Animal health insurance, cata, when you take out a lot of things including waiting periods and after performing the care response waiting period refusal of reimbursement ???? more on the phone when you raise your voice have hangs up on you ??? untrained advisers who don't care about your problems, to me it's a scam.
Bad Insurance, following a collision in a parking lot (my parked vehicle), it was impossible for me to have the vehicle repaired. 2 months of waiting and it's not over.
- 5 STARS !!!! ESCROS !!! GO TO HEALTH VET !! The ideal for me
Do not insure yourself at home: I took a housing contract and after having had a disaster eca very quickly classified the disaster of the coup I always find myself damaged with big damage for almost 1 year without any help from this insurance the interlocutors on the phone Answer me classified file and hangs up on me here is the Eca insurance.
Mr GALLA
To avoid animal insurance. Death benefit subscribed. Impossible to obtain the payment all the pretexts are invoked for not paying it. Each telephone contact gives me a different version. We also had health insurance which we canceled quickly; the worst insurance. Akin to scam.
I couldn't zero damage
Hello,
I notice with amazement that I am not the only one to be made have in beauty !!!
At the beginning of March, I wanted to subscribe to the SELF ASSURANCE internet contract, offered by ECA.
Each time I returned my personal AND bank details, it told me that the procedure had not worked. After 3 failures, I gave up. I was not contacted in the days that followed.
I had also made a request to SANTEVET. They called me back right away, sent me an electronic contract to sign, with a direct debit request, all in due form. I subscribed with them.
I was then called twice by "teleoperators" at Self Assurance, who told me about a request for a quote I had made.
(Almost forced to become rude because these ladies were too pushy)
I then receive, on 23.03, an email, which tells me a contract number as well as identifiers. I receive this from ECA assurance and not Self assurance. IN SHORT
I connect and see indeed that I have a contract in my name. I send an email directly to request cancellation of this contract! A response email telling me that I will have an answer within 72 hours. Is.
On 27.03 I receive an email telling me that my request is being taken care of. thank you.
Since then, total silence. But best of all. I peel my accounts, and realize that on 12.03 last, I was debited not less than 3 x 20.90 by SEPA direct debit on behalf of ECA.
Yesterday rebelote with 2 x 20.90 . It is unacceptable !!!!!!!
I'm in a rage. I sent an email as salty as this comment, and I hope to have a response very quickly from them !!
Run away from this insurance, you swindlers. Unable to terminate the contract. Service far from honest
A counselor assured me that I had terminated my contract following my request and it has been 3 months since I have been charged.
THE WORST SCAMS on the market !!! Impossible to be able to cancel my contract for more than a year each time there is a problem as if by chance !!
TO FLEE......
Hello to you drive, if like me you read reviews before you commit, then I can tell you stay away !!!! I have been insured with this company for 1 year and 1 month, for my French bulldog, and I pay 22 per month for his health. I sent the termination of this contract yesterday. They do not reimburse you for anything going to another I just bought another frank insurance there is no deductible I received a payment of 35 on a visit to 70. but at ECA nothing.
believe me to run away.
Cancellation insurance since December
, he continues to charge me and this for 3 months and does not want to reimburse, in addition when I was insured with them they made promises while I was at least insured for rates higher than the largest insurance. To flee !!!
worst customer service that I could see. 2 weeks to respond to a disaster. The guy I got online aggressive, laughs at me openly and on top of that after just a minute of talking and without asking if I have any questions telling me "good bye" then hang up. UNBELIEVABLE.
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I add my experience today. I send documents to make me pay for a consultation and I receive an email a week after asking for a very complicated list of documents to get me that have nothing to do with my application for reimbursement. I call again the customer service and I come across a nice person at the start but who changes behavior quickly once it realizes that it has no good reason for this request for additional document. my termination letter today, too bad I would pay until the anniversary date of my contract and I would inquire before taking out insurance last time with this insurance.
Nothing to say for my pet I am refund on what was announced to me so comply
Too bad not being able to put 0 you deserve to close the company, it's a big scam, customer service absolutely deplorable, advised complement absent. Nobody draws anybody really absolutely foutage of mouth !!!!
I have been a customer with them for two years. The first year, I have nothing to reproach, I did not have any health problems so no solicitations. The second year, much more complicated. Health problems regularly. More
Very bad experience with mutual health insurance. The rates increase exponentially each year and the reimbursements not made for me amount to more than 200 .
