Very poor insurance management, extremely long answer. Very difficult to have them on the phone no response to the many emails sent ...
A shame !!! To flee!!! Agree with all the comments. Actually 1 star because obliged ... The salesperson has made the forcing with my mother of 86 years at home and he has signed a home contract, while she is already insured. I learned it too late unfortunately to react. Same practice in 2017, for the subscription of a mutual. It is unacceptable !!! We will cancel at the next deadline
In a word just lamentable My dog has had to operate urgently knowing that I have the mutual prenium more so normally it's a great mutual ... Detromper you! Just lousy does not refund anything casiment. 2000 euros of operation and nothing taken into account because some disease does not accept it while I am sencer be refunded 100%
I took out ECANY health insurance for our female Australian Shepherd 2 years ago and am very happy with the operation and the guarantees relating to the chosen formula. Invoices are entered digitally as soon as the veto passes, reimbursements are made by transfer within approximately 2 weeks. Nothing more to add!
Very rude customer service, very rude. Lack of listening and understanding. Thieves VOID VOID AND VOID
Is there someone to answer the phone or if I continue to call to have an interlocutor, I will be told one more minute to wait each time the robot speaks and then hang up after 10 minutes like have they just done this to me twice? In view of the previous comments I am afraid for the management of the current disaster at home ...
ALERT RAFT AND TELEPHONE HARASSMENT !!!!! Go your way
It's a shame, it was not going too badly concerning my mutual animal contract, but your business methods for offering other guarantees are shameful, from another time and justify all the negative opinions that are left to you
I absolutely do not recommend this insurance! Currently I am engaged with this insurance for 1 year that besides I was had in terms of contract and in terms of animal subscription! I am outraged by their philosophy and their strategies to convince their future customers to sign a subscription with them and elsewhere which is useless at all you lose your money with them!
I signed up with them a while ago for my dog, and I got no reimbursement for my veterinarian fees. In addition, I cannot cancel my contract for a year, except when my dog dies. Great.
A disaster! I've been waiting for a refund for weeks. No response despite stimulus. To avoid absolutely ... blocking samples this week for me!
To avoid absolutely, SCAM: I have been a customer for almost 1 year but still no refund ... I just wrote them an email, reminding them of the law and telling them that I will file a complaint if the situation is not resolved within 15 days ...
I subscribed for home insurance, and everything went well ....
Contrary to the opinions that I can read, I am very happy with the mutual insurance for my dog. Reimbursements up to par and very little excess. It has been 5 years that I have been there and I will insure my second dog there.
Thief Thief You ask them for information, they make you take out insurance while you collect the sum Fuir this Thief Insurance
Canister insurance impossible to terminate the contract forced to wait 1 year to terminate. ECA insurance has avoided!
Too bad we can't put zero stars ... so many adjectives to say how bad they are ... Attached by my companion I asked him to write me off it's the fight they do nothing, say yes that they do without occupying but I remain affiliated against my will and suddenly my mutual cannot teletransmit ... to really flee
request for cancellation of contract since 09/12/2016, to this day they still charge me I do not understand, I have no situation to pay this insurance but nothing is taken into account of my cancellation of contract of this insurance
INSURANCE to flee completely Employees lack professionalism, it is impossible to be reimbursed following water damage, they have to run after them every day. As if they are hiring incompetants. The valuation firm confirms that it sent the report and the insurance company Eca continues to say that they have not received anything. They are the kings of the bad times
After being approached by ECA for the insurance of our cats, we signed with them. However, customer service contradicted the sales representative when the withdrawal period had not passed. (we have 2 CATS (Rougail and Dakatine) one in the name of my PACS spouse and one in mine (Aissa and Vincent-louise), the sales representative assured us that this would not be a problem, by reading the contracts I don't was not sure and I had asked her to double check. She maintained that it would not be a problem. 13 days later customer service told us that until the name was changed in icad, the animal was not covered because only one name possible on eca contracts) We have therefore taken the necessary steps to terminate (on time). From there, the manager Mr. Blanc called us twice to tell us that ultimately it would be good, the names would not be a problem. But we had lost confidence and we wanted to maintain this termination. He therefore confirmed by phone and email that our contracts would be terminated. Then a week later the customer service called me to tell me that it would not be possible. I had to use my legal insurance to verify it was possible. What she has to confirm. I had again confirmation from eca that we were on time and that it must have been a mistake that would be done soon. It's been 2 months since not only have we not been reimbursed for the fees charged on the day of the signature, but in addition we were charged the following month .... I begin to doubt that it is insurance and wonder if we have not come across a scam? Otherwise explain how the speech changes and the fact that it is not possible to break his contract properly?
