AutoNation - Subaru West, Golden Reviews

I live in Las Vegas, but found a car I liked at AutoNation Subaru West so I gave them a call. I talked w Sarah and she gave me the info on the car and we talked about a test drive. I got an email later that day with a detailed price quote and their 'no haggle' pricing policy. I talked to Cory a day later to get some dealer specifics and he was also a great help. I made it to the dealership a couple days later and Sarah had everything ready for a test drive when I arrived. Once I decided to buy it, the process was pretty straight forward, simple and took about an hour.
From first contact to driving away, everyone I dealt with at AutoNation Subaru West was friendly, professional and very helpful through the whole process. There were no 'hard sells' or 'good cop/bad cop' personalities at all during the process. Overall, we got a great car for a good price and had a great used car sales experience. Thanks Sarah, Cody, Rob and everyone at AutoNation Subaru West.

I sure appreciated working with Jennifer McNairy. From scheduling my appointment, to explaining the work done, to offering me a better deal on snow tires than what I had been getting, Jennifer was a solid, reliable contact. They even finished up half a day earlier than expected.

Kyle and the subaru service team always seem to figure out the problems my Subaru has and fixes it in a timely manner. I have always been extremely satisfied with their service.

I purchased a used Lexus from AutoNation Subaru . Chris Noll the sales representative was great to work with. He answered all questions completely, candidly and very professionally

We had a very positive experience dealing with AutoNation Subaru West, Don Wright, was no pressure, very amiable, and knowledgeable. We are very pleased with our new car and would recommend AutoNation to anyone.

My second consecutive vehicle purchase from Autonation. Customer service and speed in completing the deal were just as impressive this time around as the last one. Upon realizing a cosmetic issue with my car, they were very attentive and quickly set up an appointment to have the damage repaired and get me on my way.
I will, without hesitation, recommend autonation Subaru West to anyone that asks!

We just bought our second Forester! Our 2006 has 135k miles and still runs great and we are giving it to our son. Our experience buying a new car at Nationwide was exceptional. We had very helpful salesman, manager, finance and service people.

Just bought a 2017 Subaru Forester from AutoNation Subaru West. The sales staff was very helpful and when I didn't have the best experience with the initial salesperson, the staff was very nice and willing to help me. That's the only reason why I decided to buy the vehicle from them instead of going to another dealership.
I'm only giving them 4 stars because the Finance Manager and my husband got into a heated discussion regarding upgrades, which we refused. I didn't appreciate it and was upset with that particular experience.
I have friends who have bought vehicles from this dealership and they say that the service is wonderful.

About an hour west of Denver, 5 or 6 dashboard lights came on in our 2014 Subaru Forrester. It looked bad, so we called AutoNation for their advice and was told to get our car in for a diagnostic. So instead of heading up to our home in Fort Collins, we stopped at AutoNation. Even on this short notice they had in and out with an hour or so and we told there was no charge as the labor needed would be covered under the car's warranty. Very professional, prompt and friendly service.

Don Wright and the entire team at Subaru Auto Nation were extremely helpful and easy to work with on the purchase of my first car. Don took the time to search for the right vehicle for me and then, at the dealership, he explained everything on the automotive side, and the business department explained the financial part. So far I really love my Impreza and am glad we made the trip to Golden to work with Auto Nation and with Don. Thank you for making my purchase so easy and fun!

Andrew was helpful, without being pushy, friendly, courteous, and knowledgeable. There was no pressure. AFTER the sale (and almost after hours), and without being asked, Andrew walked Carol through the bells and whistles related to the controls--beyond the call and very beneficial. Marty, the finance guy, was courteous, explained the fine print in understandable English rather than in finance jargon, and did not push us to buy add-ons that we did not need or want.

Auto Nation has the BEST service dept. of any dealership I have ever worked with. I bought my car at Groove in Denver, but was dissatisfied with their customer service. I am very happy with the service I have received from AutoNation, and recommend that dealership to everyone owning a Subaru

Everything was so smooth and easy thanks to the staff, and shouts out to Travis. He was friendly and efficient. This was my first car buying experience from a dealership and he was so, so helpful! He had the car ready to test drive immediately upon our arrival and he made the buying process as seamless as possible. If you decide to shop at this location ask for Travis McAdow, you won t be disappointed!

