I have purchased Foresters for many years from AutoNation Subaru West and had great service every time. Last week was no exception. Kevin Gleason was helpful, courteous, direct and timely in every way. I highly recommend him and the team who helped me purchase my latest Forester.
Super easy to work with, made buying a car very easy and quick... Thumbs up!!!
We bought our Outback 2.5i Limited online with the help of Mitch. It was a very good experience, and we highly recommend purchasing a Subaru through this dealer.
Noel was easy to get a hold of and communicate with. I felt no pressure to buy, but an honest concern to make sure I was getting what I wanted. Thank you!!
Victor was great...treated us right and wasn't high pressure! We would buy a Subaru again from both him and Auto Nation!
They did what they said what they would do. Good communication back to me at an intermediate point in the service process.
I recently purchased a 2008 Scion XB from Marty Martinez. I found the car on Craiglist and Marty contacted me immediately after I submitted questions on the car.
The finance application was done online so paper work was very minimal when I arrived at the dealership. The finance guy was great and I did purchase an extended warranty because it was a great deal.
I live in Pueblo and the two hour drive was completely worth it! Marty is an honest straight to the point salesman. Call and ask for him!
These guys have always been pretty helpful and easy to work with. Definitely appreciate the service they offer.
Excellent customer service! Justin is an awesome sales person!
Call about a 2004 Legacy wiper are for my daughter, the guy was very help in the ordering information even though i was not getting it there - thank you
Amazing service! Honored car warranty even though car from out of state and former service vehicle. Comfortable waiting lounge where customers can safely socially distance. Will definitely be coming back if our car has any issues over the next couple of years. Highly recommended.
I really like taking my Subaru to this dealership for all the oil changes and other needs (rotating tires, small problems). They get the work done in a timely manner and the customer service is excellent.
Autonation Subaru West was overall great when I came in to service my Subaru. They communicated with me well and got my car through its multiple repairs and oil change quickly. Also, I was pleased with their COVID 19 prevention measures. Everyone was wearing a mask and they had a routine for disinfecting and protecting my front seating area during repairs
We came in to look at two different cars, and ended up getting the perfect one! Shannon Sandoval helped us out, he was friendly, quick, and upfront with us about everything. Wonderful service, and I'd definitely recommend going here if you're looking for a new car!
My salesperson Allen was very friendly and knowledgeable. I would recommend him to anyone looking to buy a car, especially a subaru!
No pressure salesman and loved the long test drive on the mountainous roads to really test out the subarus capabilities.
Worst service I have ever received My 2011 Forester was recalled for excessive oil consumption. They replaced the engine and it is using oil as much as it ever did. Matt in the service department keeps making up excuses, telling me that Subaru's use oil which is total BS. When I showed him the spark plugs with burnt on oil deposits, he told me it was bad gasoline. Won't go back there for service ever again.
I honestly would not ever consider doing business with any other dealer, even with the online car purchasing options. This is the second time I have purchased a car from Auto Nation and it is because of how they treat customers why I return to them. Muhammad and Chris were honest, nice, and got me in and out as fast as they could. My next car purchase will be with Auto Nation, they have earned my trust and loyalty through both purchases.
These folks are great. My family has been buying and getting our Subarus serviced here for a long time. Always courteous, they do a good job and the cars get serviced quickly. No reason really to go anywhere else to deal with Subaru stuff.
Recently bought a new Outback from Susan. She truly was the most professional sales person I had dealt with. Met all of my requirements and was more than happy to help. Also has made herself available after sale to answer any question I have had.
Unprofessional staff. I called in and asked to see a car I was interested in and confirme they had it. However they did not and proceeded to sell me cars I was not in the market for. Going to this lot was a complete waste of time. On the test drive the salesman kept touching my well and turned into the next lane and was trying to crash the car again showing me features I did not want. I called the GM 4 times and no answer
I recently purchased a 2014 Subaru Forester from Subaru West in Golden, and I was extremely satisfied with the entire process. My salesman Victor B. was very knowledgeable, and I especially appreciated his direct and professional approach in completing the deal. I have spent many, many hours at dealerships in prior car purchases, and have rarely left feeling good about the experience. I am glad I bought from Subaru West since they gave my the price I wanted, and were great through the entire process. Thanks for a great car!
