Baylor Scott & White - Hillcrest Review

I was seen this afternoon and evening in the ER. I went in with pain in my right side and the er was packed yet I was treated extremely well by every single staff member I came across from beginning to end. I'd like to let administrators know about a few individuals I was most impressed with starting with the xray tech, he was probably the friendliest most compassionate xray tech I have ever dealt with and having copd I've had more than a fair share. Next is my nurse I think her name was Sarah but not positive. She came on at 7pm. She was super caring and definitely takes pride in her job as a nurse. Last but not least Dr Houser is by far the BEST Er physician in Tx. Thank you to all for the excellent care.

This has got to be the worst most unprofessional hospital in the state of Texas. Nurses are rude as hell and act like it s inconvenient for them to help you.

I have seen a lot of hospitals in the last ten years, but I have NEVER seen a hospital as dirty as this one. From the public restrooms to the patient rooms and restrooms, this place is filthy.

In the bathroom of my relatives room, there is hair and fuzz clogging the drain. He s a male with short hair... and has only had sponge baths since arrival, so it is most definitely not his.

In ICU, where the wall meets the floor it is curved. It s extremely dirty in this curve. There are sliding glass doors. Where the door slides back, it s filthy. Dirt and trash have gathered in the area. The tile in the ICU bathroom is extremely dirty. The grout looks like it hasn t been cleaned since the hospital was constructed in 2009.

Trash is regularly dropped under beds. No effort is made to sweep it out. In the public restrooms, the multi toilet paper holders are often empty. There is hair all over the floors, the grout in the tile is again disgusting. Why put that type of flooring in if there is no plans to maintain it?

The patients food is awful. My relative is on a restricted diet. One evening at 6:30 he still had not had his food delivered. They questioned where his tray was and were told his food had to be cooked. Wouldn t you think everyone s food had to be cooked? He finally got a tray at 7 p.m. He needs the nutrition to get better and restore his strength, but the meals are so unpalatable that it is impossible for him to eat more than a few bites.

His nurses are hit or miss. Some days they re great, others they are not so great. I know this is not exactly unexpected. He can t get up by himself to use the restroom. He called a nurse three times to have them help him. A relative in the room finally helped him, as no one ever came and he couldn t wait any longer. We had been told that we were NOT to help him out of bed, but were left with no other choice.

I was astounded by the state of the hospital. It is less than 10 years old and does not appear to be well maintained from a cleanliness standpoint. I would hate to be there at the height of cold and flu season. If you weren t already sick upon arrival, you most likely would be upon your departure.

The staff is amazing and very helpful. Professional while creating comfortability for patience . Thank you guys

THIS HOSPITAL WILL ALLOW YOUR LOVED ONES TO DIE IN PAIN AND SUFFERING !!!! BETTER OFF GOING TO TEMPLE TEXAS DALLAS OR AUSTIN FOR MEDICAL CARE !!

This hospital and Dr. Karen Burnett killed my nephew they need to be shut down Im planning to stand and protest they let my nephew go home with full blown infection in his bowels ....Dr Burnett made a big error during surgery causing leakage of feces inside of him this caused an infection in which the hospital allowed him to go home knowing he was going to die they don't care about people. ***DR BURNETT DOES NOT PROPERLY CARE FOR HISPANIC OR AFRICAN AMERICAN PATIENTS WHO ARE LOW INCOME OR ON MEDICARE OR MEDICAID AND YES WE ARE TREATED DIFFERENTLY I DON'T CARE WHAT ANYONE SAYS I'VE SEEN IT WITH MY OWN EYES ****

ER is a long wait here. Time 5:45pm. My wife is bleeding profusely from the eye and no body cares. Many patients are looking for urgent care here, and so far waiting 2.5 to 6 hours wait. Lots of children waiting too. I guess 6 hours wait is the new norm now. We finally left and went home and scheduled an ophthalmologist exam for the next morning at a faculty outside Baylor Scott. Baylor Scott needs to address improved ER processing and screening. The focus on timely urgent care.

As a cancer patient I have had to make a few visits there. The staff and doctors are amazing.

My friend and I came to this ER after having been rear-ended in a 10 car pile up on the interstate. The nursing staff couldn't have been less interested in us. Since my friend didn't have insurance they didn't bother to do any xrays or any scans, told her she probably had a concussion and discharged her. never mind that my car insurance will be covering her medical bills for that visit. They sat me in a room, didn't even give me a call button, couldn't be bothered to provide me with a pillow for my aching head and neck. Nurse Kyle handed me a couple of folded up lumpy fitted sheets and said to put those behind my head. The doctor didn't even examine me and they only did xrays on the body parts I mentioned. As a nurse I was saddened to be treated this way by members of my own profession. As a consumer who made a choice to utilize the Hillcrest ER; I will find somewhere else to spend my money next time. My insurance premiums are too high for me to allow myself to be treated in such a manner by professionals who are being paid to provide a service. I would never treat my patients so callously.

Visit was great but don't try calling them, the answering system takes you in loops, at least the number listed by Google!

Went to Hillcrest ER, sent home, doctor stated nothing wrong
Went to Premier ER (FABULOUS) next morning, they admitted me to Hillcrest for emergency testing
PA decided it was not emergency, at which time I became my own advocate, and insisted on a doctor
This hospital was unprofessional, did not provide adequate or timely care.