Fast, comprehensive response to my query about a pre-owned vehicle. Excellent price. Excellent trade in allowance. Excellent service from the sales representative (Dan Carne) to the financial service manager (Chris Paine). Seamless transaction.

Friendly, a MUCH faster repair than estimated, free coffee and a free shuttle! Plus, they gave me some carnations to take home. :)

I had the pleasure of purchasing my first Subaru from AutoNation Subaru West this weekend. A meticulous search of Subaru dealers from Cheyenne to Pueblo lead my search to this location. Because they offer some great deals, especially on used vehicles, some of their cars sell fast! I had some very unfortunate luck when two separate vehicles I understood were reserved for me were sold to other customers. When I found out the second vehicle had been sold I was distraught and, quite frankly, an emotional mess. (pro tip: If you reserve a vehicle with them online it may help to give them a call to double-check!) Kenneth was my sales representative and he was extremely professional throughout the experience. Kenneth and his management team offered exceptional customer service and were willing to work with me to make things right. I would highly recommend working with the team at AutoNation Subaru West, along with their great deals. Thank you so much, Kenneth, for helping me purchase MY first Subaru!

I had the pleasure and fortune of getting a call back from salesman, Kevin Gleason, when I contacted the website inquiring about an Outback. I was relocating to the Springs from East Tennessee and needed to secure a vehicle. I'd made many other contacts prior to Kevin's call, only to be swiftly ignored when I mentioned I was in Tennessee and couldn't drive by to their dealership. Well, not so with Kevin, who went above and beyond to assist me in everyway possible. He gave me hope and ultimately, an incredible deal on my dream car! I highly recommend you contact Kevin Gleason at AutoNation Subaru West! The next time I'm in Golden, CO I'll be dropping in to say hello to my new friend!

HORRIBLE SERVICE. I ve been trying to purchase a car from them for 3 days now. I kept calling and texting. I had my own financing down, I just needed them to let me know the final price so I could write a check. After repeated attempts to contact the salesman Dan Carne and after being ignored, they sold it out from under me. WOULD NOT RECOMMEND.

Very pleased. Everyone was super nice. Price came in under what I was told. Will be back next time!

Always fast friendly service including problem solving and great customer service Jenn was great! We bought our Outback from Autonation Subaru West and will be back when we want to buy another!

responded to recall notice so it was an invenience

We came all the way from Utah to get our next Subaru here (that s saying a lot since we have half a dozen dealerships within an hour of our house). Great service, easy to work with and no surprises. Shout out to Kevin in sales for making it a breeze to work out all of the details before we made the trip. Highly recommend!

I've called twice during the week, 10a/3p, have yet to speak with anyone besides the operator who transferred me to the same dept that I had transferred myself to prior, left VMs for the assumed person in charge for scheduling appointments. Hasn't returned my calls. Tried calling today (Sat. 4p) and the same situation. GM + the operators supervisor is out as well. I've got a recall notice and don't see that as an option when using their online booking system, so I'm stuck calling them or have to drive further out to another one when this one is 10 miles away.

Great service...Travis was very helpful & knowledgeable...and he got me in the right car at the right price!

I went to AutoNation Subaru West for a car buying experience, and it was pleasent. Fred was very helpfu l(when i called first) he was able to quiqly confirm the car was actually in stock. Eric was my salesperson and i was very pleased with everything. very stress free, comfortable atmosphere. I like that their open til 9 pm. Good customer service, I would absolutely go here again.

Buying or leasing a car is always a little stressful but Dennis at AutoNation Subaru West made the process a lot less painful. I never felt pressured or rushed to make a decision, and Dennis was great about providing me with all the financial information I needed to make my final selection. Overall, I'm very happy with my new car (a lease) and would recommend this dealership--and Dennis--to anyone in the area searching for a Subaru.

