ECA-Assurances Reviews

For my bully who has fallen sick many times, never had any worries, I fully recommend

A disaster, known via the "ferrets" site ECA ASSURANCES has not already respected the Hamon law which OBLIGATES IT TO terminate your current insurance. Problem therefore, my current insurance refuses my own termination request (sent in AR)

Phone calls, emails ... nothing to do they don't understand anything !!!
Then surprise of the samples appear, it is the second time, corresponding to what ?? Nothing in online customer follow-up. In short....

Do not give samples !!!!

You may be thinking of saving money, forget it s a waste of time !!

I have never seen such bad customer service: disorganized, unprofessional, putting contradictory information on the contract. To correct it, you have to send 4 emails and call 3 times (when you manage to get someone) and you are told to resend an email! So that it is not always changed. We tell you no problem, it's page 3 that counts, even if the opposite is written on Page 2 (lol)

Even on the form it is very average: make you wait without music or polite formula ... you almost wonder if it is not a scam.

I have not yet had a claim and I hope never to have one, I am afraid of taking charge in advance.

very disappointed with this Animal Insurance! suddenly mail to end it as advised by customer service! (end of September) and by chance October is also taken! I'm going to block the levy necessarily but it's painful to get there

They are thieves, once the membership is done, they make sure to respond very late and so you exceed the time limit. Thieves. And the person who first contacted you by telephone in the first place suddenly becomes less friendly when you call back when you mention the termination and say that he is only a switchboard operator!

It's been almost three years since I joined ECA for my dog. Refunds are reduced while I took the second last option (not the highest). I get no response when I ask for an explanation. But they are strong to call regularly so that I take the option above, the highest.

This insurance refuses to allow me to benefit from 22.23 and 24 months free as indicated on their site. They pretend that I am going through an adviser .. I had however started my contract on the internet but a counselor phoned me. She told me that it didn't change anything over 3 months free. It was wrong. Big scam.

To banir, completely agree with the other comments. This deserves not even a star. When we call them to ask a cancellation for the loss of your animal, the customer service asks you to send a mail to the service reclamation for the cancellation . It's been 3 months since I wait a repons when I sent tons of mails without answers of course! and there I just received a letter of formal notice for non payment, because I have opposed on my account since the writing of the mall, because I come to learn that I must write a request for cancellation by letter recommended with acknowledgment of receipt.
They are escros, they mislead you because no one tells you the same thing, you hang on the nose, threaten you. I have never seen a company as misleading as this one. FUY with big legs ......

The entire chain of employees of this insurance are incompetent broken arms. If you want to be serene and insured properly, never subscribe with them, but never, it's hell!

Attention big scam! Never take this insurance because you pay for nothing. When you declare a claim, they will always find a way to not pay you back. ECA does not respect their commitment and steals people. False advertising. To flee !!!

If I could put 0 stars I would. Customer service more than deplorable, liar and manipulator. In fact, several advisers told me that I could cancel on a specific date, except that when I sent the letter, I was told that it was not too late and when I called back to yell, I was told said I never called based on their history. I just contacted them via online chat and when I quoted an article from the consumer association "What to choose", oddly the cat cut and more possible to contact them ... Scammers to avoid

Same problem as with Morgane Robert, I have never taken out an insurance contract. They took the consent of my sister, who put my name on the contract, not knowing that she was not entitled to do so. They did not call me to obtain authorization to subscribe to the contract. They send me the contract after 1 month, so I learn that I have been engaged for 1 month, although I have not signed anything, not given my consent etc.
Not to mention the bad information, the lack of advice which creates a breach of the insurer's professional obligation, since apparently my sister took out a contract that has nothing to do with what is described in the one made available after 1 month.
Incompetent customer service, without any knowledge of the rights and obligations of a professional. Let's not talk about simple know-how: YOU DO NOT HANG UP THE PHONE, NO MATTER THE CONDITION OF THE PERSON IN FRONT. In addition, hanging up on the phone when we are kind enough to explain your legal error, it is a lack of consideration for me but also for your company. The payment is blocked, they just try to put me in default and I will settle this matter in court!
If it is up to me you would already no longer have your insurance approvals in view of all the negative opinions present. You are a shame!

