evoMAG.ro Reviews

I ordered a TV in the evening at 10, the next day at 11 in the morning they brought it to me.

The service was prompt and fast, the prices f good, professional services.

Trusted store, qualified team, authorized service, showroom with high quality products, affordable prices.

I sell products for other markets at the same prices as the official importer. Find out only after buying.

As for the warranty, EvoMag is by far the most serious online store we interacted with.
Another plus is that every time I go to their headquarters, the atmosphere seems warm to me from all points of view. Evomag Congratulations! A +++

They have products at good prices but the showroom is poor.

I've been with a friend for picking up orders and can say that everything has lasted unexpectedly. Respect for organization.

Nobody answers on the phone. At any time you call, the call is put on hold and interrupts after a while. Online, on messenger, no one answers.

I bought two smartwatches from Evomag, I paid online, I chose to pick them up from the showroom, when I got there, the employees had an attitude that made you feel sorry that you bought from them. The nasty thing is that if you choose to pick up the products from the showroom, you lose the right to return the product in case it doesn't work properly. The two watches I bought were an Amazfit T-rex (a 10 note watch) and an Amazfit gts (for my wife), after about 8 days I came back with that Amazfit gts because I realized that it did not records sleep parameters properly (I noticed this when I gave my wife the T-rex and then I saw the difference), my desire was to return the clock because it does not work in normal parameters, the explanation of those who deal with The return was that "the product cannot be returned because I could try it there in the showroom when I picked it up" meaning I had to sleep there for about 2-3 days to see if it works properly. After several discussions I handed over the watch to be sent to the service (knowing in myself that they have nothing to do with them) waiting for the 15 days to pass and to take my money back. The 15 days have passed, no one has contacted me. After another two days I decide to go there to see what it is about and to receive the answer that I have to wait a few more days for the answer to come from the service (Evomag being legally obliged to offer me an option after 15 days, replacing product or money back). Now almost 10 days after the expiration of the 15 days, I did not receive my money back on that watch.

a star and me. I ordered a 140 cm TV (paid in advance by card). the delivery is free, as it is at any store that respects.
the next day I call a humble nude as she is sorry but the delivery can not be done this year (I ordered on December 19th, see the photo), and I strongly suggest that I come up with it: "you can not do you come to lift it from the headquarters? " ie there was no courier available in the whole of Bucharest for the next 12 days, haha

and go, Liviu, despair the car, with a friend after me (it's the TV), beat all the bucharest to evomag, lift the TV. Careful! There is no possibility of returning from the headquarters (maybe this is one of the reasons why I was forced to come back from the premises, lest I return it). about that lies the free "delivery" included in the price, the evomag. I will be very careful with them in the future.

Edit: reply
I have no bliss, it was a classic case of delivery, so I have no reason to contact you. if I could not honor the order in a timely manner (12 days I say it is archaic), it should have been mentioned before, not after placing the order, when I have no choice but to come up the order, otherwise I will keep the money blocked until next year I can not order elsewhere.

I made an online order at 8 o'clock in the morning, I received a sms at 9 o'clock in which I was informed that the delivery will be on the same day. We received the order after 3 business days and one of the products was unsealed and with wear traces being sold as "NEW". WE WERE VERY DISAPPLIED OF THIS ASPECT !!!
I recommend that you check your products with great care at reception and think twice before ordering!

Super ok, I also needed the service / warranty department and it was fixed quickly.

I went to the showroom for a wifi adapter. I ordered, paid and was told to wait to come with the product from the warehouse. After 40 minutes I was told that I could not find the adapters and that my money was returned. I wasted 40 minutes. I know it's a busy time with a lot of products in stock, but that's not my problem, get better organized and don't waste customers' time. P.S .: to help you find me in the database, if by name you can't, although it seems impossible to me: Your order at evoMAG number 1716162.

I had problems with the delivery but they were solved. I particularly appreciate the involvement of the manager who wanted to make sure that everything is fine. I will call with confidence and another time. that I saw that their interest in having satisfied customers is real and not just the facade.

hdd ordered on the 18th, it didn't arrive today, today being the 27th of May. I suggest you order from other online stores that can honor your orders!

Forgive me, your boot would grow depending on how the movie goes. 'The star grew as I received the prosus after 10 days

Evo-noi.nu.onoram.garantia-Mag - Refuse to replace / repair your product - a motherboard (17 out of 36 months), worth 350 lei, they kept me without a holiday - 5 weeks, with running, photocopying .. If at 350 lei I do so ..

I chose to buy an iPhone 8 plus from them, to the detriment of the much better known competitor with a similar name, which unfortunately brought this iPhone from a store that seems synonymous with the word "thorn" and which has 2-star reviews everywhere. .

