I was there for recall and regular maintenance service. It was on time and my service adviser Andy Truong is an excellent advisor. He explained everything and shows interest to help .He is friendly and courteous . I am very happy with Andy Truong service. Thanks.
Polite, knowledgeable and friendly is how I would describe the people in the service department. I made an appointment, got there, they took care of me and I was done!
Mike Myers and the whole service team at Frisco Honda I've been serving my family's Honda needs for several years. I could go on and say a lot of things but suffice it to say I wouldn't trust anybody else with my Honda either the purchase or the service of my car Frisco Honda the best.
The advisor was really professional and knowledgeable to explain any questions and being flexible with the time of picking up the car and making decision about services, etc. That was also great opportunity to be able to meet the advisor outside in Parking lot for drop off and pick-up the car.
Mike Meyers explained what needed to be done to my car. It was done as promised.
Hello,
I just purachsed a vehicle at David McDavid Honda, Frisco, Texas, and I can't say enough about how helpful this dealership is/was. I originally reached out to Matt Cole and explained my situation with regard to needing a vehicle. My credit is NOT the best and I made them aware of it from the beginning. They said "Comon in, we can work with you"! Matt is one of the Managers who then passed me on to one of the best salesman I've dealt with in my past. Alex Lajas who works in their PreOwned department was patient, calm and NOT agressive although very knowledgable of thier inventory. Qualaties every salesman should have. He listend to my needs and found me the perfect car.
This purchase experience was awesome!!! We found the car, and no hassel negoation. Then off to credit. The process was made so easy and very little stress. Joshua in finance was quck and got me in an out in no time. In 3 hours I was sold and processed! Unheard of!!!
I HIGHLY recommed David McDavid Honda, Frisco, Tx, to everyone who's looking to buy. I'm sure ALL of their sales people are great but for me...ALEX LAJAS is one of their Super Stars!!!
Thank you Alex! I can't say thank you enough for your help.
Respectfully,
Jeffrey Vara
I recently bought a car from you this place. The sales person Ihab was especially nice and friendly. He made sure all my questions were answered and he even showed me some of the features of the car I bought. The other staff was also nice as well. I definitely would visit this place again and would recommend others going here.
David McDavid Honda of Frisco is absolutely the best dealership I've ever had the pleasure of dealing with. One specific person who has always stood out to me and takes care of me every time I come in is Chris Kite. He was so courteous, makes sure that what they say they're going to do gets done and do it in the time frame he gives you. He return phone calls promptly and answers questions without the old "you'll have to bring it in" . I appreciate him more every time I take my car in. Thanks again Chris!
Go see Victor Berry! This young man is a true professional. Came in to look at a car that we wanted And he made it happen! Excellent experience!
If you re not paying attention to all the details of the agreement, they will aim to screw you over. The whole car buying process took me nearly 3 days. I would not recommend working with a salesman named Magic. He ll make the process rough and not enjoyable. I bought the car at the end, but it wasn t a pleasant experience to say the least.
David Mcdavid Honda in Frisco made buying a car actually fun for once. We just bought a 2017 Honda CRV EXL and James Brown was our salesman. He took all the time we needed to learn the car controls (latest model has a lot of really cool technology features) and we never felt rushed and negotiated a great price for the vehicle. It was the most enjoyable car sale I ever had and I thank James and David Mcdavid Honda for their great support and very pleasant transaction.
It was good. Staffs in David McDavid Honda, Frisco are very cooperative and patient. I spent there almost a day to choose my vehicle. All the staff are very polite and soft spoken. I liked it very much.
Excellent all the way around! Mr. Brian welcomed me when I walked into the service department. L We spoke for a bit then he introduced me to "Mike Rowe, in the third row, next to the window." :) Mr. Rowe listened carefully and tooks notes as both Mr. Brian and I explained the trouble with my minivan. I was given a loaner car as it was Saturday morning and my car would not be complete until late in the day. Once the mechanics began to repair my minivan, they found they needed more parts than were ordered and it turned into a complicated repair. I understand completely, as cars are becoming more and more complicated as more and more electronics are placed in them. Everyone was right on top of everything, giving me status updates every step of the way. When I arrived to pick up my minivan, everyone was very cordial. Mr. Brian, again, warmly welcomed me. The three of us had a good conversation. It turns out Mr. Rowe used to work at the Honda dealer where I purchased my vehicle. It is nice to see that Honda Frisco understands how small the world really is and treats you as family.
