, and after you order, no one will beat your head with you. The order made Thursday (12.10.2017), has not yet arrived on Monday (16.10.2017) ... The sales agent does not know how to respond to emails (although I sent at least 5-6 messages), and the one from customer relations to answering the phone does not seem to know what they should do there ... You must carefully read all the information on the site, for that although the product is specified to benefit from free delivery, you should be surprised that in the shopping cart you will receive a delivery tax for. bulky products. And by the way, he works with a very successful courier company - Dragon Star - that makes deliveries when you have the urge or a drive through your area, not when you tell them that you can be at the delivery address. Of course, to systematize the appropriate attributes for. the services offered (painful and embarrassing) in a word.
evomag.ro
