ECA-Assurances Reviews

To avoid absolutely. Their only skill is to do everything to avoid paying back.
I put a star because I can not letter 0

Insurance, scammer, thief, liar, and so on I have rarely been taken for a jerk like that he has the art and the way to walk you like the customer service and arrogant, haughty, contemptuous refuses to communicate the More

Very unhappy! I took 3 mutuals for my animals and as soon as the veterinary bill is high, the refunds do not arrive because they must be validated by other people! So for 1 month I have been waiting for a refund of more than 500 euros! In addition, read the exclusions carefully because there are many! I'm going to change mutual!

1.4 the note is too high for the quality of your work, I forgot to read the opinions before subscribing with you, if not never never never,
We have been paying insurance for 3 years and cannot even have the reimbursement of a badge following a snatch of my handbag, it's a shame, almost 400 euros cashed and not even help for 50 euros care,
In addition apparently it takes years to terminate with you, hummmm axa and the matmut remain the best insurances I highly recommend them to you ...

? It's a non-human insurance especially the accountant, often carrying accountants have very bad qualities of work now and all in fake, fortunately I know all their fake ..., the worst with usher / recovery who are dirty animals Lucie Cecile or Clair Catherine, relationships / couples with migrating rats. To avoid

Real crooks, they should be reported to justice because I made a mistake by subscribing with them, something I did not want at all since I already have insurance and they try to take 200 euros per month. Really doesn't sign anything with his THIEVES

They are not honest people. They send the mail at the last minute to make us pay the high price. I will contact a consumer association to defend myself against these thieves!

To flee! My husband he made the contract by telephone (not he who had contacted them) until the ok. Easy to make the contract. The problem is in the termination. He had mutual insurance + legal protection + accident death + hospital allowances. We had asked to terminate everything. They refunded the contributions paid after the termination and we come to discover that only the mutual is canceled. Several threats we received. (Mansion). 170. Euros to pay because I blocked the direct debit.

I think your customer policy is not to meet your policyholders! Which is far from being polite on your part.
I have no news about my email and therefore still no refund .... On 79 (two vaccines) paid I received only 25 !
As your email tells me I have the right to two vaccines a year so I expect the rest of the refund you owe me.

Jessica GHERARDI

my dog health insurance does not reimburse much despite an annual subscription of 172 and I pay a year and I received a formal notice for a few days late I have been a client for 7 scandalous years

catastrophic mutual, my GP never paid, every time I visit him he asks me to pay the old consultation..car he was not paid by my mutual .. I made some consulted the 07th and 14th of July at the ophthalmologist's point of vision ... so far I have not been reimbursed.

Hello, I have been waiting for a reimbursement of optical costs since May 2020, yes yes 6 months and still no return, I have written 15 emails made several calls and still nothing! It is shameful to collect the contributions they are at the cleat but to reimburse no one! It is unacceptable in these difficult times for ordinary workers 374 to feed my children it is vital for us !!!

No refunds are possible, beug site
And does not take into account my termination when I am on time.

To flee .. Very disappointed.
I have to pay for 1 year for it.

Very poor insurance

INSURANCE NOT TO TAKE A FUYER AT ANY COST does not intervene quickly they do not have an emergency number !!! They let me with a leak of water for more than 15 days 13cm of water in the apartment with a child of 2 years !!!

I insured my dog with them, and no expense was reimbursed despite multiple requests that lasted about 9 months, after harassing them strongly, they recognized that I was right and they undertook to reimburse me , then on the site it said that I had been reimbursed, but the bank never received the funds.
In addition you take for a remained.
I have asked for the termination of the contract and I am awaiting confirmation, I do not recommend subscribing with them. I do not know how things work for other insurance products, but that did not inspire confidence.

I do not recommend this mutual fund in any way. I've been trying to terminate this mutual for several months. I send all the documents and each time he postponed my termination. I call many times to ask why I keep paying. They are crooks and abuse of power because they know that we are going to be taken anyway. It is abuse of power. In addition, when we contact them it is always another person and they do not even bother to consult together to inquire about what has been said to another colleague. So it's been dragging on for 4 months and every time I have to pay. It is unfair especially when we provide all the necessary documents. To really run away while you can.