My husband and I recently went to Honda of Frisco to test drive the Honda Odyssey. We had an appt with Zia. Zia is excellent and I would recommend that you ask for him if you are considering buying a Honda. Zia is very knowledgeable and spent a lot of time with us showing us the many features of the Odyssey.
The tech was able to find the issue quickly. They repaired/replaced quite a few things in a short about of time. Thank you!
Last week, I came to this amazing dealership to buy a car. The salesman, Mosaab Barazi, helped me a lot to find what I have been looking for. Mosaab answered all of my questions patiently and let me to try differnt type of cars.
I highly recomend this place to anybody who is looking for a car.
Will was excellent! Took care of everything quickly and efficiently!
Jason Jang helped me a lot. He and his team were very responsive, informative, and kind. He replied to every questions very quickly and tried to be helpful. I will definitely return to him next time. Highly recommended!
I purchased my second car here, i called the morning of receiving my car asking if it was still there and I would be by shortly! Mohammad, pulled the car for me and long story short i left with the car i inquired about. Everyone was so helpful, and resourceful and help make my dream come true! Please don t hesitate to come here and purchase your car, you ll be well taken care of no doubt!
After a frustrating go with a BMW, I decided it was time for a change. I contacted a previous sales guy from Honda that I had previously used. Adam Rutlege responded immediately to my texts with a phone call. He then put me in contact with one of his best guys David Yi who quarterbacked an amazing car buying experience. From the test drive to signing the final papers David and Adam were right there to answer any questions and David brought my girlfriend and I water...TWICE. Great customer service. Above and beyond mentality and an efficient operation at David McDavid Honda of Frisco. I would gladly recommend them to friends, family or anyone in need of a great car at a fair price. Thank you for the experience and the honda accord ex-l is phenomenal!
Dylan Flatt was a very helpful young man, I suggest asking for him!
I made the drive from Oklahoma City to purchase a certified Honda Pilot and had the pleasure of working with Becky Cunneen. Becky answered my initial questions via email and text and she was even able to hold the car for me while I made the drive. She had the paperwork ready to go when I got to the dealership and was able to work her magic to make sure everything was taken care of while I was there so I did not have to make the drive back. James Brown, with the finance department, worked some magic as well and I was able to get in and out of the dealership in three hours with the car and payment I wanted. If you cannot find what you are looking for in the Oklahoma City area, it is definitely worth the drive to David McDavid.
My experience at David Mcdavid Honda in Frisco couldn't have been better! Mallory and Lexie both took such great care of me. They worked with me to get me exactly what I wanted! Lexie kept me posted on the staus of my vehicle EVERY step of the way!!! From sales (Mallory and Lexie) to financing (Ron Jackson), you all provided me with the best car buying experience I have ever had. Thank you so much! I love my new Honda Ridgeline! I highly recommend David Mcdavid Honda Frisco for anyone looking for a straightforward and honest car buying experience.
my experience their was exceptional . the representative had a positive attitude , knowledgeable about the car i wanted I trust them their and i will definitely refer a family members to get their car their... nice and friendly staff thanks a lot guys. you will surely see me when I need my next upgrade
I was extremely impressed and pleased with the service I received. Eric was professional and helpful in every way. Thank you.
Had my first service for a used car done last week. Most of the experience was positive. I had some difficulty having staff find status of the service. We liked the pick up from home. Overall satisfied.
