Very careless! The order has been paid for 10 days...

Very careless! The order has been paid for 10 days and has not yet been handed over to the courier. I've been calling the call center for a week and no one answers!
Update:
One way or another ..the problem was solved .. half of the order was sent to me (they had it in stock), and the other half I gave up, and my money will be returned to my account.
I gave more stars, because it's the first time I wasn't happy with them. I ordered from them before and there were no problems. Let's hope it's just a harder time, because of the pandemic. Success and success