Ha! It's for the apartment. Good for now, nothing to report but from my first reimbursement, following a loss, (I touch wood) and if they are correct, I will warn you! PROMISED ....

They are crooks. I was made have in beauty .... one sends e-mail never response, it attests to do something and there is never nothing done ... very disappointed. I am currently preparing a file to file a complaint against them for breach of trust. I put a star but believe me that it pisses me off to put them ... pure and hard crooks ... I make them a very high middle finger !!! If other people want to complain like my comment

We wait more than 10 minutes waiting to be hooked on the nose!
Great customer service !! You talk about a relationship!
I do not recommend at all !!

Very disappointed a lot of nice talk on the phone is when you send the veto quotes nothing more I really regret to flee haste to leave reimbursement more and more late preparation of a file to file a complaint

A broker strongly advised against imagine I had an accident on October 25 I am not at fault and it is January 23 and the file still under study I think they sent to the United Nations to deal with it, it's a shame So I decided to stop paying the contributions and file a complaint and contact 60 million consumers and the media so we start a showdown and we will see some

They are crooks and liars who keep people in boats !!!
Personally we were summoning them to court, the procedure is to launch we have subscribed two lawyers and 3 legal advisers ..
And yes eca j you warned !!!
And I have only one word !!! Unlike you !!!

Having had a sinister since November, I was surprised to see that this organism is to flee.
I'm still waiting for the refund to run away

1st opinion: I subscribed to the insurance to protect my rabbit, not to make me manipulate / humiliate / insult by phone by your caller.

2nd opinion: the repayments correspond to what is promised and are very fast, for now I am satisfied.

A tip do not go there because you will regret it very quickly. In short, it is not a good insurance. Me my note is zero.
I prefer to warn you in advance so that you do not have it is really a serious warning !!!! AVOID
Read the advice and you will understand very quickly that you have to go elsewhere!

Scandalous. They are crooks.
No implementation of the noemie procedure.
I send the statements by email.
They are not treated. And they dare ask me to send them back by mail ?!

Complaint filed with the dgccrf.

Despite 4 refusals on my part, they continue to call me to harass me and sell me their ***** insurance
"Please excuse me but I am not interested"
"But let me introduce you to our products"
"I just said that I was not interested"
They call me 4 to 5 times a day, even on Sundays.
How to file a harassment complaint?
Scam scam scam

We often share bad experiences so I will write this time in favor of this mutual because I have never been disappointed. It's been several years since I registered my animals and I was reimbursed each time and in a short time (between 1 week and 1 month max). Refunds in accordance with signed contracts. This mutual benefit is even more advantageous than two other known ones with whom I tested the competition and either more expensive franchise or vaccine not supported. The only downside at Eca is that the monthly payment is a little expensive and increases every year but in the end it is very profitable given the costs that I had on my animals in simple care or surgery or drugs. You have to look at the contracts and what is supported before subscribing! An animal that has already been sick will not be supported in certain reimbursements and will not trust what you are told on the phone (these are commercial and there is no evidence of their claims-like the others animal mutuals for that matter).

If I could put 0 or at most zero I would do it I wish nobody to take out this insurance since mid.July I am fighting for reimbursements and it is really not normal it is just shameful and pitiful. I am owed fees for February March 2020 still not settle in short, strongly that I break because there it is no longer possible shame to this sad insurance this fight to have these reimbursements. Ashamed staff you call and they hang up on your face in the face I called on October 9, 2020 at 3:38 p.m. and the person hung up on me so frankly it's just shameful pitiful disgusting all you want. Don't go never go home

dishonest despite 15 working days of withdrawal in time they still charge you to your bank account. So I'll fix it now.