For herbal medicine, statements are difficult to understand, we do not understand what has been reimbursed or not.A tip, make copies of everything you send them. I wasted an incredible amount of time doing the accounts, sending back the receipts several times for reimbursements to the dropper account. In customer service, the answers diverge or we don't answer you.
Even the termination was the obstacle course, then it was a relief to end up turning to a serious mutual.
Staff are incompetent and liar
We should be able to record our conversation and restart them when we call them back for the same thing
strongly that I can stop this insurance
No refund. Crooks we can't wait to leave at the end of the year
They are thieves and liars !!!!
Do not trust this body !!!
STOP HARASSING ME
I am not a customer with you, you do not have to call me continuously, I will end up making a complaint
crooks, !!!!!!!!!!!! you send them the documents and you always need other documents, and still more documents and still no refunds, never seen that
Ashamed !!!!!!
At the time of my subscription, I was dangled with guaranteed guarantees that I was even certified by email and today I am told the opposite! Liars !!!!! Retraction made for the 3 contracts! A lost client !!!!
A SHAME, at the subscription we are informed that the mutual fund takes care of the vaccines.
But it obviously hides the annual amount: 25 is therefore very little and so much that we discover, once signed
The worst insurance of my life! 3 months of waiting and still not refunded, they claim that a proof is missing, I give them the date of the sending by email and she answers me "I will not check all the emails on this date you understand I don't time "... we think we're dreaming, so after doing the research myself I found the email and gave it the date and time of the email. And yes I had sent the supporting documents, she told me "in this case I am launching the reimbursement procedure", a few days later I was told by email that I was not taken care of because the supporting documents that I were missing are missing. I had found a few days earlier ... I am on the 15th same call in 3 months for the same supposedly missing papers. A shame, run away treeeees far
Following an animal health membership, I was added an animal that does not belong to me, I reported it to the broker part mail part phone who had to delete it who did not do it and who gives no more news. I contacted the insurance, the customer service refuses to delete also, This sound of the crooks who add contracts of animals which do not belong to you, to flee absolutely.
I have two dog insurance with ECA. They are very strong for memberships and bad afterwards. They have no say and are to be avoided. For example, the reimbursement of 25 euros promised by advisers Sotto then Julia (within 48 hours) on the phone does not come to my account. I imagine for large sums. And they were warned of my negative opinion. I pity the advisers because the orders certainly come from above. To avoid too many negative reviews on the net, they have created their own complaint site. And impossible to leave during the year, the Hamon law does not apply to these contracts ... !!!! to be reviewed by our elected officials. So strongly advise against and pay attention to the network of touts and canvassers for memberships.
I have withdrawn within my legal deadline via email and via your platform and yet you are threatening me with legal action for non-payment. Don't move, I have legal protection that's what it is we are not going to stop there!
I am a health professional. they do not pay any third party and are very bad. insurance to flee .... they are escros
WARNING ! Avoid at all costs! I did well, I paid for my pet every month and when it was necessary to reimburse me for the costs of veterinarians plus people! When I try to call them 15 minutes of waiting with advisers who laugh with each other while being on the line with his client !! So I asked for a contract termination and do not understand so harass me calls !!!
Unable to collect refunds.
Impossible to recover a certificate of civil liability. And one year after sending a request for termination by registered mail, he returns a contribution to be paid.
Help. Insurance to fuirrrrr
A star obliged there is not zero flee this insurance of big thieves I sent a termination for the insurance of my dog for the anniversary of the contract I received the acknowledgment of receipt there I receive a notice of schedule I phoned the operator tells me the request has not been taken into account or processed so I have opposed any direct debit from them
TO FLEE !!! A real scam !!! Do not want to refund my oestheopathy sessions that are included in my contract. They make up excuses for not paying you back. To cash they know how to do but to pay it directly to the absent subscribers. It's really shameful of them !!!!
Oh yes and I call at 5:27 pm and I find an answering machine asking to call the opening hours off on the voicemail message the standard only closes at 18h, how do you say that as soon as you have a pb nobody answers, they identify you with your phone number attention !!!
To flee for home insurance, each year the contribution increases by a few euros ... By dint of the little guarantee offered, it is expensive! Some time ago, I was forced into a legal assistance contract to subscribe remotely (apparently electronically signed) !!! Just good at canvassing !!!! Nice scam I will hasten to change insurance.