I gave my car for a car wash and they scratched the back of my car . The Car show room manager denied it and the manager was real arrogant person not listening at all .Finally General manager came in she was polite but was not ready to take the cost for it Anyways big story short ... Please don't ever go this place for service / new sales . Had to click one star , however they deserve no stars at all , hope that was also a option
The 3 stars are for customer survey lady only who did the customer survey with me. However, the unprofessional maintenance guy is still working there. The sales department and the maintenance department cannot agree on the maintenance plan, please don't tell any of your customers that you are different departments, you are both HONDA to your customers!
Best costumer service.thank you for buying great experience whit Olek and David Mc David staff.
I purchased a Honda CR-V for $13750 on December 2019 from Honda of McDavid Frisco. I left 1-star feedback because finance department of the Honda of McDavid cheated during the signing the documents.
I bought the the car with financing. Finance department offered me a payment plan which was showing the price of the car, taxes and monthly payment. I accepted high amount of interest because i was planning build a credit history with auto loan and i could apply for the refinance after six months. There was no problem for me.
Their paper work process took so long. I was very tired during the financing. I came to the office around 9AM and last version of the payment plan was ready around 1:30pm. Due to long hours waiting time, i just checked the total numbers and signed the all papers.
After receiving mails and payment plan by mail, I was shock. Finance department (Mr. Youness Jirani) added additional warranties my payment plan even though I didn t request or he didn t explained to me any of them.
I made a terrible mistake not reading every word but their honesty in their business made me second shock. I bought my car one of the biggest Honda Dealer not random dealer.
I face with and asked to him. He said that I explained to you and you accepted that. THAT WAS COMPLETELY LIE.
I canceled my all additional warranties on first week of February but they didn t cancel the warranties until June 2020. I paid extra interest for the warranties amount (around $6300).
I needed to visit their office 3 times and spent 12 hours for cancellation process.
They also charged me extra for the the car s price. The car s price was around $13.750,00 but they collected the sales tax as around $14.950,00. So I paid much more higher sale tax.
The additional warranties which he put my file are;
Maintemnance for $1068
Service Contract for $3335
Debt Cancellation $850 and
paint protection was around $1100
total = $6353
For the future customer, PLEASE BE CAREFUL.
The best car dealership period. I purchased a car from them a few years back, had a great experience there. Had all the maintenance done on my car there and was a great experience every time. I recently went back, purchased another new car, and had an outstanding experience. Everyone there is always very helpful and they have a true passion to help people get into the new car of their dreams. In the service department ask for Dylan Hiller, he is very informative and cares as much about my car as I do. If you are looking for a new car talk to James Brown, he is very honest, passionate about his job, and will answer any questions you may have.
I had a wonderful experience buying my car from Keith Burr. He was friendly knowledgeable and up front about everything we discussed. I have never seen anyone laugh when buying a car but the atmosphere was so relaxed that we couldn't help ourselves. Keith stayed well past his time off and when we finished at 9:30pm he happily took pictures of me in front of my new car and took the time to show me all the features in my car. I'll definitely have to come back for a tutorial! I would recommend David McDavid and Keith in a heartbeat to anyone I know!
Went in to see "the cleanest Jetta in Texas" and they couldn't find the car and then they told me after they couldn't find the car that I didn't want that car because it came in on a wrecker. Total junk they said. When I asked about the internet ad they said that they don't write those ads.
Dropped off my car and Mike knew exactly what we had talked about and kept me informed. It was ready right on time.
I had a good experience of buying car with McDavid Honda. Specially, with Louis who was very kind man and try to find a good car for me.
I dealt with Arry and his manager Shakeel. They made the experience as painless as buying a used car can be. Arry was Very helpful and Not too pushy. He worked with my budget.
Great buying experience! Karl & Chase were great. The people in David McDavid ---really are wonderful people in the way they treat the customers. Karl & Chase were patient in explaining different issues & we were able to test drive the cars that we liked.....Karl explained all the features...by the way, Karl is a car guy! ...that really helps! Chase also was well informed and gave us all the pros and cons of different options....made it easy for us to choose the Hybrid Accord!
One thing that stands out about David McDavid.....all the people we met loved their job and wanted to put the customer first! No wonder the place was so crowded on a Saturday....
