Very frivolous. Watch out for returns. They only gave me 80% of the price of the product on the grounds that I did not bring it the next day and that it had dust at the bottom. And yet you didn't realize it was unsealed. He told me that I was lucky to bring him personally that if he came by courier he would only give me 60%.
Selling faulty phones and instead of replacing them, you have to send them to a service. Something like, pay now, use your phone in a month
EDIT: I wrote an email to reclamatii@evomag.ro before leaving this review. I have already contacted ANPC. You keep yours with OUG34 / 2014 because I took the phone from the store but I do not want to return but I EXCHANGE with a functional product according to OG9 / 2016 without waiting at least 15 days. Order # 1590624
Communication with Evomag is very good. Although initially there were small problems, they were quickly remedied :).
the order made on April 10th arrived exactly on the 8th (it said that it arrives in 10 days) I also canceled the order but it still arrived after 20 days from the cancellation :)) a store mess. I made orders everywhere but I never suffered here
The classic problem, 0 support, ladies you need support, otherwise all good.
I do not know I went through the neighborhood I did not enter the quay
I do not recommend. Employees who talk to you in 2 hairs and who play darts during the program, and if you ask anything about the product they are poorly prepared. You ask for a toilet and it sends you outside to the gatekeeper, and the guard plays ping pong with you and it sends you back because it's broken, and you as a person have to go to the groves to defecate. easy to find location, you still have to work on people.
Totally disappointed, not with the store, but with the review policy.
I bought a product from you.
A Xiaomi tricycle wing.
Helpful sales guys and they warned me that he has a small, unimportant cosmetic defect.
I mounted your wing in your yard. He gave up at home. It just broke.
Structural.
Because it was a poorly built product. Plus another construction defect, noticed at the mounting place of the plug, not that it mattered, that it was already broken.
I posted a negative review.
He didn't show up.
I've tried 3 more times ... nothing
It seems that the moderator does not like those under 4 stars, so the unfavorable ones do not appear
Embarrassing.
Worst customer service ever. Work with the worst courier-same day company (apparently another incompetent assembly) because, apparently, when you place an order online and pay extra to be delivered to you on the same day within 17-20 hours, one at your hand take "courier" the courier that you are not home at 12 or 16 when he had his way to your address and two at hand not even the 2nd day do not come your products ... I do NOT recommend anyone such a fiasco! Better to give an extra 5-10 lei per product than to get so angry! And I only ordered only 900 lei ... the orders under 100 lei probably deliver them when he has a road employee through your neighborhood !!!!! : /
Easily find a parking spot in the street or in the courtyard.
Worst delivery services ever seen in Romania. 6 days since I made the order and they still haven't send the package.
This was the 1st and the last order from them.
I'd rather pay extra 100 lei on emag, than to wait 2 weeks for these guys to send the order.
Grandma's prices, but the information on the site regarding the delivery is not real.
For example, I placed an order on a phone and my search criterion was to find a store (apart from emag) that delivers very quickly (the next day). I found these specifications on the site, but if I didn't go to the showroom by phone, they would deliver it to me after 2 days.
Products at ok prices, quick to pick up after ordering.
Caring for customers during a pandemic? Not necessary. Today, when I was waiting to pick up the product, the guard enters the door and asks what to do with a customer who wants to enter without a mask. The first office employee (he wore a mask just over his mouth) - "Hey, that's it." And the customer enters. Who is responsible for such decisions ("wise")? Maybe someone in management reads about employees' care for customers.
Among the few online stores that accepted the return of in-ear headphones without problems. They have the "friendly" policy of testing the product at pickup, and even delivery. The courier was willing to wait to test the headphones.
I see people who are unhappy that they have asked for a devaluation percentage, for example. for a scooter with which they ran 90km. At other stores they did not even consider any possibility of return. In this case the law provides for testing before return, not for use. 90 km.
I personally recommend it to friends, and I will order from them in the future. In front of the shops like PC Garage where you get caught, discouraged and refused also. a cable coming from the factory defective, the quality of the customer relations services is much better.
Very prompt and serious. Professional assistance provided at all times. Much more than other online sellers.
I will never order a product from you again, you are frivolous!
I bought a phone, a few months ago, a Samsung Galaxy C8. It simply restarts continuously after an update.