No worries about reimbursement of claims, however it is difficult to have an answer by phone or by email for the closing of the contract, which was nevertheless terminated in a short time. This is why I am improving the rating to 4 *.
Very disappointed, I come for the umpteenth time to have a counselor who lied to me. We have 2 insurance claims in progress since May. Each time, they tell us that we are missing a document to provide. This time, the latter admits having put us in PJ this form to fill. And when I check the mail there is no PC.
I really regret being at home.
To be avoided absolutely ...!
Make commitments by phone during the subscription that they do not keep afterwards!
30 per month for my cat and no refunds despite the fact that it is still written in their super "support" table ...
Do not sign with this gang of crooks !!
Attention to the owners, This insurance does not cover the damages left by the animals of your tenants. NEXT
ABUSE OF WEAKNESS ESCAPE !!
My mother being single and widowed recently, was approached by phone for a so called insurance contract. She gave them her bank details, not signatures. Once she hung up she sensed the scam, the sum was debited the next day. Suddenly letter of withdrawal the next day with acknowledgment of receipt. Opposition to the bank and today he threatens her by telephone with litigation at the Banque de France. This is total abuse, they put the person to sleep before they have the bank details and once the "contract is done" they are aggressive, threatening and harassing over the phone until the person picks up the phone without ever giving a call. message..
DO NOT SUBSCRIBE TO A CONTRACT!
can not be contacted by email (remained unanswered) the phone goes through a long and ineffective paid platform (obviously) DO NOT RENEW AND TO FILL THIS SCAM IT CUT ME FOLLOWING A MSG BY PHONE BRIEF IT MAKES 3 DAYS THAT I AM A MEMBER AND AT THE FIRST CONCERN (connection pbs on their personal space) I am afraid I will not follow up.
Hello,
I didn t sign a contract with them it wasn t finalized as a result of that I sent a registered letter. he harasses me because my bank rejected them for fraud. You have to contact an association to make a complaint so that it stops. I'd be happy to make a Facebook group with all the scammed people to talk about: my facebook Serve alicia. Email: serve.alicia@gmail.com
Not serious at all I'm called and for any message I sing isabelle blue eyes is shameful that lack of seriousness
Very disappointed with this mutual !!!
When canvassing I was advised a level of service that should meet my expectations and in fact nothing is supported.
I do not recommend this mutual !!!
Above all, do not subscribe with them, they have thieves! When I wanted to cancel in time they are refused! So I didn t pay my last 2 months because they owed me bills that they didn t pay! And of all that they rehired me for 1 year despite the termination s in my agreement and now they send me the ushers! Only thieves !!!!
ECA does not respect their commitment and steals people. False advertising. To flee.
we took out an insurance for our dog max the adviser on the telephone my assured that the visit of adoption was going to be taken care of and once the sheet of care sent we were told the opposite so 50th not refunded! the customer service takes too long to answer 12 minutes to the phone and 1 week by mail is inadmissible
I retracted and asked for a refund of three months in advance (Madame Bouchiar)
Hi, I really wanted to stop my contract I sent 5 mails in the year
And every time The right date but with my five mail I think I arrived at the right date and well still no contract termination so I think that they are crooks knowing that I have more 'I am RSA I earn 530 per month I do not know what to do so today I have with my two mutual plus the additional 30,00 four in the name of Duprey Veronique I have nothing to hide I think these are really crooks like I say scammer it's really a scammer
I confirm your opinions: I ask for an amicable report of virgin water damage online, I am sent an email without an attachment, I have signaled it and nothing for 3 days. I just called impossible to reach them and when I have a person she answers me that it is not the good service.
We will have to change insurance.
Totally no extreme lack of professionalism. Avoid this agency and never subscribe to them even if the sprix may seem attractive. Unable to terminate a contract 3 months later after requests every month and after having provided all the requested documents. I've never seen such lousy insurance.
No customer service, I call to request a coverage of my claim in priority for personal reasons. No empathy. I wait like everyone else ...
On the other hand when it was to subscribe I was not caring.
Go elsewhere than at home !!!!!
Very positive experience for me with ECA Insurance.
I have a contract for my rabbit, I am quickly refunded the majority of fees, the website is functional.
Since the beginning of the year I have been reimbursed 100 euros on sterilization, 25 euros for vaccines, and recently 114 euros on a bill of 197 euros. For an insurance that I pay 7 euros per month, I can only make positive feedback!
medical expenses for my dog never reimbursed! but good considering the hundreds of negative reviews with a rating of 1.2 on average, it's just one more!
fortunately since then I have canceled.