Some frivolous ones. I send defective products do not answer the phone. If they only sent the package after a week, I wonder if they will pay it back in how long. Or. Come

Very difficult to pick up the goods in the afternoon. Queue and lack of parking spaces

Readiness. Professionalism. Products as described and a good value for money

The order placed, paid and in the process of delivery from June 2, today is June 5, no one answers the phone, I assume that the order is not even delivered to the courier, because all couriers deliver in maximum 72 hours even if they encounter difficulties at delivery.
L. E. after about 30 minutes someone answered the phone to confirm that the order did not even leave them, unfortunately I have to look for a child seat for the car loan so that tomorrow I can go on vacation. the status "in delivery" is incorrect, the situation in which my order is now is "order in process" because the problem is in their warehouse not at the courier

L.E 11.06 .:
Hello Maria,
I sent the e-mail to reclamatii@evomag.ro on 05.06, I received a reply on 09.06 that the order went to me, at the moment I have not been contacted by the courier.

Fast service, careful advice and dedication. I recommend.

I bought a mobile phone from this location a week ago. I solved the shopping in 10 minutes.

The scale is very beautiful!
The sellers, very kind and polite, helped me to connect the scale to the application on my Huawei Honor phone.
Requires 4 batteries.

very poor after-sales service, the worst I've ever seen.

quick delivery, good products. I bought several times from evoMag with no problems.

Super on line shop ! The best of Romania. Recomend !

Execrable, I do not answer the phone or emails for warranty. I never buy from this online store again.

Order from 15.08.2020, taken over on 17.08, confirmed on 18.08, paid by card, still with the status being delivered today. 4 days have passed and the product has not been delivered to the courier, although it is in stock. I did not meet at any other online store. I called them today, I listened to music for a quarter of an hour but no one answered me. Buy from anywhere else.

One employee takes the order, another makes the bill, another receives the money and another gives you the product. Unfortunately they have not found another employee to bring the products from the warehouse :))

Later edit. It is not a complaint, it was just a suggestion to use human resources, used unnecessarily in some situations. Otherwise it is very good that you have many employees;)

Fair prices and products. Neither too much, not too-very. I rarely buy, and for long periods of time here. However, I have noticed a constant of the last years: the desire to be little different from the rest of the online stores through constantly improved feedback regarding everything that happens with an order, both by email and SMS. It is among the few stores that offer details with names and surnames about the person in charge of an order, and this means something rare nowadays: taking responsibility.
When lifting products from the showroom, as well, the desire to streamline the activity and to shorten the time required to pick up the products. In a word, respect for the customer. Real respect, not the simple politeness behind which you feel the contempt specific to the big online stores that treat you from above and your customers and partners.
If I find competitive prices and the trend I noticed will continue, it will certainly increase the frequency with which I will buy from this store.

they have parking space, the staff moved very well and were open to answer any questions

Update: I am forced to come back with this update and with the rating change from one star to four, because the situation has been resolved. I received the resolution from the service 'the watch can no longer be repaired' so I was given the opportunity to either receive another watch in exchange or to have my full value returned at the time of purchase. I chose to have my money returned and today, about six days after the communication of the decision, the money went into my account. I did not give five stars because of the very long times, although they were within the legal deadlines, the times were forced to the maximum, anyway it is for me a unique experience for Romania.

If you buy from here, the sales people are prompt, they send you the product in no time, the problem arises if you send it to them for service ... God forbid. I sent a Garmin Fenix 3 watch for service on 10.07.2018, on 11.07 2018 it was handed over to Evomag according to AWB. Today, July 17, 2018, I called to ask what is the status of the intervention and the surprise ... it has not yet been sent to the service, it is dust and powder. They only have six days to send me back the repaired or replaced watch ... I doubt they will make it as long as they haven't even sent it to the service, but I'm sure I don't buy from Evomag anymore.

Online shop, serious and trustworthy, do not embarrass and are prompt, prompt and friendly. They do not have the facilities of other establishments that have become big ... Moreover, the system of order monitoring and communication with the client is real time, sms and email in all phases, there is no ambiguity. You can trust them.

You call them in the call center and they don't answer anything, after 10 minutes I hang up your phone

evoMAG Showroom - Splaiul Unirii, no. 257-259, sector 3, Bucharest

evoMAG is an e-commerce company that sells over 120,000 IT&C home appliances, cars, personal care products and products for newborns. The company was founded in 2005, and currently the site is visited daily by over 30,000 people. Mihai P tra cu is the owner and general manager of Evomag

Wide range of products, at low prices.
The staff in the showroom is very friendly, ready to satisfy any need of the client.

Quick order and product lifting.
Payment can be made with multiple cards including interest-free installments.

