David McDavid Honda Reviews

Remodelled office of Honda McDavid in Frisco is fantastic. Recently I took my 2019 Car for 1st service...very professional and courteous service. Staff and Technicians are committed to provide par excellence Customer service. I must mention that their service in 2018 was not all that great and left lot of things in scope for improvement. Pleasantly this year in 2020 my experience is great...whatever you guys did keep it up and more importantly, maintain the service levels intact. In current market conditions it does matter.

I recently purchased my new car in McDavid Honda with good deal and honesty, attending by sales person Alex helping me to get the right car fit my budget i wants say thank you and very high recommendation for everybody who decide to buy or trade for a new car.
sincerely, Antonio Bobad.

David Rivera was our sales representative along with our financial representative Melvin Jimenez. Both gentleman were outstanding and are exceptional at their careers. Upon coming to Honda I was greeted by others sales representatives making me feel confident and welcome at a dealership. David and Melvin offer me a cup of coffee and water with such great kindness. I was a Mcdavid for 6 hours and through that time David and Melvin sure did took care of me, my father and brother. David specially was really patient with me after making many phone calls and was respectful at the inquiries that I ask. Melvin was really helpful and kind taking care of all my family and sure did gave us an outstanding and understandable deal. David and Melvin are what McDavid Frisco represents to me.

Amid was really good, has excellent knowledge on the vehicle. Very attentive , hears customer and provides right info.

David McDavid Honda of Frisco made my first car buying experience perfect! With everything from finances to finding the right Accord, I really felt like everything was catered to my personal wants and needs. Would totally recommend anyone who's looking for a new Honda to come here!

Salesman was really nice and knowledgeable. But manager was super rude. If you don t want to negotiate than please have one fixed price. Also salesman and manager both had conflicting proposals in terms of what can be done. I wouldn t buy my Honda from here.

The salesman (Ryan) was very patient and helpful. So was the finance man (forgot his name). However Ryan s supervisor was not patient. My wife had many questions and he kept interrupting her and not letting her finish. Would have been 4-5 stars without his participation.

Outstanding customer service! The staff is very knowledgeable about the products and services and that helped us make am informed decision on our vehicle purchase. They even were very generous with our trade in price. Thus making the car buying experience easier. All for Maged if you're in the market for certified used Hondas.

Great service and customer care at David McDavid Honda Frisco

Best car experience form start to finish. Salesman Shoaib, finance person Gina and John P. ALL wonderful. Never high pressure and made sure everything went smoothly. I've never recommended a car dealer before now. I highly recommend David McDavid Frisco!

This was my first experience with Honda of Frisco and I was not disappointed. I was searching for a used, low-mileage, Toyota Highlander. I made inquiry for one with this auto seller and got a response from Maggie Bartram. Maggie acted with class as she made an appointment for me to come over and see/test drive the vehicle. Prior to this experience, I had other test driving appointments at other places, but Maggie was a class above the rest. Long story short, my wife and I purchased the Highlander Maggie showed us. We are happy with our purchase and look forward to doing business with Honda of Frisco again.

We just bought our fourth Honda--they are ALL in active, heavy use by our family. We love the quality of Honda. This purchase represented all the best aspects of Honda and, specifically, David McDavid in Frisco--clear communication, quality of the product and customer care. Thank you to Adam, David, and Li for your excellent work explaining all of our options! We love this Accord and all of our Hondas!!

I needed a inspection on my vehicle because I just purchased it . they helped me out and it felt genuine.. this place didnt have that scary dealership feel.. cool people

Scott Rideout and Pooya were professional and wanted to sell a vehicle. Scott went with us on a test ride and pointed out all the various qualities on the car as well as answered all questions that we asked. The Costco rep. (Mallory) was relatively rude and would not show us the Costco pricing as required and said she would not go below the Costco pricing for us. She acted as if she cared less if we bought the car or not. She had a smirk on her face the entire length of our meeting with her and Scott. In my opinion she has limited or no people skills and does not present a good image of the dealership. We left the dealership after our meeting with her. Pooya called my wife the following day and inquired about our meeting and asked if we could come back in and meet with him he felt we could make a deal without the Costco rep. intervening. We went in, met with Scott and Pooya and purchased a vehicle. Additionally Seth in financial was pleasant to work with and very professional and worked with us on the financing.
Other than Malllory the buying experience went relatively well.
Honestly my least favorite thing to do is to purchase a vehicle from a dealership but overall it was not that bad this time.

