AutoNation - Subaru West, Golden Reviews

Good customer service and easy to work with. No pressure at all on purchasing from these guys.

Dennis is an excellent salesman. He wasn't too pushy, treated me with respect, and followed through with his promises. I felt very comfortable and well informed throughout the whole process.

Andrew made the process of buying a new car easy. I knew what I wanted, and he kept a watch out for me on availability. No pressure, and very friendly and helpful.

Staff were friendly and service was done in fair time. This center is much more expensive for services than Mike Shaw Subaru. Auto Nation wants $90 for synthetic oil change, and Mike Shaw was $45. Auto Nation charges $140 for wheel alignment, and Mike Shaw, $89. I got my recall situation addressed and engine compartment steam cleaned. I then booked services at Mike Shaw.

Great car buying experience. Staff was friendly and very helpful. Would love to buy another car from them in the future.

Had an excellent car buying experience at Autonation Subaru West recently. Sales Assoc. Chris Noll is top notch.

In spite of my company calling ahead to make a reservation, no one had any idea I was coming when I arrived. They scrambled to help me and get me over to Enterprise on a Thursday afternoon. When I called on Monday; there was no record of my car in the system. I was asked for a license plate or VIN #, which as I did not have at work. The poor advisor had to go walk the lot and look for my car. It had been registered under another mans name. I received a call on Tuesday that my car was ready. When I arrived to pick it up, they couldn t find the papers. It seriously felt like Keystone cops. I wasn t really apologized to (except for Kyle who was trying to find my car) and no one acted like this was unusual behavior. I have little confidence in this dealership.

Classic Car place. Will tell you what you want to hear but then deny what they said and inconsistent treatment of costumers.

Disappointed. Dropped off Outback at 9:30 for 10:30 appointment. Discussed what issues I was having with Outback, windows controls not working. Was told it would cost $75.00 to look at. My Outback is under warranty not sure why I would be charged to look at my vehicle when I purchased the extended warranty. Called @ 1:40 to check the status of my vehicle was told it has not been looked at. Not sure what the purpose of an appointment is if dealership is not to going to look at your vehicle. It was discussed that I need my vehicle by 2:30ish, maybe that detail got missed. had to pick up my vehicle without it being serviced.

Muhammad was great to work with and gave us a good deal! Would recommend this dealership if you are shopping for a Subaru.

Just brought car in for servicing. We were very impressed with all the safety measures they used. My husband and I are high risk so it was great. We paid to have our car sanitzed and it is so clean!!!!
We have always been impressed with the dealership and sevice department.
We will be buying our next Subaru there.

The service was poor. They had the car 4 additional days after I bought it to complete a wheel alignment and detail. After receiving the car, the left rear tire had a flat, the tires were in a badly worn and unsafe condition, there was still an intermittent electrical problem with certain lights, and a broken key fob, of which a Mercedes dealer can only replace for an unethical crazy price. And the detail was nothing more than a quick wash, and still dripping when presented to me. I returned the car. I'm sure it would have been given better attention had it been a Subaru.

I always have a great experience here. The service department is stellar. As someone who knows very little about cars, I find they never are trying to get me to do things I don t need. I am always able to talk to someone and they are wonderful when I am in person.

We recently purchased a 2014 outback from AutoNation Subaru West. We spoke with and dealt with Eliphaz and Ted and they both were very nice to work with. We were looking at an Outback Premium and ended up with a Limited that the GM had been driving for a few months. They were very competitive with their price on the Premium vs other Subaru dealers in the Denver area to begin with and offered a fair price on the Limited which we ended up buying. It was a laid back, relaxed sales environment which we appreciated. Ted and Eliphaz took their time and were very helpful during the entire sales process. Thank you AutoNation for a pleasant experience!