Do not answer phone calls, deliver after a month and only send the order after you send emails inquiring about the status

I placed an order on 25.11. and in 12.12. they canceled it without telling me anything! I sent 3 mails and only by phone I managed to find out that they canceled my order!

I took a xiaomi 1s scooter, I found that at 5 degrees Celsius and with 90 kg on it it has too little autonomy. I gave it back and took a stronger one, my pro 2. Everything went well and was resolved at the store in 30 minutes.

Very disappointed by their procedure not at all oriented on the comfort of the client. You order a product that appears in the supplier's stock (online stock), you wait 7 days of common sense (because you are told that it takes 3-5 working days), you give an email to ask what is happening, after which you receive an answer like "ok, we'll contact the supplier". And of course the next day they told me that the product was not actually in stock. After I canceled the order, I received my money only after 4 days. For such cases, an effort can be made to speed up the return of the money.

Didn't you have to contact the supplier right away? If your site is not able to automatically subtract -1 from the number of pieces available (how it works on PcGarage / eMag), then get personally involved to make sure that no such situations can happen.

I do not recommend.
I am waiting for an order that should have arrived in 5-6 days but not even after a week (tomorrow will be a week) no one can tell me when the order will arrive, the product already appears out of stock on the site. It's as if I see that another week will pass when I will be notified that I will not receive anything ... "normal" ... the order was paid online, and I am spending money but without the goods I ordered ...
Customer relations ... I stayed on the phone for 46 minutes, until I was able to see someone. Their answer was that it is not known when the order will arrive.
Designated Sales Consultant ... I sent 2 emails this week to try to find out some new information about my order. No reply.

Tip: if a customer calls you or sends you an email, at least answer the answer "I don't know" "you don't know" "someday" "the near future" etc. it is not the most okay answer. At least try to contact the suppliers, get up-to-date information, at least feel that you are trying your best to be well, that you care about customers ....

A very sad situation ...

I placed the order at 8 pm. The next day at 12 o'clock I received it. Recommended!

if there was a 0 star review ... I would have chosen it. After a week of ordering, no one bothered to answer if I could honor or not the order.

Fair service considering the long queue caused by the Christmas holidays.

Don't get carried away by low prices. I bought in Notes 9, with IMEI from the UAE, which is malfunctioning (many applications give errors: Netflix, Spotify ... Etc). With all the promises of the employer for 2 months, they did not repair it, they do not want to change it. Samsung Romania said that the phone is not for the DIN Romania market, they cannot repair it, even under warranty ...

Although I read the negative reviews I was ambitious and took the scooter in service to them (under warranty). If for a week no one knew where she was and they asked me where I left it even though I had the technical file (Service request no: 31574) another week I tried to call them to find out information about the repair. We don't even talk about email because I don't answer. SO FOR 50-100 LEI PLUS MAKE THE PURCHASE OTHERWISE. I'm not in the system, am I? You are already embarrassed

When you get up from the showroom you have a free Monster Energy

I had to go from the Mihai Bravu bridge in a wheelchair with my foot amputated to evoMAG. I thought I couldn't get there, it seemed like a long road.

Goats = I sell products (eg locked phone in another country, more precisely the USA and more precisely Oneplus 7 Pro) that would not have been accepted on the Western European market.
It would have seemed normal to me to have been informed of all the hidden defects of the products (provenance, locked / unlocked, etc.) so that you decide whether to buy it or not, but they instead knowingly label some false or partially true details sell them as products that come directly from the manufacturer!

Fast and most importantly they have parking in the showroom!

Great store with a big diversity of products at competitive price, friendly staff, convenient location, and parking available. I've recently had a very pleasant experience here, where I've received full support from the service team that helped me solving all of my issues. Thank you, evoMag!

Considering that there were not many customers the product pickup went fast, the employees are helpful. One minus, the product has no prospect in Romanian.

More precarious communication, but a return event has finally been resolved.

They have fake products. Please pray to give your money back. They are resealed. I don't take in my life anymore !!

I called at 11:30 to return the robot telling me that I called outside the program. On the site the return form does not work !!!! I go to my headquarters for my time, because you prove indifferent !!!

Totally unserious, I'm waiting for an order for two weeks. Rude and bored staff.

It's hard for me to give a star after the experience I had with evomag. I took an xiaomi365 electric scooter in February, in May the first problem appeared on the control panel which was solved. In September the problem returned, but this time the warranty only covered the repair for a fee (380 lei). The reason was that water entered, excluded, the scooter had no contact with water although in the description scooters say, water resistance. I refused to pay this amount, which is why the scooter was sent back to me by the courier I paid. In conclusion, I can only say that you must avoid evomag not to suffer what I suffered and I hope that one day the authorities will do their job. I will file a complaint because I feel cheated by being evomag.

Some serious people who do not care about 1% of customers.