/! \ SCAM ALERT CAUTION /! \ To flee. Theft, extortion, registration without your confirmation. We must alert the repression of fraud or a consumer association.

A shame ! This insurance practices forced sale. A counselor called me telling me that my mutual insurance company is a partner of ECA and that I am entitled to 60 per day if I am hospitalized. I ask if it is free, she tells me that it is included in my coverage to finally tell me that I will be charged 14.20 every month. PLEASE NOTE THEY SEND YOU AN SMS WITH A NUMBER TO COMMUNICATE, IF YOU COMMUNICATE THIS NUMBER YOU HAVE SIGNED THEIR CONTRACT ELECTRONICALLY! FOR INFORMATIONAL PURPOSE YOU HAVE 14 DAYS TO RETRACT IT SEEMS TO ME! this company should close i have read the reviews of 114 reviews there is a rating of 1.4

The worst insurance I have ever purchased! There only to take money, commercial service 0, customer relations service 0, and non-existent litigation service. Supposedly impossible to contact them! Is written on their site in bold that they must provide an answer within 2 months maximum that will soon be 4 months! Neither more nor less than SCAMS, THIEVES! TO FIRE !!

Hello,
Attention a company which scams the elderly by extirpating by telephone the bank details, by putting addresses and false telephone numbers.
The government should ban this kind of business.

I am amazed to see all the negative reviews.
I have had health insurance for my dog for 8 years and never any problems.
I have always been reimbursed and in addition he had a lot of health problems it was large sums.
They always answered my emails very quickly and no problem getting them on the phone.
I am sorry for all the bad experiences of people who put bad marks but without eca I could never have assumed all the medical expenses of my dog and thanks to them he is always with us.

Hello, I do not give any star, but, the system is made to give everything the minimum: 1 star to scream my dissatisfaction. I signed an additional contract but I still haven't received my contract. Until the first due date has not been debited, I will proceed with the cancellation today

After refusing their quote, I was contacted again by b.t who was smirking! Derogatory !!! I did well to choose another mutual in view of their actions

Insured for 10 years, without any problems in the event of disasters. Folders processed quickly

To avoid absolutely!
Once you're hired it's a disaster!
No reactivity and when we have an answer you have to know that it is wrong ....
In short very disappointed

Run away !

Use canvassing to scam customers!
They make customers believe that they are not committed to anything, make you subscribe by taking advantage of the vulnerability of the elderly, extract their bank details and have them signed electronically. They found a way to sign a contract at the beginning of the month without informing the person of the amount of the benefits or the contents of the guarantees, they post the contract the last day of the month and received by the customer almost a month after obtaining by vice his personal data, not thinking of having given are agree what a surprise to see that it is obviously too late to retract (14 days being largely exceeded)! Methods of thieves and besides, they are proud and clever. The seller can not be contacted by phone or email. This is obvious when you know a little scam but for people who are not used to technology and who think that only the paper signature is worth! Nice scam bravo! If I could put less than 1 star it will be too much again. it is enough to read all the comments to see that as I presented it, the forced sale is their habit !! I will not let go of the case I prefer to slam the money you think you extort in court fees than in your cases! The DGCCRF, as well as any other organization that I can find will be informed and a complaint if you insist! THIEVES! I leave little opinion but this is the scam and abuse of trust, vice consent and so on!