AutoNation Subaru West is the best place to go to service vehicles. Every time I go I am treated first class and my issue always get resolved. Keep up the great work.
All the staff that we worked with to purchase and finance our new vehicle were very friendly, easy going, and very straight forward. We are very pleased with the overall experience. Our sales guide, Allen Sziklas, was very helpful, and he was kind and patient while we test drove three of the flagship vehicles. His easy going approach is greatly appreciated. The test drives really helped us hone in on the right vehicle for our family. AutoNation offered us a screaming deal on the 2017 Outback Premium, and in the color configuration we wanted. The staff that we did not deal with directly were also friendly and welcoming. This is my second Subaru (purchased my first back in 2005, and still own it!), and I really admire the way that Subaru does business. Their approach and philosophy is very similar to my own, working to earn your trust and developing a long-term relationship. I also very much appreciate that Allen took the time to go over the (many!) features and functions of the vehicle, and he even helped us pair our phones to the audio/computer system. He is a great salesman and ambassador for the Brand. All car dealerships should operate this way!
Great experience with Alan Sziklas at Subaru West. Very knowledgeable and friendly sales team. Love my new Forester.
Sarah Foster! Great sales woman! She got me in approved my loan same day! Signed paperwork and delivered my car as promised couldn t get any easier . If you ever need a car ask for Sarah at Subaru AutoNation! I love my Mercedes S550!! Will be looking to buy more cars from you in the future !
Awesome experience!!! I have been looking for car for 4 years and the last three times I went to a dealership the car was either sold while I was waiting to test drive or the salesman was incredibly pushy and rude. AutoNation Subaru was a great experience in comparison. The atmosphere was casual and at no point did I feel pressured.
I set up a test drive with Noel and he was really relaxed with getting me in and very helpful. I couldn't find the CarFax on the car, so Noel emailed me a scanned copy. Took maybe 20 minutes to get to me. I was also pretty high maintenance with scheduling a test drive. I called three times in the span of an hour to change times. Each time Noel was really patient. When I got there, he was with another customer so instead I did a test drive with Rob. The car I looked at was perfect and Rob just let me and my friend do our thing and talk about the car as we test drove. There wasn't any BS and he didn't try to over-sell me on the car at all. The car sold itself. When I got back to the dealership I did paper work and bought the car. Rob was pretty fun to work with and we were just talking and cracking jokes. It was really casual and fun. There was no haggling, no trying to sell me stuff I didn't want/ need, and the price I was offered was exactly what I saw online. The price was fair and the best I had seen so far. I came back three days later with insurance and drove off with a car I could not be happier with. 10/10 would recommend to a friend. :)
I liked the appointment feature and was geeted with a friendly smile. Th ey were very prompt in handling my servie order and since I was going to wait, they provided a comfortable waiting area. I was surprised how quickly the work was completed and I was able to schedule my next service in six months. Thaks again for great service.
This place was dirty and old and the salesperson we worked with was slow and unhappy. It made the experience miserable and we ran away to Mike Shaw instead where we bought a new Outback! We were even told that the management was difficult to work for.
Had an amazing experience with Auto Nation Subaru Denver West. Noel was an absolute rockstar and so patient with all of my wants and needs. The sales team, management and finance were so efficient to get me in and out with my dream car! If you're in the market for a new car, Noel and the Auto Nation Subaru team is without a doubt your go to dealership!!
They took very good care of me! Love my new Outback!
Thank you Bregan and Brian!!
I had an awesome time working with everyone at this dealership. I would highly recommend it to anyone in the market for a new car. HUGE shout out to Don Wright and Andrew Scott for being amazing.
We depend on Auto Nation Subaru West for our 2 current Subaru's as we have in the past--trusted them for 5 others.
AutoNation and Eric C. were the best to work with when buying a new car! Easy going, no pressure experience. I traded in my old car and felt that I got a fair deal. A win win for everyone. I would definitely work with them again and would recommend them for my friends.
Never, ever again will I buy a car here. I was sold a car that had been in an accident and they didn't disclose, had probably been in a flood (didn't disclose), had no brakes left, and barely made it to 120k miles before dying. Fault also shared with the ex husband who wouldn't let me demand carfax or inspect the car, but autonation had a responsibility to inform me of this and they did not.
