AutoNation - Subaru West, Golden Reviews

The online and sales communication was great and really helpful. Our sales guy, Allen, was able to tell us everything we wanted to know about the car without hesitation. HOWEVER...as soon as we got to the financing portion of the sale I wanted to pull my hair out.

They started out with a ridiculously high interest rate [do your research before you show up and know what you *actually* qualify for, then ask for it], kept pushing extended warranty packages and didn't openly disclose deductibles/timelines [we had to ask questions multiple times].

Choosing the car and making the decision to purchase was easy. Working through the financing was a headache. This wasn't my first experience buying from a dealership so I came somewhat prepared but it was still very frustrating -- if you're a first time buyer from a dealership please do some Google'ing and show up ready to fight for yourself, you'll need to!

Walked around the lot for at least 20 minutes, nobody came to talk to us. So we went into the showroom and still nobody to be found... this dealership must not want to sell cars. Very displeased.

The dealership did a great job in explaining why my 1.5 - 2 hour catalytic converter replacement recall could take up to 4 hours. They had to let it cool off which makes perfect sense and my service advisor, Michael Bright did a fantastic job explaining why and I could tell it wasn t his first time apologizing for time time frame I was expecting.

I understand in business that it is not the fault of the messenger and he did a great job communicating with me as well as the technician that caught a couple of other important items that needed to be repaired that were covered under warranty. They even had my car ready well before the promised time. Which most of us don t ever experience at a car dealership service center

Amos was amazing. He worked hard to get us the right deal with the right car. He is our new car guy!

Nick helped me and he was great! I recommend buying a car from them for the best deal and amazing customer service!

We had a great experience working with Don Wright at Auto Nation West Subaru to buy our new Forester. Don was extremely helpful and patient during the whole process. In addition we were happy with the deal we received as well.

Friendly, very courteous, and helpful. I use a walker, they took it out for me, and then put it back in my car. They, also, drove my car into the garage so I could have better access to it. They went beyond helpful! I was impressed with all!

I really, really appreciate the AutoNation Subaru West service team - I feel confident that they give me great advice on what I need to do to care for my car, are always friendly and professional! Thanks, all!

I can't even begin to describe how wonderful my experience was. I had been to 3 other dealerships and since I am female and shopping alone I experienced high pressure salesmen to complete ignoring of the staff. Not so here! I walked in and immediately was greeted by a receptionist. The salesman, Dennis, was attentive and listened closely to my budget and payment options, even writing everything down! After we had spoken for a while then we went out and looked at vehicle options. During the test drive Dennis made sure to talk about the car options rather then distract me with idle chit chat and test driving in the mountains near Golden allowed me to really see how the vehicle handled! They printed out all the numbers for me and didn't pressure me to buy that day. When I returned the next day Dennis was there and happy to let me test drive again with the person I brought with me. The purchasing process was easy and painless with Dennis helping us through every step. I strongly recommend this dealership of you are looking for a no pressure experience with nice people!

Great vehicle at a great price. Got exactly what we wanted.

A great car and very thankful that Autonation could accommodate the exact car I was after. Very happy!!

Had a great experience while buying a car frome here. I was in and out pretty quickly with no hassles, and I able to find exactly what I wanted, the staff was very friendly and helpful with all of my questions. Would definitely return, and refer all my friends/ family here.

The service department staff are always personable, knowledgeable and super-helpful in advising me about the mechanics and electrics of my vehicles!

Pleasant experience, helpful staff, got everything I wanted and felt great about the process.

Just there for service but they are quick and honest.

2nd time vehicle purchase through AutoNation I am completely won over

Absolutely terrible. The Finance Manager tried to explain to me that I didn't qualify for 0% APR because of my lack of loan history and that if I took on a higher interest loan that I would be able to qualify down the line. Then magically, when I tried to leave I qualified for 0% APR. They may call this "negotiating", but I prefer to call this fraud. He absolutely tried to take advantage of me because of my young age. The finance manager should absolutely be fired for pulling stunts like this. You can bet that I will be filing my complaint with the BBB and i recommend never buying from the crooks.

I've had three experiences with the service department and all have been excellent. I have a 100k warranty on the vehicle, so that obviously makes me easier to please, but they've all seemed very level headed, patient, honest and eager to please.

