Update: I talked with EvoMag CEO and he solved the...

Update: I talked with EvoMag CEO and he solved the problem. I ve been very pleased with this attitude and for this they ll receive a 5 stars from me. I m thrilled to see people so involved in their business, especially their managing director. Thanks guys.
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I bought an original IPhone X case and after 1 week of using the case has cracked out of nowhere.