David McDavid Honda Reviews

December 28th, 2019: Bad experience again. Happened again where the service person Mike Rowe tried charging $149 for diagnostics, even when i showed the special on their website where they were advertising special of free diagnostics. It took some convincing to for him to accept the advertised promotion.
Kept the car from 2 pm onwards on Saturday and told me at the end of the day that they won't be able to get to my car today and that I need to bring back on monday. Service manager - Matt couldn't help much and just gave lame excuses.

Earlier experience:
The sales manager by the name Aaron was very aggressive and disrespectful. Selling is their job but not by totally disregarding what the other guy is saying.
He may be producing results in terms of number of sales but he needs to learn a lesson or two in good customer service. He made the car buying experience totally miserable. Never going back, and will tell family and friends not to.
I had good experience with the same dealership when I bought the car in 2010 but this time - worst. I would rate Rusty Wallis or even David McDavid Irving better.

Advice to others - do not get yourself pressurized by bully salesman and make sure you check the above dealership - I was especially impressed by Rusty Wallis' upfront bottom price.

With my addiction to purchasing new cars every few years, I must say without a doubt this was the best experience I've ever had in this century. Oleksandr at David McDavid Honda of Frisco was a true professional and has a heart for people and remarkable customer service. My purchase today was for my oldest daughter and I have two more to go after her and will be back for sure! If you get a chance go by and ask for him, he's a pretty interesting fellow from Ukraine! God bless you Oleksandr and you take care!

I went to McDavid to purchase a car Honda the salesman at his name is farid Ayat, he was very helpful and very good customer service I would recommend anybody go to David McDavid Frisco ask for he will take care of you very good customer service

went for service on my Pilot on 02/16/2017. Mike Hood is awesome service advisor. thank you!

Our salesman at David McDavid was very professional. Because we came in from out of town, he met us halfway when it was time to take delivery of our car. We had a great experience with David McDavid Honda of Frisco.

I had a great experience during the purchase of my new vehicle. The staff was very courteous, knowledgeable, and professional. I definitely recommend this dealership to anyone looking for a Honda.

There couldn't have been a better experience. As always everything was taken care. Thanks to Dylan who patiently listened and understood the issue, and got the problem fixed within the committed time.

ayri is fantastic and helped us through the process of buying our ridgeline. the whole experience was wonderful. i particularly liked being able to test drive the car with just my wife and i.

We had the absolute best car buying experience.
I initially had seen the car online. I sent a message to the dealer.

Shoaib Gauba reached out and kept in touch. We arrived in the morning and Shoaib was expecting us and had already brought the car to the front.We had a budget and lots of questions. He was patient, extremely knowledgeable and answered all of them.

When we made the decision we finalized the process with Melvin Jimenez. He was kind, and very helpful with identifying the right service contract to fit our needs.

We had bought our previous Honda from a different dealership. It was not a good experience. It felt like we were a number, and not customers

At McDavid Honda of Frisco we felt cared for, listened too, and overall had an immense trust built with these two incredible people.

My first car was a Honda Accord Hatchback. Her name was Betsy. Manual shift, straight up steel, and she was the best.

Honda lovers for life!
Thank you Shoaib and Melvin for taking such good care of me and my family!

Great customer service from Andy Lomey, Paul Parker, and Joshua Gabbai! Had a great purchasing experience for my new CR-V!

I almost bought a car from honda frisco, not until I found that they were playing games with me :)

Regular oil chabge, fine. However the attempted upsell/overcharge for a simple bumper re-install (it popped off after backing out of a parking space), was unappreciated. Tried to sell us a new.bumper and paint job, all we needed were some 50 cent clips to re affix it.

Cane in for an oil change. Ended up doing an alignment as well and it took over 2 hours and I was the only customer there. This is a lease car and I ll be happy to be turning it in in November so I don t have deal with them anymore.

Always happy with the staff and service at McDavid Honda. Done well and on time

Scott did a wonderful job. He listened to our needs and was very efficient in helping us find what we were looking for.

let me clarify me 2 star rating, this is purely based on my 8/8/19 and 8/7/19 experience trying to go look at new cars during my lunch break. During this time frame the Honda dealership is under construction and is close to impossible to just casually view cars.

When I'm looking for a new car i don't just KNOW which one i'm going to get i'm very analytical and require the ability to go touch and feel the car I'm considering, I don't require the pressures of sales people breathing down my neck nor do i wish to waste their time when i'm simply trying to see if the car is a contender in my search.

