Each and every time I leave the BMW Sterling servi...

Each and every time I leave the BMW Sterling service department I am extremely disappointed, not with the actual work done to the vehicle, but with the service provided by their employees communicating with me. They are non-responsive, take hours to call back, will not give you a rental car for an oil change (even though it is supposed to be guaranteed for the life of the vehicle when you buy it), tell you it should by done by lunch when you drop of off for your 7am apt and still don't hear from them until 4pm. The receptionists are not helpful - call to find out the status of my vehicle and they tell me only my service advisor can tell me, but my service advisor is unavailable (they don't even check to see if they are available). The customer service is truly unfortunate... I buy a luxury to be provided excellent customer service, but you definitely will not receive it at BMW of Sterling. I cannot wait for my maintenance warranty to be over so I can take my vehicle elsewhere.