The buying experience was excellent. Zero pressure, knowledgeable staff, and getting to test drive going up Vernon Canyon to ensure this vehicle will meet our needs are why we chose Autonation west to replace our previous Subaru we purchased from them. RJ was friendly, empathetic, and flexible to meet our needs. Buying a car during the pandemic was no one's idea of a normal experience, but we made it work.

If you're looking for a Subaru, go here and ask for Gabe. He was supremely helpful and went the extra mile to make sure I ended up with exactly the vehicle I wanted.

The salesman I worked with, RJ, was very helpful and laidback.

This was a great experience! All the staff is friendly and everyone wants to please you. Starting from the beginning of the process until the end it is a 10 on 10! Brandon Gibson was taking care of us and he was absolutely amazing!!!! I definitely recommend this place.

I just had a very pleasant car buying experience here. What really made the whole experience so amazing was being able to work with the salesperson Esteban. He is extremely friendly and hard working and really makes you feel comfortable throughout the whole process. If you visit this location, I would ask for him!

Our salesman Brett was great. He was very helpful, informative and very professional. He made the experience good.

I shopped for Outbacks and Crosstreks in two states, and Autonation had the best selection, price, and sales staff I found. Everything was low pressure, I got more car than I expected for less than what I wanted to pay after extensive research on options/etc. They also gave me more than I'd expected for my trade! I would definitely buy here again.

Great car buying experience. Everything was straight forward. The salesman Rick Parish was professional and personal. I bought a second car from this dealership and had the same great experience. The Salesman was Don Wright.

Hands down best experience in a dealership! Brett is the BEST and really went out of his way! And Bob in finance was a dream to work with! Go see these guys you won't regret it!

I ve been having trouble with my 06 Subaru Impreza WRX. The check engine light and cruise control kept coming on. After a new gas cap from a different Subaru dealer in Denver and a carbon filter from a smaller repair shop didn t fix the problem, I came to Autonation Subaru West. My service advisor Jennifer knew exactly which tech to work on the issue. The tech quickly identified the issue as a broken cpc solenoid. Part on the way, great!! The staff here know their Subaru cars like no one else!!!

My 2018 Outback had to recalls. The appointment was made quickly. The service team were efficient, courteous, and friendly. Good service. Thanks to all!

I had to get a sunroof glass replacement. Kyle and the AutoNation service team were awesome. They gave me a rental vehicle for a few days while working on the car, knocked out a multipoint inspection so I am prepared to take care of other services that my vehicle needs, and they performed a steam cleaning under the hood making the engine look brand new.

I Called to make an appointment for a safety recall on the passenger bag sensor for the airbags. I was told the first available appointment wasn t until the middle of August. When I asked why it would take so long I was told there was only a limited number of cars with this recall. This makes no sense... wouldn t the recall be able to get done sooner? This is an absurd amount of time to wait for a safety recall on airbags to get fixed.

This was the most comfortable car buying experience ever. I felt relaxed, never pressured, and got a great deal on a wonderful car. Thanks Tim

Extremely good service--this is the place to take your Subaru! In addition to quickly fixing the car's issue they made it extremely convenient and even gave me a ride home while the car was being repaired.

They gave me a rental car because my car had recalls on it that needed fixing. The rental car smelled and had food and candy in the back seat when they gave it to me. I was not impressed with that. The customer service and timeliness of service was good.

I purchased a Subaru Forrester from AutoNation West, my salesman is Tim Andrews.
It was a very pleasant and easy experience.

Chris is awesome and beyond helpful. Make sure you ask for him. We were so happy with his knowledge that we bought 2 cars!

Awesome place for used cars best deal in town, Absolutely love the staff and general manager Brain and big shout out to Jason downstairs in the parts department! Would definitely recommend this place to anybody who is looking for a new or used car!!!

We had a very good experience at Autonation Subaru in Golden using the Costco Auto buying program. We were able to obtain a good price on a Subaru, which in Colorado is difficult to do. We did almost all of the negotiation online. We did have a misunderstanding on our trade-in, but they were very willing to work with us and we were able to resolve successfully. Dennis Sharon was our sales person and he was very responsive and very knowledgeable. He really knows his product and process. Great vehicle, great sales person, very good buying process, I would recommend AutoNation Subaru in Golden.