I love this Honda and wouldn't recommend any other one in Dallas my experience here has always been a great one as well as when I get maintenance on my car.

My spouse takes her Honda Accord to David McDavid Honda of Frisco for all her services. She has never had an issue until this last time. She brought her car in for new brake pads and rotors. The job was done in two days and service was promptly communicated. Great service I believed ;however, after leaving the dealership (next day) I get a flat tire. No big deal, flats happen except what happened next when I proceeded to change the tire.

There I noticed all the lug nuts were tough to loosen. Each of the wheel lugs was over-torqued so hard that it made a pop sound just to get them to start loosening. Then it happened on the third lug. The stud snapped with a the lug seized. On the fourth wheel lug I noticed the threads peeling/stripping from the lug and stud. Same with the 5th wheel lug. So many metal shavings. Drove it a quarter-mile down the road to a local shop and the my mechanic confirmed the rest of the wheels weren't torqued to spec.

You would think when you bring a car to a manufacturer affiliated service center they wouldn't over-torque the wheels. You pay a premium to get it serviced at the dealership and shouldn't come away with more damage ($$$$) due to carelessness or rushed service.

We got our car here and have performed every service needs there as well for years. Never disappointed. Honda service team is the best! even after the long time advisor that used to assist us left, every one after him is been equally good or better. Honest, transparent, highly profesional service every time. If you need a car get one from them and if you already have a Honda don't look further go there for service!

Was in for an oil change. The car was ready when promised. Fast drop off and check-out. Will come back.

Great place got my new Honda civic with ferris as the sales man and I loved my experience great price

I brought my Acura in for an oil change and state inspection that I reserved through the dealership web site. I arrived at the reservation time of 11:40am. The service advisor said it would take about and hour and a half. They finished up at 2:30pm. 3 hours. I made note of it to the service advisor and he basically shrugged. I can go to any number of Kwik Kars or other mechanics and be out in an hour. Terrible customer service.

I had a very helpful experience when we purchased our new CR-V. The service department has been very thorough and helpful as well. All in all I would recommend them to a friend looking for a new car.

Great experience in the service department. I made an appointment for 7:30 on a Saturday, and I was able to get my oil changed in less than an hour. The staff is very friendly and helpful.

Excellent service by team ....specially Kim(finance manager) did a fantastic job as well as the way he welcomed me is unforgettable. William(sales person) gave a warm welcome and walked me through the right process. Appreciate Honda McDavid Frisco. Looking forward to continue this journey with Honda.

Dylan hiller was a great help he always is helpful and knowledgeable he makes it not a chore thank you

As I checked. In , Timothy Langston was going to let me know about how long it would be, he forgot I was waiting and I sat there for 3 hrs waiting for my car. When I could have taken a shuttle home . he said he had gotten busy . the main part was on order when I received a call saying it had come in , I called Timothy to ask when I could bring my car back in, he never returned my call. I called in again and spoke to him. He said any time.

Scott Mazur-Sales Consultant took good care of us! Great experience! I would recommend him to a friend.

Timmy Tran is the best. Everytime my car have a problem. I alway bring my car to him. He helped me check and fix it. You did a great job Timmy.
Thank you!!!

I had Fahad Arif help with get a use car and he really help me out and getting me in my car as quick as possible! I would recommend to everyone for his help.

their used car dept will tell you anything to make the sale. yes that s right, they will even LIE. stuck in a car that s breaking down with no way of getting out of it and into something else.

Ask for used car sales rep Jessie Thompson! Jessie goes the extra mile to exceed your expectations!

If you want outstanding customer service, then Honda of Frisco is your place for continued Honda service! I have been traveling to Honda of Frisco, from McKinney, for over a decade because of their stellar staff! Mike Myers is the man! They have always been fair and honest with the service thatbis necessary and the quality of their machanic's workmanship has never failed me. I would highly recommend this Honda location to anyone.