Pseudo aussurer who is not worthy of his duties. Everything is an excuse not to meet their obligations as an insurer. Deplorable and incompetent customer service. No follow-up in the insured's requests. Aside from security questions, to identify you, which is very difficult indeed this pseudo insurer practices the art of making you go crazy. You have to keep repeating yourself in requests to the point of being overwhelmed ... Customer service very rude and obnoxious and really ineffective. Customer service is up to the quality of the guarantees sold because it is a money pumping machine. Very effective for collecting contributions, but no guarantee in exchange. Insurer whose vocation is not to meet its commitments. In case you need insurance to be within the law to reassure your lessor. In return, no consideration. The art of making you go around in a completely uninhibited way.
I made a big mistake by subscribing to ECA ... Really to flee and especially not to recommend not even to ensure a cellar, a garage.
Addressing yourself to the competition is much more prudent and reasonable, otherwise you will risk a categorical refusal to meet their commitments provided by law. Unprecedented and unprecedented bad faith. Really unethical from their claims of quality assurance. Eca only carries the name of insurer, and really not worthy of the name.
Do not make the mistake of subscribing to home or you will only run into problems. Is limited to withdrawing from your account without any consideration.
To be avoided absolutely for people who need to be covered. They sell lure.
I will assign 0 stars but this is unfortunately not possible. Abject and excerable customer service

Identity theft and forgery and use of forgery towards my current insurance. I file a complaint for this with proof from my insurer. Zero stars would have been better.

Attention, they are crooks, they terminate the contract without any valid reason, I strongly advise against !!!

Be careful, they are crooks !!!!! liars and of course no phone calls, they should be ashamed of stealing from people. Just the right to pay the contributions without being refunded !!
an interlocutor who hangs up on me, while I ask for explanations. I took a mutual insurance for my dog where everything had to be reimbursed and in the end nothing, and it costs me 45 euros per month !! TO FLEE

A company of scammers, a sales department well trained to lie to customers, a complaints department that never responds to emails because they know very well what they are up to.
To really flee.

I have insurance for my dog. I have asked repeatedly that my contract be mailed to me, it has never been done. I then had a skin problem with my dog, she made an allergy so I went to the veto and 280 bill. So I sent the papers to be reimbursed. There I am told that there is a 60-day deficiency. And there I look at my dates of contract signing etc.resultat deadline exceeded by several days but yet no refund. Big scam!

To flee !!!!!!!
To force you to wait another 6 months
But I won't be taken back from their blah-blah-blah

impossible to have a manager to cancel a contract, there is always a problem. I strongly advise against this insurance which is similar to a scam. To make contracts there is no problem but to terminate or be reimbursed for expenses is something else

A real scam! Thieves!
Support refused in accordance with their general conditions of sale that I never received.
Only the special conditions were attached to the receipt of the contract notifying the assumption of surgical costs in the event of an accident!
To flee absolutely

No seriousness, no sincerity.
Refunds are poorly done. Even with the premium + formula, the costs are very poorly reimbursed.
Level customer service, people of very bad will behind, who promises you things (especially the reductions when we insure several dogs) and we have never had believe it.
Even to make a termination you have to fight ....

I strongly advise against this insurance.

Too bad we can not put less stars. 364 days to reimburse 70 on more than 350 for a broken car, less than 100 to reimburse on a sterilization that has been over 800, and when you want to talk about it with an employee you are treated like a less than nothing. Incompetent and rude. Does not reimburse as agreed (yet I read every little line). And when you want to terminate it's a whole story even on the anniversary date! TO FIRE !!!!!! Between 80 and 90 given each month to be put down as impossible, a total shame, and a total understanding for the colleagues who have lodged a complaint. No respect for his clients.

HORRID! I have emailed and called numerous times to terminate my home insurance policy as I have moved for 3 months and am now covered by another insurance company they are simply UNABLE to respond to my request. They do everything to complicate the task and that we drop the procedures. Result: I asked my bank to block the direct debits and I now receive a formal notice for unpaid bills. However, it is not complicated to terminate a contract ...

Avoided it is Scammers, are not reachable neither for such, nor for nothing. To terminate my contract with them.

A company that seeks not to repay,
Who plays on the terms to turn each incident has their benefits.
And who gives no more sign of life when one wants to speak a responsible person.
Opposition on my account because it is throwing money through the windows.

Thank you for taking your customers for cons!
Go look somewhere else !