Kyle from the service department was quick to call me back and make sure everything was handled to get my windshield and bumper fixed while my car was there for an oil change. The service was prompt and friendly.

I traded in my twin turbo BMW X5 for the 2016 Forester XT. I was nervous at first b/c I've only drove high end cars in the past. I was blown away how good the Subie does in the snow and the turbo on my car is amazing. I've had the car for a little over 3 weeks and never once missed my BMW. Wes and Chris worked with me until we found the perfect car!

Stopped in to check out the 2015 WRX situation.. Was greeted by Jillian who was very friendly and helpful with all my questions. I test drove the new WRX and I really wanted this fine piece of steel. Jillian walked me through the whole process, including financing. Mike was really helpful in discussing finance options and helped me find a situation that worked well with me. If you go here, make sure you make an appointment with Jillian & Mike. Laid back, easy to talk to, and won't pressure you into anything.

I emailed the dealer on a very busy Saturday morning where the temperatures just hit 70 for the first time... everyone was out buying cars I'm sure. My sales rep was juggling all kinds of things, but managed to carve out time for me each time I needed it. Business office wrapped it all up Monday morning, and my sales rep drove down from Golden for delivery. Piece of cake!

I was told I was getting an interest rate of 2.9% after coming to an agreement in order for me to finally purchase the car. With a paper signature prior to all other paper work following to when I actually bought the car. (which I m assuming was a sales tactic).

Honestly, I would give them a higher rating had they not did that but I was extremely disappointed after I found out my interest rate was intact higher than the initial agreement.

One of the easiest and best auto purchasing experience we have had. AutoNation Subaru in Golden CO certainly lived up to its 5 Star reputation. Our dealer rep, Mitch, was knowledgable, honest and a straight shooter. You won't go wrong here

J&J Palmer
Lakewood, CO

Shannon was extremely helpful in our car buying experience and had a no pressure sales approach which we appreciated. We are very satisfied with our 2016 CRV and will be looking to make our next purchase here down the road.

Ben and Kevin were so much help, and I am very satisfied with my purchase

Just traded in my Jeep Wrangler 2017 for a 2021 Subaru Crosstrek. My Jeep had 55,000 miles on it, and never had an issue. My Crosstrek, with less than 300 miles on it, has developed a fan-like rattling noise in the dashboard, that I now have to take into the dealership after only having it for 2 weeks. I am pretty disappointed, but hoping things will go up hill with Subaru. I still gave 5 Stars, hoping they will assist me with this frustrating matter and continue in giving good service.

Very pleasant experience buying new car with salesperson Noel Estrada. Very modern & clean dealership with a friendly staff.

AutoNation Subaru West made the shopping experience as easy as I could imagine! Our sales guide, Christian, was patient, finance was simple, and they made right by all of their promises. We would happily recommend Subaru West to anyone we know!

The service I received at Autonation was the best experience I've ever had with any of my car dealer. Our Outback had a lot of issues. My service agent worked with me and investigated potential warranties and solutions that I would have never know about. She gave me a loaner car, which was amazing and made the 2 week service time not a problem at all. I would highly recommend this dealer as I truly think they are looking out for their customer's best interest and genuinely want to help them save money. Oh and the car is running great.

I bought a car in October. About two
months ago I received a call from your service department reminding me about my first service appointment, which I had never made. I called and they said my salesman made it and acted like it was complimentary. I made the new appointment and told them about the other appointment. They again made it sound complimentary. I ended up paying $100. It would have been much cheaper to go to Jiffy Lube.

Also the TV in the waiting area was set to a station that bashed Trump non-stop. I m not exaggerating. After 20 minutes of this I left and sat in the main room. An employee stood and watched it and enjoyed the bashing. This made me never want to come back to your dealership.

