BAD CUSTOMER SERVICE, AWFUL SERVICE DEPARTMENT, ST...

BAD CUSTOMER SERVICE, AWFUL SERVICE DEPARTMENT, STAY AWAY!

I wish I could them 0 stars.

I dropped off my car for service; nothing major just a few things that I wanted the service department to check.

They gave me a loaner car for the day, the car was in ok shape, a bare bones 2014 328i.

While my car was in the shop, I had to drive NYC for a family emergency.

The loaner car had less than 11K miles on it. While I was driving on a local road in NYC, the transmission dies on me.
Stuck on the side of the road, I waited for the tow truck for 2 hours to show up and take the car to the local BMW dealership in NYC.

The dealership in NYC said they would fix the car; 11 days later I receive a call from BMW of Sterling telling me to go to NYC and drive back their broken, poorly maintained loaner car and if I don't they would charge me for everyday it was not in Sterling.
It would have been nice if BMW could had given me another car in NYC so that I wouldn't had to last minute try to find a way back to VA.

Apart from that nightmare of being left stranded in NYC, I am now expected to pay for something that is not my responsibility.

This dealership has awful customer service, their poorly maintained car broke down on me and now they expect me to pay for the shipping cost to bring it back to Sterling.

If they can't keep their loaner cars well maintained, how well do you think they service your car? Not very well.

They DO NOT value customers, go elsewhere for service on your BMW.