Joey Holcomb

Review of BMW of Sterling

I just want to show the people my experience with ...

I just want to show the people my experience with this crappy dealership. What they have done to me I hope this doesn t happen to the next person after reading this review. I traded my 2015 dodge challenger 392 SRT for a 2014 BMW 550i fully loaded with 5600 miles. Seller, great guy told me right before I purchased the vehicle oh it was in a accident OKAYYY how bad of a accident? Just a small accident here on the lot but everything is fixed no issues. Nothing showed up on a carfax report, test drove and looked over it as best as I could have and no issues so far. They knocked only $2K off the selling price which was $69K. But they still find ways to get you to pay more for the vehicle with their scam tactics. Okay deal is done and I leave with the vehicle. About 3 month has passed and noticed a visible damage on the RT side door panel, so now I m really curious as to how bad the accident was and what was covered up. So I take my car to a body shop that services Richmond BMW vehicles in my hometown to do some investigation. If I could show you the mess they found wrong with my vehicle, but I have posted a few pics online so you can see for yourself and there's more damage that's covered up and not put back together the proper way. First off my car was in a wreck, a bad wreck, not a small fender binder. I still have visible undercarriage frame damage, interior frame damage which all this is hidden from the eye that we cannot see unless we really do a thorough inspection. I have horrible weld work that corrosion and rust is building up on my quarter panel, I have bonding and freehand crap work that looks like someone at the dealer paid under the table at someone s house to make it look good. The paint job was horrible, rear passenger door replaced and much more damages that the body shop said he did not want to take apart because he was going to have to charge me to fix it back properly. So after this information w/photos, I take my car to Carmax to get appraised and they said man where did you purchase this vehicle and how much you paid for it? So I gave them a brief rundown and they said my car was only worth $31K because of that accident with bad body-shop work, we recommend that you take it back and talk to them because that was FRAUD, so now I m HOT. Called my seller and had some words, emailed him all the visible evidence of the cover up crap work that I would have never thought a dealership like this would do. I expect that from a rinky dink dealer. My seller says man I m sorry about this and I really tried to get them to knock off more money, but what would you like me to do? I said I WANT MY MONEY BACK ; this is not fair to me as a very long time customer of BMW. So he gets his boss man which wasn t the general manager and I don t remember his title because I could care less at this point. He talks to me and not in his words but pretty much tells me nothing he can do for me. So the dealership appraises my vehicle, said they will give me $40K to buy it back and purchase another one of there vehicles so they can stick it to me 2 times. WOW really guys? What you have done was fraud, sold me this crap car that is going to be a rust bucket within a year that has frame damage and other damages that wasn t disclosed to me. This is what you called not being appreciated for your service and that crap we go threw. I know I want my money back, I will fight this and do not care what it cost me. Hope this review helps.