In dispute with this insurance for 1 year. Reason: contract absolutely not respected, they only reimburse a small part of what is due.
especially not to go. I took out animal insurance on May 05 via the internet, it was the cheapest. on May 9 I make a retraction. for June 9 he takes me since impossible to obtain reimbursement of a sum yet not huge 60 euros he says he sent me this amount on June 26th we are currently on August 4th my banker didn't see anything I had to send my account statements. what a fight for 60 euros. I won't even recommend it to my worst enemy
Customer service who seeks everything not to repay. I had to ask the veterinarian for a problem on my dog, sterilized, but which showed signs of heat. They finally paid me back after months of emails, threats, letters to headquarters. They refunded the sterilization, but never updated the record of my dog ... Now, the person who answers me for customer service no longer signs his name. Vaccine never reimbursed on time, no understanding of customer service ... AVOID ABSOLUTELY
During a contact by phone following a quote on insurance comparison, the sales department contacted me, asking for information, I repeated several times not wanting to work with this insurance but the salesperson insisting, I hung up. This salesperson called me a second time saying that I shouldn't do this in a contemptuous tone.
This mock of the world I want to retract the lady asks me to make an email but no response contract still active after 7 days asks if he has a special address to make a recommend despite my email (because no longer answers the phone) no answer so a star because I can't put less
Help was not especially sure Among them !!! During a disaster I met great difficulties to handle the repairs. The people on the phone are barages, a true dialogue of the deaf I think wearing just complained against this insurance to obtain compensation provided for in the contrat.compagnie strongly avoided except ifyou are going Maso courage there. And if you want to lose the money
Big crooks must be prosecuted. A committee of over 20 lawyers must be created to sue them, thieves and profiteers. I do not understand why they are still in service or is the state in all this ..
If I could give any star it's a big scam, and when you call to break the contract you get stuck! A shame! If you do not break my contract I will complain I warn you !!
I do not recommend to anyone !!!! It has been 6 months since I terminated my insurance contract within a statutory withdrawal period of 14 days. Supporting proof with acknowledgment of receipt. They have been harassing me for 6 months asking me to pay them by threatening me, but where is the world going! MUST AVOID
Flee from everything! I am desperately trying to end my insurance because of the termination of my lease. 4 emails sent in 20 days and still no response. Unreachable. (on the other hand when it comes to harassing us by phone for additional sales always present) I will have to initiate proceedings with my bank. Pure and hard scam.
I was told everything I wanted to hear to make me subscribe to this insurance which has never paid any veterinary fees! A nice scam ..
Insurance to flee !!!!!! Refunds almost NOTHING but nothing at all! Despite 30 euros of monthly contributions !!! A shame!!! We are going to terminate our contract, there is much cheaper elsewhere for better services !!! I DO NOT RECOMMEND AT ALL! Good on 176 euros, vaccine, dewormer and pest control, we were reimbursed only 50 euros. BE CAREFUL, even in the PREMIUM formula (the highest being PREMIUM +) we are not reimbursed for the dewormer and the antiparasitic. When registering in 2016, we were at 301 euros in contributions and to date, until December (no choice) we are at 424.44 euros per year. In other words, the registered letter is ready! BE CAREFUL! The PREMIUM formula being just in front of the PREMIUM +, after that, there is nothing else !!!!! A GREAT SCAM !!!!