Not my first time being burned by them, never again.
I continue to drive a Subaru not just for the safety and reliability....but fir the quality of the service department
The entire experience was very smooth and hassle free. Our Sales Rep Tim was very professional and straight forward which made for an excellent experience. We've already recommended other to visit the dealership. Thank you.
We were very fortunate to have Tim Andrews as our sales person in 2012 when my husband bought his new Subaru. My 2003 Outback now needed to be retired, and I went looking for Tim. Happily, he was still at Auto Nation in Golden. He spent a good amount of time with my husband and myself on a preliminary visit, giving us an extensive overview of the new Outback. Two weeks later we made an appointment, and Tim competently took us through the rigors of buying the Outback. We picked it up a couple of days later and of course, Tim was there to guide me through the final stages of getting to know the vehicle. For us, Tim was the perfect salesperson.
We found all of the staff at AutoNation Subaru kind and courteous. Great place to buy a vehicle!
Showed up to sell my car with an appointment ahead of time. They said from start to finish it would not be more than one hour. Two hours later im still here. I mentioned during the scheduling of my appointment that I have a newborn and need a space to breastfeed privately and when I asked the older female receptionist she suggested taking a chair into the women's bathroom. I was appalled!! Fortunately an employee that looks like a boss offered to let me use the part of his office that is empty and provides discretion.
I'd give 5 stars to the main gentleman that bought my car and 5 to the Boss man that offered his office.
1 star is for the time it took to sell from start to finish and for the clueless receptionist that clearly couldn't come up with a better solution when there were obvious empty offices!!
Lastly that same receptionist was rude and ignored my 17 year old son when he tried to ask her a question on my behalf while I was on the way in with my baby!!
Update: after they realized how long they were taking, the gentleman actually processing the purchase of my vehicle offered me a $25 gift card for gas. He mentioned it was his first time doing this even though we were working with another employee the entire time. Seems like with my expectation of an hour that they basically promised and my communication about having a newborn (strongly mentioned over the phone before appointment), they would do more than just a gas card?
Shame on Autonation Subaru!! Definitely not infant friendly unless you want to keep your baby in the restroom to feed/change. And don't expect an hour time frame if you're selling your car here!!
My husband and I went on on Saturday, May 4th to purchase a 2007 Honda Element. We were paired with Travis who was fantastic! We told him our goals for this soon-to-be camp mobile and he was as excited as we were! We traded in our 2012 Ford F-150, we had been low-balled by other dealerships and walked out. Travis and his team gave us exactly what we were looking for. Whilst purchasing our camp mobile we got a text from a friend to go camping that evening. We told Travis that we were going to exceed our 250 miles warranty today and understood the terms.We were in and out in 3 hours!
While on the road to go camping the check engine light came on (about 20 miles down the road). We immediately contacted Travis (who was very busy) and explained what was going on. He asked to call us back when he slowed down. It was less than 5 minutes when he called back. He gave us the number to Trent, in service and said that we will figure everything out together. I did explain we were serious about the 250 mile warranty expiring that weekend. Travis assured us that we will be ok. I contacted Trent on Monday morning and he got us in on Thursday morning. As we were driving to the dealership to drop it off, the gas light came on. We didn't have time to stop (before work kinda thing). Trent called my husband later that evening and told him that the sensor was on back order and it would be Tuesday or Wednesday of the next week. No problem. Trent called us around noon on Monday and let us know our car was ready. We picked it up around 6:00 pm and the entire bill was covered by the dealership along with a 3/4 tank of gas!
I have never been treated so well at a dealership and I cannot recommend Travis and Trent enough. They were so wonderful and really went above and beyond for their customers. We will be bringing our little camp mobile to you guys from here on out! Thank you!!
2nd purchase from Autonation Subaru West and another great experience!
AutoNation was great to work with. Noel made the process enjoyable and was able to get me exactly what I wanted! Thanks Noel!
Everything went well except I felt there was too much pressure on trying to persuade me to buy extended warranty which would add $7,000 to the price of the car. It's okay to offer it, but too much pressure. Plus a lot of what's in the warranty would be covered by insurance anyway. Shannon was great though.
Working with AutoNation Subaru West was a great experience. Great communication and customer service. A seamless process and we got the exact car we were looking for.