Overall, it was one of the best experience of car buying we have ever had!
I have serviced my 1 year old Honda CRV last week and they gave me a service record with all green mark on the condition. To my surprise, exactly after 1 week, I was struck in the road where I was unable to start my car. Imagine it was 9 PM in the night with family and called up my insurance company and they sent me a towing service. when they inspected the car, the battery was unable to charge, they ran the test and found the battery has replaced. one year old car with unbranded old battery, I have to spend money from packet to move my car and I am pretty sure battery was changed in my recent service. HORRIBLE EPERIENCE with service.
I had a very good experience purchasing a new 2020 Civic from Ed Nogar.
I purchased this car for my son who is about to go away to college. I brought him with me to experience the negotiating process. I wanted to get him a used car but due to Covid the selection was limited. Therefore our budget was also limited for a new car.
We did our research and entered the dealership prepared with what we thought was a fair price, including the upgrades we wanted. In many ways I was hoping to get the stereotypical car salesman treatment so my son would see how this business sometimes works. But Ed did not act that way at all. After a short discussion we got the price we wanted and the deal was done in short order.
After the sale, Ed spent a lot of time helping my son set up the essential features of the car. He is loyal after the sale and I am am happy I did business with him. I would certainly do business with him again.
I had a good experience. They have good service and are very welcoming to customers as well.
Mr. Kivanc Birkan was very patient and accomodating. He took good care of us. We told him what we wanted and he gave us best options without trying to hustle us. Great salesman.
Anthony took care of all of my needs! His service was impeccable and my car rides great. He was able to set me up with no interest financing to help pay for the repairs necessary. I will not hesitate to take my car to Anthony at Honda for all of my future needs.
As a first time buyer , it was really a big question on how and where to buy a vehicle that is suitable for my needs.I approached various dealers that was close to my apartment community, as i was not having a car at the moment and i was commuting using taxis which is little bit costlier in plano.But still i was not able to find a proper answer for all my needs and some places my experience was even worse , that i was not considered at all ,as i was a first time buyer. Then based on one of my friends suggestion , i searched through internet on honda site where i found "David McDavid Honda of Frisco" , even though it was little bit more away from my apartment community, i thought of applying through online.Even i remember now , the moment i have submitted my application , i got all necessary information that is relevant to me and i was really impressed with the way i was treated . I was guided in each process and was given help in finding a proper finance for my vehicle. I was contacting Stephen Szilva for all my needs. He was really a big help for me. Based on my experience i have recommended about "David McDavid Honda of Frisco" to all my team mates who are working with me . Thanks "David McDavid Honda of Frisco" and especially "Stephen Szilva" for helping me throughout the entire process.There is no doubt how "David McDavid Honda of Frisco" got the President Award , because they understand the customer and treat them as a part of the family.
MATT, my sales consultant, is an absolute rockstar! He practically spent the whole day with me trying to make sure I was comfortable with buying a car while also dealing with family input over the phone! He was extremely patient throughout the day and really looked out for me when I was stressed out on what to do. Never had an attitude and never was upset! I even had a question over some of the car s functions when I got home, and he literally called me to thoroughly explain it. The amount of effort that Matt put in to ensure I was completely happy with my purchase is beyond words. Thank you so much! :-)
Today was my Honda Accord Sport 2019 first oil change. I set up an appointment via the Honda App after signing in. Got to Honda McDavid Frisco and was told it would be close to a two hour wait but somehow it was only 30 minutes. Staff was attentive and friendly along with their waiting room having nice chairs and provides free bottled water.
Jarius Preston was my sales person and he did a great job helping me find a Vehicle that suited me perfect. I was very satisfied with his service and his dedication.
Thank you, Chris Tiner and McDavid Honda for an awesome experience!! I did not think I would ever get a brand new car, but y'all made it possible. My family and I love our new car and will definitely be going back when it's time to get another car. I would also recommend McDavid Honda to anyone looking to buy a new or used car.