Everyone at the dealership were nice and attentive. Facility was clean and comfortable

I can not speak more highly of Dylan Flatt, Service Advisor, for his professionalism and can-do attitude. On the week of October 21st, I noticed a situation where my driver side door has become mis-aligned and would catch on the front driver side panel. My concern was that eventually, the door would catch the panel and would cause it to eventually pop off. I brought it to this dealership for it to be reviewed. Dylan serviced me, and was not able to identify what caused the situation. However, instead of claiming no knowledge, and suggest that I look elsewhere for a resolution, he took it upon himself to rectify the situation. Not only did take the time to re-align the door, even though I arrived unannounced and without an appointment, he also applied touch-up paint to the affected area. At the end, not only did Dylan solve the problem, the paint he applied made it appear that there was never an issue to begin with. Many hats off to Dylan for his exceptional customer service, and for management of this dealership allowing the flexibility for a busy employee to fix a problem that sprung up unannounced.

went to buy Honda Civic and i had GREAT experience!
Ali Raouf the sales consultant was great! gave me all the information without ANY hidden stuff like i got in almost every other agency.
didn't spend hours and hours there like in every other agency.
looking forward to come again for my 2nd car purchase!!

Yogev Gabay :)

The car-buying experience was simple, quick, and very comfortable. My salesman, Lou Brockman, was knowledgeable, courteous, and gave me all the time I needed to get comfortable with the car and the process of buying. In the back office, Ski and Matt helped set me up with great financing and made the process very enjoyable. I'm very thankful for the whole experience and recommend them for your car buying needs.

I was at David McDavid Honda of Frisco used car sales for approximately 2 & 1/2 hours on Tues, Nov. 10, 2020, during which time I had to REPEATEDLY ask for: #1, the price listed on their internet ad (sales, M.Masud) and #2, a final price without any warrantee (finance, Howard). As a customer who has purchased numerous vehicles, I, unfortunately, understand that this is "business as usual"; however, it made my purchasing experience a VERY negative one. I left feeling as if I had been bullied and harassed for having an opinion that differed from Howard's and whoever Masud had to "ask". What should have been an easy, uncomplicated purchase was dragged out until all I wanted was to go home with or without a vehicle. I'm very satisfied with my vehicle. I just truly wish the industry as a whole would change their tactics of "wear the potential buyer down". As a female buyer with an informed, firm idea of what I needed, the experience was VERY intimidating, and that isn't how the second most expensive purchase of a person's lifetime should ever feel.

Service Dept is great fast friendly honest and professional see Tim Tran for any of your SERVICES need

If you want amazing service and a great deal this is the place for you! Fahad and Melvin were the greatest!! Thank you guys for being so attentive, really listening to my needs and then going above and beyond!

John Pomroy was awesome!!! Anas Al gharib was superb as well!

This a stellar service department! Scott King took care of my sudden car problems with care and efficiency, always looking out for my best interests. I will always bring my Honda to David McDavid Frisco service department and ask for Scott.

My wife and I bought two new cars from here with Nick Searcy as our sales guy. We highly recommend this dealership and nick Searcy.

I bought my Honda here in Dec 2013. The experience went well. Since then I went back to trade in my Honda and it has been a complete nightmare. I wasnt sure If I wanted to buy new or used this time. I called the used car department to get a quote. The salesman Eddie was very rude and told me "he wasnt going to talk to any WOMAN on the phone about numbers. I personally went to the dealership to complain and they didn't care. I had told myself I would never go there again. I stopped getting my car serviced there and went anywhere else. Then again last week I wanted to trade in my Honda for a new one. They treated me terrible again. They said my credit wouldn't fly with Honda Finance. I had my car for 2 yrs with perfect payments financed with Honda. The real story is Honda wouldn't finance the numbers they were trying to get them too. They would never tell me price of the car, the price they would give me for my trade or anything. Just because I am a women doesn't mean I don't know what a number is. I went to Toyota. I have the best buying experience of my Life. I bought a 2015 with Toyota financing at much lower interest rate than Toyota. I will never in my life go back to HONDA or David McDavid.

Awesome dealership. I use their service dept. as well & I've had nothing short of perfect experiences from them also. Their service manager is awesome too. I pass 2 Honda dealerships on my way to McDavid Honda and I still use McDavid Honda.

Needed oil change on 6/13/19 at McDavid Honda of Frisco. Decided to ask about my tires and if it's possible to get credit for premature wear. My service advisor, Ana Winchester, was extremely helpful and personable. She did the leg work to work to see what Michelin might be able to do. In the end, it was very positive experience and got a nice credit. Ended up getting 4 new Michelin tires - same as what came with my 16 Ody Touring.