To flee imperatively! Withdrawal the day after the creation of the contract, I am still awaiting the reimbursement of the first installments read a month later (promised by customer service). Refund problem for 3/4 of eca customers.
ECA of the crooks, spread the word, be careful with this insurance, this is a well organized mafia avoid subscribing with attention, attention
Honestly I don't understand bad reviews. My cat had serious health problems and he reimbursed me up to 80% of each of my bills, and they were high. In addition, they are ultra available and ready to listen on the phone. I recommend.
Insurance terminated deceased dog send incirenation paper he continues to withdraw from the account to flee
Personally I subscribed to their offer there is a moment and I am not at all disappointed. Cheap and very available. They are professionals. You could go there with your eyes closed. Thank you again . Very good services and with good people.
I advise against. They have sent me the same school certificate 5 times ... and always with the same problems, there is no name of the insured child or the "individual accident" guarantee that I have been asking them for since. the day of my subscription. They do not understand what they are told and I bitterly regret having taken out a contract barely a week ago with them (I would not renew). This morning, faced with their inability to provide me with a compliant certificate, I took out a school insurance contract with one of their competitor who immediately provided me with a certificate as I wanted it.
No scam I advise you not to just take your money and endless fight to get reimbursed to flee and not a penny of reimbursement on my mutual contract
Avoid this insurance. Customer with them for a very long time, it is insurance is very technical level scam waited there until my 2 nd dog is 9 years old to make me defaults on invoices of up to 300 euro never reimbursed. They are very smart to have waited all this time no insurance will take your dog after 9 years so I am obliged to stay with them
WOW scammers and I weigh my words, I pay 33 for a 3 year old cat, before 27 but it will be 4 years old so it's more expensive. A 4 year old cat, no mail to see a veterinarian "but where is your cat insured?" "at ECA" "ah I understand". it's 396 ! Infamy, run away.
Never received my contract since February 2019, it was a person who finally answered by phone who gave me all the information concerning my contract. Registered letter sent in December for termination in February and we continue to be charged. Contact the insurance which says it is not normal but we continue to be charged. Blockage at the bank, file sent to a creditor, insurance which finds no traces after 2 letters and calls supposedly recorded. Today still not resolved and request for an amount up to January next year. Thieves, liars.
Insurance that you can never cancel. Even when you have terminated, and you had them on the phone + mail with AR, you receive a letter with your new deadlines. Talking about "tacit renewal" of the contract. Blah blah blah. They are crooks!
Harassing me on the phone to force me to sign contracts when I said no. Fed up. Black list !!
No professionalism, it's a real scam, I canceled my contract and have been sending me letters ever since !!! to flee r r !!!!!!!!!
To flee! I have been paying almost 23 euros per month for my dog for the past fifteen years. It's been about 4,140 euros that I have spent since I insured it. My cat has never had a problem. today, I need an intervention but I realize that the contract "Comfort (!!!!) is a scam which does not reimburse much; I would have kept the 4200 euros, I could have Treat him like a little king. Instead, while paying a mutual, I will have to take him to a dispensary .... Total mouth foutage. insurance), THEY WILL NOT TAKE CARE OF YOUR FILE Average: 1.8 / 5 ... That means everything knowing that an average of 1 equals 0.
Comment modification: You are told "The termination of the contract is done on the anniversary of the contract" Then 2 months after "No it is 2 months before the anniversary of the contract", then "Upon receipt of the schedule you have 20Days to cancel "the next day we tell you" No 14 Days ". You would have to agree and listen to the calls that are recorded! Threatens you to send ushers because you no longer wish to pay insurance at 20 per month which does not support any veterinary procedure on my dog. Well done You are scammers, thieves. Shame on you.
Run away!! Ready to tell anything to make you sign. No replies to emails, no refunds ... A real scam is shameful !!!!!