To have such a capacity for large numbers of people to be seen understaffed and unnecessary delays

So far, so good. A family member had an operational procedure this morning. Everyone is very attentive and helpful. Checking in was easy. The pre-op meetings were a little out of schedule, but they got through it in relatively good fashion. Interesting to note that some of the furniture seems to be from the old hospital.

Someone needs to Dr Pattell that he is not god and give him lessons on patient respect and respect of women I asked him to leave the room and he kept on till he caused serious issues for the patient should be fired

UPDATE:

Took my wife to the ER who has had recurring pancreatitis from very high tryglecerides and genetics along with necrotically scarred gall bladder with crystalline sludge that was removed. She was in pain with an 8-9 pain level out of 10 and they did a urine test, MRI, EKG, and finally a blood test with a pregnancy test, even though she took steps after our twins were born to prevent us from having more kids.

In the end, the doctor thought it was gastritis when my wife was not symptomatic of that at all. In fact, the mixes of medicines did NOTHING for her. We will probably end up with a $1500-$2000 ER visit for fluids. She was dehydrated for sure since she went NPO as she always does when she is symptomatic of pancreatitis. She can handle pain, so if they are cautious of prescribing, then that is okay. Just hydrate her and send us home.

To ruin it all, the nurse asked my wife to drink water as they were discharging us... really?!? Yes, that increased her pain a lot with us leaving with my wife in more pain then when came to the ER.

So we ll probably be paying $1,500 to $2,000 for her IV fluids... spectacular... fail.

There are some fantastic clinics there still, but it s a shame that the ER does not reflect the quality of care of the rest of the hospital. We ll think twice about going there because we honestly don t know if they ll listen to the patient.

My own brother is a medical doctor who is... well, my brother, so I see him as my brother first. That s fine because he sees me the same way. He could diagnose my wife better from her history if he had to... or at least suggest some things for the doctor to check.

I guess when you see the love of your life in such pain who can run 4 clinics and bear much more pain than the average person, it s hard to swallow the pill and experience we just experienced. We have 2 Rx that we will not fill and most certainly will review with our family doctor tomorrow. My wife would ve waited had she not been so dehydrated.

OLD:

Amazing clinic staff here. Those women greeting me at the reception desk are amazing.

I never would have believed it myself but we were in and out of the ER in under an hour!
My son broke his radius bone in his arm playing football.
They entered us info the system and took vitals and info. Then got us back immediately and the ER Dr. Wright was awesome! He calmed my son and spoke to him as a person and really cared about him.
The X-ray machine was wheeled in and taken right there in the room - how cool was that!
And then within minutes two nurses came in and talked with us as the cast was placed.
Everyone listened to our questions and were so patient to answer them all.
We are now headed home. Thank you Baylor Scott & White and especially Dr Wright!

I'm rating this as what it is - a HOSPITAL - not a dang restaurant, spa, cafe or whatever the heck else these reviewers are talking about!
Did you go there for brunch or to have a medical issue resolved?
Really?

This hospital (and it's surrounding Doctor's offices/services) is one of the most advanced, technically competent and humane/caring I've been in throughout my life. If this was a movie review it would be TWO THUMBS UP! If it were a hotel review it would be FIVE STARS!!

So * * * * * (5) stars for the professional, advanced, caring, skilled services which is after all is said and done, why you go to a hospital. To have competent Doctors patch you up in advanced, clean operating rooms; right?

BUT I can't stop there.
What about the other reality of our healthcare system? What about: is any of this good? great? useful? if you cannot afford it? Mmmmm! I LOVE that new Cadillac! Too bad I drive a 3-cylinder POS made in China because that's what I can AFFORD!

So, * (1) star for the PROHIBITIVELY, massive cost factor!

I have been sent here twice over the past six months for completely different procedures, Rx'd by two different Drs. The first procedure had an out of pocket (I hadda pay) cost of over $20,000.
TWENTY GRANDE was "my portion" of the bill.
The second procedure had an out of pocket cost over $8,200.

Some may argue this is a failure of my BS insurance which ironically, I paid for because it's "Scott & White Health Insurance" - dumb me for thinking the ins.co and the facility were somehow related and therefore a good combination to have.
Whatever.. More healthcare BS and red tape to deal with 'cause you ain't never gunna figure it out. Not even they themselves can figure out when a computer glitch happens in their own billing systems.

The dilemma is the hospital's planning, not their skilled/follow-thru. They MUST know the cost of these procedures are massive (remember those amounts were "my portion" is 20% of the bill, so the total cost of them was double, triple or more) and while they were awesome at "pre registering" me over the phone and being super at making sure I was aware of the dates, times, Doctors, et cetera involved; not one person ever bothered to mention "oh yeah, and .. um... you got an extra twenty grande laying around for when you come in; cuz, we ain't lifting a pinky until you pay "YOUR PORTION".
No. Instead it goes like this:
Dripping with honey, wall-to-wall-caring-professionals get you signed up for a massive medical bill. Smiling and holding your hand the whole way until you are sat in the "registration room" with a healthcare-closer-car-sales woman who pulls out the big gun and points it at your head and says "how you gunna pay for this sucka?"