I had a pretty good experience. I bought a used 2004 Honda CR-V and really like the car. The only thing I didn't like about the experience was the two weeks it took them to get the parts to fix the locks cuz the car didn't lock. I also feel like it took longer then it should have when it came to signing the financial paperwork because they had someone who was training do mine, I have nothing against the guy training it's just I'm a single parent and needed to get my son to bed so it felt like it took an unnecessary long time.

Got a good deal here, still a dealership, so expect some tom foolery, but this was the least of it I've ever had to experience.

Everyone was very nice and helpful. The oil change took over an hour, which seemed like a long time. Very comfortable and well stocked waiting area.

This was my very first car buying experience was very pleasantly surprised at how wonderful the car buying experience could be. I had top notch customer service and Noel treated me like I was the most important person that day- it was great! They found the car that had the exact features I was looking for plus more and was able to keep it within my budget. It was a relatively quick process and even though I didn't expect to get my car that day they made it happen and I was so very happy about that! I am a Subaru lover for life now and any future car dealers I ever happen to work with will have a lot to live up to when being compared to AutoNation Subaru West! Well done guys and THANK YOU THANK YOU THANK YOU!!!

Very quick with the service I needed, and their communication is great. Very pleased with the work that was done, but I didn't give 5 stars because of the high prices of the services.

Fastest car buying experience we've had anywhere. We were out of there with our brand new Subaru in just over 3 hours. We used the Costco auto buying program, so we got a good price without haggling. They matched our trade in value from a competitor, so we were really happy to just do one transaction with one car dealer!

I had an excellent experience. I went in for a transmission flush on my 2014 Crosstrek as it was at 60,000 miles. I was not pressured into getting additional services, the cost was in line with regional norms, and service was prompt. Also, Jon was professional and practiced fantastic communication. Usually, dealership experiences leave a lot to be desired, but not this one. I highly recommend them.

My husband brought in my car for a recall. They replaced the PVC valve. The work was quick and everyone was helpful. I needed touch up paint and the young lady in parts said we could return it if it didn't match. Unfortunately it doesn't even though it's Subaru brand. Well return it. Very positive experience.

Great experience. Jennifer the service advisor was very good took her time explaining everything. A great asset to the service teqm.

I had to take my vehicle in for a safety recall. We were greeted by Luke when we arrived. He was very friendly and very helpful. He told us what the process would be and approximately how long it would take. He was true to his word. He called just a few short hours after our appointment to let us know we could pick up the vehicle. It was a good experience overall. Thanks, Luke!

Had a salesman who seemed not to be familiar with the Forester I was looking for ... he was more interested in talking about a keyless lock. When I showed him the color I wanted he went out and got a medium blue color ... not the light blue I wanted. When I did show him the color I wanted he blandly said "oh, that's not offered for Foresters". I had driven to your location from beyond Conifer. I don't know why he couldn't have told me that light/pale blue wasn't offered and saved me quite a drive. This is the first poor experience I have had with Autonation Subaru West. Needless to say I walked out very disappointed.

Very good dealership.....I'm a truck driver, delivering cars....
They were very easy to deal with.

Had a great experience, all the people were great. Extremely unpainful process buy my new car .

I had a very positive experience with this dealership, my sales representative, Andrew Scott and the general sales manager. This dealership was in possession of a unique auto that I could not find anywhere else in the country. They accommodated me in negotiating a good price on the vehicle and arranging for the shipment of the vehicle to my home. Andrew was very attentive in following up with me during the delivery processes and walking me through the car's features. I have bought/leased many cars over the last 30 years, including Mercedes-Benz, BMW, Lexus and Jaguar products and have never had a better experience than the one associated with this lease.

Hi class car buying experience. You don't need to have those car buying butterflies inside make you nervous about buying a car when you shop at AutoNation Subaru West. I had the best experience here and I'm sure you will too. Thank you Don and Andrew.

Great service from everyone at AutoNation Subaru West! Great experience making a well worth investment!

