ECA-Assurances Reviews

Mutual scam talking to you on the phone 1 years since I am no longer at home they still have not removed the improved connection so my new mutual cannot give me a refund because we cannot have 2 mutuals at the same time
thief

If I could put 0 I would have done it !!
Cute people but robots!
Inciable to hear to understand or respect the close of the contract !!!
Flee escape escape is hell!
Even my lawyer friend laughs at their lack of professionalism !!
Nuuuuuuulle null for the animals if you have the possibility of escape before the 14 days of retraction made !!
They are nuuuuuuul
It's distressing !!!!
You are null !!!

Very good insurance
Very professional staff
Quick refunds
I have 1 Cat and 1 Rabbit insured at home, and no worries
I highly recommend

They only receive your payments. If documents sent for reimbursement or termination they do not receive them.

If I could not put stars I would do it without hesitation, I have no animals and a customer service person calls me because I would have subscribed with them outside it is not the case despite the evidence that I provide and provide, I was told as a messy and borderline messed up. Customer service you are shabby and disrespectful. I pity your customers

Especially do not take this insurance very disappointed with any

not professional big scammer he must reimburse does not reimburse and takes to flee !!!!!!!

Above all, do not subscribe! To avoid!
I pay more than 30 euros / month a home insurance with any guarantee I have an American fridge whose compressor has let go following electrical damage this one refuses to reimburse me! At first I am asked to bring in a technician myself for 5 months after telling me that it was up to them to bring in the expert yes 5 months that it lasts and that I am in trouble. You have incoherent and different speeches and I have passed all the sales canvassing to their name since I subscribed.
You get hung up on you when you politely express your displeasure to them. In short I will skip all the details but it is a disaster and will not hesitate to call on my legal protection.

Online subscription, timely exchange with customer service and they met all my expectations, I did not have a claim during my period of coverage but beyond that I recommend!

Absolutely agree with the notices, fake contract realize for me and my sister who does not even live at the address, and sale in contract forcing, false e-mail validation address for contracts .... we will complain and I advise to all internet users who are in our situation to contact the ORIAS .....

These are great escort I just opened My home and I received my contract after 1 week at when I saw the opinions of people I wanted to make a withdrawal from the contract he misunderstand me and he m have said that I am forced to stay with them 1 year even though I said that I have no opportunity to pay each time he asks me if another insurance that will fit me and I say no after it and she hangs up on me in the nose saying you call an office to prostitute not insurance c vrmt no one I do not advise you to search you

I got canvassed almost a year ago, and the few times I needed insurance for my 2 doggies, so I pay more than 24 . Hey ! Well, I never got any refund. Each time with different excuses. I deeply regret having signed with eca assurance. Never again.

Rogue thieves he does not refund anything do not let you have !!

1 year that I want to leave,
Complicated termination !!!!

Hello, what a bogus company and I mean my words, I have to put 1 star because 0 does not exist, a company that does not take into account the terminations of insurance applications, unpleasant staff who simply hang up on you, especially flee

Dishonest company that refused to reimburse a claim when I had attached all the requested documents. To avoid absolutely unless you like to be plucked!

I wanted insurance for my dog, I started to look before adopting her and I had no problem with that, I was asked what day I was getting her back and the contract did not only started from that day.
For all my statements, the response was very quick and the reimbursement just as much. Never an invoice greater than 200 so see what happens in the event of a serious accident.
The only downside for me is the time period during which we can make a declaration after the visit to the vet, which is a bit short.

Overnight, I stopped being taken from my bank account .... all the months like a normal insurance.I call to know ..and why? Because ECA insurance decides to terminate without giving any explanation !!!

I have been in court for 3 years with this eca insurance to avoid for a bite of a rottweiler dog in the face 30 points so Scars are Incompetent yes we will see this in court shortly. Dear Sir,

Following a reminder letter, the lawyer for ECA Assurances replied to me as follows:

Thieves !
What a scam!
The contract was canceled 2 weeks from the start of the contract and despite this they took 86.69 from my account!
Pay attention and never be in contact with them ..