My experience purchasing a new Honda Accord was fantastic. I did business with Brad Dechent, he was very helpful with all the questions I had during the process. I got the exact car I wanted at the price I wanted and the whole buying process was a lot of fun. Since I was there on customer appreciation day, I even was given a free lunch while they were preparing all the paperwork. Li from financing helped me take care of all the details and was great. Overall I got exactly what I wanted and am a very happy customer. I definitely recommend David McDavid to anyone interested in purchasing a new Honda automobile.

They have the best customer care and service department.

Recently bought a car from them, experience was good as well. Jenny was good to work with.

David McDavid is always extremely professional and timely in the times I ve had to bring my Odyssey there for service. It s a well-run shop and you can tell they ve earned all the awards they ve received. Thank you for your excellent service.

I do not write reviews normally but I had to write as I had a terrible experience today.
I was at their location for a Transmission/oil change. Dropping off my car at that location was a breeze as I was promptly received by Mr Julio J Reys and promised me to take care of all in time.

But we I was there as to pickup, the whole scene was totally different. The same sales person who received me was nowhere to be found..I did later found him, but he was extremely busy.. So, waited around 20 min.... Then I approached another sales/service guy, he also directed to my same guy....
Meanwhile, I was reception if they can page him or get somebody else who can help me..... They say they will.. Another 10 min passed.... Nothing happened..

I decided to approach my sales/device guy...asking him when can I pick up my car.. at which he angrily retorted, asking me to till wait till he is done. I mentioned him that I have waiting since 20/25 minutes..at which he even started yelling.. asking me to come back later.. He was extremely rude and obnoxious..had no manners on how to talk to customers.

Looking at the commotion, another sales guy, I guess he was supervisor, took me aside. He finished my paperwork, payment and got my car out in 5 min. He also apologized for the inconvenience.
Never again will visit this place ever.

The Best buying experience I have ever ever had. It started with my Sales Consultant Michael Kennedy on a scale from 1 to 10, he was a "20", very professional, very personable and a wonderful gentlemen. Then off to my Finance Manager Melvin Jimenenz, WOW two in a row and an "20" on a scale from 1 to 10. Made me feel very comfortable. Another outstanding individual! These are the type of people I would invite over for dinner anytime. Great Experience. Anli Benli These are the kind of guys you want on your team,,,, We'll be telling everyone about our experience. Forrest Kitzrow

As always, David McDavid Honda of Frisco exceeds my expectations for honesty, timeliness, and pricing. They cannot be thanked enough.

My husband and I needed a quality used car, but honestly dreaded the idea of the used car salesman dance. Once we decided on a Honda, we keyed in on David McDavid Honda of Frisco, and our salesman Victor was truly exceptional. Not pushy at all, so very knowledgable to help with my many questions, and very friendly which made the whole car buying experience fun. Easily, the best car buying experience we've ever had. Thank you, Victor! We love our new car. :)

I am a senior citizen, and let them know that I was just educating myself on a car I had not driven before. I also explained that I didn't wish to buy a car today and couldn't spend a lot of time there. My wishes were totally respected... a first in my experience. The salesman and the manager were first rate.

staff were very helpful and friendly. Only the shuttle was disappointing.
They took so long, I had to call someone to come and get me.

I've been doing business with this dealership for several years and I'm always amazed at the high quality of services I receive every time I visit. I especially appreciate my service advisor CJ who takes the time to explain the service received and highlights any future service I may need.

Michael Baker and the new car sales team will help you find exactly what you want and give you the best deal possible at David McDavid! The finance team was extremely fast with my paperwork and also informative as they explained everything to me as we went through it all. My salesman, Scott Mazur, was incredibly helpful and very friendly throughout the process. Thank you David McDavid Honda!!

My experience with this dealership has always been a pleasant one. Everyone is friendly and courteous and their goal seems to be to keep you safe in your car.

We had a tight budget for a CRV and finance manager and Bailey our salesman did great job getting us a great CRV at payment we could afford. Great experience and Bailey was not pushy at all. Knew his cars and stock to get us what we were looking for.

Had a very enjoyable experience. Lexx Woodward walked us through the process and was very professional. Would definitely choose him to buy another car in the future.