8/7/19 i went to the dealership and its an absolute mess under construction, the only vehicles that are readily accessible are used, i think that was extremely poorly planned out, but hey maybe they make more off used so maybe it was very strategic on their part. So I wandered around trying to find the new cars.....determined they weren't accessible to me....and walked into the show room and couldn't determine if anyone was available. so left and went to toyota to look at cars.

8/8/19 thought i'd give it another shot, walked into the show room, there were 2 employees at the front and asked where the new cars were he indicated they had to be pulled up to the front by them, so i said 'oh ok' and proceeded to walk away.....to my surprise he wasn't very interested in trying to retain my attention so i took that as a sign. Maybe I'm 50/50 relieved / annoyed.....didn't waste the sales persons time, but annoyed that he didn't offer any solution.

Long story medium, if you're in a hurry to just give a quick peak at cars here, its currently not conducive to that type of shopping..big fat bummer I work across the highway and it would be TERRIBLY convenient to purchase here. Oh well

Extremely competent, knowledgeable and friendly staff.

I had an amazing experience, Mike was awesome! He was patient, kind and the process was hassle free. I love my new car! Thank you!

Stephen is fantastic....,, he did everything in his power to get my car fixed and all issues resolved

Very unhelpful and wasn't even acknowledgedwhen I walked in!!! Just moved from California where I had leased a Honda. I needed to have a paper notarized from Honda Financial for tax purposes. This Honda dealership would not notarize my paper if I didn't do business with them. Looks like we won't be doing business with them. I called the dealership in Lewisville and Kevin was very helpful and without a doubt said no problem. I know where I will be taking my business.

I bought my Honda here and I come here because the service WAS better than Irving one. I schedule an appointment for oil change and I have to wait for 2 and 1/2 hours. Why can t I do the waiting at home and come there when it s needed. There is definitely a process issue here. I can t go lower than 1 star.

Charles Hart was very helpful solving my CRV issue! He is great!

I have to saw my experience was great! I can t complain on the time my sales guy came because it was a Saturday so quite naturally it was busy! However they offered an additional gentleman that was really helpful as a replacement.So kudos to them for that! He answered all my questions and concerns so I m happy with my Honda Accord

The other day I was at the dealership looking for a car for my Son. We ran into this salesperson Melvin J. I was really surprised to see, still there are people who are professional as well as know so much about the cars. I was dealt very nicely by him and he explain in very detail about the car and haggle free, which make my experience very pleasant.
I will recomend every one who are looking to by Honda, they should visit David Mc. David in Frisco and look for Melvin.

Quick oil change service. And matched price from a mailer from a different dealership.

Maged Shalaby, A.K. Khan and his service department, Collin Baker and Tyler Anderson are jumping through hoops to rectify a problem discovered with our pre-owned purchase. I will update this as the situation evolves but so far we are impressed. UPDATE: ALL POSITIVE. MINOR ISSUE FULLY RESOLVED. THANK YOU MCDAVID FAMILY!

Had to wait over 2 hours for an alignment that took them 15 minutes of actual labor. We had an appointment and were told it would be a 1 hour max.

The whole experience was great. From the time we called to set up an appointment to the time we got the car back. The car was ready by the time it was promised.

Awesome experience!! Very professional, from start to finish. They listened to what I was looking for and they exceeded my expectations!! I recommend this dealership to anyone looking for a new car!

At David McDavid Honda I had the most enjoyable car buying experience! I have never purchased a vehicle so easily. I purchased the vehicle from Sam Horton over the internet and email, I told Sam what I wanted, what I had to trade, what I wanted for my trade and what I wanted my monthly payments to be. Sam meet all my demands and my wife, daughter and I drove from Lubbock to Frisco to get our new vehicle. We were given a loaner car while our new vehicle was prepared and we were treated with the utmost hospitality. I will recommend David McDavid Honda to anyone who is looking to purchase a vehicle. Thank You Sam Horton and David McDavid in Frisco, Texas. As far as I am concerned there is no better Honda dealer in the State of Texas!!!!

Great location to get your car serviced. I love the drop off option. The shuttle is a great help since I work in the area. My favorite service advisor is Tim but they are all very helpful. I will continue to service all my Honda cars here.

Salesperson attitude became negative and standoffish when I decided not to buy from them for the price they wanted.

If you are going for service, STAY AWAY! Today I went to Honda McDavid Frisco to get a full inspection on my Odyssey. $145 to get the van fully inspected, steep, but I wanted to know of all potential issues. They quote me for over $6500 worth of work. One of the problems listed was Air Filter: Missing . I go to Walmart buy an Air Filter, went to install it, and there already is an air filter installed that looks fairly new. I end of going to Kwik Kar and they said all it needs is motor mounts and they even beat the price quoted. SCAM! STAY AWAY! Sad because we have used this dealership for years with numerous Honda s. Never again! No wonder why Toyota s are the best vehicles on the road.