First time Subaru buyer and AutoNation Subaru West was a fabulous experience! The staff was incredibly friendly, took the time to understand our needs and wants, and outfitted us with the perfect vehicle!! Not only was Zach, our sales associate, very personable, he also had all of the answers when it came to comparing models to ensure we were making the right selection! I highly recommend this location for your next Subaru!!

I worked with Esteban to purchase my 2021 Forester and he was amazing! Very knowledgeable, and let me drive a few different models before I landed on the Forester. He was great to work with through my trade, and helped to pull up as much paperwork as possible before I came in to pick up my car. Also love AutoNation's commitment to supporting Breast Cancer Awareness - very close to my heart. Highly recommend!

Everyone was very nice and I LOVE my crosstrek. Thanks Susan!

Very good service. Got me in quickly and took care of the problem.

Shannon was great to work with. We got the price we wanted, and were in and out with a new car in a few hours!

The Crosstrek is rapidly becoming the unofficial car of Colorado, and finding one has been increasingly difficult, especially in manual transmission configurations. We were lucky to have had to opportunity to work with Dennis to custom order a 2020 premium manual, and the experience could not have been smoother! I was able to accomplish most of the process online and through the phone, and Dennis did a fantastic job of keeping me updated throughout the vehicle build and ship process.

We picked it up at the end of December amidst a chaotic travel season, and Dennis was a rockstar in getting us taken care of quickly and accurately.

Scheduled an appointment with John Nagle of the body shop, at 9:00 AM. When I set the appointment, I told him that I didn't have time to waste (by the way 9-5 hours, is your target market exclusively housewives?) because I needed to get to work. He assured me that he would have me out by 9:15. I walked in at 9:00, like we'd agreed upon, and Mr. Nagle sat there on the phone until 9:10. So I left. If that is customer service, I wouldn t give them business unless you have a lot of time to waste. But, then again, unless you don't have a job, you'll probably need to go elsewhere.

Worked with Dan Carne and he was extremely knowledgeable, and helpful in me purchasing a 2016 Forester. Couldn't be happier!

I have nothing but amazing things to say about the service I received at AutoNation Subaru West. My forester CVT went out on a ski trip up to Winter Park. We had it towed to AutoNation and they were able to diagnose the issue, present me with the options and also get warranty coverage for the replacement! 4 days later my forester is back on the road and I'm beyond words with my appreciation for the team. Thank you AutoNation for your service and you have a Subaru owner for life

The experience from start to finish was very smooth. Definitely one of my favorite dealership. Mitch was very friendly and helpful and I walked away with a really good deal on the trade in and the new car that I bought. I will definitely be returning for my future car needs. Thank you.

Leasing my new Subaru Forester couldn't be easier at this dealership. I was treated great and the whole process took just a couple of hour's. My salesman Allen was very knowledgeable and confident and he answered all my concerns and questions. All in All ...I was a happy camper!! I will recommend them to my friends and family. Thanks Allen!

Shopping for a car can be a nerve wracking experience- but not here. Everyone is kind, knowledgeable, and work together well. What a great team! I d highly recommend this location - especially if you have trust issues with car salesmen.

Best service in the Denver Metro area! I traded my Hyundai and leased a Subaru because of the service. The staff are friendly and helpful.

I worked with Rick to get my first Subaru! He had great customer service and the whole staff was very friendly! they work with you and want to make buying a car a fun and easy process.

Fantastic experience from start to finish. Our salesman, Dennis, provided great communication by phone and email prior to visiting the dealership, had the car ready for us when we arrived, and had us finished up on his end in less than 30 minutes. Rob in finance was equally outstanding and quick.

Overall, I can't recommend these folks enough.

Everything was great. Our salesperson was knowledgeable and pleasant.

Everything from starting on the Internet to driving away in my new Forester was excellent. Chuck Hannold was the best sales person I can remember ever having. He and Mike the sales manager worked hard to get me the best deal possible. This is the third car I have bought from this dealership and each time the experience has gotten better. I highly recommend Auto Nation Subaru West!

Wonderful service! Everyone was so friendly and helpful.

Had a wonderful experience and am very happy with my choice to buy from here. Shannon was a wonderful salesman and even assisted after I bought the car.

Had a super pleasant transaction with Shannon Sandoval. No pressure, happy to answer all my questions, and very accommodating. I d gladly do business with him again.

All members of the sales department were polite, quick to respond, efficient, and straight-forward. I visited a dozen dealerships representing at least eight automotive brands during the three week period I investigated my options for an SUV lease. I've repeated this process many times over that past forty years in the Denver area, and AutoNation Subaru West was top tier.