Should be called "Oh BLAM-OH care" because I felt like such a sucker for having believed all their caring, loving, smiles were sincerely aimed at solving some medical condition.

What's the net-result? I freakin' stormed out of that hospital TWICE in the past six months, furious, blood-pressure through the roof and embarrassed (what's that saying again? fool me once, fool me twice...).

You look mahvelous darlink! What's that smokin' atomic hole in your wallet from? Did you sell your house, mortgage your kids? Nice....

I'M SO DISAPPOINTED!! I have been to Hillcrest numerous times myself with great care. Well ya can imagine my horror when I had the ambulance take my 34yr old daughter out there at 4am. Being a nurse, I knew it wasn't her heart but also knew I didn't have anything at the house to help with this kind of pain..gallbladder attack...I'll get to the punch line now...according to her discharge papers they gave her HALDOL of an unspecified amount..only told her it was for pain. It's going 2 1/2 days now and she can barely raise her head off the bed..Haldol can also be a chemical restraint. Her diagnosis was EPIGASTRIC DISTRESS...

Staff always on the cell phone, texting and what not. Rude. The lab personnel was very nice and polite. Would defiantly not recommend .

Had to come here after my car wreck. Wait was so long but it was during COVID. The hospital is hard to go to now its so docs overworked

The worst customer service ever. My mom was having surgery today and no one would take me back so I could see her before the surgery. Ive been waiting too long. On a day where there should have been more compassion and care there was none.

Waited in a a room for an hour with an "in labor" gf just to get told they weren't going to check her, just monitor her. Now it's been almost 2 hours and I still haven't even seen the "clinic doctor" because their doctors wouldn't bother to help us.

Its like most hospitals around the country. All they care about is the money. I can tell you for a fact that if you have someone in here, you had better have someone that can stay with them there. Some of the staff have an attitude. My dad was in here for about 3 weeks. My sister was there most of the time and she could really tell you the whole story. She ended up meeting with the hospital administrator. It took them 3 or 4 times to finally figure out what was wrong ( serious infection). And then he had to go to their rehab center for a month (it was pretty good).

I went to the ER couple of weeks ago. The staff was ok. However the person that comes to tell you how much you owe for that visit came to talk to me. She gave me the amount that would be required and asked me how much I could put down. I informed her that the whole 523.60 could not be paid at that time and I could pay 150 on the spot. She comes back, informs me that the 523.60 was accidentally clicked and she was sorry and would put in for a refund of the difference. I have been calling around and why is it no one can find the request and that baylor scott and white has reviewed my account and that they will not refund the money due to the account. What is the point of asking how much I can pay if they are just gonna put whatever they want. I am not happy. I hope people pay attention when they charge money that they do not have. I had gotten in a wreck and lost my only transportation to work. Therfore the money that was taken was going to help me get another car so please make sure to go to another er as for i am also. Used to love going to Baylor Scott and White but the name makes me cringe now. If I could give no stars I would of...

My Dad is 74 years old and has multiple health issues. He has had very good care here and we TRULY APPRECIATE the medical staff and everyone who works there.

Thank you for keeping my DAD ALIVE and HEALTHY!!!!

My mother went in for chest pain. She was taken to a room after triage, and they drew blood and put a blood pressure cuff on her arm. However, the nurse failed to connect the cuff to the machine. When the machine tried to pump the cuff up it gave an error message and started to beep. We called the nurse s station and we were told they would let someone know. Fifteen minutes passed and a nurse never showed up!! We waited 15 more minutes and still no nurse. i walked to the nurses station and was asked if i needed help. I said, 30 minutes ago !! A nurse followed me to the room and connected the cuff to the machine... I would have thought that keeping a track of blood pressure would have been important on a patient that has chest pain!!!!! but what do I know?
We had been in the room for about 2.5 hours. No updates....NOTHING!!! I walked to the nurses station and asked for an update. Our nurse, Nick, the bearded man, came in the room and said they drew blood when we arrived. The lab said it looked fine...no problems, but did anyone bother to tell us that??? NO!!!!! He proceeded to tell us that they would draw blood again in 10 minutes send it to the lab and wait for results. the nurse drew blood, and Dr. came by after 30 minutes saying lab came back and looked good. He said he would get us out in a few minutes. Mind you this is the second time the Dr came in!! and basically didn t say anything. By this time it s after midnight. We waited for discharge papers... and waited... and waited... My mother pressed the button for a nurse. We got the standard reply!!! We will send someone right in. Of course, no one ever showed up!!!! Do you see a pattern here??? I walked to the nurses station again!! The doctor was sitting at the nurses station watch a nurse perform a rendention of a broadway play!!! I asked where we were at in getting our discharge papers? The Dr. replies, they should be ready to leave. Wow, that was the most informative thing he said the whole night!!! we waited another30 minutes before another nurse finally came in!! Apparently Nick was scheduled to perform in the broadway show and couldn t get the discharge paperwork to us!!!!..
Let me tell you something. I have never seen a more poorly run ER. Unfortunately i didn t get the Dr s name. But Nurse Nick was not at all helpful. If you need an ER go to Providence or go to Temple. The Dr and nurses in the Hillcrest ER are to busy having a good time to take care of patients. Very very poor service!!!

The were fast and professional. My time there was short and had very caring staff. The Dr was awesome.