I took out insurance for my cat I paid for more than three or four months when I wanted to cancel my insurance contract he refused to cancel the insurance he told me you had a commitment of 1 year or 2 years and never when I had him on the phone that there was an engagement so seen that I have impulses to make compulsive purchases my mother call the insurance and they told her that you need proof that your daughter has compulsive shopping so I asked my therapist to give me this certificate and I blocked the withdrawals and they sent a letter of formal notice because I owe them 274 while my mother did the necessary to terminate the contract and they dared to find the address where I lived before it was with my companion and how I do not know he these are taken from his account when he did not have the RIB how is it possible I know not but I am going to file a complaint with the gendarmerie because this insurance company are crooks, be careful ion to flee ....
My Boston terrier dog has been insured by eca for 4 years and everything is done in a very professional way, I download the invoices with identification sheet and I am reimbursed without discussion
Same for my parents, breach of trust, direct debits without signing a contract, a pending complaint against "THIS INSURANCE"
I took out insurance for my pet and he had an accident. The person on the phone seemed to tell me that I will not be reimbursed. When I read other people's comments I was very scared. I sent all the requested papers and was reimbursed in 3 days. There remains a part at my expense but I am pleasantly surprised.
The worst insurance I have ever encountered. Veterinary costs for our dog that were never reimbursed, worse after his death, we discovered that other contracts had been "signed" without our consent and therefore costs to pay even higher despite our many requests. Impossible to cancel all contarts, including those signed by us, because "we have to wait for the anniversary", even for illegal contracts which is absolutely revolting. As soon as one tries to join a service, they refer you to another, do not take responsibility and demand that you pay the additional costs. Over 10,000 of veterinary costs in one year AT OUR COSTS without counting their mafia scheming. To avoid !!!!
Following the death of my dog, we sent the invoice from the veterinarian as well as the certificate of coverage of cremation services in order to terminate the health insurance of our companion.
It was necessary to block the monthly withdrawals so that ECA finally deigns to answer us by asking for new documents attesting to the death of my dog.
Besides the lack of responsiveness except when we touch the sinews of war, the lack of delicacy in these sad moments is really not to be credited to this company which ultimately considers us only as cash cows.
To take out a subscription, there are people who call, however when it comes to getting a refund or canceling, no one answers! Deplorable do not recommend at all
If I could put you any star I would have done I was disappointed you were not honest with me and today I find myself stuck waiting for documents so that I can cancel my insurance because of a move frankly especially do not try to do anything for your customers continue like this
Maybe for my new home I would have chosen you as insurance but there ... you did not do anything for ...
Explosive canvassing they sold me insurance last year while I had already subscribed to another, they assured me that I could retract with other insurance while it was 3 weeks that I had subscribed ... To date I wanted not to renew the experience by stopping my insurance at home I had a lady on the phone who ended up hanging in my face ... They are thieves who abuse their customers
Thugs, these people are thugs who take advantage of the weakness of some elderly women to extort contracts from them, without the slightest scruples. a star they are not even worth!
A TRUE THIEF! I MAKE A REQUEST FOR WITHDRAWAL FOR THE INSURANCE OF MY DOG FOUND BETTER (FIDANIMO) WITHIN THE DEADLINE, I HAVE EVEN SAME IN THEIR MAUSAISE FAITH THEY TOLD ME THAT THEY HAVE NOT RECEIVED THE LETTER OF More
Scam impossible to withdraw the subscription yet from scammers linked to the Mafia for on
A Zombie company which uses itself in the pockets without any authorization. I strongly advise against this insurance. You get in easily and you never go out. refusal of termination, lack of professionalism, a bogus website, lack of security, the only website that sends the password without hash without securing process and ECA. I imagine the mess in the event of a claim or reimbursement, TO AVOID
A scam! After having terminated my mutual health contract, after three months they leave me a contract that I would not have suspected of existing but which in addition I have to pay .... Formal notice for something I did not want and use ... Anything ....
I visited their site is they are really very professional! I strongly advise their expert opinion in insurance !!
I am forced to seize the insurance mediator and to make a legal recourse. The feeling of being ripped off by my insurer is more painful than the burglary itself.