Maged at McDavid Honda in Frisco did an incredible job for my family today. He met with my wife and daughter who is just getting her license and made them both feel so comfortable I just had to go there and buy a car. Maged s knowledge and personality was the best I have experienced in my 22 years of buying only Honda vehicles. I negotiated a great deal with Maged who handled the transaction with the most professional approach I have ever experienced. I will be buying my next car from Maged at McDavid Honda Frisco and I will be highly recommending him to my friends and family. Great Job Maged, it was a pleasure doing business with you.

My car salesman was Shoaib
His Manager was Kenneth Roque
The finance person was Ramone

They were really great. I went in due to a used Highlander they posted.

Shoaib was really nice and super knowledgeable about the Highlander which surprised me as they deal with mostly Hondas. He's a family guy that just moved to Texas recently and seems to really care about you as a person and not just a customer. Ask for him and he'll take care of you! I hate car salesman usually, but he was amazing! When I shook his hand, the first thing I said is "I don't plan on being there that long" (as I hadn't realized I going to a dealership) and he said no worries well make this as quick as possible.

He brought his manager, Kenneth, in because I was paying in full due to an insurance payout, but it was not the full amount they were asking for and I was not interested in any other vehicle. They could tell I was stuck on the highlander and didn't want to entertain the idea of any other vehicle so they didn't waste my time or theirs and worked with me on pricing. Also, since I was buying a used car, I signed for it "as is" but I was worried after driving it for a day due to seeing puddles underneath and Kenneth told me to bring it back in and they'd take care of it. They gave me a loaner car (the puddles I thought were oil, were actually from the A/C running so it was nothing) He made the mechanics check twice to make sure as well. (I drove it to Oklahoma and back the day I picked it up and it's in perfect mechanical condition)They had no responsibility and didn't have to do any of that for me but they did to ensure I was taken care of.

Ramone was the guy I signed the papers with and gave all my money to. He was great! He was really nice and tried to offer a warranty and stuff but didn't push it.

All three men were super friendly and mind you, I had a very energetic 1 year old boy with me and all 3 were great with him and very understanding. This was the biggest part of my thankfulness of them, my little guy wanted to run and get into everything and it didn't phase any of them, but instead they played with him, held him, and watched after him when he would try to run off to another area. None of them were annoyed or frustrated at all. If that's not great customer service, then I don't know what is.

The services done were an excellent. The repair was to replace the defective parts as per below details. However, my vehicle is still covered by a bumper to bumper warranty, and, I believe at the time of this repair/service the warranty is still in place. But, I was charged, $$$, for the replacement parts and labor cost.

Confirmation Code: X013VQ6H9H
Date and Time: 06/18/2016 09:00 AM
Service Advisor: Any
Vehicle: 2013 HONDA CROSSTOUR
Maint./Repair Services: CUSTOMER STATES REAR LIFT GATE WONT STAY UP SOP PARTS JMA EXT
Multi-Point Inspection

Waiting time is more than usual. Cost is also seems to be high comparatively. But the sevice is good and pleasing.

Service fixed issues I was having previously but the technician left a big tool under the seat and I did not notice it too. I was in deep trouble when that tool rolled down and struck at the brake when I was trying to stop at a signal. Luckily there was no traffic during that time and my car was in the middle of 4 way intersection and used hand brake to stop the car. On the same day I called the service department and they took it easily as if its not their mistake and asked me to come and drop that tool at service center. Really disappointed the way the service department behaved with me. At that point onwards I decided to take my both cars to Irving Honda service center instead of Frisco.

I bought my car here last October. I was pleased with the overall buying experience although there were costs for the vehicle that didn't show online. I got over it and really liked my sales guy. I scheduled online service yesterday for pickup. Got a call that it has to be 8am even tho the website allows you too book it. I said fine...do it tomorrow. There are online coupons cool...we settle it. At noon I called today to see why my car isn't picked up. When they revised my apt the guy said I would wait. Okay. Let's do it Monday. But the coupons expire tomorrow and you can't use them if they pick up your car. That's not online in the coupon nor was it said to me yesterday. Im paying $25 to have you pick it up. I said nevermind...I will find a different dealership and they were okay with that..and so stay away is my advice. They literally do not care about your service business.