The billing part of this hospital is really bad. They don't tell you what your money goes toward and they have 2 separate billing departments that don't talk to each other. My husband had a bill go to collections because of this. I'm pregnant with my first and won't give birth here because of this.

Really sad. Please be sure someone stays with your family member while hospitalized at Hillcrest. Your loved one will need an advocate and help. The nursing staff seem qualified and caring, but they are definitely spread too thin. The hygene services like cleaning, bathing, fresh lenins just don't happen. My mom's surgical procedure was successful, but the recovery service is abysmal.

Substandard nursing care. Lack of communication between departments resulting in danger to patients.

My elderly mother had an unexpected but fatal stroke. She spent her last hours at Hillcrest. The staff were all compassionate, sensitive, sensible - which is often not the case for a hospital, in my experience. Even more, they helped us figure out how to release her body for a home burial rather than use a funeral home. Thank you, Hillcrest, and keep up the outstanding work!

I have mixed feelings regarding this hospital. I went in at 11 PM for cramping at what turned out to be 14 weeks pregnant. I had never been to this hospital before as I am new to the area. We will touch on the pros first. The staff is great for the most part. Once I got into the back of the ER, the ER nurses and Dr. James were great. They were friendly, informative, and caring. The ultrasound tech, Priscilla, was the best. Most ultrasound techs won't even speak to you except to say they can't tell you anything and to ask the dr. Priscilla didn't state anything medical, but she also didn't feel impersonal. She told me she could see the baby, and what the heart rate measured at and let me see it wiggle around for a moment. Her demeanor was just great. The dr was kind when speaking to me, and answered my questions reassuringly. I didn't feel like he was rushing to get out of the room, and felt that he genuinely saw me as a person.

The cons: This hospital is dirty, as in veryyyy unsanitary. There were medical items, food crumbs, and blood drops on the floor of both the waiting room and ER room. In the ER waiting room, I even saw a roach. They came on the loud speaker to inform us there was a fire on the 5th floor, and no staff advised us as to whether we should evacuate or not. I waited for an hour to go back to the ER, and the total time I spent on this visit was 4 hours.

I will not be returning to the hospital just due to the sanitary conditions. I did take photos of the dirty conditions and the cockroach.

At first, staff was great, courteous and on top of things. Me and my wife went in labor and delivery, it was 5 star. Post pardom was 1 star. We had one nurse who seemed really dumb, forgot everything, and would come in to wake you up just to see if you need anything. "Yeah sleep". My wife didn't sleep for 2 days, as soon as she would connect, staff comes in. And we were not allowed to send baby to nursery at all. They said they cater to moms who breast feed, not to ones who don't. Food was cold, and nasty. So 1 start after baby, 5 star getting baby here, 3 start total is very fair.

They have a great staff and Dr Charles Buck is one of the best doctors I've ever had

Everyone on site has been so kind and respectful. I entered through the main lobby and was guided where to go. They spent extra needed time answering questions. Great service!

Baylor Scott & White Medical Center in Waco, Texas has become an extremely important member of our family. The Cancer Center staff has provided us with the finest medical treatment in such a wonderfully caring manner. Central Texas residents are very fortunate to have such a
First Class medical care center in Waco.

I just had my baby here last night. I have been coming here for 5 years and I won t be coming back. I am a smoker and after 8 months of not smoking I wanted to smoke and i had a security guard stop me coming in and tell me i can t smoke there I have to go to my car. I had my nurse tell me I m not allowed to go to my car due to I just had a baby and I needed to stay close. They need to hire professional people and especially mall cops that understand I m not allowed to be there. I wouldn t recommend this place if your a smoker nor if you want good professional care. This place is not like it used to be and I m disappointed in some of the things I have been through this visit. I wouldn t recommend having your baby here.

My goodness! I had to go through the dickens just to see if they had simply filled a position or not. I called and left messages for the interviewer until 2 weeks later I had to call anonymous just to have she finally answer the freaking phone! ...and the front desk staff didn't even recognize me or acknowledge that I was standing there- say SOMETHING at least! Aren't there ANY more professional people left and you really did not have to run--really. Thank goodness I was blessed with a job that pays way more anyway. Everything happens for a reason!

I'm very disappointed in the nurses they have at this hospital. They were nice and sweet while my grandfather was in there until it was time for him to leave and the nurse couldn't lift him. He had to have help. My grandfather was stuck between the door jam and the wheel chair for a good 5 mins until I got out and got him up. The man knew he was a fall risk and he still didn't bring help with him. The guy was kind of snooty to begin with and wouldn't listen to my grandfather tell him he needed to scoot from the chair to the seat of the car and held the wheel chair and wouldn't let him move forward anymore. The guy was acting like he was in such a big rush. I get u work at the hospital but one patient at a time. Sorry but not really enthusiastic about the way he got treated!

Worst experience - went to ER and seriously no one cared AT ALL. Loud beeping started going off in room and we could not get anyone to help because they weren't the nurse assigned to our room...they were huddled together drinking Starbucks. Really rude staff and misdiagnosis...later received a bill for almost $5,000 for about 1.5 hours of sitting in a room alone. Never again.