Normally they deserve zero but I can not do it. They never pay for the care and it has been three months since I canceled the contract and they take again and again. Great fitters it is important not to insure with them

CONTRIBUTION 25 THE FIRST YEAR
AND 40 AT THE END OF FIVE YEARS.
ABUSIVE INCREASE

I HIGHLY DISCOUNT
Less than a star. They are big swindlers,
To avoid at all costs

ZERO STAR IT IS NOT EVEN WORTH ONE !!!!!
If you like to take the lead have holes in your bank accounts and I welcome it at ECA ASSURANCE. Beware because they do the direct debit but the reimbursement is another thing and they make up lots of stories to fall asleep and not pay .... We send you back from service to service history to say that you answered and you will never get the same answer when your call is always about the same thing.
We should be able to run away as we want, just like with car insurance and not without having to wait for a delay !!!! Notice to government !!!!!

Incompetent, to completely flee health insurance.
If you want problems: eca- insurance

Be careful read the microscopic line or on the list or it does not take charge of denouncing a magnificent insurance scam in all its glory

To avoid absolutely! Be careful, big scam! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I regret so much that I did not read the reviews before. I am still awaiting the reimbursement of my 30.27 and they have just withdrawn from me again when I asked to stop everything on November 18th. It is very complicated to have them on the phone and they do not answer emails. Sorry for being vulgar! But I have the impression of communicating with remainders. My request is clear. They are thieves.

BIG SCAMMERS! withdrawal on my part within the legal deadlines following the subscription of a contract ... despite phone calls, emails, confirmation from one of their employees that my withdrawal was taken into account, I have everything even been withdrawn ... and I am asked in addition for a sum for the following month (thank you the bank for blocking the debit, phew!) ... TO FIRE AT ALL COSTS !!!

Never take out this insurance
They do everything not to reimburse
A claim in July 2019 and still no reimbursement in January 2020
They do not understand anything and there are far too many contacts for just one file. They only know what to say: "I MAKE THE FILE BACK" (between us I don't know how many floors there are in their office but since they have put me up in the attic because above there is more room )
They must send 1 appeal to the opposing party but in vain ...
Leaving to put 1 more but go elsewhere and ESPECIALLY inquire well before signing your "contract"
For my part, I canceled this insurance since OCTOBER 2019 but I still have no reimbursement of the claim of JULY 2019
FLEE THIS INSURANCE !!

Hello everyone, I put 1 star but she deserves nothing of the tt. They do not want to cancel then while all the documents are in their possessions.
SCAMES ..... GO TO SEE ELSEWHERE.

A crook gang, he takes a higher amount that is not relative to your insurance contract

No ! Of all the mutuals, I think I have found the worst. No customer service, no feedback from them, the salespeople are carpet sellers who sell things they are unable to do, the conversations have been tapped, after multiple complaints I have not had a only "responsible" who had the descent to take his phone ".

Request for termination to my insurance while I have never had contact with them. I sent the mail to terminate no answer.
In addition to the address of contract that he communicates to me is not correct, I ask them to send me a copy of contract by email to check if it is our address, he answers to pay first and then that he will send me the contract by mail.

pity that we can not put zero star, or less. Organization to avoid urgently. I stupidly assured my dog by trusting them, they do not respect the terms of the contract in terms of reimbursement, the contracts are written in a way to deceive the client, you are told some support, then in a another paragraph is the opposite, it is simply a way to extract money and especially to pay back as little as possible, these practices are deceptive and dishonest. In addition, once we have signed the contract, we have to wait a long year to cancel, I found another insurance cheaper with more guarantees, so do not subscribe to these thieves.

So where to start this insurance and a big big scam and especially thieves, they are professional only to put you in their box or times you want to cancel ECA insurance no longer responds! More than 1 month that I run behind them I would not pay any more invoices from you, their customer service becomes execrable because you want to terminate the contract !!! I regret having come to them, I came to see the reviews and I was not wrong! A fuireeeeee really watch me all these negative comments! Ashamed you are not even pro

The only insurance that accepts to cover rats, so I thank them very much, even if sometimes there are small errors (incomplete refund or termination not made) that were resolved following contact with customer service.

