I ordered twice from this store and I did not rece...

I ordered twice from this store and I did not receive what I ordered. The first time, I ordered a PC case and was told that I could pick it up from the showroom, but after I got there and paid, they realized that they didn't actually have it in storage (I waited 20 minutes). to look for it).
I said it still happens 14 days ago, I ordered another product that was in stock on the site. I have not received, since then, any update regarding the status of the order.
Evomag seems very disinterested in honoring orders.