No hospital stay is a great one. However, this was about as good as it gets. Nursing staff was fantastic and so were doctors. Had the opportunity (?) to be in ER, ICU and the floor. All were great.
Two problems:
1. I needed a diabetic diet and did not get one. Too many calories, carbs and sugar. What food I could eat was edible at best.
2. Getting there and getting around on the roads is a nightmare. No signs directing you to Hospital and poor signage on hospital roads. It's an attractive, well landscaped maze. Especially not too good when you're looking for the ER.

Problems were minor. The medical care received is the most important part and it was first class.

My mother has gone in twice to the Emergency room the last vist about 3 weeks ago and every time they sent her home. Sunday my mom was feeling bad and I had to call for an ambulance. We almost lost her that night! Luckily I had asked for her to be taken to Providence hospital and they admitted her. She was sepsis and might lose her foot because hillcrest didn't care enough to treat her! I will never use this hospital again. Please don't send your love ones here unless you want them to die!

Difficult breathing and chest tightness and I still waited 6hours to get seen. I could have died and they would not have noticed.

The worst hospital ever!! Go there is you want to not be treated or if you want to die! There medicine is out dated, they could careless about their patients.

Horrible service I was waiting in a room for over an hour for my nurse

I have been well cared for by this hospital and doctors!

This hospital is a nightmare. Every time I've been to the ER with loved ones, something happens. On my most recent visit, we came here because my sis has been having nausea and vomiting for about 3 weeks now. They looked at her and then discharged her because they saw no reason to keep her. Well, she gets to the waiting area and has to run to the washroom to vomit. She had blood in her vomit so she told them she wasn't well to leave and needed to be seen. The lady at front desk, D'eandra Ireland to be exact, said she didn't have to check back in. That she would be called soon. To wait. Wasn't until I saw time was passing that I got up and asked what was taking so long. By this time, there had already been shift change. Turns out they never put her back in the system and said she should have checked back in. This place is a straight joke for an emergency room!! Don't bring your loved ones here if you truly care for them.

The best doctors you will find in Central Texas. The nursing staff is the most professional and personable. You may find yourself getting frustrated at first, but if you just relax and let them do their jobs you will be amazed.

My mother passed from cancer here. The nurses, doctors and staff were all professional but also personal with my mom. That makes a big difference to me and it did to her as well. Much respect and many thanks for everything.

Awesome professional doctors and nurses and staff!!! Dr. Greg in ER was terrific

Nurse forgot to take IV out when my elderly friend was discharged. Nurse forgot to give her meds one night. Place is filthy with hair everywhere. Food is terrible and not constant with timing. Nurses and staff very unprofessional. I guess we are just use to better medical service. Was very surprised Baylor in waco was this bad. was referred to by healthcare service. We are from a small town about an hour away. Will go to Dallas next time. On a good note I think the dr's are good. Update, cant get the hospital to send in instructions to home healthcare for follow up care Had to take her to another hospital. Contacted hospital with concerns but no response

Radiology department at this hospital is horrible. Was told to schedule an appointment, took 3 times to try to get it scheduled. The day before the appointment, I was told I needed to reschedule, then they told me they would make it work. Low and behold, I waited for an hour on the day of the appointment to find out that they didn't have a radiologist who could preform the work needed and they wouldn't be able to have a for sure time when they could do the appointment. Thus, I canceled everything. Horrible experience.

First time in this hospital and it takes forever to care for my 4 year old daughter

I went into the ER around 3:00 am Friday, July 28th with an absessed tooth, half my face swollen up and in a lot of pain. The entire time I was there, I was treated like an inconvenience, a waste of their time and resources, and the staff/Doctor acted as if they didn't believe a word I was telling them. More than once someone came into my examination room and asked me if I felt safe at home or if my girlfriend had done this to me. I could hear the staff talking about me through the paper thin walls, saying stuff like "Why is he even here if he's having dental pain?" or generally making fun of my appearance. If I wasn't in so much pain and unable to speak properly due to half my face being swollen, I would have opened the door and asked them what their problem was or at least asked them to walk down the hallway if they're going to talk trash about me. If Waco had a 24 hour dentist, don't you think I would have just gone there? I have never been treated that rude at a hospital in my entire life. Next time I'll be going to Providence or an urgent care center.

In 2-1-2018, I was rushed via ambulance to Hillcrest. I've never been to a Texas hospital before, however, heard a lot of bad things about them. The staff was very friendly, very attentive and was shocked because I thanked them for whatever they were in my room to do, even taking blood. This time, Hillcrest is full and has been for 3 months. They are sending me to Providence. They has a lot of one stars. I will leave a review for them too. However, last time I had insurance. This time I'm on disability and no health coverage. We will see.

I have NEVER heard of a hospital that makes you wait in the waiting room after being brought in via ambulance. I brought my boyfriend to the ER for severe dehydration, after waiting for 2 hours the ER clerk told us we d have better luck had we come in an ambulance, so I drove him home and called 911. He was able to get some fluids and nausea medicine from EMS, but has been sitting in agony for 6 HOURS with his whole body cramping from lack of electrolytes while people who are well enough to walk around cussing someone on the phone are being taken back. This is NOT a TRIAGE ER!!! Maybe we should call ahead next time.