I have a complementary contract for my dog, we increase my contributions without warning me (except they are obliged to do it that if I do not agree I can cancel). Never seen any mail again so impossible to cancel and they rehired me for a year and I can not do anything ...
Not listening, forced to relaunch them for reimbursement! To flee !!!!!

Despicable customer relationship service, the way to treat people is sad to review. Zero I leave with regret

Excellent insurance
I have my animals insured at home, no worries.
On the site we directly load the documents, invoice and supporting documents from the veterinarian, ultra fast response, 48 to 72 hours.
I am satisfied and highly recommend this insurance. In addition, even if documents are sent late, refunds are taken care of.
Satisfied

The opinion comes from sir and not madam. (even if she shares it) It is a pity that to rate this company we are obliged to put a star. A major raised very high would correspond better to what they make us undergo. Oppose direct debits quickly. If a bailiff, thanks to your credit card you are entitled to legal assistance. File a complaint.

Insurance to avoid. My father took out life insurance with them. He died on December 29, I started the compensation process in January and to date we have still not received anything. Customer service cannot answer any questions, I had to send back the heirs' supporting documents 4 times and I have been waiting for a response from the complaint service for more than a month. In short ECA is an intermediary and like all intermediaries they know how to collect money but when it comes to paying there is no one left ... To flee absolutely ...

Harass on the phone! Forcing! It's been 2 weeks already that I ask them to respect my deadline for retraction by e-mail! After a day, I retract! No respect for their terms of sale! My bank has blocked their levies! Well done ! I do not recommend at all !

A real shame I do not recommend in any case this insurance which does not reimburse ...
Insurance taken for more than one month which refuses the reimbursement on the pretext that it is necessary to wait 2 months before any reimbursement.
2nd experience 3 me later still no incredible refund!

I took this insurance for rott for 8 years no problem, quick refund, when my rott died such direct termination. I put my beauceron neck on it also no worries.

ESCROCS, abuse of weakness etc ... abuse people with disabilities

Welcome to questions asked and competitive rates to follow

No ! You pay and nobody takes care of anything! And when we make a request for a possible assumption of responsibility it is refused and no mail to notify it!
An insurance ? Not simply a scam!

A star because you have to put at least one !!

I signed a contract a few days ago for my dog. "His vaccines will be reimbursed whether they are preventive or compulsory" good very good. I receive my contract and the surprise "WITHIN THE LIMIT OF 50 EUROS PER YEAR".
So I phone for explanations and the answer leaves me unmoved "Sir, your broker did not tell you that there were no limits" it is not false, but it is not false either to say that she informed me of what suited her. Letter of withdrawal sent immediately! RUN AWAY.

The worst insurance I had
After 40 days, damages are not taken into account
Every time I call, I hear the same thing
I will immediately move your files for immediate consideration
and that's all
After the conversation, they pushed you into the c **
I do not recommend

ESPECIALLY DO NOT DO BUSINESS WITH THESE ESCOCS
I will explain the sentence above a little more. Wanting to inquire about the prices of ECA Assurances for my puppy who is sick I asked for a quote by email that I received. I was satisfied with what I was offered so I TRY to make a contract with them, so I put my bank details. Here is the message received: "The withdrawal did not succeed." So I didn't sign anything. Then I inquired about another insurance (Jim and Joe which is top!)
Some time later I receive a call from one of their employee who does not understand what you told him. He clearly told me that the other insurance is very good and that they are the best and that it is absolutely essential to sign a contract with them. I sent him to work and I moved on. That was 2 days ago!
Today I receive a message from my bank telling me that I have a direct debit from them !!
They clearly ripped me off. I called them to tell them about my inconvenience and she told me that the contract had been completed ect ...
But MDRR of the big SCAMS AND RIPPERS.
I therefore OPPOSE them and I try to wear full for breach of trust, I see that I am not the only one to have had problems with them ...
Do not do like me, ASK BEFORE you sign anything. Knowing that I did not sign anything LOL.