Nothing to say ... always well reimbursed and quickly.

I have not received third party card not received e-mail how I do for the kine and the pharmacy

I sent a RAR letter to terminate my contract with them (being within 14 days), they do not respond to the mail. On the phone, they answer me that they have received my letter but they have too much work to treat it! Surprise on the bank account 2 months of insurance taken !!
And when they are called they are amazed that we have made a rejection of their collection! MALHONEST ....
Go your way!

Too bad we can't put 0 stars !!!!! Scammers, to flee. .. For the signature tell you that the operation would be taken into account in case it is triggered and when it is the case in an emergency when the life of your dog depends on it refuse to take care of it. No possibility to reach them by phone, estimated waiting time 8 min, 14 min, 12 min ...... By email it is not better you receive a message indicating that an answer will be given within 72 hours , 8 days after still nothing. I sent my termination well before the 2 months notice but as I have no confidence in them I will therefore not object to their charges.

difficult to correspond with this insurer
no follow-up and customer service not serious
I am going to see to make a recommended and can be a procedure to assert my rights
conclusion very bad insurance
it's up to you but considering the average obtained by ECA, ask yourself questions

I warn people who are looking for insurance for their animals not to take eca.
They can find anything so as not to reimburse you, nor the visits to the vet, nor the drugs, nor the illnesses.
To be avoided absolutely.

since the beginning of the year 2020 see the end of 2019 I try to resiller my mutual contract with them because I have a company mutual, a registered letter sent no news, simple mail by new several calls without success, we sent an email requesting the termination of the contract with a retroactive effect, automatic response which tells us that we will respond within 72 hours, call today to find out where this has the good news is that you are late! will take them 1 week to process the request, and that with them it will not be considered by the termination by email but only by recommending.

I think their legal department should get up to speed or go back to court.

A real mess in this insurance everyone takes care of everyone everyone takes care of nothing, in addition they hang up on you when you show your fed up, not everyone tells you the same thing etc.

I read all the reviews and I agree with the netizens we are not paying well. Indeed we force the hand and after it is very hard to terminate. not even 1 star.

Not only do they increase their rates without first sending the email with the new rates, they do not respond to emails and complaints, and allow themselves to not take into account the cancellations made by my bank. And they dare to want to draw their colosal sums again from people's accounts. They themselves take out insurance for you to which you have never given your consent. And threatens you with formal notice. The opposition in bank is made and I think lodged a complaint. It is clearly theft !!! Run away from this assurance !!!!

So I strongly advise against this insurance of broken arms
Real scammers, incompetent how bad you are
There is not one to catch up with the other!
You now have the rage that I quit my contract
(I speak like a kid cause you're just kids,)

Organization to avoid, bad or no refund, preferred another insurance for your animals, ECA-Insurance is more than bad

Never reimbursed dishonest scams thieves never take it you will bite your fingers

By far the worst insurance I have ever known, I am seeking public liability for my category 2 dog that the state asks us for. G has several quotes made several companies this one reminds me stays more than 40 minutes on the phone with me to tell me about the hackers I realize today. The lady I had on the phone told me that all visits to veterinarians will be supported vaccine, sterilization, simple gastro, surgery, osteoarthritis, drugs and it has 85%! (And + of course also if my dog cause harm to someone.) First visit to the vet I go out with a bill of about 100 it reimburses me only 25 (we speak more than 85%) Second visit to the vet Here again for 100 my dog has a gastro diarrhea and vomiting and needed antibiotics, there plainly they pay me back: 0E. I tell myself that there is a problem somewhere, I call them and there I find a lady I explain the situation first call I hang up on the nose ... OK ... I call and the It tells me that everything is registered in my contract that basically I will pay 62 days without any refund if my dog needs to be taken care of during these 62 days I will not have anything 0 euroExcept when I was called for 40 minutes we made the Manipulations on the phone together and I barely let the time to read my contract said well especially between the lines I trusted reading diagonally. Do not especially like me do not make you especially scammed by this company go your way and above all it's not the cheapest with such pitiful service whether it's customer service or application or refunds they are not even able to perform as he agrees to do in any case verbally you will find much better elsewhere.