ECA insurance and a very good insurance for animals is one of the cheapest I have heard we are paid back soon enough I do not regret having taken this one despite that I did not take 100% I think I will change one day personally I recommend it
To flee!!!! If I could put 0 stars I would !! I took out insurance for my dog in January 2020, which cumulates health problems ... I am promised reimbursement of 90% of the medical procedures .. I let myself be tempted! At the start of 2021 I realize that this insurance is no longer useful to me, and when more than it has been increased, from 29 when subscribing to 35 in 2021 ..! I pay my bills by phone (or the attendant asks me for my card numbers! What is absolutely prohibited, normal is must be a robot .. anyway) For several months I asked how to terminate, I was explained (send a registered letter, chick ..) when I was told in 2020, that we just had to call them and that the termination was done just like that! So I decide to call them today, and they tell me I can't cancel !! Sorry ?? I am told that my birthday has passed and that I must leave for a year of engagement .. !!! Sorry ??? I ask how do we know this, and how could I be notified that my engagement date is due! I am told that I have received a registered document at home every month to remind me of my deadlines !!! Sorry ?? I say that I have not received anything, I ask if they have the right address, and yes, but no traces of the recommended !!! Aaaaaah beh to send me reminders they are strong but to see if a recommended has arrived EVERY MONTH! no longer know how to do !!! Band of big thieves! I am rehired for 1 year! I ask my former call center agent, they tell me she has quit! Well no wonder not everyone is able to steal from people, and luckily !!
Super disappointed, I have a pet insurance, and when we call the customer service to tell them that their service is very very low level reimbursement we answer "bah ouai". Unfortunately being on vacation, they renewed by tacit renewal. So now I have to wait another year to cancel at home ....
DO NOT SUBSCRIBE !!! Home Insurance. I had a water damage this day, the response of the insurance "THE SITUATION IS NOT ENOUGH SERIOUS TO INTERVENE IMMEDIATELY" my gondola ceiling, the strips of the ceiling take off, but no it is not enough serious. I replied that basically I have to wait for my ceiling to collapse and after I say "Sir this is not what I said" we are clearly crazy about our mouth and before having this "information" they wandered me they gave me 4 different numbers !! Each time "You are not in good service. Of course all this without cold or hot water because I had to cut off the water supply because I did not want to swim in my house. A service called me back and asked me if I knew where the leak was. Yes, well, I cut the ceiling myself with a knife and I went to see. So I answered no and there ... "We only intervene if we know where the leak is" THANKS ECA thank you very much! I invite you to cancel and / or not to subscribe! RUN AWAY !!!!
Because you tell him that you are not following through on his quote, the advisor hangs up on you after telling you that you were wasting his time! Odious!!!!
To flee. Never take out these insurance if you can call her insurance. Vaccine fees not supported these a shame .. Formal notice despite my request to no longer subscribe with them. Ashamed sells you the dream so please do not allow yourself irresponsible incompetent incompetent to such ... To flee
I canceled my contract, but they took the deadline. I am still waiting for the refund AVOID - NOT SERIOUS AT ALL
I have never subscribed at home and yet you take some money on my account, I try to join you by phone but no answer can you enlighten me thank you.
They know how to take in time and hours, but the handling of claims for dog insurance is a horror. No follow-up, his bogus apologies that they are on vacation and cannot process files on time. Liars When we have them on the phone who promise to deal with the case the same day but a week later still nothing. In short, I am going to cancel and go to someone else.
Thieves I signed nothing to make a quote We have to put a rib These thieves you owe me money
4 stars just because the app does not work super well and I had to declare my disaster about 6 times before it works and my documents are received .. once my disaster is taken care of (the same day) j I was reimbursed in 4 days. (Mutual for my dog) Easy to join them, answers and fast payouts. Astonished to see so much bad opinion! Hoping that I did not have just a stroke of luck!
