Bravo evomag I got a phone from you to give him a ...

Bravo evomag I got a phone from you to give him a gift I did not undo it, when I offered him a gift to see the phone does not work properly because of the software I call evomag and I call and nothing is answered by anyone after a few hours an operator called me and told me to send it to the service return. I filled out a form and I wait. I have a week since I wait to know who will repair my phone, which was not used for a minute NORMALLY SHOULD HAVE EVOMAGED THAT THIS CHANGE SHOULD NOT SEND ME TO OTHERS WITHOUT ANY RESULT