I didn't purchase my vehicle here however I do take my car in to get serviced regularly. The service center here is so clean, organized and customer friendly. I appreciate those things however the main reason I keep going back is because of my service adviser Tad. He is knowledgeable, polite and professional. He always makes sure my car is taken care of and makes my experience stress free. I would recommend this service center and mostly Tad to my friends and family!

Friendly salespeople and the service department is top notch!

Brought in my car for a state inspection so I could get my car registered. I just moved to the Dallas area. After having my car for a mere 30 minutes they came up with over $1700 of repairs that I needed to have done and that several parts of my car were damaged and/or ruined and needed very immediate attention. However my car still passed inspection. I reached out to the person who has serviced my car for several years from my hometown and he looked into it only to find they were almost all false claims and the one that was real being charged almost double what it should have been. I felt extremely taken advantage of and I can only imagine how many other people have fallen into this. I will say the person who assisted me was very kind but overall was very unhappy with this experience.

Sales agent Serghei was super helpful and cordial. This purchase is a pleasant experience. We had the deal in less than 30 minutes.

Everything went smoothly and efficiently. It s what I love about the David McDavid Honda dealership!

The best place to buy a new or used car customer service is excellent I recommend it

Their quality is excellent even though they are extremely busy: So it will probably take longer but, they get the job done!

Eric Delgado took very good care of us. I will definitely be back to see him the next time I need service on my car. Everyone else was also very friendly. Thanks again!

Zia is a great salesman, very good knowledge of the vehicle he showed me around. Great to know that he was the one and easy point of contact throughout the process of buying our brand new 2019 pilot. I highly recommend you choose him for your all car purchase at David McDavid Honda of Frisco.

Salesperson was good, but the finance guy was snarky when I wouldn't purchase any warranty or other addons.

Amazing staff!! They are very friendly and professional at the same time! They also go over the details about what they did to your car during the service.

I just purchased a car with them. This is my 1st time to purchase a car in USA. The sales person - David & John are really great. They are so helpful and transparent. They explained so details although it took times for me to digest and compare all the informations. They made everything easy and simple, recommended the best option for me. Fast respond. Great service. I m glad that I went there to get my car.
Thank you , DavidMcDavid!

They picked up and dropped off my car on a weekend. Very easy process, I will use their service again!

Mike took great care of me. He explained service needs to me, got my car back to me quickly and applied applicable coupons to my bill.

I must say I am not a fan of the new yellow / red classification for service recommendations they propose. While a brake job was coded yellow, there was also an alignment recommended - coded red. I agreed the brake job was needed. But I had no indications the alignment was off. Tire wear was even and the car does not drift or pull to one side. Red should be reserved for safety concerns or risk of major damage to the car.

Excellent treatment from the service advisor David Rodriques

Worst oil change experience! I was made to pay for an oil pan repair because they broke the oil pan screw stripping. They blamed it on the previous repair shop. I waited for over 5 hours to get my car back. At one point during the conversation they refused to even tap the screw ridge and said the only thing they would offer is a oil pan change which would cost me in excess of $500.

In reference to Collin Baker s response:
It is unfortunate that Honda customer reps / service department heads describe data they enter on their own as records. The fact of the matter is that the oil pan was undamaged when the car came in. The damage occurred when your team of unscrewed the oil pan. It is easy to blame other shops for your mistakes and making the customer pay for it.

Stay away from David McDavid Honda!

My overall experience was very positive. They were able to quickly and accurately appraise my trade in vehicle, and working with Scott M and Sergio A was a pleasure. They were able to find the vehicle I was looking for without any issues, and took extra time from their days to work and find the best financing option we could. Their patience with me as I switched around what I was looking for until I finally decided on one shows that they were interested in more than moving people along, and wanted to be sure I was happy with the purchase.

Thank you for a great service. Purchase in great condition Toyota Highlander, and after purchase receiving the best service in DFW. Special thank you for Oleksandr - Pre-Owned Sales.

Honda of Frisco always does a great job with my vehicle maintences. Even though most times they a long wait list and it's far from where I live, I prefer to go to the Frisco location over others because their service is outstanding! Have no complaints, have been going there for about 5 years and service keeps getting better. Even through pandemic, that's awesome!

Great experience. Called them on my way into work one morning about a CRV I saw online. They had me pull in their lot and swapped keys with me so I could test drive it to work. Was able to handle most of the business over the phone that day and drive it home that night!