We had a great experience purchasing my Subaru outback from Chris at AutoNation Subaru. He was knowledgable, helpful and not pushy. He didn't fit the car salesman stereotype which was much appreciated. They stayed open late to finish up paperwork and worked with us on the price. We shopped around quite a bit before coming to AutoNation and should have just gone to them first. Our family will absolutely shop for cars here in the future.

Went in to just look at Subaru's and drove off in a New Forester. Noel was extremely helpful and couldn't have asked for a better experience! Highly recommend this Subaru dealer!

Easiest car buying experience ever! I don't know if it was due to covid or what but Dennis Sharon was very nice and helpful and Shane Schnacker in the finance dept got us exactly what we wanted and out the door very quickly

everything went smooth. THe time was estimated at 1 hour thirty minutes and that was accurate, I waited and at an hour and a half they were done.
The estimate of cost was given when I arrived and wasn't changed.
I noticed other people taking advantage of the shuttle and I have done this in the past. I rate this experience as positive and I love my Suby.

Great sales and service staff. Good purchase price. Great vehicle!

The lease of a '14 Impreza was my third purchase from AutoNation, so I'm obviously a fan. The sales staff is wonderful - no pressure, all the facts, and they'll work until a mutually satisfactory deal is reached. I use only the inhouse service department for my Subarus and have found all personnel there just as congenial and professional. I must admit I'm enjoying the Impreza more than my previous Outback because it's more maneuverable and responsive, but the bottom line is that I don't have the confidence in any other car that I have in any Subaru.

We knew we wanted a Subaru, Yelp and Google both had excellent reviews of Autonation Subaru West. The location is great. We couldn't have been happier with our experience. Mitch Hyder spent hours and hours with us with three different models and talking about what the pros and cons would be for our family and our budget. When we picked a car we were in and out quicker than any other car buying experience EVER. There was zero sales pressure for add on stuff and warranties -- we simply said no thank you and we were done. We love our new Subaru Forester and would recommend Autonation Subaru West to all our friends and family. Go see Mitch -- you can't go wrong.

Awesome service. They are wonderful and they were never pushy. I will absolutely buy from them again.

Thank you for the fast and friendly service! I was taken care of the second I drove in. I will be back because of the confidence my car is attended to by professionals, and because of your great and caring staff.
Sue Martone

Great service and communication. Just wish I would not have to schedule an oil change 10-days out

Don was a courteous and helpful salesperson. Definitely not the typical "car salesman".

An oil change, and general service took an hour and half. I was scheduled to get my squeaky breaks checked as well. They scheduled me for 11am and then told me the guys were going on lunch at 12 and it would be a few hours to get my breaks checked. If you know your guys are going to lunch at 12, it would be smart to not schedule an apt at 11 that you know will take more than 1 hour.

It was great from start to finish. Susan was totally on the ball, answering my questions and accommodating my return visit beautifully. She's a real asset to Auto Nation's sales staff. This is the third car I've purchased from them, and Susan was by far the best to deal with. THANK YOU!

The Service crew was as good as could be, though the order for the replacement part was off--the wrong part was in the right box--not their fault! Service area was clean and the personnel were prompt, respectful, and there was no arm-twisting to get me to spend more money on other things.

Best dealership I ever dealt with. They pay attention to details and do they job the way it should be done.

I had a good buying experience at AutoNation Subaru West. Ryan Andersen did a great job of demonstrating the features of the vehicle. It was a stark contrast to a salesperson at another dealership who merely gave me the keys and told me to take it for a drive. Ryan has been responsive throughout the whole process - pre and post buying - about answering questions and following up.

We scheduled a test ride, once we arrived we were taken to the car and provided brief information, and then on to the test ride. Our sale rep. was courteous and very informative during the ride and throughout the entire sales process. All the sales and management personnel provided excellent support and service, and have continued to follow up with us on several occasions even after the sale was final. There was no pressure during the entire transaction; nothing but excellent service.