Took my friend to the er as she was having complications after a major surgery she had just a few days before as she was instructed by her doctor who is employed by your company. She was taken back to a room but after a long wait a nurse finally came to insert an I've without even telling her name then left. After at least an hour people came to give x-rays then after around an hour further doctor came in who was very nice he stated a nurse would be right in to finish up after around an 45 min wait I went to the nurse station filled with around 6 nurses to see what was going on. I was informed by a nurse named Leslie female with blonde hair that their were several other people being seen and I'd have to wait I reiterated to her that our doc said a nurse would be right in. She proceeded to kick her feet up with an attitude. She asked me who was the nurse I did not know as know nurse even introduced themselves when coming in the room. She asked who the doctor was... I did not know I said she could look at the screen she was looking at to see then I asked to speak to a Manger. She paged her Manger and in front of me said " i have a disgruntled family member her that wants to talk to you, take your time" what made me really upset about this was not that the nurse wanted to play games with me, but that she was ok with extending our visit while my friend sat in the room in pain still recovering from her surgery. Even after this interaction I waited I the room maybe 10 fifteen minutes. My friend decided she had enough and was ready to go. She pulled her owe I've out and we left. When asking to be let out of the error area then we were approached by he'd nurse seeing what was going on. The rude nurse Leslie continued in the background as we told the charge nurse our issues calling us liars and other things having never interacted with my friend who was being seen. I was disturbed by this because not only was my friend being charged over 800 for this visit we left feeling like we wasted our time.

AVOID THIS HOSPITAL AT ALL COSTS! This place deserves NEGATIVE stars -- my sister and her friend were in a serious car accident and they received HORRIBLE, INHUMANE treatment at this hospital. Dr. Matthew Ray Huff was not only an incompetent jerk who misdiagnosed my sister's injuries, but he treated her with disdain and condescension, speaking rudely and roughly to her moments after she was brought in by ambulance. Dr. Huff released her and his staff told her "she can't lie in bed all day." Unbelievable. Thankfully she went back to Plano and was admitted to a real hospital with a competent staff who were incredulous that she had been released in her condition. Save your life -- go someplace else.

I absolutely hate this place! Worst experience ever. They herd you like cattle. Treat you disrespectfully and release you without a diagnosis. Young doctor had no clue what was wrong with me and didn't bother trying to figure it out. Nurses are not very bright either. Nurses thought they were clever but I knew exactly who they were talking about. ME, THEY WERE TALKING ABOUT ME!!!! WHAT EVER HAPPENED TO ASKING A PATIENT QUESTIONS INSTEAD OF JUST ASSUMING? I was treated like a druggy although I did not ask for pain medication, I have my own, THANKS! PAIN PATIENTS BEWARE, THEY WILL DISMISS ALL OTHER SYMPTOMS YOU ARE COMPLAINING ABOUT AND LOOK DOWN THEIR HOLIER THAN THOU NOSES AT YOU WHILE THEY'RE DOING IT!!! They need a new protical for the way pain patients are treated. Do not waste your hard earned money here! I spent 4 agonizing days researching my symptoms. No one will listen to me but life must go on. One star only because they don't have a -10! I feel so sorry for older patients who do not have an understanding of how to research on the internet.
No wonder they are dropping like flies from suicide, no one will listen to them. If you have chronic pain don't give up, please. AGAIN DO NOT WASTE YOUR HARD EARNED $$ HERE, MY COPAY WAS $250. WHICH WAS PAID ON THE SPOT. FOR WHAT? I HAVE NO IDEA,I GUESS THAT'S THE PRICE FOR HUMILIATION AND POOR LISTENING SKILLS THESE DAYS. What has happened to doctors that actually take the oath to do no harm?

I went to the ER this past Tuesday , got there about 7:45 pm and got out about 1:15 am Feb 3. I had an x-ray on my left arm, blood tests, ultrasound and EKG. Finally the doctor came in around 12:30 to 12:45 and told me I had Cervical Radiculopathy, and Thrombophlebitis arm. Which means that I have bloods clots just under the skin in my left arm, and pain coming from my neck going down my left arm. They did more than I thought they would do, but when the doctor release me to come home, The nurse took the IV out and she bandaged it with a cotton ball and a piece if tape. Well, I had started to put my jacket on and she had left the room, well, I felt something wet on my shirt so when I looked down their was blood all over my shirt. I did get dizzy which the nurse downplayed, and then she asked if I wanted a wheelchair, but I didn't think that she should have asked, She should have insisted that I be taken out in a wheelchair. I was so tired that I just said no and I will use my walker. But she did insist that I sit in the waiting room until I felt like going to my car. Since when does the patient lets them know how they want to get to their car? I thought that it is standard procedure to have someone take you or help you out to your car. I am 62 and I have to use the walker to get around, and those nurses are just so busy at night that they can't take anyone to their car. But the doctor was nice, but since I have been there several times, they know I have many, many issues. And anything can happen. I only go when I feel it is necessary and I am sure that they don't like me coming in, but I don't really care. Hillcrest tries to improve on their service. And sometimes you think that they have done a really good job. But I want more that just the check-out paper that they give you. I want the copy of the doctor's notes that goes to my doctor. There is nothing on the check-out paper that they don't go over with you when you are there, but they give you the diagnosis but then what else does he say behind my back? Any takers? I try to be on my best behavior, but I am wondering what the nurse say when ever the patient is gone? She clearly did not bandaged up my arm properly. And she has access to my medicine list but does she know how to read it, or maybe she don't know all of the medications so it should be up to the doctor or nurse in charge to make sure she understands what medicines she needs to be aware of. But I am just stating that the nurses I know are good in their field, but if they don't know a medicine then they should find out. I just hope that when I have to go again sometime down the road I hope, that she listens to the patient also, cause I know more about me than she does. I just don't want to cause any harm to come to me, because she did not think she had to listen to the patient. But I am sure that they do try and that I have faith in those that are always learning.