After a burglary at my home (theft of PC, PS4, Tablet, Jewelry, etc.), ECA sends me its service provider to secure my home following a request from the police who found that the lock is broken. The ECA agents confirmed to me twice that this service would be covered before I accepted and paid his partner. When I ask for the refund, customer service refuses and complaints service does not even respond.
P.S .: my landlord could repair the lock with a price 50% cheaper than the price imposed by ECA,
a bunch of crooks !!! to flee ! I should never have been fooled by their sales people with clubbing methods and lying! 1 star is still too much compared to reality! service nothing, we spend hours waiting on the phone so that in the end we hang up on you, as if by chance all the problems you meet with your animals are never taken care of, do everything to not be able to leave them until put you in litigation! never seen such a bad time and incompetence of the people who answer you
The counselor forced me a little to get involved in animal insurance while I still wanted to think. He told me that in any case I had 14 days of reflection that I would not take anything off before saying that I wanted to continue. Result, I was taken from the month of November, so I canceled because I saw that I engage with scammers. They told me that I will be reimbursed very quickly, it's been a month that I'm waiting and the worst is that he told me he had to start the December levy and it was up to me to contact my bank to block the levy ... They are damn escros. Do not go there surely.
The joke I call 3 times since this morning I am told that the wait time of 9 min and then we hang up on the nose !!!!
It is unacceptable !!!!!
To flee to all taken catastrophic commercial service.
They owe me a refund of 17 euro that I never received.
A procedure is underway for my reimbursement.
Don't be fooled
Hello
I have been a client for 3 years. The first year, it took 2 months to be reimbursed. Then 4 months, then 10 months, and now no reimbursement: The phony excuse: your request is not applicable, or else: your consultations are subsequent to your request for termination (termination which I could not obtain: I therefore have a new contract this year) .... All the pretexts are good for taking the contributions and not repaying ANYTHING! I am exhausting myself writing by enclosing the documents; I send emails with attachments and this year all my reimbursement requests are evaded: it's been "months, and I don't know until when ........ DOESN'T DESERVE ANY STAR.
Real pure thieves and scammer .... He validated a contract by phone while I called for a simple quote.
Despite no signature, no counterpart or nothing just with my address they sent me formal notices for non-payment of dues ???
I have no contract with you!
They are thieves !!!! Do not subscribe with them !!!! I demand to be REIMBURSED for the withdrawals that YOU made when I had canceled my contract by invoking my right of withdrawal of 15 days concerning the health insurance of my dog. It's been 2 months that it lasts and it starts to do well !!! I warned my bank to oppose the creditor, no, but it's serious !! They tell you "don't worry, your request is taken into account and any direct debits will be refunded to you at the end of the month ...." MITO BAND !!!!! WANTS !!!! I WANT MY MONEY !!!! AND NOW !!!!!!!
And besides having to give them a star ... pffff They deserve NONE
Well, well I think I was fooled as much as the others, I had a doubt but no longer doubt A problem for three days. I called they just sent me the contract without telling me what to do in response to my request it's a big joke and besides, they hang up on me I wonder who manages this. And they will answer me the same as the others send an email that will be unanswered I will quickly change my insurance I think. I really should have followed my instincts. In short.
It is by far the WORST insurance of all time. Only bledards on the phone who after 20 minutes say "I don't know". It is a disaster, it is shameful limit that a sign like ECA still exists!
A very serious insurance that has always taken care of the care and medicine of our animals very quickly.
Refunds are blah, contribution increases each year, with the competition not
Hello, it's been a year since I had a claim that I'm not at fault they didn't reimburse me it's insurance to avoid it's scammers
I do not understand all these negative comments about their professionalism and their reactivity. I had the opportunity to exchange with them several times this week, they always answered me in less than 5 minutes and solve the problem that I had in 20 min maximum. So I find that their professional quality is good. On the other hand, I really find the insistence of telemarketers a shame, they annoy more than anything else, the result is that I went through the internet and not through them.
Very satisfied with mutuals for my dogs. Quick refund.
They are thieves they take me every month in a house that I live more
No follow-up, 30 years to get an answer and a refund. Poor
We have 0 to charge I got a dental prosthesis letter 1200th has been fully reimbursed but we pay for 206 euro monthly for 2 adults n * 60 years
They canceled us for a rejected levy and now they claim us (by bailiff) 180
Avoid ... not serious. Very pro at collecting premiums ... much less when it comes to assuming their responsibilities ....
To flee...
eca-assurances.com