My recent experience purchasing a car far exceeded my expectations. The friendly staff made me feel at ease as they spent time listening to my needs and desires. All staff members were very passionate and knowledgeable. Because of this I was guided to explore multiple options which increased my confidence in making my final decision. Unlike my past experiences at other dealerships, I did not feel overwhelmed to quickly make a decision and was given the space I needed to make sure I felt comfortable. I truly appreciate the quality of time they spent with me and look forward to visiting them again in the future.
Our sales guy was very professional and explain everything to his knowledge. There was a few questions that he couldn't answer at the time they where asked but......they where answered within 10-15min. Only small issue witch was out of our salesman hands was the agreement we had with Honda before going to finance. But that was resolved and my daughter left with her first brand new vehicle.
Thanks for the work done on my Odyssey, will definitely be back again!
Service was fast and the staff was friendly. My service provider Stephen was very helpful and answered all of my questions. Love the remodel! Store and service area especially are beautiful!
On Saturday, August 17th, I bought my second (2013) Honda Pilot from David McDavid Honda in Frisco. Three years ago when I purchased my first Honda Pilot the excellent customer service I got stuck with me...hence my return to McDavid Honda. This time sales person was Chris Torres. I don't want to take anything away from my last experience but Chris Torres was outstanding to work with. The second we shook hands we hit it off. Throughout the time that we discussed my options Chris never pressured me even at times when I mentioned coming back another time.
Chris comes across as a genuine person and is a credit to McDavid Honda...he is a credit to the car dealership industry period! By the time I made my decision to purchase my new vehicle and drive away I felt like I could call Chris a friend. Strange, I know but this guy is that friendly and caring about his job and how he takes care of his customers.
Thanks Chris for a great experience...McDavid Honda has my future business for sure.
Waylan
I was shopping for cars with multiple dealers and got a great quote from honda of fortworth. David McDavid said they can beat any quote by 500 and asked me to stop by and so did i. Chase who worked with me was great, friendly and professional. He showed me the car and later took my quote from honda of fortworth in writing to his manager. The manager was not able to beat honda of fort worth price and thats ok but his attitute about how he came out and talked and told honda of fortworth wont be able to give that price and will have surprises was very rude and uncalled for. If you cant beat a dealer price thats ok. you can still be friendly and say that.
I went to Honda of Fortworth and they were great. they gave the price they promised and no surprises. it was well worth the 60 mile drive. My recommendation for anyone shopping for a car atleast call Honda of fortworth. Since they are not in North dallas where all the rush is they will give a better price and treat you better.
Carl Scott and the finance guy Taylor was very informative and extremely patient with our purchase. This is our fourth vehicle that Carl has helped me and my husband with. We are extremely happy to do business at your location as long as Carl is there we will always do business with you guys. My purchase was a Honda passport 2021 and I love it very much. Thank you Carl your the best!
Megan did a tremendous job servicing my car. She is clear, concise, kind, and coronafree.
My car was returned clean and ready to go. Great pricing. I'll be back!
Wow! What an amazing, simple, and fast experience. My husband and I bought a truck from them this past weekend. We were in and out within 2 hours. Everyone was on top of their game and didn t sell us anything outside of what we were looking for. I will continue to do business with this dealership because of the excellent customer service they bring to the table. They go above and beyond! Thank you David McDavid Honda of Frisco!!