Everything was great. Very pleased with my experience. Price was fair. One thing, though; I thought it was very strange that they washed the front half of my car, but not the entire car. (It was filthy. I live in the mountains.)

I really, really appreciate the AutoNation Subaru West service team - I feel confident that they give me great advice on what I need to do to care for my car, are always friendly and professional! Thanks, all!

Great sales team and finance staff, purchased the perfect vehicle for my work at a good price and warranty. Their entire team were helpful, fast, and got me out the door in a timely manner, and with a smile on my face.

AutoNation Subaru was a very good car dealership. They were very professional and communicate very well. I would recommend buying a car there. Great service!

Service was completed earlier than I requested. Very professional staff. The cost of a 30K service was too high but everything was done as it should be.

I bought my first Subaru at AutoNation West in over 30 years and LOVE IT! My salesman was Tim Andrews who was over the top knowledgeable and could answer every question I fired at him. His experience and patience allowed me to take time to think about my decisions. I never felt rushed or forced to make a choice. He took time to take me on 4 test drives to answer my questions and help me to become familiar with all the features of each car. Once I made a choice, he helped us pair up our phones to the car's screen. . He was wonderfully thorough and made sure I understood what and how all the features worked. We reviewed the maintenance, warranty and owners manuals so I knew where to find the information I might need. He also assured me that he'd stay in touch and would always be available to answer any of my questions at any time...which he has lived up to already in the first few days. Tim felt more like a helpful friend, rather than the stereotypical salesmen. Tim is professional, knowledgeable and has a relaxed and easy personality. He gets a 15 on a scale of
1-10 in my book. I love my Subaru and look forward to driving it. I highly recommend AutoNation Subaru West as a first stop to buying a Subaru...it will not only be your first but I believe it will be your last stop, saving you precious time and money.

Great experience, very nice sales folks, best price in town.

What an amazingly welcoming experience. I reached out via the AutoNation website and looked at an inventory. I used their reservation form and quickly was able to get an appointment to see my auto selection. Our salesman RJ was warm and caring, unique qualities to find in this line of work. He had the car ready to be viewed. After a test drive we purchased it on the spot.

Kudos to the entire AutoNation Subaru West Team!

They listened to my concerns, checked out the vehicle, and performed the necessary repairs. Everyone in the service department was pleasant and professional.

My experience at AutoNation Subaru was outstanding from the time I came and test drove a Forester with Dennis Sharon as my salesman to Cwhen I drove it off the lot. Bob Messmore was the finance manager and was also, very helpful. I wanted a Bronze colored car and they happened to have one coming in on a truck due any day and it arrived late on Monday and I was able to pick it up on Wed. That was what worked for my schedule. I am hoping the car is as great as the service! I would definitely recommend shopping there.

My recent service call went as schedule and was done very well and timely as I thought I had an appointment at 9 am. It turned out it wasn't on their schedule, but they took me and carried everything out in a timely fashion. Thanks so much
Constance Mara

Went here for parts. Fyi you have to take the elevator downstairs.and there you hve it

Awesome experience! After having another dealer offer me a car that they couldn t sell and then not get back to me about when it would be ready, I called AutoNation and they met the very best deal I had found and even with the power out they made the deal happen! Amazing experience!

I can t say enough nice things about my experience with this dealership. RJ, my salesman was awesome and extremely patient and kind. I didn t feel pressured at all and he was the ONLY salesperson from any dealership that continually sent me vehicles within the specifications I was looking for, I really appreciated his efforts in helping find the perfect car! Rob in finance was also incredible, he went above and beyond my expectations and was so flexible with me and my bank. Ted, the sales manager was great in answering all of my questions and concerns and again, went above and beyond my expectations in making sure I was content with my purchase.

I m so happy with the whole experience and I would gladly recommend this dealership to any of my friends and family. I look forward to making my next car purchase here!!

Everyone was very friendly and informative. My car was ready before promised.

Really great experience! Shannon was great, we really enjoyed working with he showed us exactly what we were looking for and tried to stay within our budget. Overall we are very happy with our Subaru Outback!