The no-haggle price means they won't explain why they are asking too much on a car. If you buy a car that's below book, they will make up for it by up-pricing the warranty, in my case by $700 over what other Subaru dealers sell it for. If you let them know right from the start you're not going to be easy to take advantage of, most of the sales people will refuse to help. The 5 day guarantee only works if you don't live out of town and the sales manager will NEVER call you back or answer his phone. Some of the employees were great, but the way the store does business is exactly the way you fear car dealerships operate. Snakey.
I just purchased my first vehicle with Autonation Subaru West. I was helped by Shannon and he made my experience so much better. He offered me test drives for all my options. He was a great person to help me buy my first car. Shoutout to him!
Wouldn't buy anywhere else. I had the best salesman, Eric. I have never had anyone explain so throughly on the building of a subaru. The details sold me instantly and the time and care he gave to me was outstanding. Thank you Eric, I feel blessed to be in such a safe vehicle for my children and myself.
Have bought a few cars in the past but this place by far had the best customer service and honesty when dealing with my new purchase of an awesome WRX. Laura my sales associate found me just what I was looking for. Definitely recommend!
We worked with Shayne Bryant and found him to be very professional and knowledgeable about the Subaru product. We would have no problem referring him to someone else to work with. Thank You Shayne.
The people at the dealership were extremely friendly and helpful. I had great communication with my salesperson, he always responded promptly and sent me all the information I needed.
Great customer service! Trent and all the guys in the service department were extremely helpful with all my Outback's needs! Definitely recommend!
We have had a fantastic experience working with this dealership. We initially went because we were going to purchase our car through the Costco car buying program but they got us a better deal through internet ordering. They also gave us an unbelievable trade in value; they matched the private selling quotes we found online.
If you want to really see what a Subaru is made of, schedule a test drive with Dan. He's also super honest, friendly, and easy to work with. No pressure, no hassle.
I have had a recall for my 2013 Subaru Outback and they tell me not to drive or carry a passenger for it has an exploding airbag that throws shrapnel that can cause death. But they can not fix it for 5 months. It is our only car. I m not sure how many people buy a car and want to make payments and let their only car sit for 5 months and not to drive and they would put us in one of the fleet cars! That was 5 days ago and still no fleet car or response. Service is some of the worst I have ever experienced!!! My son has a Subaru that took there main body shop a 1/2year to fix leaving him with out a car because of they did not have a part. These were our first Subaru s we have ever owned. Love the car but getting them to give good service has been quite a struggle. Bottom line service SUCKS.... Does not make us want to buy another Subaru. Any one else experience such delays in repairs and not having parts for months? Never got any call back they told me I woul revive. Had to keep calling and stay on top of it contacting the state national highway safety administration is the next step. Because I hate the run around.... they need negative stars!
Esteban was great. He listened to what I wanted in my new car, and especially listened that I was just starting search/research, and would not be buying that visit. I did not feel pressured at all. Thank you.
Both the Sales team and Service team have been amazing to work with! Allen Sziklas in Sales was incredibly patient and helpful! He was not pushy and made sure I got exactly what I wanted and at the price I needed it to be. And, shortly after purchasing my vehicle I had gotten a little ding thanks to another car door at a Rockies game. The service department was quick to help me out and fixing my touch up paint mess! Shannon in service and his team are fantastic!!
Andrew Scott, my sales person, was very friendly, courteous, and knowledgeable. He went out of his way to locate the car I wanted and to get me the best deal.
We had a great experience at AutoNation Subaru West on Colfax. Our sales associate was Allen Sziklas and we really appreciate his no-pressure demeanor, honesty and helpfulness as we navigated the vehicles, options and financing for a new car. Allen even helped us with a post-sale issue that a lesser dealer would have brushed aside. Thanks to Allen and everyone at AutoNation West.
I had a wonderful experience purchasing from Autonation Subaru west. Kevin was very helpful. He really helped us on getting what we wanted. Thank you very much.
First time service and not fully happy. Took twice as long as expected to complete service. I returned their call to authorize additional repairs and left a voicemail (because nobody picked up), which they claim they did not receive. Unfortunately, it seems like these guys are just too busy and inundated with customers to get it done right.