It is frustrating, when you're hurt and need help, the staff treast you like a no one at best or a junky... Patients are not being taken serious at all

I arrived around 11pm, and from the moment I walked in everyone was extremely nice and accommodating. I also got in to see a doctor/nurse immediately

My son went to the ER in January. The doctors did a good job taking care of him but billing has been a nightmare. I never received an itemized statement. My son paid $950 that night when it turns out since you a billed by multiple companies he only owed $200. Now after 8 phone calls to 8 different billing people who gave me multiple different answers. My extra $700 is just missing and claims says I m not due a refund. What a mess!

I brought my Aunt into emergency last night. She was taken care of promptly and everyone was wonderful. She was admitted later and today she is still being taken care of promptly and kindly. Our family really appreciates them. Our Aunt is very important to us and my Mom.

be sure to check your credit. paid cash for a dr visit, 2 years later i got a charge against my credit for $14. never received a bill.

New hire...back nursing.First field I started in my twenties.Now Im back.Excited about the new start.

I was in the general surgery office the other week and was greeted, barked at rather, by the rudest woman I have ever encountered. I believe her name was Christie. Scott and White need to do a better job training staff on how to treat customers. Her demeaning attitude was disgusting.

A few days ago my brother had a serious car accident and was in intensive care for several days. The nurses were very kind and compassionate, especially Molly treated us with dignity and respect, she was very patient because we had many questions regarding my brother's health. They kindly and respectfully answered all our doubts, my family and I thank you for what you did to help my brother.

Dr. Matthew Huff is the worst! He has NO bed side manners and treats patients like they're wasting his time. I went in for a seizure via ambulance. He looked at me said give her some fluids and walked out of the room. I asked to speak to the charge nurse and the nurse Patrick said he was unavailable at the time. Dr. Huff is making Baylor Scott and White look horrible. His reviews on Healthgrades are absolutely correct and it saddens me that yall are allowing him to continue to treat people this way.

You have two choices. You can either agree to let them video and publish your medical procedure and be treated, or you can decline being videoed and they will not treat you. If you ask why, they tell you they won t do it anyway. My question is if you re not going to need it then why are you asking for consent. Simply big med and big biz caring more about themselves then your privacy or care. This is not the only bad provision in their release by the way. It s just the only one I m addressing here.

I have been a patient of BSW for several years. The last few visits have been the worse. The doctors have been unresponsive to messages and the lab results are very slow to post for review.

You call the office and customer service no one seem to want to help. It s always the same reply. We will send a message to the doctor.

Find another doctor there are some really good one around.

2 years ago I had my Four incisions done on my stomach I had real bad gallstones and affected gallbladder both of those were taken out I was prounced dead on the table but the doctor brought me back to life I Want to thank! Jennifer if she still working their. I am coming back to Jennifer I have a Buffalo hump on the back of my neck.I am in such pain i'm not able to sleep at night because of that reason, I need to know can I come up their to have my neck examination due to a Buffalo hump I need a surgeon to remove the Buffalo hump.

I have had nothing but pleasant experiences with this hospital. I, being the klutz I am, have been in their ER several times, had various doctors appointments with them, numerous MRIs, and many family members have gone here as well. I have always received the best care and attention from the workers. I cannot believe so many people have rated this hospital one star. Of course nurses and doctors are not going to be at your beck and call in an ER! They constantly have other people (with worse problems than you, probably) coming in to be treated. I am tired of hearing these reviews about "no one would take care of me". Well, they probably had something more important than your issue going on and STILL got to you on top of it. I had a hole in the back of my head that ended up needing six staples. I had to wait just like everyone else while doctors and nurses were seeing to people in the trauma unit. However, when the doctors and nurses were able to get to me, they have ALWAYS been friendly, understanding, and hard working.

Father in law with dementia is not getting personal care at all. They will not feed him or take him to restroom. Family members are having to do everything with exception of giving meds and taking vital signs.

The nurses and doctors where very very nice and made me feel comfortable.

I went in for a shooting pain in my arm that had has been going on for 2 weeks now the only thing that was good was getting to a room quick. After a couple minutes the Dr came in told me to take Motrin. Only looked at my arm after I started complaining though he barely did that. At all I saw him for maybe 2 minutes and when I was discharged a few minutes later I asked to speak to someone about that I ended up waiting nearly an hour for the charge nurse who never showed up. I'm going to be charged an arm and a leg for being there for five minutes. I would have liked to know what was wrong with my arm since it is my right arm and I'm right handed. I can't do anything with that arm with out pain shooting up it and now it feels like ice water is being poured on it. But I guess after 5 seconds one knows that Motrin should fix something that has hurt for 2 weeks