We see what a deplorable service they do in view of the reviews, and no manager or even manager takes the trouble to remind customers or even respond to our advice.

It would be time to wake up and worry about his company as you go straight into the wall.

Be very careful because they are scammers and thieves I assure you that you should not go to their house because they are dishonest people they are very very badly brought up they spoke to me like shit it's the first time such a thing happens to me

Too bad, I have to put 1 star that he does not deserve! Drag out contract terminations to keep billing you! Scandalous!

Scam, deduction of this insurance when we have never signed a contract and do not even know what it is !!!

scammer you pay 300 balls all this for 1 month and mie I do not recommend at all and no commercial gesture

Cons you called him they are not even able to answer while they do not care about their days except to hang around in their office and as luck goes to lose the documents send they basically hang around for months and his dare to be an insurance my god it's been months I still pay 10.10 of their brokerage insurance a letter was sent never received any response from them short I strongly recommend

If I could put zero star, I'll put one. I took out the insurance which costs 45 per month and after a job loss, I wrote a registered letter to terminate the contract and they replied that I could not put an end to it before one year. We walk on the head ! These people are the biggest crooks in the world! Never sign a contract with them! Never!!

They are dishonest people. Regarding mutual insurance for dogs, I strongly advise against

Hi, I have submitted my medical and optical bills.. It's been more than 2 month and there is no response. I received an email 2 weeks ago to send the documents again. I sent all the documents again mentioning my referral number on all documents. still there is no response from the relationsclient department. There is no response even after sending repeated emails. There is no update in the client area also. Worst after sales service. They called me repteadly while purchasing the insurance. But now they don't show up.

NO ! I DO NOT RECOMMEND AT ALL ! It may not be very expensive but it is already too much compared to the service rendered!
They do not care about you ....
I had a damage due to a natural disaster, one they did not take care of this damage and two they resilient you the next day ...
I never saw that ! so run away !!!!!!

I look for the address and I see the negative notes that make me want to react. I have never been disappointed with eca, they have always honored their contract or rather the one I chose. Sometimes I even send my rbt requests a little late and they still reimburse even though my contract specifies that it must be sent within 3 days.

HELP FLY!
They took me from my bank account even though I didn't sign any contract. And when it comes to calling customer service, you already have to be able to have it on the phone (10 min wait each time), they hang up on you as soon as you make a complaint.
Simply scandalous, do not take insurance with these crooks ...

PS: Their answers to your comments only serve to try to keep face on the internet because I contacted them by phone about ten times so they clearly have access to my file .....

not so good service ..... so insurance question ... i'm scared .....

Do not take this insurance it's scam it's been 2 years that I try to terminate my contract at home and every year they find me a phony excuse and reengage me and they tell me they send me emails and I did not receive them, besides you tried to contact me and you gave me a number to call but when I call you have to wait 5 minutes before you get and I am told that I am not good service proves the quality of your service, a pity that we can not put 0 will be the note that goes to you

No information on the contract's waiting time, if the animal is sick during the waiting period, no reimbursement will be made even if the animal has been operated on after this. Never was specified by phone when we asked if we were going to be reimbursed we were told yes. 1100 euros lost. To flee

Send you being told a contract that you can retract contract never received. So what is the withdrawal period? And he takes you without authorization from the bank bref of the scammers

I put a star because I cannot do otherwise ECA insurance really has to flee I took out health insurance with them on January 27 on January 28 I decided to cancel by email after I received an email telling me that my file will be studied for my request after February 19 I receive an email to tell me that it was terminated and that it was going to refund my first payment to my surprise on March 11 I called him and my contract is still active and he tells me that there is no trace that I have to cancel my contract if they answer me that she can do nothing and the advisor who signed me the contract she doesn't know it is really not fair please flee this health insurance it's just you take your money

WORST HOME INSURANCE THAT EXISTS

I had a disaster with them, no way to contact them. Their phone number is a kind of voicemail box, the message we leave is probably never heard by anyone and when we call assistance we are referred to 3 or 4 other numbers that end up saying "we can" do nothing for you .