Nice and clean dealership with some decent salesman working the floor with a ton of options to choose from. I will change my review once the car is actually in my hands depending on how smooth that goes. This purchasing time was during covid 19 so I understand they are half staffed. This review could have went either way in actual star amounts. My original experience was not good at all and I actually left to go to another lot, the original salesman left me waiting for 25 minutes out front with the key, knowing I was in a rush to get to work, thankfully Ian (who is awesome) helped me out! The actual act of buying the car went kinda smooth, Estabaun was so busy who could barely sit, yet again, I understand due to Covid, everyone including myself is making up for slack due to salary cuts etc. The big deal of this buying process that upsets me the most was finding out today they did not send out my Co buyers paperwork the next day but 2 days after. This after stressing I needed the car Friday or Monday at the latest for work (the whole reason I was buying a car). Due to this mistake on there end, I will have to rent a car and go out of my way, which is not the coolest thing in the world. Overall, I cant say I would totally would buy another car from this dealership or send a friend over, as this was the second subaru I have purchased in Denver, this was a far worse experience. Ian kindly reached out to see if there was anything to do to help, I refuse to take possession of a vehicle that is not properly financed yet, he also offered me a complimentary tank fill up. This is all cool and I really do appreciate it, but does not exclude the fact nobody listened to my needs, promise from several people and still dropped the ball.

Truly excellent experience here!!!! Highly recommend this dealership over the Flatirons Subaru in Boulder. Request RJ Seidel, he is the best Sales Advisor I have EVER worked with. He made my car buying experience great and low stress. He takes the time to explain everything about the car /paperwork details and did not make me feel rushed or pressured at all (unlike the experience I had at Flatirons Subaru). When the car I wanted wasn't in stock in CO, they traded a car with an out-of-state dealership to get it to me as quick as possible.

Waiting for paperwork when buying was the worst part (not so bad compared to what buying a car is usually like). Sales folks were easy to work with and the service folks have been outstanding on my last couple oil changes.

Went in for a recall, service was professional prompt and fast. I'm on a pretty specific diet and I brought my lunch with me, they very kindly let me use their kitchen to warm it up.

I purchased a Crosstrek at Auto Nation Subaru in Golden after considering 8 different vehicles at 5 dealerships. For once it was actually enjoyable buying a car and the sales and financial staff were well informed and friendly about the cars, options and financial details. I had also checked prices online and got a very reasonable deal.

I was pleased with the quality of service done by AutoNation Subaru West on my 2017 Subaru Impreza recently. They corrected some issues in connection with recalls while I enjoyed a cup of coffee in their comfortable customer waiting room. The service was prompt and efficient, and the staff members were upbeat and friendly.

fast, easy, great customer service- came in for my 60,000 mi check up- another shop said I needed breaks done and AutoWest let me know that I didn't need them done yet which saved me $400- happy with my service here- they know their Subarus!

I traded in my 2019 Outback for a 2020 Forester. Dan Carne and Chris Paine made the whole process simple.

Dennis was great in helping me pick out a Forester and getting the one I wanted for me. Such a smooth and easy experience buying a car. Would highly recommend to anyone.

Service team saved me from unnecessary work... and went above and beyond in helping me feel safe in my new (used) Subaru!

I worked with Chris Noll to purchase a new car and he was responsive, knowledgeable and friendly. He made the experience effortless and worked hard to ensure I found the car that met my needs. The entire process was smooth and free of any high pressure sales tactics. I genuinely felt Chris was invested in providing strong service. I highly recommend anyone to work with Chris.

Car salesmen Rick Parish was very helpful in my civic buying process. No pressure, no one waiting to force you into a car. Understood I had a set budget. Worked with me for 5 hours to get the numbers right. Joe the final guy we saw, was not so great. Pushy with the extra offers but I guess thats how to make money.

Well organized and socially distanced. Couldn t have been simpler! Highly recommend.

Great experience, Jill was very accommodating and down-to-earth. Love my new Impreza.

Hands down best experience in a dealership! Brett is the BEST and really went out of his way! And Bob in finance was a dream to work with! Go see these guys you won't regret it!

Brandon and Chris were great. Very professional and easy to work with. Highly recommend working with these two when you are shopping for your next car!