Located a used 2014 Honda Ridgeline online through the Educators Employee Credit Union TrueCar site. I was hesitant to fill out the info to let them know I was interested in the vehicle because my experience in the past has been my phone would blow up immediately from dealers once I hit submit. It took over a day from this dealership. An appt was made for Sat morning at 10am to view and test drive the car. I got off early Friday afternoon and decided to travel up to Frisco from downtown Dallas to see the vehicle and Ash, my associate I was to ask for, was busy with another client. I was happy to wait because I was showing up a day early. After about 45 mins to an hour, he assisted me and made a copy of my license and went to retrieve the keys to the Ridgeline. We walked out to the parking lot together but the keys did not alert on any of the vehicles. He asked other associates the whereabouts of the Ridgeline. None knew where it was. As we were outside, an employee said he though he saw it around back. I went back inside because it was 107 degrees outside while Ash tried to locate the vehicle. He returned to tell me that he found out it had sold that day to someone online. If I was willing to buy it on the spot that day he said it was customary to sell the vehicle to the one that was in person to buy it. I told him I would buy it that day. He said he would check with the director. He returned to tell me that it was a NO. That the paperwork had already been started with the other person. Do you think they would have contacted me to tell me that the car had sold and not to come the following morning at 10am if they looked all over the lot for the truck and couldn't find it at 7pm while I was there? I DOUBHT IT. So, David McDavid and Ash, if you are reading this, DO NOT bother contacting me about any other vehicle that you may have available, because I WON"T be buying from you. I just want to not waste your time like you did mine.
Service manager Matt answered my concerns and brought me my car quickly.
Nice and courteous staff. Clean showroom. Be ready for all the classic car sales techniques - small talk, manager's special, etc. Know your numbers before you go.
I just purchased a CRV from David Mcdavid Honda. A very good experience with the staff. Salesman Victor takes care of me very well, and I really appreciate his prompt services and assistance. Thumbs up! I wish we will get same high quality services from their service departments as well in future years to come.
I was in here two weeks ago and bought a used 2011 MDX. Trunk had an issue opening, but they promised to fix it for me, and they followed through without hassle. Financing got me about where I wanted on APR, and Melvin, my salesman, was great. Not pushy at all, let me drive the car around as much as I needed to check things out, and even gave me his personal cell number to make sure I could contact him about anything else I'd need. 10/10 experience. Thanks guys!
Purchasing a Honda CRV today with Bob Kitner as our sales consultant was a professional and positive experience. He took the time to collaborate with our long-time and trusted service advisors, Mike Myers and Tom Bernard. Efficiently Bob questioned our specific needs and located a CRV that fit our expectations. Test driving was great. Bob's patience and pleasant demeanor were refreshing.
Additionally, he created a "buying process" that was straight-forward, direct, and most competitively priced. Ron Jackson presented a knowledgeable background while completing the financing.
Now we look forward to continuing the exceptional service that we have appreciated for many years!
Incredible experience, awesome services. GO SEE Tim Tran
Upfront, efficient, knowledgeable, flexible and honest salesman. Scott was able to understand my needs fore the new car, we were able to agree upon a price that was fair and I was able to leave in hour with a new car!
Bought a Honda Fit from David McDavid Honda of Frisco a month ago, went back yesterday to pick up the plate. I am very satisfied with the salesman Serghei who served us well during the purchase and followed up with us several times during the month. This dealership seems to really care about customers.
It was a rough start, but the team came through with flying colors. I didn t think it was possible to do service recovery initially, but Rayan and James were supportive and engaged. We would definitely recommend McDavid Honda to family and friends
We are Rodrick & Christina Mayberry. We were helped by Mr. Elkins and a sales man named Shawn, on Tuesday September 30, 2020.
We put a down payment for car letting them know we will be there in a week to purchase it.
Drove 4.5 hrs to dealership and the car was not ready for us. (Not to mention the 5.5 hours drive back home cause of traffic WITH NO CAR...)
Test drive and hear a rattling in engine
They tell us to go to lunch and they ll check it.
One hour twenty minutes later, we come back and they haven t checked the car yet.
Then, after about another hour they come back and say it s the parking brake and will take 400 off price. Then said they would take off 500. Then the manager proceeds to ask us what we thought would be a fair amount. We told them we prefer they fix it, then us. Then they offered 600 off the car. We told them to fix it cause it s for our daughter.
Manager says he ll reset it (parking brake) and leaves for another hour or more w the salesman.
They come back and say they re going to take it next door to the Ford dealer to check it.
15 quick minutes later they come back and say they can t consciously sell us the car cause it s the transmission.