If you're looking for home insurance just to have a lease, you've come to the right place! But if you are looking for home insurance that covers you in case of problems, you should flee ECA-Assurances

I took out insurance for my dog never been disappointed with the reimbursement period

We wanted to give up our membership during the legal renunciation period. Being in full confinement (April 2020), the telephone adviser indicated to prefer the email to the AR mail. We followed this procedure and subsequently checked that the termination was recorded. Only the withdrawals have continued and ECA is claiming the full year from us when it is they who owe us the money. And they relaunch .... to flee urgently. Thieves

Personally, I have the premium formula. Recently my dog had pancreatitis, the vet had to give her an ultrasound and give her care, ECA reimbursed me as it should be compared to my formula by deducting the deductible provided. I created my account on their site, so document transmission is very simple and if anything is missing, ECA will contact you. After that the veterinarians must "play" the game too, their description must be clear because sometimes it is a little light and suddenly the insurance revives. To avoid unpleasant surprises, it is enough to read the general conditions as well as the guarantees of its chosen formula, as for example for the pancreatitis of my dog there was an ultrasound and I know that the ultrasound guarantee in my formula at a limit in the ceiling so just follow that not to be surprised. I hope that my satisfaction with ECA will continue, here I think when we are satisfied we must say it too. As I have two dogs and that financially this formula makes me too much, after having discussed with an adviser, I will switch to the formula of before which provides the same guarantees with a lower ceiling of course, but here I was well advised. Soon I will have the annual vaccination to do, and last year I provided the invoices and immediately the insurance reimbursed me up to one vaccine per year as specified on the guarantee. Personally, I would recommend taking an accident and illness formula rather than one or the other

I have had health insurance and insurance for my dog for 3 years and every year I fail to cancel because they do everything to keep you and they are always looking for the little beast. I am really very disappointed and I do not advise you to make a contract with them. You will be disappointed .... As a general rule I never post bad comments but I have to.

I retract before 14 days they still do not pay me back and not only they continue to pick me up while I ask them to withdraw from their file clients are really more thieves during the subscription they say 3 months free ad lying they did not respect their offer

After termination in time, they restart my contract without my permission! A complaint will be filed tomorrow!

On December 28 I was called by this letter in insurance. Very friendly, beautiful speakers.
I pay a breastfeeding health insurance at 53 euros.
Establishing teletransmission was the obstacle course.
And even now that the remote transmission is activated, even my GP care is not reimbursed. I am afraid of having heart trouble or stroke, with all these stresses.
I sent CPAM statements, ORIGINAL INVOICES, with follow-up of mail, and ECA ASSURANCES tells me that they have not received the mail ...! Thanks for the post!

I do not know what to do. I think I am going to see a consumer organization.

To subscribe it is very choic but to terminate more nobody in addition,
Contract terminated but continues to harass me for non-existent unpaid bills with threats of legal proceedings I absolutely advise against

I too have a problem with my mutual health contract at home ... currently out of France my mother call me every day to tell me that you charge me with mail because I owe you money, but I already told you about my financial situation and I am unemployed and I have already sent two letters of termination but I fear that you can terminate it before the end of the contract ... I should have seen the reviews before respond to your harassing phone to ultimately subscribe to assurances that do not understand the situation of their customers, I do not listen to my mother now I just have to blame myself.

Flee this beautiful insurance! My 8 year old dog had a medical problem that does not fit into reimbursements amounting to 350th, he claims a pathology that does not reimburse! while a report made by the veterinarian to support

SCAMMERS .... Lies from start to finish ... I give 140 euros per month to cover my animals, and every time I report a claim ... Not covered ... And I'm on the way ... Above all, flee ...