As always, a very positive experience. I just purchased my third Subaru from AutoNation West (from Allen Sziklas, specifically) and it couldn't have been better. He takes the time to go over everything, answer all questions and makes himself available if you have questions after driving your new car off the lot!

All members of the sales department were polite, quick to respond, efficient, and straight-forward. I visited a dozen dealerships representing at least eight automotive brands during the three week period I investigated my options for an SUV lease. I've repeated this process many times over that past forty years in the Denver area, and AutoNation Subaru West was top tier.

I was very pleased with the service I received. Everyone was polite and courteous. The car was ready in a timely manner.

Brett and Bob were awesome. Super helpful and efficient. Taking my mom there when it's time for her to upgrade cars

Great and friendly staff. Wait time to sign paperwork was a bit long (2 hours), but they did sell plenty of cars that afternoon.

Had a headlight out. Tried to replace it twice and both times headlight still didn't work. Took it into service and they replaced it immediately and it works. Didn't charge me for the replacement.

We had such a lovely experience trading in and buying a new Subaru. Everyone we dealt with was incredibly nice and helpful and overall we had a wondeful experience!

Last week, I had the pleasure of visiting AutoNation Subaru West in search of my first car. Having it been my first car buying experience, I was a bit nervous and unsure as to what this process looked like. Fortunately, I had the help of Bradford Mazur, a sales associate at this location. Not only was Brad able to answer all my questions, but was able to provide me with a great deal of knowledge on the cars I had my eye on. Further, he was especially polite and patient with me throughout the entire process, being sure to keep in touch with me about any information he thought would be useful to me throughout the week of my car search. Never once did I feel he was being pushy - He simply wanted to make sure I was being provided with the information I needed in order to find the perfect car for me. Although I ended up finding a car elsewhere, I would recommend this dealership and Bradford to any of my friends and family. I respect and value the high level of professionalism and care for customers this business and it s people provide.

I wanted to give a shout out to the parts department. They have always had great customer service and have always been a great help

I had a great experience all thanks to Vik Biefel. He was an outstanding salesman and went out of his way for me. He was genuinely interested in my safety and how this car purchase would impact my future.

Even though I didn't end up buying my car from here, Don and Jason were very helpful and nice. They helped answer all of my questions and concerns. I would definitely recommend them and this dealership. Thanks again to both of you!

Great buying experience. Hassle free and no-pressure purchasing, easy to schedule no-contact test drive during COVID, helpful and honest salespeople. Talk to Noel Estrada.

Excellent service by sales personEric Carne!
It is a very busy store!

I had at least 6 warning lights come on so I drove my Tribecca directly to the Autonation service department around 11 am. I was not told at the time that there would be any problems getting to my vehicle. I received a call at 5 that evening that they had not been able to work on my vehicle. I called the service department the next morning and was told they could not tell me if they would get to it that day or the next or when they would be able to get to it as vehicles that had come in with appointments were taking priority. I told them to cancel the service and picked my vehicle up. This has happened to me 2 other times in the past couple of years. In addition, when I have needed to get my car worked on immediately such as when my radiator crapped out, I have been told that they would not be able to work on my vehicle for at least a couple of weeks. When the service department accepts a vehicle with a good idea that they will not be able to get to it and they do not inform the customer, all they do is end up pissing people off. As a result, I will no longer take my vehicle to Autonation for service and instead go to another dealer's service department, such as Groove Auto, even though they are less convenient or take it to a smaller, Subaru repair specialist.

Sold me a car that didn't pass emissions, had to take the time to bring it back, get it serviced, they couldn't fix it so they sent it to Honda next door. Service manager didn't wanna give me a rental and said nothing was available. But as soon as I talk to a manager a rental was in my hands. Ironic isn't it. Called multiple times to get information on gap insurance since car was later totaled and I couldn't even get a call back even when I reached out to the director. I will never buy nor recommend anyone to come here. Sales man was friendly, management consistently gave me a hard time.