After having two children, I knew when I was about to have a baby. Keep in mind, I had them naturally, with ZERO help from epidurals. So one would think, "Yep, she might know when she's about to have a baby because, well, she's been there before without drugs, right?" If you're a logical person, you would say yes. But apparently NOT if you are one of the "medical professionals" who work at Baylor Scott and White at Hillcrest in Waco, TX. SMH. My husband and myself were sent to triage on the labor and delivery ward. I was in pain and begging for assistance and help. The nurse came in, checked me, and said I was 3.5. And that she would come back in an hour. I then begged for them to admit me as my contractions were 4.5 min apart from one another and she said, "Well, the physician just wants to be sure that you're actually in labor." My husband then said, "I've seen her this way before and I'm pretty sure she's in labor." My TRIAGE nurse then told me to press the red button if I needed anything or otherwise they would check on me in an hour. 20 minutes pass and I am screaming at my husband to help me and that something's wrong as I was transitionin into labor! I pound on the red button as my husband paces in the room for a bit and then goes into the hallway to get someone. Next comes my nurse who checks me and I guess I was too difficult to read how effaced I was accurately who then calls in the head nurse who checks me. My triage nurse then tells me, "Well it looks like you've just landed yourself a room in labor and delivery!" All happy and smiles. I was then moved to the labor and delivery room and was asked if I could move from the bed that I had been on into the bed I was to be in to have my third son when my contraction stopped. I couldn't move, because my contractions wouldn't stop. They then physically moved me, correctly (the first time I felt they did something correctly in the past 4 hrs.), on to the l&d bed. Someone else came in to place an I.V. in my arm and while she was trying to place one, my body started to have our son. I could not stop. No doctor in our labor and delivery room that I had had the honor to reside in for less than 5 min., was present. My son was born and delivered, I guess, by a nurse. Who later joked, "Well, I'm glad I didn't send you away because you would've had that baby in the parking lot!" And yes, I was billed by a doctor who was NOT present at my sons birth, only afterwards. JUST THINK, who would have delivered my son if the nurse would have came back in an HOUR vs. 20 min. when I was pressing the nurse button to check on me???? Right, my husband, who has ZERO medical experience. Thanks for nothing and way to make what's supposed to be one of the most beautiful experiences of my life one of the worst ones, Baylor Scott and White at Hillcrest. Love, an educated mother.

P.S. Hillcrest, please spare me the generic response to my negative review of your patient care. I've already spoken with everyone at your patient relations or what have you with ZERO results. Just trying to inform others that this place is nick - named a special name in central Texas for a reason.

Worst hospital ever Would recommend going to providence. Yes they get you in and out faster, but that s because they don t care to help you. Just want to charge you for everything they can.
This place doesn t look out for the patients health just their money. Ive been waiting here for 2 hours when I m pregnant and my baby has no heart beat.

The lady for pre register for labor and delivery was awful

Total waste of time and money. I'm at another ER a week later and finally getting some answers.

Women s and Children s wing is incredible. Dr Bauchofen is a fantastic OB. Nurses in both labor and post partum are top tier quality. We ve never been cared for so intentionally.

My best friend/sister came in to deliver tonight it was the worst service ever! I mean ever. I told the nurse she was feeling pressure she comes in to check my sister and she is at a 8/9 from what Katie the nurse said..... she walks out my sister gets another contraction and is saying she has to push and she can not stop. I run to get the nurse who rudely reply s well it s not going to do any good if she won t push and the baby isn t down and takes her time coming in then rudely kicked me my sisters mom and sister out of the room just to realize then baby s head is out and she puts her hand on the baby s head trying to hold him in. Then the other nurses are being rude telling us to go to the waiting area and they wouldn t even open the door so we couldn t get out. Now my nephew has a bruised face from her trying to hold him in so the dr could come. Very very very poor service and there was no need in their rude mouths. I called the nursing supervisor on them and made a complaint and i will call Melanie their boss tomorrow. I will not recommend them to deliver anyone s baby ever. When i have my next one i will not deliver their ever. Go to providence people the nursing staff is so poor at Baylor Scott and white. Like this is very unacceptable very.

Beware! You will not be informed the ER doctor will not accept United Health Care Insurance! You will get a bill even though you are fully insured! A disgrace! Never returning!!

Had a panic attack and was taken here at 4am. Was taken here was not treated or given anything. Was not taken seriously and was neglected by most of the staff. Was sent home only to have another panic attack and was taken to another hospital who treated me professionally and treated my symptoms.

Ended up spending a few weeeks here after an unexpected surgery and despite it being a hospital, it wasn t that bad. The nursing staff was great the entire time.

I have been here many times even given birth to my youngest here. And every single time you even mention pain they immediately treat you like a drug addict. I had a c-section and they literally cut off my pain meds with no explanation two days in. I have never used drugs and always provide drug free blood and urine samples. It's sad how they treat people who actually need pain meds here. I absolutely cannot stand it here it's close to my home that's the only reason I use this hospital at all. I'm not the only one who has had this problem with this hospital a friend of mine came in with a broken arm and they refused her pain management for 6 hours. This hospital nreds to learn the differencebetween a junky and a real patient in pain. I'll be going to providence from now on.

It's 3 am. Came in with my infant son who had 104 fever, it's been two hours since we got here and still haven't been seen. I guess a fever that high isn't emergency enough or what?!