To flee urgently !!!!!!!!.
Housing contract with multiple errors, forgetting to change address, insurance formulas, obliged to send email to email.
Never seen such incompetent insurance

I have sent a bill of sale of my vehicle by mail and have always me my dues fee because I did the board not sent by registered ditto for the sale of my house maison.la c m is set but you have removed 6 months more and the vehicle that I've sold doc I hope you pay me the excess if you will avoid that I mix these 2 justice records

I do not recommend it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! While its the base !!!! very disappointed !!! !!! it will not happen again !!!! the customer breaks !!! 290 euros 5 consultation + vaccines + behavioral study it reimburses me 60 euros of vaccines !!!! Flee this organization !!!! and it reimburses 1 vaccines per month

I come to give my opinion which is contrary to most of the people here. My two dogs are insured with ECA. I have had health problems more than once and have had a very quick refund.
As recently as a week ago I had a bill of 319 euros at the veto and I was reimbursed 4 days later for the amount of 270 euros. So fast processing and correct reimbursement.
Regarding insurance for animals it seems to me to be good insurance from my personal point of view.

Waiting for a refund for 3 years no return from them, yet I sent all the necessary documents when I have someone online the only response I get is: "We are reporting to the manager ... " who is ? No one can answer me ... Scam
To flee!

I do not recommend this insurance. No advice, no listening and reimbursements that drag on. For proven support following an accident on my dog started in August, we were reimbursed in October after fifty calls and a good ten emails. Obliged to call in a conciliator. Go your way, they bait you with attractive prices but I think they are trying to get people to let go. We often read that the negative, we say only people who have a problem talk about it, but really go your way. Your file is not followed in France, you have to deal with account managers who know nothing about it and who must have a bible in front of them to answer your questions, they repeat to you that they will analyze your request and you remember but nothing happens .... to go to conciliation you have to want it. My dog's pb was covered but they made things last thinking that we were going to give up. If you like to pay money every time go blank this is the best address.
I am in the process of termination and I have switched my file to another mutual, I cross my fingers for having found an honest mutual. A word to the wise.

Hello,
I allow myself to write to you this day because I walk, at first I am informed that the transfer for the sinister ECASIN1531391 was validated on 03/07/2019 this morning I fall on a lady who announces me no my file is treated as of 05/07/2019 and that the transfer did not leave for lack of delay (3 days ago my interlocutor burst out laughing because they were up to date and I did not have to worry) I would ask you to repay my 51 and 83.35 for the accident ECASIN1531391. In addition I have new fees to advance on Wednesday so I need this amount.
Thanks for doing what's needed.

Non-existent customer service, the forum should be called desert and party friendliness on vacation. It's a shame does not even deserve a star

They sell us dreams! Subscription of two contracts by phone chats signed directly by phone with the online advisor who told me that the processing times for sterilizations were 72 hours (2 weeks that I am waiting for reimbursement). Of course I failed to tell me that there was a 30th membership fee. 15% deductible. As a bonus, I was taken double monthly from the membership fees and contribution of my female. I claimed the 47th overpaid. To date I have not yet received any returns. Of course, I have advanced the veterinary expenses 370th and I find myself in a great financial slump thanks to this mutual. If I had seen the comments before I would certainly not have subscribed to them. My contracts will be terminated for sure. Member number A1633664

It's great no matter what, they subscribed to me quickly by phone, selling me the dream for insurance for my puppy. I then asked for a withdrawal by phone followed by a recommend. And from that moment, they took 1 month to reimburse my first payment and even allowed me to take a second time, so I call to ask for explanations, I am told that I have no more file with them because I am no longer a client, so no way to block future direct debits or to know when I would be reimbursed ... just absurd. I absolutely do not recommend!

having transferred my two dogs upon receipt of the documents from ICAD I sent a copy of the papers plus a letter requesting the termination of my contracts in mid May 2020 no news from ECA. On 10/29/20 I send back the documents accompanied by a letter explaining my dissatisfaction and today still nothing I call them and I am told that the management of the termination of my contracts will take place only from November. They cash in 5 months of contributions as if nothing had happened, actual thieves.
I will contact consumer services to denounce their process.

Avoid it all taken. Never seen.
They are incompetent, rude and not honest! A real nightmare and a real waste of time.