I join the previous opinions. To flee they took my money for nothing impossible to have them on the phone. I had to break with my former insurer by law Hamon nothing was done from where I was taken 2 times since when we have 2 insurance at the same time. If you know their Iban so that I can stop the deductions? Thank you
As everyone says, NEVER subscribe to this insurance. This is the beginning of a huge galley. Between the battles to close the contracts, the refunds that are not made in the norms, the shouting on the phones, the "I hang up people's nose because I like it", see do not answer, and so on you will only have problems with them. I have a star because we can not put zero. If anyone reads this comment, do not hesitate to contact me if you want proof of what I'm saying. rest assured I have a lot of them and I would be happy to give them to you. Please do not be made especially by this outright scam. Last minute clarification, for a hospitalization animal being 100% refunded they make it "sick" and only reimburses 50% and still I have not received the transfer to date. Here you are
A huge joke this insurance. Send me the cancellation letter 5 days before the end of the contract and told me by phone that too late I can not terminate. Fortunately my wife took the time to read the small lines we could still cancel but they continue to take us! Refund two months later and resubmit 1 month later. Making fun of
I do not recommend this insurance I made sure for my cat on October 10, 2019 and on Saturday my cat gets sick he does not want to refund me
Pay every month more than 100 on fixed date, send mails with the amounts to be refunded plus the security which on his side mail also the refunds to be carried out by ECA insurance and after two months always nothing, no refund, that make you from my dues? What do you do with my refunds? Or is the seriousness of your company, do you tell us quick refund are we in the same country, is it a pigeon traveler who brings the repayments? Or the pigeons are the members themselves ? really disappointed in your company, no seriousness, no follow-up correct, deplorable, a star because zero is not possible yet you deserve nothing
ATTENTION THEY ARE CROOKS !!!!! they signed people and older only !!!!!!!!
It's a shame not to put the note of 0. ECA = scam. No matter how much I explain my dog's case, I NEVER get a refund. They don't keep what they say on the phone. I really want to be rude but I will abstain. Don't go this is the best advice I can give you. 30 / month for 1 year in the wind ...
No many promises, no results, you will be constantly arceling out to sign new contracts with a lot of problems to cancel, reimbursement 72 on glasses with complex lenses, no support for a day operation ... BRIEF ... GOOD LUCK IF YOU SIGN UP
Hello, this is a dishonest insurance that uses more than doubtful practices and that sible people from immigration and illiterate. Thugs these brokers and thieves
It is rare that I put only one star, but there it is deserved. I had never seen insurance that invents laws to avoid having to pay back while you pay every month. I received a response to the complaints 3 months later, but I have been called several times for a new offer. In addition, after the termination of my contract, I still receive calls about him ... Anyway cash ECA know how to do it, however when it comes to honoring the part reimbursement of expenses, it is a whole another story. Disappointed!
Big scams, Start the communication by pretending to be your real mutual and offers you a speudomise for days of your real mutual, and you stick a contract from behind asking you to send back a phone number verification sms code without informing you that this code is in fact an electronic signature, here is the scam made to my parents-in-law of a certain age. I would have liked to be able to go and explain myself to them as a large family, because they no longer answer the phones.
To flee absolutely reimbursed nothing I have a 1 year old French bulldog several visits to the veterinarian just 10 reimbursed over 1 year of insurance especially not to take Scam I still pay 30 per month for nothing
This company lacks so many customers that they create themselves without the consent of the people. I'm sure he must have many victims ... Pay attention to this company, I know a person who currently has a problem with this company. Not only do they harass on the phone and change each time with a phone number. And overnight, without signing anything and without providing a bank account, they take on your account. And the comic of the situation: "After studying your file, we find that your membership was carried out through the brokerage firm INTERNATIONAL LIFE ASSURANCE." You register people after receiving information from a dubious cabinet ?? ?