We eventually made a deal that made sense for us, but it took 4 hours to get there

Bought a car with Bailey and he was great to work with. He was not pushy and did not keep trying to get me to spend more money. Once I said I didn t want something it was left and that and I really really appreciated that as some places push stuff on you even after you decline it, at which point I generally walk out. I also appreciate he wasn t adamant about getting to know what are you do for a living, as it is not the only thing that dictates budget. Also he was very informative when going over options and features during the delivery. Overall, I think he has a great career ahead of him.

Worst experience ever. I have used them before and never really gave a second thought to actual time it took to work on my car since my work is right across the street. I was informed by Buddy that if you leave the service center your car gets put on a "end of day pickup" while they tend to the people waiting in the lobby. Turns out this day my wife called me 2 hours after drop off that she needed the van so she could take my child to the hospital. New tire was put on (after I said to just patch it up after I was informed that it wasn't under warranty) waited another hour at the dealership as they put the donut back on and basically just wasted 3.5 hours of my time at the dealership with nothing to show for it. I went to Walmart that day and got 4 new tires with the same warranty and spent half the cost. Will never step foot into McDavid Honda for my Honda needs. Beware you have to take a full day off of work to get services on car done.

Google should have an option of 0 stars. This dealership is worst. Honda should try to put in sales managers who are mentally stable. I recently went to the dealership to buy car for my friend. The sales person were too kind and they explained us the features and even took us for the test drive, we were negotiating the price to match with another dealership around plano. The sales person went inside to check with his manager William ( this person definitely is not for to work for a dealership, he doesn t know how to treat people not respect the customer). William immediately came out and told us he came out to meet the jockers( all 4 of us who were there at the dealership). He asked us to get out of the dealership without wasting his time. I m not going to visit this dealership anymore, looking at the ways to being up this issue to Honda Motors USA. DONT VISIT THIS DEALERSHIP.

Worst customer service ever by any Honda service center. You make the appointment for 7a.m ( first thing in morning ) and they say you max by 8.30 -9 your car will be done ( just software update ) and completely forget about the car, even though I mentioned them I am waiting and if it get late let me know so that I can go home. Only on inquiry at 10 they start working on car and online status changes. Worst customer service and representative (Devon) says this is how things are done , completely being un apologetic . I will never step back again here with this attitude towards customer.

Friendly staff and though services take a bit of time they make sure everything on your car is good to go

David Rivera is a very good man to work with. The whole process was quick and simple

first thing, i scheduled for pickup 2 times, but no response and after i made a call, it was informed the pickup not possible.
did appoitment for saturday and dropped the vehicle and has to wait for 20 min in line before advisor comes. i feel like didn't take any sanitation precautions for COVID-19. didn't saw the removable seat cover, steering wheel cover and paper door mat which we usually see in every car after maintenance. this is scary part.

The team at David McDavid Honda of Frisco is wonderful.
If you are in the market for a new car, I would highly recommend them. I helped my sister buy a car through them and they were highly efficient, patient, friendly, knowledgeable. They have an incredible stock and will work for your business. Steve Oakes was extremely easy to work with and goes the extra mile to get you what you want. He understands how important each car purchase is to each customer. He doesn't treat you like a number.

My tire problem was diagnosed within minutes and fixed within an hour. On top of that I got coffee, bottled water, and a personal escort to my car which received a complimentary wash. My Service Advisor, Tony Rodriguez, kept me informed all along the way. I was very impressed with Tony and David McDavid of Frisco. I live in OK, but when I come back to the Dallas area, I know where my CRV will get excellent care by the professional and friendly staff here.

I brought my car to the service department last week for an issue with my IMA system and a recall. Getting work done on your vehicle is always an overwhelming and dreaded experience. I had always heard that dealerships are over priced and will push unneeded repairs. This shop changed my mind though and my advisory Matt Johnson was great. The repairs were made in a timely fashion and it came in below estimate. I appreciate the work and will highly recommend you guys in the future.

I needed to get some parts for my 2018 Honda Civic since I work on my own vehicles, already knowing the part numbers. Called ahead to make sure they have the parts I need in stock. Straight away was greeted on the phone with parts.
I ask to confirm if they would have some parts readily in stock for pickup soon and as I was giving the parts number, I was interrupted mid sentence with yeah we got it
After that I asked if they would have just a 18mm crush washer for the transmission drain bolt, and was again rudely interrupted with yeah we have it in stock.
Didn t even give me a pricing on anything, but then again I didn t even ask.
Since I ve work in a mechanic / garage workplace, I kinda somewhat understand the attitude. But come on, from a well known dealership?!?!