Thank you to Travis, Reid and Rob for assisting us purchasing our first vehicle through you. We are thankful for your excellent service.

This was our first Subaru purchase and normally I would rather go to the dentist than deal with all the headaches and time it takes to purchase a vehicle. But honesty this was the best and easiest experience I have ever had buying a car. The reason being was Esteban, he was the most laid back, easy to deal with car salesman I have ever experienced. We initially came in around 7pm on a Friday night to test drive a Outback. After the test drive it was pretty late and we told him we would like to think it over and come back in the morning. Normally from past experiences they would hound you and pressure you to buy right then and there and not want you to leave. Esteban on the other hand told us "absolutely please go home and think it over" I was a bit shocked as I figured he would want me to commit right then and there like most salesman do.
So after thinking it over we returned Saturday morning and purchased the Outback. The rest of the process was easy and pretty straightforward. But I can honestly say the reason we purchased from Subaru West was because of Esteban and his no pressure attitude and the way he was honest with us and made the experience a joy.
Will defiantly will recommend friends and family here for future car purchases.

This dealership is incredibly accommodating and there's no sense of 'aggressive' deal making going on. My trade in was fair and Ben made it very easy to understand and execute. This is our second time working with him and each time it's been personable and pleasant. I am giving it 4 stars however because it seems like the dealership as a whole could do better on separating their attention on walk in's to people who have made appointments. Overall though, great experience!

I was looking for a used vehicle and reached out to Autonation Subaru in Golden. Justin immediately responded to any and all inquiries that I had and he did so in a timely manner. We had an issue with the first vehicle that we purchased and were thankful for the 5 day/250 mile option to return our purchase. Justin was quick to accommodate us and make everything right. We kept our second vehicle and would use this dealership in the future.

Thank you so much! Everyone I interacted with was great, and Brandon went above and beyond to make sure things went smoothly for me.

When deciding to buy a new car, I went to all 3 Subaru dealers in the area. I told them all the same thing. I am buying my car today, so give me your best price and if it is the lowest, I will be back before the day is out to buy it. The first dealer said "they didn't play those games" and I walked out. At the second dealership, the salesman was pleasant, but the manager was not. He told me that "if you are just shopping price, come back and we will beat any price, but I won't give you a solid price up front." So the salesman wrote down a number that he was sure he could do. Then I went back to Dan at Auto Nation, where I had test drove a car with him 2 weeks previously. Dan was wonderful. He gave me a great deal, didn't push me to buy a bunch of "fluff", and explained and went over all the features of the car so I would know how to operate the features. I was very, very pleased with the service and attention that I received at Auto Nation from Dan Carne. He is very thorough and not pushy as many salesmen are. I am in sales also, real estate, and I am not a pushy sales person and don't like dealing with salespeople that are, so I was very comfortable with Dan and trusted him to do "good" by me.

Eric was extremely helpful from the first moment we walked into the dealership. He allowed me to ask questions and tell him the most important things I wanted in a new car. I never felt pressure and that made it easy to make my decision.
It took under ONE hour to sign the papers and get a brief tutorial on the necessities. The follow-up emails were very helpful as well.
I am 100% satisfied and love my new car!!

AutoNation Subaru West provided excellent customer service, expedient work and a friendly and safe place for me to wait while my car was being serviced. The gentleman that helped me was enthusiastic, friendly and accommodating. I highly recommend the dealership.

Absolutely loved working with Sarah! She was incredibly knowledgeable and found me exactly what I was looking for! 10/10 great experience!

Initially looking for a car to support my son. He liked the Crossteck. Met nick who was low key, very attentive and we both felt comfortable with him. My son decided not to purchase a new car - but I became very interested in the car and wanted to go back to the same dealer that made me comfortable. Going back met Sara who also was very supportive an no pressure. Working with Sara she taught me about the details and specifics of the car and researched and worked eagerly on my behalf. We purchased a new 2019 and are very pleased with the vehicle. Thanks Sara and Nick for making us feel comfortable, relaxed and welcome. Most definitely will use them for the auto service and future purchases.

Came out of my oil change and new set of tires with a bad experience, but Adam was insistent on making things right and offering whatever he could to make sure I was satisfied. All staff members were friendly and welcoming.

Caution to future buyers... After visiting the store when it was dark and looking at a car we liked we were told to go on line and reserve the car so we could return the next day with our trade-in car and see the car in the light before we purchased it. We received multiple email confirmations for the reservation and a text from the salesman that the car was secure. BUT they sold the car first the the next morning before our appointment. They did offer to sell us something else. Good luck!!