This type of service should be banned in order to protect vulnerable people

Animal insurance that is worth nothing! Harassment of salespeople and above all very bad reimbursement ... competition is much better. To flee !

Scam. The person I got online for the subscription lied to me. I never had the guarantees promised (insurance for my dog). I look forward to the end of my contract with them, I have already requested termination for the end of the year. To avoid!!!

TO FLEE !!!!
1 star, not even deserved.
Good advice, do not subscribe to this insurance is a big scam.
We have taken out prenium insurance for our dog, at the moment in the subscription of the contract one boasts you a perfect insurance with refunds for the majority at 100%, a taking into account of all the care in the event of accidents or sickness etc. ...
Our 1 year old dog got sick from an accident, assured us on the phone that everything would be taken care of, and we were not even paid in half. No details of the refunds, moreover we had to wait 3 months to receive the refund, 3 months or we had to call them every day to know where were the refunds, and every time we ask you a paper more to justify .
A lot of blah for a very low-end insurance at this price there is much better insurance.
In short an incompetent and misleading commercial service and not timely repayments (15 days on the contract) misleading commercial speech.
Moreover, if you want details of your repayments, do you have patience because the contact is only by email and the mails do not answer your questions and objections (it's the same for the cancellation.

Taken this mutual for a dog with death capital option of 1500 , result after 9 years of contribution my dog dies and ECA refers me to the CGV or the capital is given according to the type of death and the age of the animal! Clearly a lack of advice but the contributions were they collected well every month, a scandal for 9 years!

One word: THIEF!
Monthly payments that go from 40 to 80 without being fully informed, reimbursement ceilings that drop overnight (50 the osteo session before and 20 now). Care that they refuse to reimburse me after having validated my quote a few months before!
And of course when we make a claim it's hard to contact them.
I had this mutual through my employer and well I strongly advise against it!
They are crooks !!!!!!!!!!!!!!

an insurance which reimburses correctly for a few years with contributions which increase in a dizzying way and a refusal of compensation recurs as soon as the aging dog becomes more greedy in reimbursements, under incomprehensible pretexts surely written in lowercase in an illegible contract :-) I strongly recommend it !!!!!!!!!!!!!!

Victim of 2 water damage in 3 months by my neighbor above me it was I who was fired from this insurance so do not especially take this home insurance

Hello I do not recommend this insurance it makes you take out contracts that you do not need to leak imperatively

Misleading advertising you are told on the phone to take such a formula for your dog, and in the end you are not reimbursed for the scanner or exam! Thieves to avoid !!! I do not recommend ECA pet insurance !!!

Amateurism and reactivity time close to nothing.
Home insurance with them, I realized that a dependency yet recognized in the contract was not present in the special conditions and therefore not insured.
I immediately asked for a correction.
Broker's response:
Don't worry, we have computer proof in our system that your addiction is taken care of.
I tell him of my astonishment, the special conditions are the only legally valid documents ... He answers don't worry, in 72 hours everything will be taken care of. And you're wrong, don't cut me off ...
I tell him that I cannot wait 72 hours, a disaster or fire can occur during this period, answer: do not worry, everything is good, it's ok computer speaking ...
Worrying ...
Brief contract taken elsewhere as a duplicate, insured within a minute and special conditions published immediately ...
In the process of terminating with them, it is still shameful to see insurance sellers, sorry, brokers, take an area as serious as insurance as lightly.
72 hours have passed, still no update, except a certificate that I rent my outbuilding ... which is not the case ... without comments.
If I had had a fire ??? Well done !

If I can put 0 stars I put
It's sea insurance **** "they increase the prices without any message from them

Hello I have a star because I could not measure 0 stars. I made a request to be terminated for animal insurance, he asked me to write a letter that I did, he told me the wrong address, put this address there, what I did he told me we didn't received the letter. he made me screw up like his, so that I wouldn't terminate my contract. then he gave me new deadlines for 2021 he terminated me with an invoice to pay 290 they sent the file to France CREANCES for I pay amicably for me know big Thief. Not recommended to take insurance at home .....