This dealership let us drive 4.5 hours to get there thinking we were purchasing a car. A safe car. Waited over three nearly four hours for them to figure out what the rattling issue was with their own mechanics. They take it to another dealership and their mechanics figure out issue with in 15 minutes! We believe this manager, salesman and dealership KNEW the whole week we had the hold paid and the 4.5 hours we drove there....that they knew this car was unsafe and unsellable the whole time.
This dealership and it s employees are very incompetent or they do not care at all about their customers safety and time. Due to the fact this car is back online for sale to some other unsuspecting customer. We feel it is both after finding that out and will never shop for a vehicle at David McDavid Honda of Frisco Texas again.
it was a great chance to Visit and buy 2017 Honda Accord from Used Car and the salesman name Maged Shalaby were great and I appreciate all his help
Jermaine W. was very helpful when my husband and I went in to see a Honda Accord. He was patient and very attentive but not pushy. He listened to what we wanted and we were able to leave with our car that same day. Highly recommend him if your looking for a car here.
Second time purchasing a car from this dealership. James Brown took good care of us! We told him what we wanted and he gave us the best options without trying to hustle us. It's a rare treat to have a pleasant experience at a car dealership, but somehow those wizards over at David McDavid Frisco have figured it out. Thanks to everyone out there!
My husband and I went in with our 4 children looking to trade in 2 vehicles. I thought for this would be a very stressful situation and we would probably have to come back another time. However, Zane Stapp worked with us and from the moment we met him we knew he would take care of us. He made sure to get us exactly what we wanted, he was very friendly, made us comfortable having our children with us, and most importantly did not pressure us into anything. He went through all the details making certain that we would be happy when we left. We certainly were!! Would highly recommend Zane Stapp!
The entire team at the dealership are awesome, and Victor, our sales guy, was very pleasant to work with. I would definitely purchase my next vehicle there again!
Brought my vehicle in due to a manufacturer's recall. The information provided by Honda said that the repair would take about an hour. When I called to schedule with the Service Dept, I was told they'd need half a day for the repair! Big difference there. Once I returned home after dropping off my vehicle, I received an emailed "Inspection Report" with $700+ worth of repairs my vehicle needed. I spoke with Eric, who then tried to persuade me to have some high dollar work done on my car, which was brought in only for a manufacturer's recall. I've wasted my entire day at home at this point, for a repair that was only supposed to take one hour. For the last two hours I've been waiting on the "Complimentary" shuttle to take me back to pick up my car. Still waiting! I can think of many, many other ways to spend an entire day off work... I will NEVER make the mistake of returning to this dealership again! Seriously, find a dealer that values its customers.
***UPDATE*** 3 weeks later
I continue to receive sales calls at random times during the workday, emails, and letters in the mail from this dealership regarding having repairs done at their location, vehicle lease options, and vehicle sales. All of these are unwanted and unwelcome, and I've made that clear to David McDavid Honda. Apparently, bringing a vehicle in for recall repairs entitles them to repeatedly spam you by phone, email, and US mail. Don't make the mistake of entering this dealership. -5 stars, will never return.
Great service and everyone was super friendly. Tyler was very professional and attentive to ever need. He is very thorough with the way he conducts business. I will be seeing him every time I need service with my car.
Gannon went out of his way to keep me posted on the work of my car. Had an appointment to get my car for annual smog test then a software update. Was told I didn t need smog test because my car was new and my window sticker was for 2 years. I was there from 1:30 till 6 for software update. Gannon told me the shop was backed up. He eventually got my car in the repair shop before it closed for the day so I wouldn t have to make another appointment for another day. Gannon deserves a 5 for his efforts. I have had no problems in the past for work on my car. Respectfully Ray
I live in Saginaw and I recently went all the way to Frisco to buy my new Honda CRV with Victor Berry. I m a USAA member and used their car buying services. My option for dealers was Huggins, Honda of Denton, and Honda of Frisco. I ve purchased my last two Hondas from Huggins and I had planned to do go there again to buy this one. Victor reached out to me and convinced me he was worth the drive. He wasn t wrong. I couldn t have been happier with his help. I wasn t exactly the easiest client because I walked in knowing what I wanted and I wasn t budging. He did everything he could to make sure I walked out happy with his servicesand with a car I love. I highly suggest anyone looking to buy a Honda go and see Victor. I had a few issues with getting some things switched on my car in accessories and even though none of that was Victor s issue he made sure it was handled properly and that I was happy in the end. Overall I am very happy with my new car as well as the friendly staff at Honda of Frisco.