Do not understand how in France we still give way to this kind of completely incompetent and scamming business. Those who work there are even worse ... and on top of that I have to put a star to publish my message that she luck they have.

I am for my part so far very satisfied with this insurance. My labrador a year has a few months of worries requiring many analyzes and insurance has hitherto always supported repayments within the time. Obviously some things are not refunded because I have an intermediate insurance and not complete but everything is in accordance with the contract that I signed.
I happened to contact customer service and I also found the person on the phone friendly.

TO FLEE !!!!
Subscription for 1 month only on the phone he tells you that you have two months offered so when done no, not from the very first me we already take the total amount of 54.90 the whale I called he said no I had more than the February offer. They are even worse than at Assur hair just 1 month with them I regret already pay attention to nothing signed without having read the contracts. In addition to his cella it is 3 months that I wait but mail leaves see postal and still nothing received yet they have the correct address. Never again will I take a mutual insurance company for animals, so put the money aside, believe me !!

I had to deal with ECA Roadside Assistance on 11/7/2019, quick telephone response, friendliness, clarity in the commentary, 1/4 hour after the repairman was on site to recharge my battery. The troubleshooter accompanied me to the nearest garage to replace the battery.

Bad experience on the part of ECA home and mutual insurance no responsiveness you have to harass them to get an answer ... after 6 months ...

deplorable 0 stars
scams and company
RUN AWAY ! this is an advice

I lodged a complaint I advise you to do the same

I can not put 0 stars!
Staff threatening to threaten me to come to my house to settle the story.
They are crook liars a shame

I have just been telephoned and abused because I asked how my name and my name were known to the eventual leaders to provide them with information

Scam flee immediately and takes advantage of people's weakness.

Unacceptable behavior of customer relations. 1 year with them and no more. I had mutual health and animal mutual insurance (10% annual increase) ....

That's it, scammers, impossible to terminate with them.

I strongly advise against this insurance already for 1 years we are expecting me and my godmother our gift voucher following the sponsorship never received anything despite several reminders. It takes a long time to process the file. And I had to give my dog a radio after a fall and I was told that the 85 euros will not be reimbursed. We go where there by cons the levy every month they have it. Above all, do not take this insurance. You go pay for nothing cause he pays back when he want

So already I am warning that I might want to subscribe (for animals) but for later and I am registered immediately. The counselor that I had made a misuse of age I must be 18 on December 24 (2020) therefore selling to minors is prohibited but that is not what stopped him since he declared that I was 18 since December 24, 2019!
Secondly, I send the cancellation BEFORE the first direct debit (2 weeks before) and they still manage to take me and the icing on the cake: I call to get a refund and they tell me that the refunds are only made at the end of the months while they took from me the first days of December! It's still huge!

BIG SCAM NEVER SUBSCRIBE FOR ALL TYPES OF CONTRACTS!

A SHAME, TO FLEE, VERY FAR FROM THEM
I ADVISE AGAINST !!! I STRONGLY ADVISE !!!
despite letter with acknowledgment of receipt, they pretend not to have received anything and try to take us again and again ...
NEVER GO TO THEM, NEVER
ATTENTION TO YOUR MONEY WITH THEM !!!
I REPEAT NEVER GO TO THEM !!!

If I could put a note of 0 I would put them and the people who put 5 works for eca I made a disaster because the storm broke my window the evening of February 10 to 11 they took 1 month and 10 days to tell me we refuse your claim the wind was below 100 whereas on the evening of the 10th it was 130k and I have the proof just look at the weather forecast for February 10 band con I will bring complaint against this band scammers

An unpleasant team, badly honest insurance, as if you are not insured they get you absolutely nothing. I had a force majeure incident and they refused to take care of me on the pretext that I was a landlord.

Attention, do not respect the legislation. Unable to cancel but withdraw monthly. Lawyer required to succeed!