Extremely unprofessional, and unlike any other Eur...

Extremely unprofessional, and unlike any other European luxury brand dealership I have dealt with. Reading the great reviews here I am surprised and dismayed at the experience I had with this dealership. Very unpleasant experience dealing with the internet sales staff, with more than a weeks worth of back and forth emails including multiple reminders to just tell me about availability, and a phone call on my rare day off where I was asked the same questions all over again, and a deal way more than reasonable. I followed up with a phone call the next week, and was reached by the same staff member to give me an even higher number, after which a manager ( Ed ) spoke with me remarking that he wasn t aware that the vehicles in question were loaners and that he would fix the numbers and call me back in 5 minutes. 2 hours later, he reaches out to me to tell me in fact the numbers I was quoted were correct (lease numbers higher than new inventory) because the vehicles have not been in the loaner program long enough ( these vehicles are still listed for the low sales price that I was going off of).
Perhaps the reason I was treated this way is the fact that I was dealing with inexperienced staff through the website, but my attempt at reaching the more experienced advisors to finalize a deal before my move was futile.
This is a new low and is unbecoming of the BMW brand, because the experience of my friends and family with the brand was what prompted me to look at leasing a BMW in place of my Jag/Mercedes.