Dennis did a good job helping us through the transaction

I worked with Dan Carne. Not only was he extremely friendly, he had more knowledge than I expected. If anyone wants a subaru, got to AutoNation Subaru for honest, down to earth, knowledgeably people.

I have been a Subaru customer for awhile now. I had a 4 cylinder outback that just wasn t working for me anymore since living in the foothills of Colorado. Allen the salesman was great. No pressure & he wanted me to just get the right car for me, not one he just wanted to sell. As a consumer I appreciate that & this seemed like the easiest car buying experience I ve ever had.

I left my phone in their van and it was returned without issue. We all know how stressful losing a phone can be so to get it back was really great. I worked with Yvonne and she did a great job working with me and of course, they serviced my vehicle.

Salesperson was easy to work with but the actual purchase process was unpleasant. Had a pre-approved loan and they still insisted on completing an application, running our credit and trying to finance through autonation. Kept us there for several hours.

Service is amazing, professional and clean environment. No push with no reason as the car really sells itself. Chris Noll, thank you for your efforts in making this the right transportation for my family.

Ok experience
They forgot small details so I had to fax or email back so much of my information I should have drove the 80 miles back there.

Salesmen was friendly but seemed uninformed.

My new to me car came with vape/ecig resude on the inside of the windows I spent 2 hours cleaning off, also there was a lot of dirt and product wrapers under the driver and passenger seat.

Then the main Manager pressured me into getting a $3,000 warranty on my $13,000 vehicle... I wish I could get that back as Ill never use it.
I usually wouldn't buy a warranty but "I used to live where you live, vehicles break there all the time"
"These vehicles can be unreliable after 60 thousand miles" -not a Subaru so not to worres about that-
"I used to be a cop, repairsare expensive"

I dont want to hear all of this after working for 10 hours then driving to a dealership to be talked at for 4-5 hours.

I wish I would have gone to carmax...

Having to sit here again for another 5 hours to fix another paperwork issue, there rushing when I originally bought the car... is causing more headache and wasted time for me.

I visited many other auto dealers including a different Subaru dealer and test drove numerous vehicles before my purchase. I had a great buying experience at this dealer. I bought a 2015 Subaru Forester and love it. The sales people I dealt with, Jill and Chad, were a pleasure to work with through the whole buying process. They were patient with me and I didn't feel pressured at all to make the purchase. I knew the features I wanted in a car. I also knew to ask the right questions about additional options available and what I was getting when it came to financing. I haven't had a chance yet to use the service department but they were willing to answer some questions for me about Subaru vehicles prior to my purchase.

Transmission failed on my Ford Fiesta, and decided I needed a new car. Talked to Esteban, he actually came to pick me up (since I had no way of getting to their dealership) and made the whole process non-threatening and enjoyable! Never met a car salesman as honest and down to earth as him. My family was so impressed with the whole process they're actually considering leaving Ford for Subarus as well!
Loving the new car -
Thanks again Esteban!

I had a horrible experience with my certified pre-owned Subaru cross trek from the date of purchase until now, 3 months later. Despite the rigorous 152-point inspection and assurances that with certified pre-owned I was paying extra for top of the line, I was sold a car with a bad battery (and who knows what else!) that died two months in and no offer of replacement. That has been further complicated by them fumbling my registration for months, which resulted in wasted DMV time and energy - their staff just doesn t seem knowledgeable. Really wanted to give them the benefit of the doubt but have to say go elsewhere for your car needs.

The best car buying experience we have ever had. Vik was outstanding in all aspects of the buying experience. No hassle, no "I have to talk to my manager". Honest, straight forward presentation of Subaru, their service department, and an outstanding price! We highly recommend Autonation Subaru West for your next car purchase!!! Ask for Vik....

I brought my Crosstrek in for an oil change, and it went very smoothly. I like that they have a shuttle to take you to/from work if you are close by.