BEWARE OF SCAMS! I insured my American Staff at their place, Before subscribing I asked a lot of questions to know the benefits of each formula, I was clearly sold what I was looking for. He doesn't tell the truth and uses curvy phrases to get you to understand the ones they want you to hear. And of course having understood that this formula was not adapted to our expectations during a medical problem of my dog, I wish to cancel but IMPOSSIBLE we are committed 1 year! SURPRISE no one told us this great detail when subscribing. So we are stuck for 1 year we pay in the wind. TO REALLY ESCAPE
A shame, do not be fooled! Do not even inquire, my partner has been awarded a contract she has never signed, just because of a quote requested. Since radio silence, except to come and claim money they do not deserve. Sad to see such crooks ready to pitch honest people to make a name for themselves (and again, their service is pitiful). Pathetic little people.
No strongly discouraged, they do everything not to repay.
Opinion too negative for me to subscribe ... Too bad, I believed in it before seeing the opinions
Organized fraud ..... in fact we even approach you, a guy pretends to be a mutual complementary to yours .... and then 3 different insurances take you monthly ....... I prepare a file for the DGCCRF ..... in the More
Subscribe not have castration we do not reimburse but the vaccine yes then it was done before the date of the contract have promised you things nothing you remember tell yourself c a recovery service be saying in all I to you and insult you bunch of bledarde go j hope you have terminated i will oppose thief band more you want to terminate have cut your joke in your face what
It's a disaster! ready-made and standard responses from customer service to explain the expectation of reimbursement for a specialist consultation ... I don't even want to imagine if the file had been more complex! in short, I think to change mutual soon!
Too bad we have to put at least 1 star! Deplorable telephone reception, 0 explanation, the interlocutor hangs up when she no longer wants to answer: fortunately I had not yet taken out a contract!
Running away running away from scams I canceled the day after registration and he charged me double the following month when he had to reimburse me.
To flee, enormous waiting time on the phone, our respect for contract prices, no complaints processed and all your requests go unanswered. Sell you products or offer you to pay even more for your insurance, which they can do but at the same time. least complaint no one
My dog's contract price keeps going up while I am not getting reimbursed for expenses, my dog is in good health. And they keep calling me, for publicity or whatever. Yes, they are less expensive than others, but only when you register because the price of contributions is constantly increasing.
Very unpleasant welcome ..... I do not recommend it at all! No
I had the worst relationship with an insurance of my life I advise against this thief and these incompetent since 2004 I deal with insurers it's always good but with them it's a nightmare.
Contrary to the negative opinions which surprise me a lot, I have no problem with eca. Veterinary visit on February 27. Descaling and analysis for my little doggie. Refund already validated. So very good mutual
Animal insurance zero zero ... never seen insurance as deplorable as this one expensive on top of that. Do not want to terminate my contract when I have done all the necessary steps and on top of that during the covid period no indulgence, it will not happen like that
I subscribed at home in 2012 I canceled a few days later and so far today is April 16, 2018 they still do not take away their thing at the primary health insurance fund I can not not refund by my mutual because of them.
ECA ASSURANCES TAKES THIS LEGAL INSURANCE FROM ME TO WHICH I HAVE NEVER SUBSCRIBED AND I SENT THEM MY LEGAL INSURANCE CERTIFICATE (WITH DIREXI SINCE 2013, BUT THEY DON'T WANT TO KNOW ANYTHING, THIEVES :( I WERE SUBSCRIBED TO TWO CONTRACTS 'HOUSING AND I FIND TO PAY IN ADDITION TO UNSUBSCRIBED LEGAL INSURANCE, FOR THEFT. THE CHANGES OF THE AMOUNTS WITHDRAWN EVERY MONTH TO BE SURE TO COLLECT ... I WILL COMPLAIN
I only made a quote I never signed a contract and they imposed themselves on the SS, tried to take me away, I wrote to them 10 times they always answer me the same thing, they refuse to terminate a contract that I have NEVER signed! It's a shame ! I filed a complaint! To flee !!!