Worst insurance that can exist.
As soon as there is a claim, everything is good to refuse payment.
As soon as I can I cancel all my contracts with them.
Never contact customer service, they are misleading and then you don't get your money back.
They are reactive to say NO
Better not to work and leave room for competent people;)

The worst insurance that could exist. They kept the connaixion with the Social Security 1 year more! I was never reimbursed by my new mutual. Normally this should be done automatically. Not at home! If I hadn't noticed, they could have continued.
To avoid!

One and it's still expensive ... I don't know yet how they managed to make a contract with a false date of birth and my father's account number. AR sent for termination not taken into account. Formal notice because the account is blocked. And it starts again. It is pitiful and lamentable.

Non stop calls, for other service than the requested service, cancellation of the contract made the next day, still no reimbursement in sight, and in addition allow themselves to try to charge me. Scam to flee.

Insurance to flee, really. They are simply scammers, know very well cashed but not follow a refund procedure.
Worse still, you despise you by systematically referring you to their mediation service.
Exorbitant price for guarantees reimbursed at their convenience.
I am convinced that they are in financial difficulty so do not go to their hole in the fund because you will never be satisfied with this insurance.

Scam .. To absolutely flee !!!
If the 0 star was possible I would not be embarrassed.
They are happy to subscribe to the phone, promising commitments that they do not keep afterwards.
Their magical "take care" table is a scam.
They always find an excuse not to reimburse in the event of illness and you feel happiness in their voice that they are able to prove you the opposite when you call to complain.

Can not stop this mutual because I have the cmu I sent by registered mail with acknowledgment of refusal to stop my contract because he asks me to pay to stop my mutual c is outrageous really

Do not buy insurance from these thieves !!!!!

My dog died in November 2018. I sent a certificate of cremation. After several months of sampling I contact them to find out where my case is: they have not received the certificate (it is very unfortunate), they retort that the certificate of cremation does not show the death of the dog (ah good?) , and that I should have prevented them 3 months after the event so no refund possible. (I already had another experience with them and started to know their way to get the most out of money!)

In short I ask my vet for a report attesting to the death. I get it and send it.

They notify me the termination but continue to collect me while refusing to pay me months subscription for nothing!

Today I consider an action because it is just inadmissible!

So a tip: run away like the plague !!!!!! You will only have problems !!!!! They do everything to not pay you back, not to cancel, ....

Very disappointed, call on his legal protection today! Able to sell you insurance by telling you bribes and when you discover that you have had more people !!!!!! Do not use this insurance !! !!

It would take vacations without pay to call this insurance of misfortune its never responds by cons to offer you unnecessary offers they harass people

I just read all the reviews, it's reassuring! I confirm, the refunds are not those that had been announced to me! the email address of the commercial is no longer valid ... TACITE RENEWAL OF THE CONTRACT BIENSUR! AND ATTENTION TWO MONTHS OF DELAYS before the anniversary date TO STOP THE CONTRACT

Be very careful they make commitments on the phone that have nothing to do with the contract that you are signed "electronically". They are big thieves!

To avoid absolutely!

We have to put a star, otherwise I will have put 0! I signed a housing contract with them and frankly, I terminated after 1 year of hardship and lack of competence of their parties, especially customer service! And it's not over because I'm sure they will continue to take me monthly even if I made a letter of recommendation and my new insurance took care of the cancellation!

I predicted it, even with the instructions of my new insurer (according to the Hannon law), he continues to take me monthly ... Because of their incompetence, I am doubly insured in my accommodation! I will do a SEPA imposition as my lawyer advised me ...