The negotiating process was painless. The car was going to arrive in a week. I tried to get the finance department to complete all the paperwork with the final negotiating over extras, warranty, et al., and they wouldn't, with a lame excuse that my vehicle wasn't in their system yet. All of that negotiation & sales COULD have been concluded, and the final purchase been completed in an hours less time. Do they think that with more time to think about their window insurance, the various warranties, etc. we would make different decisions?

Brandon made sure I was taken care of from start to finish. He had an answer for every question raised and made sure I was given the best and most fair deal for the trade of my jeep. I LOVE my new outback! Also shout out to Shane for making sure my financial questions were all squared away and easing my last minute hesitations no buyer s remorse here! All in all, I had a seamless experience! Thank you!

Everyone I dealt with was very professional, polite, honored my time, had many Covid safety precautions. They took excellent care of my car, finding some bulbs that had burnt out and replacing them for me.

AutoNation Subaru did a good job fixing my car. Overall the customer service was really good, especially after a grease stain was left on my passenger seat by accident after my car was serviced for what it went in for. Jennifer in the service department responded right away when they opened and had me bring it back in to get cleaned and detailed. They took care of the issue quickly and provided a loaner for the hassle. I will bring my car back to this location.

Great Customer Service - I had an amazing car buying experience at AutoNation Subaru West with Noel Estrada and Shane Schnacker. Located the exact car we wanted, made a same day appointment, the car was ready for a test drive and the buying process was easy and got a great price. Very professional and attention to detail made the car buying experience the best I have ever had. Plus they are really nice. Highly recommend your next car buying experience starts with AutoNation, and if you are buying a Subaru, call Noel.

My first experience with this dealer as there was a recall on my Forester. They were delayed in fixing the car so it had to stay an extra day. Asked them to look things over and see how the belts looked, they reported a min charge of $100 to do ANYTHING, even look for obvious issues via a visual inspection. I don't understand why dealers are the most expensive option for the least amount of work. Poor communication as well. This was their opportunity to earn my business and they failed to do so. I don't recommend working with them.

I had the greatest experience here! Tim, my salesman, and Bob, my finance guy, were incredibly kind, helpful, and gave me their undivided attention. I came in after 2 unsuccessful weekends to 2 other Subaru dealers. Tim spent so much time with me to help me decide which car would best suit me. He even went with me on TWO test drives of the same car. Bob is hilarious and highly entertaining. People talk about buying a car being such a painful experience. I am 100% sure that if I had gone anyplace else, it would have been. I am so happy and extremely satisfied!

Excellent customer service. We were helped by Wess and a service tech after the service area had closed. They took their time to drill new holes to get my front plate attached properly, and sent us on our way. We hadn't even bought our Subaru there. Very much appreciated.

Vik bought our 2010 Forrester. He gave us the best offer and was a pleasure to work with. It was quick and easy.

I was totally DREADING buying a new car for one reason - the whole hard sell/bargaining, etc. I was really happy with Auto Nation - the price they gave me was good, so we only needed a little negotiation. Even after the sale, I feel like I've been getting good support, the sales guys are even willing to answer questions when I can't find stuff in the many many manuals. Oh, and i LOVE my new subaru!

I could not be happier with my experience with AutoNation Subaru West. I went in with a specific budget in mind and my sales rep Fred Abrey was very patient throughout the entire process. My heart was set on a Legacy which took more than one visit to the dealership to find and Fred was available every step of the way.

Great experience with Esteban. He was very informative and I never felt pressured or rushed. Left happy with a 2018 Outback!

They are always courteous and expedient. They were all wearing masks which was great.

Had Best in Class experience with RJ. Great guy and helped us through the buying process as if he were part of our family.

Vick was a true professional. Easy buying experience, and I would totally recommend buying here.

I have tried to get my car in for service 3 times now. Their wait is always 2 to 3 weeks. It s silly that I keep trying. I went to a different Subaru dealership and asked how long the wait is to get an oil change, they said they can have my car done same day less then a hour.

Very good car buying experience. Felt no pressure.

Nice folks, good selection but 3 1/2 hours to lease a car is just ridiculous. This process should take a half hour.