Naturally, with a guarantee, I took him there. 15 days have passed, I call them continuously. I keep the phone on hold for 7 minutes and guess what? I hang up as if all the operators are busy! Roll over the doll as I don't even answer the mail.
I think I will make a complaint to ANPC.
I'm really making fun of customers!
Sunt multumit de site,au preturi mici in comparatie cu alte site-uri de acelasi profil.Procesarea si expedierea comenzii este prompta cu informari prin email pe tot parcursul acestui proces.
VA SFATUIESC SA NU PL TI I CU CARDUL!
Dac comanda i, cere i cu ramburs!
A little queue to delivering products, but not fare
I returned a defective lg tv bought 6 months ago with negation, but although those from ESD ROM approved it took 20 days and nothing. You keep sending me emails waiting for the decision to replace or return the money. Maybe until Easter you still solve or do I really have to resort to consumer protection? Fiscal invoice no. 1158368 of 07.04.2020.
As for the show room, try before you check out what's available; for example. on mobile phones there were only a few brands available.
But in terms of interest to customers, I would say that this store is an exception on the Romanian market. Congratulations, I hope you keep it that way.
Unfortunately I had other expectations.
Disinterest in products sent under warranty.
I do not recommend in any form, have a marketing policy based on deception, promote a cheap product that actually does not exist, buy it and then put on your neck alternatives with 3-4 hundred lei more .... sad
I answer very hard on the phone, and the orders last 7 days
Update, I was contacted by the manager, a very good guy and I solved the problem.
Some products even though they appear to have stock. Not bad.
Very bad publich relationship, rude and fake publicity
Very good ratio to product / price. Sociable and qualified staff, as well as prompt delivery.
Sunt multumit de servicii, totul organizat si bine pus la punct..nu este prima data cand cumpar de la Evomag iar de fiecare data produsele au fost noi si sigilate..
Run away from this company, deceive people on the face. I ordered 2 products of the same kind and I received 1 single product and I paid 2 products. And the fools propose to me to return and I also pay for the transport, I practically paid for the transport for nothing. Telephone support 0, telephone numbers that are on non-existent parcels. I personally have to file a complaint with the police for fraud.
UNSERVIOUS !!! You can call the phone until you get bored. Answer the robot and for. Commands press key 1 and wait ..... indefinitely, for. Return or Service press the 2 key and ....... the call closes in your nose. If you give a bad review they call you immediately and ask you to cancel and try to "help" you with the requested problem.
Unfortunately, I only found a phone of a certain color with them ... at least if I read the reviews before ordering.
everything was ok until the phone reached me, I said, wow, a company ok. then the phone broke on first start, when we first set it up. ok, it's not the store's fault that the china shop is broken ...
eeeh, and that's where the fun begins. I announce by email that I have a problem with the phone. I'm directed to ESD or something, the service company. I send the phone there, it stays for about 7-10 days and I receive it back with the service sheet in which the phone replacement is specified. I'm sending him to evomag this time, as I was instructed by the service. said and done. about 2-3 emails then from which in one I am told that the phone has reached them, another that it will be replaced or I will receive the money back ... and today the service card expires, which is valid for 30 days.
no one answers the phone over the phone as in the mail (sent about 3-4 to different addresses). after HOURS of waiting with that stupid song on the phone, a lady answers who tells me that nothing recorded appears to them and that she will investigate the situation (I gave her names, dates, etc.). days go by, I try to call again, nothing, 1 hour of song on the phone, you say they write down their phone numbers to which they don't answer ...
now what will happen, the service sheet expires ...
PS. Thanks for the quick reply, I made fwd with all the information to the email address indicated.
PS2 - Hello. I sent the mail but nothing happened and I jumped in the middle of August. Is there really nothing that can be done? no other phone, no refund ???
So far, I have had only positive experiences with evoMAG. If you follow the special offers, you have every chance to buy cheaper than others.
As for the return, so far there have been O.K. only that it transfers the money to the account with some delay, about 10 days, but you can opt for the option to use the money for other purchases.
The showroom is very small, not being able to test many equipments - some electric scooters, some top smartphones and some active network equipment.
Only bad experiences with this company. In stock (Online only) means what they want to mean. For me, it means that what I ordered is enough for me in a week. For those who think that "In stock (Exclusively online)" should mean that they will have in stock the product, available on the same day, well, it is not so. The Call Center service is also as it is, long waiting times, probably to make you give up contacting them. The order has already been paid online.
