Yann Gilles Review of ECA-Assurances
Amateurism and reactivity time close to nothing.
Amateurism and reactivity time close to nothing.
Home insurance with them, I realized that a dependency yet recognized in the contract was not present in the special conditions and therefore not insured.
I immediately asked for a correction.
Broker's response:
Don't worry, we have computer proof in our system that your addiction is taken care of.
I tell him of my astonishment, the special conditions are the only legally valid documents ... He answers don't worry, in 72 hours everything will be taken care of. And you're wrong, don't cut me off ...
I tell him that I cannot wait 72 hours, a disaster or fire can occur during this period, answer: do not worry, everything is good, it's ok computer speaking ...
Worrying ...
Brief contract taken elsewhere as a duplicate, insured within a minute and special conditions published immediately ...
In the process of terminating with them, it is still shameful to see insurance sellers, sorry, brokers, take an area as serious as insurance as lightly.
72 hours have passed, still no update, except a certificate that I rent my outbuilding ... which is not the case ... without comments.
If I had had a fire ??? Well done !

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