What a GREAT first car buying experience! I didn't know what to expect when I decided it was time to purchase a new car. When I first inquired about a Honda Accord on their website, I received an email from Chris Mullenix. He answered of all my questions and he kept answering all my questions before I even arrived to the dealership. Didn't sense any pressure at all. When I finally decided to come into the dealership, Chris had to leave but he had Sam Saidian help me out. Sam made this buying process extremely painless and he helped me pick out the perfect car for me. Chris, Sam and the Honda team were patient with me and within a couple of days, I became a new owner of a 2014 honda Accord! Thank you David McDavid Honda of Frisco!! 5 STARS!!
I bought a 2017 CR-V AWD Touring a week ago. I got the trailer hitch installed. Quality of installation and service is great. With the hitch, the Hands free tailgate sensor has to be moved. Sensor does not respond sometime which is a little bit annoying. Sticker to show where the sensor is relocated also came off after 5 day use.
Warning- do not get any service performed here unless you want work performed without your consent.
Joi helped me find the car that I was looking for and I felt that she had gone above in helping me. Joi walked me through everything I needed to know in full detail, speedily got me through the process of purchasing the vehicle, and was always open to any concerns or questions I had
Loved our experience with David McDavid Honda of Frisco. Awesome inventory, well kept interior, great experience with our salesman; They made my wife and I feel good about the car buying process.
My 2014 Honda Odyssey could not start properly this morning, even after jump start the car, it wasn't driving smoothly, went to Honda of Frisco for service, Chris was very helpful and knowledgeable on what might have been the issue, and he was able to fixed my minivan and replaced the recall components that is going on on the same day. Great Service.
I had given up on the car buying process after feeling discouraged by dishonest car dealers. Keith Burr at David McDavid changed my whole perspective on how it should be to purchase a car. I couldn't have been more satisfied with the service I received and how quick and easy it was to trade in my existing vehicle and purchase a larger one for my growing family. I will definately be shopping here again.
Mike Myers is an awesome service advisor. I have been taking my pilot to him for 7 years (100k miles so far) and he has always been great at handling maintenance and repairs. His vast knowledge is a huge asset to the dealership and his customers. I have not had a single issue with Mike or McDavid in 7 years of service. Great customer service at McDavid Honda.
I wish i could remember that man who helped me name. He was amazing. He kept me abreast throughout the day on the status of my vehicle. He is very knowledgeable about Honda. Thank you so much!
Excellent service from Mike Myers. He is always extremely helpful and friendly.
Joi was amazing. Truly stuck by me for 8 hours. Not once did I feel rushed or as if she was unwilling to help. Absolutely amazing human being and I couldn t have asked for a better car that she got for me. Joi, you re awesome!
Felt fairly comfortable, taken care of. Felt a little pressured into a higher monthly payment than what we said would fit out budget and was skeptical about whether that was the best that could be done for us. Our used vehicle is very nice.
Justin was very detailed about what was needed for my car. He didn't pressure me but instead explained to me why it was needed and with the pros and cons for each service recommended. Ask for Justin, he provided great service.
Awesome trade in and new car process . It was very quick and efficient
Sales dept is creepy, 4-5 people surround your vehicle before you even get out and then bombard you. Already had a deal worked out and went ahead with the purchase despite not wanting to exit my truck. Finance is pushy about warranty and the icing was waiting over 2 months for a license plate without anyone returning my calls to update me. Good thing I didn't have a trade in, who knows how long it takes them to pay those off. I've purchased from Classic before and had a wonderful experience but they are smaller and don't have the same inventory. I'll just order or wait until they have what I want in the future. Not going through this stress again.
