Helixx

Review of BMW of Sterling

I had my tires rotated and balanced for $120 while...

I had my tires rotated and balanced for $120 while 328xi was in for a safety recall. After leaving and getting on the highway I experienced a bad vibration from 60 and up resulting in my steering wheel violently shaking in my hands. I brought the car to Mr. Tire once I limped her home as she was pretty much not drivable at any speed over 55. All 4 tires out of balance! Front right and left rear with more then 2 oz each. Hard to believe they actually balanced any of the tires. If their machine needs calibration and is out of spec, all 4 tires would have been out of spec by the same amount. Mine were out of spec ranging from 0.7 to 2.5. I paid $33 at Mr. Tire for the same job, this time done right, and the car runs smooth at any speed now. BMW of Sterling either did a seriously bad job or no job at all and just charged me for it. I called them the next day and am still waiting for a manager to call me back. To be continued .