Jai Romero

Review of BMW of Sterling

What a joke! Started out with being blatantly igno...

What a joke! Started out with being blatantly ignored by the group of salesman chatting about their weekend, and should have left at that point. We stuck it out and the salesman we worked with was nice enough, but very disinterested in working with us more focused on texting and stumbling his way through a sales pitch admitting he didn t know much about the car we looked at yet he had someone coming to look at the same car.. Then came the trade in process... Their new preowned manager is supposedly a Mercedes Benz EXPERT and didn t know enough about our car to offer us a trade value that wasn t laughable and not just based on price, he didn t know what model he was even appraising (an R350 is NOT the same as an ML350 as he kept referring to it VERY different vehicles)! We had been offered $5000 more an hour earlier at another reputable dealership (we couldn't come to terms on a sales price). His response was he could go up $500 and tried to use the airbag recall (that s on EVERY Mercedes from those years) to say he couldn t sell it, yet we bought two that way, and no other dealer had an issue with it. I suggest that your team reevaluate the use of the term expert when in fact this guy has no clue. What a waste of time.