Jennifer was super helpful! Efficient service and easy to use courtesy shuttle. Love living so close to this dealership that goes above and beyond!

Quick, prompt, and safe.
All services performed as promiced.

Shannon did a great job, one of the better car buying experiences I've had.

Devyn was so helpful during the process of finding my car! I wanted to get a feel for Subaru and drive a few cars to start out & the process was never pushy or frustrating. Everyone at AutoNation was kind and patient & made the car buying/leasing experience easy, straightforward & exciting.

I got great experience. The process was smooth. The sale associate I had was great. She explained everything and was very professional.

So glad you were willing to take a 20 year old car off our hands!

This was an AWESOME experience. Everyone was very nice. Our Salesman Dan was terrific. He explained all features of the car and the "test drive" was unlike any test drive. He showed what the vehicle was capable of doing. Best experience. I only wish car buying was not an all day process. Highly recommended and happy we made the 3 HR drive to that particular dealership eventhough 2 others were closer (25 min!)

We went in knowing what we were looking for in a vehicle and our Sales associate Allen handled it very professionally. Although it was over crowded and a busy this past Saturday, they try their best to keep things sanitary during Covid. We walked away with one of our dream cars and couldn't be happier. Thank you again, Allen, for all your help

Awful customer service. Sure, my rep was friendly when I called to check up on my car, but he never called me, even when he promised to call with follow up. I was also promised my car on three separate occasions then never heard a peep. Plus, they had my car for over three weeks for an issue that should not have taken three weeks to fix. Customer service in the shop wasn't much better. No greeting, no apology for the length of repair, no appreciation for choosing them over the competition, nothing. It felt like they all hated their jobs and they couldn't have cared less about the customer experience. The only truly friendly staff members were the cashiers.

Sarah Foster was the best; guiding me through the first time leasing a car. We got lots of help from Sarah, Makenzie, MaryLynn, and Chris. Sarah even paired my phone for me! Super happy with the guidance and my car!

Great service,and knowledgeable salesman, and amazing vehicle, friendly staff

Christian koch thank you so much for helping my daughter buy her First Car!! She loves her Crosstrek! Cristian is the epitome of EXCELLENT customer service. Thank you again Subaru for hiring such a stellar employee who made our car buying experience such a joy! We're happy to be part of the Subaru family!!

We worked with Ryan A. (Sales) and signed all the paperwork with Bob. Ryan was very knowledgeable about the car and Bob was great at getting all the many forms explained and signed in a timely manner. I would recommend them both.

Went to get hail damaged at Autonation Subaru west. By insurance standards, it was totalled. They would only lower the price from $20.9k to $19.8k because they said they "are self insured and need to recover their self-insurance losses". This 2103 Forester with 60k miles has a salvage of $11.5k. I would have paid $13+ to he fair. Four different buyers all walked out when we heard this explanation. RIP OFF!

About a month ago, we purchased our first ever Subaru from AutoNation Subaru West! (We moved to CO with 2 rear-wheel drive pickups - not the best for this state). We knew we wanted a Subaru because they seem to handle CO mountain/weather driving conditions better than most vehicles. That's got to be why everyone here drives them, right? :) We test drove a few versions of the Forester and the Outback. Our sales consultant, Kevin Gleason was very helpful! He was very laid back and not pushy at all. It had been 14 years since we bought a new car, so we were a bit rusty and had lots of questions about all the "new stuff" on vehicles now. Kevin answered all our questions and helped us decide which Subaru would better fit our needs. Our experience at Subaru West was great, all the staff were super friendly and helpful. Btw, they also have free coffee and hot cocoa (which my husband really enjoyed). We love driving our 2018 2.5i Premium Outback! Our pups are loving it too! We would definitely recommend Subaru West to someone who wants a low-pressure, knowledgeable, and friendly car-buying experience!

Great service, extremely knowledgeable and helpful! Love my new Impreza.

I get parts from here often great parts department no complaints