Worst oil change experience! I was made to pay for...

Worst oil change experience! I was made to pay for an oil pan repair because they broke the oil pan screw stripping. They blamed it on the previous repair shop. I waited for over 5 hours to get my car back. At one point during the conversation they refused to even tap the screw ridge and said the only thing they would offer is a oil pan change which would cost me in excess of $500.

In reference to Collin Baker s response:
It is unfortunate that Honda customer reps / service department heads describe data they enter on their own as records. The fact of the matter is that the oil pan was undamaged when the car came in. The damage occurred when your team of unscrewed the oil pan. It is easy to blame other shops for your mistakes and making the customer pay for it.

Stay away from David McDavid Honda!