SCAM
TO FLEE
in my opinion it is 2 or 3 people who created a small site to fool people,
I call for a disaster I am told to remain reachable because I will be called back but I must nevertheless report it in my space, when I do that, no answer I call the next day, I am told nothing can be done for you .
immediate termination

For the moment sava ... But they want so much to make files that make mistakes

I it is possible i would give -5 stars this insurance they let me signe the contract , while i don't want to this she called me the woman i asked her just i want to read the contract she sent in french and i told her my french is bad then she said she will explain in Arabic but she was not honest unfortunately she let signe the contract after she disappeared,i think i was cheated by them , they're are not honest and professional,and the service is bad ,just the they took the fee every month and they don't refond just when you send more than 20 emails.

incompetent!!! to flee .. unable to send a simple certificate !!!!!! one year that I pay insurance for nothing !!!!! go to any insurer but not to eca !!!

very disappointed this person came to my mother who is 79 years old and made him sign a contract without number do not abuse the elderly

Pay attention to guarantees. Please refer to the general conditions because there are too many exclusions of guarantees. Big Scam covers almost nothing.

Hello my sharpei has big health concerns now and I have been to the vet several times. I am satisfied with the reimbursement of the insurance and in addition it is very fast. Example on a 140th invoice they reimbursed me 116th. I have other bills falling and frankly it is a relief to know that a large part will be reimbursed to me. I am happy to have made this choice a year ago even if I had not used it before.

SCAMS !!
following a termination, they continue to charge me, and wrongly refuse to reimburse the charge.
several exchanges with customer service demonstrate their bad faith
TO FIRE

ECA does not respect their commitment and steals people. False advertising. To flee.
we took out an insurance for our dog max the adviser on the telephone my assured that the visit of adoption was going to be taken care of and once the sheet of care sent we were told the opposite so 50th not refunded! the customer service takes too long to answer 12 minutes to the phone and 1 week by mail is inadmissible
I retracted and asked for a refund of three months in advance (Madame Bouchiar)

Not to recommend !!
This business takes advantage of the vulnerability of the elderly! Going door to door and returning to an elderly person in full confinement is already not acceptable but to make him sign a less advantageous contract than his existing contract elsewhere is really INADMISSIBLE! This company is to be avoided as a priority!

To boycott liars !! You should have opposed your debit. And we have the right to break this is what I'm going to do with them they've done to me on several occasions reimbursement of operations never been reimbursed consultation never been reimbursed did not take 0as this insurance in any case, I am going to spread the word everywhere. My file had to do something in extended time and when I see the number of stars I understand a little better. One thing is certain I will not stay with you anymore.
I will quickly terminate

Termination of my contract which took 1 month. In the meantime I am threatened with formal notice because necessarily blocking payment to my bank.
1 month after an email stating that my termination has been taken into account and 2 days previously another email stating that the direct debit has not passed and still risks formal notice.
Customer service more than deplorable ...
Really avoid this insurance.

Our dog underwent an operation 59 days after the subscription of the contract but it reimburses only after 60 days after the subscription. So no refund ( 470). On the other hand, they cashed well for the 2 months of membership. To avoid absolutely.

Sinister storm declared on 11/12/2017 ... expert commissioned only 1 month after ... return of expertise on 25/01/2018 ... still no reimbursement in sight and no valid explanation ... it begins to do a lot !! ... I strongly advise against

Members for more than a year for nothing, they do not even deign to answer you when you write to customer service despite repeating the request 3 times in 2 months. Unable to get an insurance certificate, they give you the contract ...!? Do not know what an insurance certificate is visibly.

SCAMS PUT YOUR CONTRIBUTIONS OFF WILL BE MORE ON RECOMMENDED ACKNOWLEDGED RECEPTION REFUSED TERMINATION

I would like the levy to be 15 instead of 8 greeting

This insurance is a huge scam. Go your way especially if you want to purchase pet insurance.

To flee and especially not to go to their homes.
I took out death insurance for 1 year which was of no use to me, so I canceled 2 months before the end date, except that they lost my mail these incompetents. forced to return to the post office to find my registered number, and that still does not suit them. I will appeal to my legal protection as they are very bad and incompetent. TO FLEE

Phone harassment by teletec people because ECA is not able to call on its own. Bogus contract management and advisor unable to answer a question

Withdrawn without signature of contract .... How to be ripped off in 30 seconds

Insurance to flee !!!!!! You pay for nothing and they do not refund anything except take your money. Very badly honest insurance and above all do not do business with them. And I would say that other reviews say a lot about this insurance.