I have been leasing my cars here for over 8 years now. I ve always received excellent service and Sam Saidian went above and beyond helping me when it was time to renew my lease. I love my Civic Hatchback and have received lots of compliments on it. Thanks again Sam! I ll see you again in 3 years!!

usb outlet in car not working. should be easy fix and then i'd be happy and rate you at the top.

Bought a 2015 Honda Civic Coupe on 7/11. Hamed greeted us at the door and helped us 100% of the way. Did not feel pressured at all and was more than accommodating in price negotiations and finding the exact model. Thank you so much for changing our perception of a dealership. Will definitely come again for future purchases.

I have purchased Acura RDX 2014 and it s working amazing. Brother Fahad is best, he guided me very well and helped me a lot in this deal. Thanks

I purchased my first Honda Accord here in 2004 and I won't go anywhere else. The service manager is friendly and the technicians have always done a good job.

Corey at McDavid Honda of Frisco was awesome & I love my new Civic!!!

Dylan in the service department was very professional and helpful. I will definitely be returning

Wish I could give them 10 stars. Easy and fast approvals!! When others said no. David Mc David said yes! We got a better vehicle. Safe and efficient! Never thought we would own a Honda Odyssey!! We love it. Honda for life!! Oh and the staff all around from salesman to finance... excellent service !! Thanks again

Blown away. I've been to plenty of dealerships and few have demonstrated the quality of care I received here. thanks you sakib for all the hard work and getting what i wanted

Sales - ***** (5 stars)
Excellent pre-sales experience with Mr. Anas and he can definitely be ranked as one of the best salesperson in this dealership. He ensured to get in touch with me on a daily basis to get the best possible pricing meeting my expectation and he was suggesting multiple options to make sure that I buy the car with the lowest price compared with other dealers

Great service! The wait time was accurate to what I was told... Outstanding service. Will for sure come back (:

If I had to choose, I won't buy a Honda car anymore.

Friendly service advisor. No complaints there.
Very disappointed with the Biopledge. I use to work for BMW and when we used it we vacuumed and wiped down all the surfaces. All this dealership did was spray it on top of all the dirt and grime. What even is the point!? Just a way to get us on the door I guess. Also, my tire pressure was low and I received it back with low tire pressure.

Let me start by saying this is my second Honda Odyssey, the first one I got it 2001, coming to the service its awesome, good in time and very good satisfaction to the customer in all ways, price of the product & quality of everything added to the vehicle......
Thank you

I am with Honda Frisco all the time and always 5 stars. But this time they did not find the root cause at first time so I have to pay second visit to get it done. Hope it s the last one for the same problem.

Every time I go here for oil change, they do a detailed check and gives me an honest feedback about the condition of my vehicle. They have knowledge representatives serving you.

I loved this place. Great staff. Helped me find the right car!

It is quite easy to schedule a service using the mobile app, excellent customer lounge and satisfied car service

Great service. They were very friendly and identified potential issues with my car. I'd highly recommend them.

Everything went pretty smooth as shoaib was able to get everything done over the phone so all I had to do was come make the down payment and sign paperwork. Highly recommend to work with Shoaib

Excellent experience in every sense. My vehicle was ready in the time promised. I will comeback again.

The lease was up on our Odyssey so we decided to take a look at the new Pilot. Test drove it, loved it. What a great SUV and the changes are fantastic. However we decided to go with a 2015 Pilot. Love this one even more. Sales rep, Luis Alvarez, was fantastic, listened to our needs and was nothing short of truly professional. Although we spent the afternoon there, even our boys had a good time. I would absolutely recommend David McDavid Honda in Frisco!

Was not there. My grandson took my car in for me. He was there for an hour and a half.

I ve had my car serviced here for years and have had good experiences but my last experience with Nicole was the best yet. She was friendly, professional and accommodating.

Sergio was a true professional and provided excellent service for our Odyssey. He collected all the details from us upon our arrival, communicated throughout the process, and got the job done on time. Highly recommended!

I arrived at the scheduled time. Some
one was at my window to greet me right away. He went to get my service technician who arrived shortly. I voiced a concern about a matter not related to my service appt. He listened to my concerns, turned out to my lack of car knowledge. He escorted me to the waiting area. After a period of time I received a list of all that was done related to the scheduled service and some recommended items to be done. I chose what I wanted done. The complete price was texted to me and I was called by the technician when that service was completed. I paid what was due, signed the invoice and was escorted to my car. I left a happy customer.

