The dealership did a great job in explaining why m...

The dealership did a great job in explaining why my 1.5 - 2 hour catalytic converter replacement recall could take up to 4 hours. They had to let it cool off which makes perfect sense and my service advisor, Michael Bright did a fantastic job explaining why and I could tell it wasn t his first time apologizing for time time frame I was expecting.

I understand in business that it is not the fault of the messenger and he did a great job communicating with me as well as the technician that caught a couple of other important items that needed to be repaired that were covered under warranty. They even had my car ready well before the promised time. Which most of us don t ever experience at a car dealership service center