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Review of BMW of Sterling

Customer service is nowhere to be found. Our sale...

Customer service is nowhere to be found. Our salesmen was having me jump from car to car to show different leather and exterior color combos instead of showing some swatches in the showroom. I believe that showing swatches of paint/leather colors should be the norm on an $80K vehicle. The service department is also below average to say the least, in regards to customer service. Took my vehicle in after getting a confirmation over the phone that it was ok to wait on a taillight failure repair/diagnosis. After waiting nearly 2 hours I was told that they didn't have the part so I have to come back next week. TWO HOURS to tell me the part isn't in stock, really? I was told that they would wash the vehicle if I had another 10min and although I was upset I figured it wouldnt be a total waste of time if I at least got my car cleaned... After 30min I asked where my car was.... they couldnt find my car and I missed an important meeeting!!!! I went and searched their lot to find my own car. When I found it with the service advisor himself he said, "oh looks like they forgot to wash it, sorry about that" UNREAL. Go elsewhere