I brought my Acura in for an oil change and state ...

I brought my Acura in for an oil change and state inspection that I reserved through the dealership web site. I arrived at the reservation time of 11:40am. The service advisor said it would take about and hour and a half. They finished up at 2:30pm. 3 hours. I made note of it to the service advisor and he basically shrugged. I can go to any number of Kwik Kars or other mechanics and be out in an hour. Terrible customer service.