High level liars ... They charge you for contracts that do not cover you! Never trust them.

Total scam! following a price comparison they sent me an insurance contract saying that I had signed with them and that I have to pay!

Harassment every two weeks for commercial offers, despite having asked each time to stop these commercial initiatives. Worse, I have never received my third-party payment card despite having indicated it to each contact, the icing on the cake during my cancellation request, I was sent a third-party payment card for January to June 2021 my final opinion to be avoided ....

I subscribed and then terminate one week after being within my withdrawal period.
They sent me an email as well as a letter to tell me that they would reimburse me for the costs that I had related to this insurance because it had not had time to take effect. Today I realize that a direct debit will go to my account. To reach them is very complicated.
I have terminated because of serious advice faults. The guarantees exposed on the phone were not the same as on my contracts plus the fact of not informing me correctly of my rights, and other things besides. You should know that this is only a post office box in France nothing more.
And given the comments, no desire to stay at home and trust them.

Cancel but take a word from the crooks they pretend not to receive the recommended. I do not recommend this insurance! I put 1 because I can not put 0 he puts me in formal notice while I retracted the next day they intimidate the members do not especially go to them !!!!

I am not happy with eca insurance, especially the mutuals, they owe me dental reimbursements for more than a year and still do not reimburse

A BIG SCAM IMPOSSIBLE TO TERMINATE THE CONTRACT, THAT I AM NOT MADE!

If I could not put any star! To flee! Thief, liar, escro, the terms to justify their imcompetence can be many.

I never manage to get them and the people we can have don't speak French well so we understand nothing

An insurance company that has no ethics, it shamelessly practices telephone canvassing with elderly and vulnerable people and then put everything in motion to refuse or complicate as much as possible the termination of their contracts at prohibitive rates. Like for example, endlessly claiming the copy of the termination mandate that the client signed to his new insurer.
To flee urgently!

It's scammers they sold me anything
I am disappointed with the reception staff I wanted to speak to the manager and they hung me three times in the face and not to mention the way they are you addressing me it is shameful I am shocked their behaviour !

Ghost company based in MOROCCO !!!
Canned contract canned insurance fictitious employee
CAUTION COMPLAINING COMPLAINT

I have been a customer since February 2020 ???? Never received a contract or insurance certificate, I haven't stopped calling for months: I had to travel 1300 km in June to come back from Spain without ANYTHING. On the other hand, my monthly payment is taken every month, I kept calling: the house says yes and that's ALL: NOTHING !!! All summer nothing worked out in November I ran into a young man who listened to part of my complaint: my 76-year-old brother "has received an ECA contract? "But with the November confinement, I still haven't returned to Bordeaux: but still not to date any insurance certificate !!! I am completely illegal with the law needless to say at 71 the effect it has on my balance. No contact person: leave us a message, we will call you back: they did not even have the idea to send me the 2021 certificate. I have to present an insurance certificate to the gendarmerie who checked me in order to be able to drive and return to Bordeaux: no answer on the phone: an unspeakable mess. It is mid January 2021 and I will have to pay for new insurance to obtain an insurance certificate !!! I don't know who is the boss of this unmanned ship: but I only encounter silence, incompetence, and I get NOTHING. So I am informing ECA with this notice, perhaps I would understand: your direct debits will be rejected at the end of January 2021 for my contract at the beginning of 2020. A large Boxon, nothing but a large Boxon!

They sell us dreams, I'm disgusted ... Mutual to flee, liars ... Lamentable. .

Too bad to be able to put ZERO star! ECA Insurance manages its files very badly, asks you several times for proof, and then, it takes several weeks to refund you. To those who read this notice BEFORE registering, especially, do not sign, you will regret it.
Edit: And what's more, you call me madam?
July 8 edition: The poor, they regret the termination of the contract of my daughter and mine; but I am happy.

Disappointed eca insurance he is not serious about the reimbursement for the operation of my labrador following a disgraceful disc herniation eca