Very fast on deliveries, and at the showroom, at least the consultant I talked to (Ciprian Paun), was very willing to help me with the request (checking a certain phone model and the lot he was part of).
5 stars! Not to mention that you also have some nice bonuses (a juice, an energizer, etc.) if you visit them and take them from the showroom!
I have been an EvoMag customer since they were founded, more than 10 years ago, but at the moment I can only recommend you TO AVOID AT ANY PRICE. I thought it was healthy to encourage other sales sites besides EMag, the competition being beneficial for buyers, but the disappointment is severe. The last experience with EvoMag made me decide to never collaborate with them again. I bought a Samsung Galaxy Active smartwatch. At the first contact with the water when I was digging on my hands, the screen turned green and the clock no longer worked (it is rated with water resistance at 2 m for 30 minutes as if). I went with him to the official Samsung service which refused the receipt motivated by the fact that the product IS NOT MARKETED IN EUROPE BEING THE CHINA VARIANT. I requested a refund or replacement with the European version but I was refused. I left the product under warranty and I was informed that it lasts up to 90 days because it is sent to Hungary to a service center. An unimaginable joke, I sell products bought on hand on the gray market in parallel with those bought from the official distributor, you never know exactly what you are buying, who provides the guarantee and what is the quality of the product. I lost 2 hours today just to leave the product at the service, pregnant program from 12 o'clock, if you do not take time off from work you can not reach them during their working hours. Personally, I will sue them for the cancellation of the sale and purchase contract and I will notify Samsung and the official importer, as well as ANPC for not presenting enough information so that the consumer can make an informed decision (false advertising). Avoid if you value your time and money.
Some nonsense! He doesn't respect his clients at all! You give the phone order for 4500 lei, I tell you that they have it in stock (specially reserved for you) and when they manage to answer your phone after 5-6 hours of waiting, they cancel your order.
the order did not arrive even after 2 weeks, no one called to give any explanation and I had to call and receive the same answer - the product is not in stock (store stock - only online stock = brought from China), although site writes "the product is delivered in 3 days". The relationship with customers is disastrous. My advice is to go to other stores if you don't have strong nerves.
ps. for the answer ... you have made 3 notifications-one each week-not even someone called to ask how to solve the problem or even to apologize ... one star is too much
The shameless !! You insult our intelligence !! What are these Black Friday lies? You have inflated the price at which you make the discount to sell at the same price or even more. Shame on you !!!
Order online, pick home delivery and pay online or at delivery. This way they probably won't be able to use loopholes in the law to deny refund to online orders because you decided to pick up the order from their showroom.
Update: After being contacted and having a chat with the CEO, I understood their point of view - there are many customers that abuse the law by returning products that they took only to test and with the original package opened, the company cannot resale the product as new.
Still, there are solutions to this issue, solution that one of the competitors already implemented successfully.
Fast, efficient! I recommend (and) picking up the order from the store!
Only "good" words from this store. New unverified phone .... then with defective diplay = phone sent to service at new repaired price.
Return policy = 0 for products purchased from the store.
For a few hundred extra lei you get from ... at least those have a 30-day return without headaches.
Hello!
I ordered online and everything went really well, quickly and swiftly.
An hour after I launched the order, I was able to pick it up from the store.
The only disappointing thing is that after exhaustion of the product, it does not appear on the site and can not verify that the specifications presented on the site correspond to reality.
I mention that I bought the last product out of stock. At noon I picked up the order and after 19 o'clock when I got home from work, the product was no longer on site.
A good day!
Great online store. One of the largest in Bucharest. I made orders many times. Everything is always fast and excellent service. I recommend using it. You will not regret.
At the end of this year I ordered and picked up several products from the showroom. The experience was superlative each time. Even if there was sometimes a queue, the flows are impeccably organized, and the kindness and openness of the employees were greatly appreciated. On the last visit I also received a bottle of wine as a gift !!! Congratulations on the way you do your job !!
Good prices and discounts to various products, multiple times I found the best price for a product on evomaf, sometimes your order is ready for pickup in only a few minutes
JALNIC Customer Care !! This is the 4th time I call in 2 days and I never answer!
VERY VERY
SATISFIED
the 4 stars are for the store experience;
staff ok, delivery ok, hair organized ok
but if you want to catch them on the phone, you have little chance, call the walls
should also handle the telephone part, for the telephone contact part I would give ZERO stars
I ordered a TV and received it in 2 days. At first I had doubts about buying from evoMAG, but I was convinced that they are serious, hopefully I will not have to reach the warranty. Prices are lower than other stores.