A very trustworthy, professional group of people. I waited for repairs and was done very quickly. Will go back for my next oil change and miscellaneous problems.

I had the best experience working with Marty! He made it very easy. I would recommend him to EVERYONE! Thank you MARTY!

very good people, very good service. fast and with no surprises

Bought my first Subaru here and now my sister bought her first Subaru as well I'm extremely happy with the service at this location as always

Both Sales, when I originally bought 2 years ago (from Eric), and Service have been great!

Seth is the greatest. We looked through hundreds of schematics looking for this random hose that didnt appear anywhere! He came out and looked at my car, took notes and then immediately found it. He is so knowledgable he could work in any department Im sure of it.

I was impressed with lack of pressure to purchase extras like extended warranty. We noticed a dent on the bumper that we had not noticed before and they offered to fix it at a later date. The other options were either not making the deal, or we would have gone through with the deal, but we would have been disappointed. Happy with their decision to fix the dent.

Don Wright was very professional and knowledgeable. It was a very pleasant experience. I love my car!

The lady that attended us was super nice and gave us a really good deal on a wrx

I just bought a Subaru and the staff went above and beyond to exceed my expectations and were friendly, patient, and knowledgeable. Thank you Noel for taking the time to care and helping me buy my first Subaru. Highly recommend.

Dan Carne is a great guy and knows his Subarus. I enjoyed the experience and got the exact Outback at the best price I could get. It could have been better in terms of delivery time, but Outbacks are in high demand.

In 2002 I bought an Impreza Sport when the dealership was John Elway's, but it was time to put my 15-year-old car to rest. I looked at a number of dealerships for various cars, and AutoNation Subaru West was the only one that acted as if the employees cared whether I bought a car. No one else offered a test drive or even took my name and contact information. Their loss!! Eric and Brian in Sales were fantastic to work with. A process that I was dreading turned out to be so easy. After only two visits, I drove away in a new Impreza (after saying a fond farewell to a Subaru that served me well). I'll visit them again in 15 years.

Purchased a Subaru through their direct sales group - easiest car purchase I've ever made. No pressure, no haggling and got a great car

I brought our Outback to AutoNation Subaru West for periodic maintenance. The whole experience was excellent from setting up the appointment and discussing what was needed, dropping the car off and picking it up. This is consistent with our other visits to their shop since we bought our new Outback from AutoNation Subaru West about 3 years ago. Highly recommended.

Extremely helpful staff. They did not find anything wrong with my car and did not charge me to look at it. Would take my car here everytime!

It was a typical experience. The only thing that was not typical was that the car I bought was a year old and they did not detail it well. There are marks on the ceiling. Hard stuff on steering wheel that we got off. My daughter lost something under the seat and reached for it and said there was something sticky. I am kicking myself for wanting to get out of there and not looking at the car.

Excellent customer service, easy process, friendly staff! Love our new Subaru!

Embarrassingly terrible service, bordering on criminal. I've taken a car there twice for recall work. The first time they 'discovered' an oil leak, which is odd given that there are no oil spots where I park my car, and my car consumes no oil. Where was this oil leaking to? Back into the oil pan where it belongs? Further, after getting my car back, within 50 miles, my oil light comes on. So they "fix" my car, and then can't add the proper amount of oil once they do an oil change.

The second time I bring it in for recall service, they call to inform me that I need software updates and some bulbs are burned out. I decline since bulbs are easy enough to replace on my own. Except after getting my vehicle back, I find that no bulbs anywhere on my vehicle are actually burned out. I'm curious, were they planning to change out working bulbs? Or were they going to charge me for work they'd never do in the first place? Makes me wonder what the hell they did to fix my oil leak.

Lying thieves.

I requested a quote online - and within a day Andrew sent me the car I had been looking for. Most of my dealings were over e-mail which were all very helpful. I went in for a test drive and they reserved the exact car I wanted and called me as soon as it came in. I went in at 7 and was done by 9...quickest car buying experience I've had! They're all very friendly and very helpful here. I would definitely go back.

Autonation Subaru West makes an auto purchase or lease as pleasant as possible. I highly recommend them.

My sales person was awesome, he was very knowledgeable about the vehicle and was able to help me get in the vehicle I wanted!!