My visit to Subaru Auto Nation yesterday was especially delightful because the cost of maintenance on my car was far less than I feared it would be. In addition, Colin (the new guy) was courteous, thorough, and professional. Thank you. :-)
Great experience, Sarah Foster was communicative & helpful throughout the whole process. We bought a 2020 Ascent and are very happy with the purchase. Highly recommend!
Dealing with Autonation Subaru West was a very positive experience..they made my leasing of a 2017 Outback easy ..and the price was right. From Dave Dunn the General Manager to Mitch Hyder who I was directly dealing with..... just great guys!
We purchased our 2016 Forester with Rick Parrish, he was very knowledgeable with the vehicles. It was a great experience and I would highly recommend him and AutoNation to Family & Friends.
Courtious,efficient,safe,and as quick as could be expected during times like this.
I had the best experience working with Marty! He made it very easy. I would recommend him to EVERYONE! Thank you MARTY!
The folks at AutoNation Subaru West are amazing. They worked hard to not just get me in a car, but to get me in a car that I wanted. No fast talk, no double talk. No attempt to sale me something I didn't want or need. They were friendly and went out of their way to work with me. This is the second car we got at their business and it was the same both times. We love these folks and won't go anywhere else.
Just picked up a new Forester. I found the buying experience to be great. The staff was very helpful and extremely knowledgeable. I never felt pressured to buy that day, they seemed to be focused on finding what I really wanted and needed, rather than just selling me anything they had on the lot.
Best dealership experience I ve ever had! Shannon Sandoval was amazing! Got me a great deal on my dream car. Don t even shop the competition...I did and wished I d saved my time and gone straight to auto nation Subaru west
After walking in the door and being directed to Chris Noll by the delightful receptionist, I was asked to sit down at one of the many tables in the open floor plan dealership and asked about what I was looking for in a vehicle. Not having to sit behind a desk in a dark corner as I have at other dealerships was a nice, comfortable change. I told Chris that I had done some research on my own, and I had come to their dealership to look at the Forester XT and the Outback 3.6R. Chris immediately said no problem, and pulled the two cars out front for a test drive along the I-70 corridor up to the Morrison exit. This really allowed me to see how the vehicles handled, and I was impressed. Chris did not pester me with sales plugs, which I truly appreciated.
I had not planned to buy a car the day that I walked into the dealership, but Chris and his sales manager's willingness to make a deal and intention to let the vehicle speak for itself lead me to trade in my 2014 BMW X5 for an Outback 3.6R.
If you are in the market for a Subaru, make sure to visit Chris Noll at AutoNation Subaru West!
Quick and easy. Reviewed on-line before purchasing a Subaru Outback Touring. Eric was thorough in explaining the features of the car and the sales process was seemless. A excellent buying experience.
Friendly and helpful for any need or questions you have. They are very knowledgeable about their Subaru products and always ready to help.
Sarah Foster was extremely professional, knowledgeable and patient while I was making the decision to upgrade and purchase a Subaru Forester.
I was concerned about the cost and driving a bigger car. Sarah brought me on several test drives and gave me the courage to purchase and I have no regrets.
I ve been driving my new car for several months now, and I think of Sarah every time I find myself in difficult driving situations that the car handles so well. I would recommend Sarah to anyone for her honesty and integrity!
Thank you Sarah Foster!
I went into AutoNation with a good idea of what I wanted, a Crosstrek. My salesman, Allen, was more than helpful throughout the entire process. He's incredibly polite, humbling and nice. I'd certainly ask for Allen again in the future. Not once did I feel pressured or like I was being sold something I did not want. Everyone else I met was just as courteous and friendly!
My husband and I enjoyed working with Michael Burke at AutoNation Subaru West. He was respectful of our time and didn't employ any of the pressure tactics one expects from a salesman when shopping for a vehicle. One thing we particularly enjoyed about shopping at this location is we were able to take test drives up to Genesee to get a real feel for how the vehicle did climbing up HWY 70. The price we agreed upon for our 2017 Forester was fair and competitive with other dealerships in the Metro area. We had to wait less than a couple of weeks for our vehicle to arrive at the dealership and Michael sent us several updates during that time as to its status/ location, even though we had not requested he do so. I especially appreciated his communication throughout the process. If you're in the market for a Subaru, I highly Michael Burke with AutoNation Subaru West.