I don't reply to messages, they even leave you with a row in a row. I do not recommend
Fast invoicing, a little more queuing to pick up the product.
Thanks up for the ice cream :)
Serious, good prices, quality products, very good rate system.
I wanted to know who offers the guarantee for a specific product, whether they, the company or the manufacturer.
1. I send mail, no one answers for a month.
2. I call the number of guarantees, 2 calls of 15 minutes each, no one answers.
3. Call customer service, 5 min wait. The answer is that I don't know, to call the warranty number. I tell them no one answers. Send mail, said the consultant, I sent a month ago. Give me the email address from which you sent the email. I say ok. Another month has passed and I still haven't received an answer.
I also ordered 2 years ago a product paid in advance that was not enough, 4 days without any information. After countless calls that no one answered, I sent an email and someone called to tell me that the product was no longer in stock, they offered me an alternative to the desired product, they apologized, it went ok after. But still ... a custom update was enough and common sense, not to call unknowingly.
I wanted to support other sites besides eMAG, but evoMAG will be a site that I will not recommend to anyone for a deplorable customer service.
When someone places an order at 9:00
in the morning (Thursday) expect to put the package in the courier on the same day, not the next day at 17:00 (Friday). And the courier on Saturday I have no words and I can't afford to write about how many ugly things I have in mind about them.
It was a very bad first experience for me, especially because I URGENTLY needed the monitor ordered on Friday, and now I have to stay without a monitor over the weekend because on Saturday there are some finished ones.
The return form on the site sometimes has bugs and doesn't work (when you return some products from an order, but not all).
In my review I will focus a lot on the difficulty of the return because it has influenced me the most.
Pro:
1. I use Saturday delivery. I love the professionalism of this courier company.
2. When I gave a low note and made a written complaint, I was contacted directly by the owner of evoMAG to solve the problem and explain the bug we encountered on their site. Very polite.
Cons: this is a bug that is a few months old (at least) and is not mentioned anywhere. At least a note somewhere on the return page with possible problems. Maybe the ones at the call center would have enlightened me about the problem, but I still had a lot of nerves with the return form of the site, having at one point the impression that it was something intended.
Overall it seems like a company with good services, but with which I decided not to have such an ok experience (maybe the bad luck).
I want to place an order by phone, I called 3 times today, and I waited 15 minutes to talk to someone, but this phone is useless, in the meantime I read the reviews of other customers ... 99% are bad, I don't think I'm doing my job with you.
I ordered a new product (not even resealed) and luckily I checked the scooter in the store. It had traces of bumps and mud under the wing; the wheels were clean. They quickly returned my money but I wasted a lot of time.
EvoMAG - non-existent stocks, fictitious discounts (probably an API that copies the minimum prices from altex.ro or other sites considering a recent "discount" to an automatic espresso machine while Altex displays a similar price), maximum blur and account cancellation if you remind them of ANPC. I wish you a pleasant bankruptcy, knock on the door (along with ANPC and dataprotection). Desperate for 2 money to contact customers on private numbers, possibly on Whatsapp. The great housekeeper personally goes downstairs to the customers who dared to order products at the promotion just to catch their eye. Dear ones, try Obor, maybe you have more success with your attitude as a greengrocer or take a Xanax if you are nervous.
The best store, I've been ordering from here for a long time! Recommended!
I do not recommend, you will have problems with the warranty from them and most products come unsealed
Update:
I can give you more information only here, not by private mail.
I want everyone to see what kind of company evomag is.
It's been 27 days since I sent the product in service, according to your policy it should have arrived in 15 days, I'm still waiting for it, I called 5 times
to check if the product has arrived and I am still told that it is "IN SERVICE"
Honestly, this experience left me with a bitter taste, from now on I will not order anything from evomag.
Order: # 1064286 from 09.02.2018
This is the best alternative to emag. Fast and responsive staff. I asked for a monster energy drink because I was thirsty and it was on the house. The delivery is free in Bucharest, but urgent Cargus is not the best delivery service. Try it. They have good service and nice discounts. I bought a phone here and it was ready to be delivered on the same day. Excellent!
Good store, I ordered some products and they came quickly without complications.
evomag.ro