Sidney was great! She pulled my application and from day one she worked with me to get the best deal possible. She told me a number and stuck with it. Everything she promised me she gave me. If you re looking for a car this is the dealership to go to and look for Sidney. Very professional, punctual, and friendly, she treated me like I was family. 20 out of 10 for Sidney. Thank You Sidney!

Fast and efficient service. Easy to schedule appointments and get quotes over the phone. Everyone is very friendly and helpful.

Unfortunately we were not able to do business with this dealership yet, but let me tell you that they really do their best to work with their costumers and they are all polite and respectful. The reason that I'm writing this review is that we visited multiple dealerships during this week in the COVID-19 era, I'm really impressed that the only dealership that I saw that truly practicing social distancing is this dealership and you feel safe there. They all wear mask and they let you to do test drive on your own. I really appreciate the management and the whole team for the good job and caring about their employee and customers health.

Been a customer of McDavid Honda of Frisco since 2007. Always take my car there for service. In case there is a recall, it can be handled by "Honda staff and Honda parts etc. Always professional, as quick as they can be, comfortable waiting area and kind staff.
Recently had to have an extensive repair, the loan car was very nice, the job was quicker and less expensive than anticipated and my Rep. was Mike Myers? He was excellent, took great care to help me. He was not selling me on anything. He was in the situation with me and together we found the best route to getting me back on the road.

Maggie and Patrick helped me get into a new vehicle that was baby friendly when I was expecting. It was a wonderful experience from start to end. I would definitely recommend David McDavid Honda and I would ask for Patrick and/or Maggie. Thank you, Katie Bulger.

"RUDE" "RUDE" sales man. I have been to dealership and we started to negotiate and at one point we did not meet the numbers. I was very polite if you can not meet the numbers that is fine. He said he can not meet the price I asked for. Sales man left from the place and went inside with out even a single word. He had my car keys (took the trade in car for inspection) and did not bother to give the keys or tell me where it is parked. He was so rude and absolutely no professionalism. If you can not offer the car for the price he could have said it very clear its not possible. No drama required. I heard more stories about this dealership. but experienced it. Idiotic behavior ever. I would highly recommend not going to this place.

Scott Mazur was awesome! He went through everything in the car. All the features and benefits. Really listened to all our questions. Most importantly he made us feel important. Thanks Scott. One of the best car buying experiences ever.

Very good... Mr TYLER ANDERSON was very attentive and he worked his way to get my vehicle serviced on time. Thanks Tyler

We got our new CRV from McDavid Honda of Frisco and we could not be more happier with the purchase. Mark Ladd, our salesman, gladly price matched the offer we had received from other dealer. Mark was patient through the test drive and our questions. He never rushed us or forced us with an up sell. The dealership is conveniently located and has more color options than the other dealers (main reason why we came here from other dealer). We would definitely recommend this dealership.

1. Professional sales agent - his follow up on my internet request for price quote was prompt.
2. Sales agent, Sales manager, me and my friend - we discussed McDavid price quote (Honda Pilot EXL 2020 FWD) - and we agreed on the deal in less than half hr. There was no un-necessary back and forth and haggling.
3. Purchase contract signing and vehicle walk through process was thorough and very well explained.
4. Overall, I am really happy I bought our 2020 Honda Pilot EXL FWD at this location.

I am so grateful to have Justin Bach as my service advisor. He was able to explain my charges and worked with me so I can get to work and have my car back in a timely manner. I I appreciate his professionalism, being kind, and caring! I have an older vehicle that has to have work. I don t like costly car repairs nor can I afford a new car as a single mom. But knowing I m in good hands I will return!

Tyler Anderson gave me excellent service, took care of my car and made sure I got to and from work. David McDavid is my Honda dealer of choice in DFW.

My first visit to David McDavid Honda of Frisco, I was very pleased with my service rep Greg von Readen. He was so pleasant from the first moment we spoke on the phone to setup my appointment. I will tell others to visit and use their services.

Very satisfied with the service i have been recieving for the past 6-7 years at Honda Frisco.

When the battery in our 15 year old hybrid began to show signs that the end was near for it Jermy Harper was extremely helpful getting the battery ordered and setting up a time for it to be replaced. When my wife went it to pick it up Jermy noticed when he moved the car that the A/C was not working correctly. So that got fixed. Then when they noticed that the right front tire had a large sidewall bubble. That got fixed too. Late in the day on a when all the customers were coming to pick up their cars and the staff knew their trip home was just around the corner it would have been easy to just ignore these last few items. Jermy took the time to make sure my wife was safe and comfortable on her way home. Thanks Jermy.

Terrance was our salesperson. He was dedicated to helping us, without being pushy. Terrance was upfront about pricing- there were no surprises.