4th vehicle purchased from them.
Great people and great customer service!
Great experience, gave me the information I needed and let me make decisions without pressure.
Ted, the used car manager, and Jonathan the salesman were wonderful to deal with. They found us the car we wanted and helped us with financing. It was low stress and such an easy experience because of the professionalism and customer service they provided to us. Can't thank them enough.
I was treated very well, and didn't have to wait very long. The service rep listened to me, understood my problem, and was able to fix the issue. I'm very pleased.
Disappointed. Spent $900 to fix brakes and they re still not right. They charge $40 labor for a cabin filter install. They also tried to sell me new tires. The next day after I got the car back there was a screw in my sidewall. Ended up spending $1000 at a tire shop. Too much coincidence for me to trust bringing it back there.
Also took three tries to get the girl friends brakes right. Simplest ASE certification to get and they seem to struggle with it. For the prices dealerships charge it should be done and done right the first time. About the only thing I feel they did right was the oil change.
I love Subaru and I wont ever go anywhere other than AutoNation Subaru West. This is the third time I have leased a car from them. It's the second time I've worked with Allen Sitzkas (sp?). He is awesome...no pressure, very informative and I believe he really cares about his customers.
Well, since all the other autonations in denver were booked out 3 months in advance, I was forced to take my Ford to this Subaru dealer. I booked an appointment. Did they have the filter I needed? Nope. But I wasn t in a hurry and left my vehicle with them to get it taken care of. As far as I could tell all was well, but I had to reset my oil life sensor myself. Oh, and top off my own coolant once I got home and saw they didn t bother. So 3/5 seems about right.
Purchased my 2016 Subaru Impreza Wagon from Mitch Hyder last week and am delighted with both the car and the help Mitch has provided in explaining its features and anwering my questions.
Eric Carne and also Dan were a complete pleasure and relief to work with. I thought that shopping for a used vehicle would be a very stressful experience, but thanks to Eric, it wasn't. He was very knowledeable and upfront about everything. I'm relieved and grateful I went to this dealership.
Jason Shrode was an excellent representative and the entire shopping experience was enjoyable. Professional and polite. We got a good price and are very happy with our new purchase. Will recommend Auto Nation Subaru to my friends. Thank you.
My wife and I had a very good experience getting our 2019 Crosstrek Premium, even considering the almost two hours it took for us to get up there from the Springs on the last Friday afternoon of the year. I called them cold, after having worked for over a week to get the very best price from other area dealerships, but hard a hard time finding the color & trim and options I wanted. Allen S. called shortly after I emailed the dealership with my acceptable offer, helped me find exactly what I was looking for, and within 8 hours from the time of initial contact, I was driving home in my new vehicle! Such a smooth experience; Allen was wonderful and did a fantastic job with the sale; Angel handled the finance portion just fine too. I may very well end up driving up to them again for my next car; well worth the trip for their attentive customer service and willingness to work with me based on realistic prices. Thank you so much; you guys are awesome!
the service here was very tight the buying process was great the people here care about you and your goals I had Tim Andrews I would recommend him to anyone I know . A no stress buying experience .
Allen was sincere, knowledgeable and straight forward, a true gentleman. He was patient with my questions through out the whole transaction and made the process much easier than expected, and he repeatedly encouraged me to call for any questions or concerns and it was appreciated. The car runs great and the price was fair for a quality car.
Allen, It was nice to have met you, Thanks again it was a wonderful experience.
Ghassan
Buying my new Crosstrek from Eric at AutoNation Subaru was easy. I went on a couple of test drives and finally decided on the right vehicle for me. Eric has a great sense of humor and gave me all the info I needed, without pressuring me to make a purchase. Great experience!
My wife and I have had a Subaru Forester since 1999. Our Forester has been a fantastic car, very reliable and dependable for the last 15 years. When we began looking for a replacement car, we considered other dealers and models but eventually came back to the Forester as our car of choice. We had made up our minds when we approached AutoNation. Viktor, our salesmen, stepped up and deliver a brand new Forester to us. It was a fun and professional experience working with Viktor. We will come back to AutoNation for our next Subaru.
autonationsubaruwest.com
