Apple Store, Smith Haven Reviews

Marty the technician was fine. Just so there is no confusion, MARTY WAS FINE. The store however was not. Apple's approach to customer service is ineffective. I walk into the store looking for a service desk or anything that resembled such and found nothing. It felt like I walked into a cocktail party. People walking around aimlessly looking at their phones. I am not familiar with how Apple staff is dressed so I didn't know who to go to and NO one approached me. If it wasn't for my wife I may have turned around and walked out. I was holding an Imac. What else was I there for but help. So after the staff member was not able to find my reservation, I had to show the email on my phone. Just like going to the Doctor, after about a 40 minute wait, Marty (who was just fine) came over to help. He was just fine by the way. In my line of work, customer service is crucial. Seeing someone standing around looking like he needs help, which I did, I should have been given some. I should not have had to go looking for it. At the very least, put up a sign explaining what to do next when one walks in. Maybe small one, as not to bring the cool vibe or hip-ness down Apple the computer store is trying to create in their computer stores. Marty was just fine.

Super nice staff. Much better than Walt Whitman, which has poor management.

I had an appointment for 7 and I was waiting for over an hour. They kept telling me that I would be helped next then they kept helping other people. I also couldnt even finish a sentence. I was trying to tell them what happened to my phone and they said that the repair price would be 109$ then because they didnt listen to me or let me finish my sentence, it turned out that I had to pay for a replacement phone.

Crowded like it's Christmas Eve! Two people helped me to pick up. One was more cookie then the other! Lucky for me part was covered and I got it for free!

Total disgrace brought 5 phones i phone 7 plus one had issues from day 1 with getting service outside of my home and it not charging properly . but being it was my daughter's phone mind you she is 12 she really didn't want to bring it because she was afraid of not having it. So i called At time of problem which of course they have not record of. So i went today and they refused to help me .As my daughter was historically crying they said they can sell me a new phone. They should be ashamed of themselves i always thought they stood behind there products boy was i wrong!!!! Its all about the money not costumer loyalty. I was sick how i and my 12 year old was treated by both the workers including the supervisor shame on you!!!!!

I often have to wait a long time, but it s still the nearest Apple store, it s still very convenient.

The person who attended me knew Spanish ... He was very clear and honest with my concerns ... It was a good experience to buy in the store ...

After arriving 2 hours early and waiting in line, the proceed to tell you they are only taking appointment. They walked up and down the line over and over asking if you have an appointment never once mentioned if you don t have an apt you can t get in make you wait until the front of the line. I will go get a google phone.

I went to the store and they set an appointment for me. So I had to stay in the store and walk around the mall for one hour and a half. then they sent me a text message that some one is ready to help me, I ran to get there, when I got there I received another text saying that they have canceled my appointment, I talked to one of the staff and he said he will fix the problem with the appointment schedules, but it took me another hour to see an assistance. So I had to wait for around 2 hours in total to see a technical guy. It is not my only experience, I had the same problem in my last visit as well. Their appointment schedules never works.....

I bought an XR for my girl. A fair tattooed guy was very kind and helpful in all the queries we had .

Yes, the store is always crowded. Yes, the wait times are long. Yes, it s almost impossible to get an appointment on short notice.
Why?
Because it s a great store with quality employees who want to get the job done right and make sure their customers are happy!
I ve never had an issue here! And I m very happy with this store.
Yes, your appointment was supposed to be at 3, and maybe it s an hour late, but maybe the customer before you took longer than expected to remember their passwords, or their MacBook issue is super complicated and takes a lot of Q&A. It s okay, it happens.
So please don t assume just because the Apple employees aren t jumping to help you as soon as you get there that they re rude and ignoring you. They re helping the other 40+ people in the room with their own issues. You ll get your turn, all it takes is some patience and understanding.

Your Own Terrorist Network Almost caused me to wipe out my MacBook Pro because all the downloads were corrupted

The second time that I go to the store, wait for about 30 minutes just to tell me that they can't fix it :)

Always ridiculously crowded, no crowd control, non knowledgable staff.

This is a really nice Apple Store. Very helpful and friendly staff. Always busy in my experience but there are better hours to come here, depend what you need. But they do their best and trying to minimize waiting time.

They take forever to make Appointment you wait forever to just sit down with the people. And when you get the appointment you wait another 45 mins lol

Overall this store has been really very helpful for the most part in the past but my first experience since the awful remodel was bad. I came as a walkin and was told to come back 3 hours later. It wasn t clear where to wait or who to speak to so I had to interrupt someone to ask. I told the appointment maker my issue which was a phone battery as well as figuring out if I had successfully transferred data- mainly photos from an old ipad so it could be wiped and used by-someone else. I have been trying to do this for ages and I still cant figure out if I have done it which is a big flaw in the apple situation with transfer of photos, icloud and so on.

When I arrived 1/2 hr early and asked if I could go a bit early it was a no go and a regular appointment would be a week! He also admitted it was going to be longer. He then happily told me apple could not put my data from the devices I transferred things to on their computers. So why not tell me that so I could have brought my macbook pro for that?

This was a complete waste of my time when I am ill, and I m trying to get this done in time for a family member who will be going to hospital. I told him so basically I am wasting my time here and told him to cancel appointment. He didn t care at all about my issue etc. Many of the people here are rude now and don t seem to have a clue. They used to have good people here. When I got home an hour later or more after another pressing errand, I got 2 texts telling me they were ready for me and then that they gave my place to someone else so he didn't cancel the appointment.

No other company would survive cs this awful. I guess because they know we will just keep buying their stuff they figure it is ok? It used to be much better though so this seems to be a general policy change maybe? I can t go to other stores now that people suggest are better.

Awesome service as usual and I was in and out for my appointment in a relatively short time of time. Store capacity as well handled and at no point did I feel like it was too full and I was too close to anyone else. Will definitely visit this Apple store again even though I m not local to the area.

Waited 3 hours for 15 minutes of service. And this was with an appointment! Unacceptable!!! This store has to do better in customer service. Horrible!! Will never go there again.

Amazing staff! Friendly, welcoming, and supportive (Meeka & Omar). I can't begin to express my gratitude towards these two professionals that walked me through transferring my devices and tech difficulties. I love Apple products and loved the time and attention these professional support staff members provided along with Tom and Nelly at the set up station.

Please don t go to this Apple Store, the service here is atrocious. I honestly don t know what happened to Apple s customer service. I understand that the store gets busy, but if a person walks-in and doesn t see the line people are supposed to be waiting on then wouldn t it make sense to say There s the line, go wait over there.

NOPE. These Geniuses mumble something then walk away to talk and gossip with the other reps standing there without even saying anything else. Can t even make an excuse that they are busy with customers. I should ve gotten names but then I would have just sent an email to their corporate office...

I did not pay over $1,500 for a phone to get crappy customer service like this. And I went over there with the intention of spending more money! AVOID if possible, you ll get better service with your telecom provider.

Well, it's your boy at it again with another store review this we @ apple in Smith haven Mall. Well, this apple spot is a tiny store and super slow waited one hour and a half for them to say we can look at your ear pods because you have to clean them first.

horrible place if you have an appointment scheduled they will be two hours behind schedule but if you are 10 minuets late they will cancel your appointment

Always mobbed with people but LaTisha was super friendly and helped make sure we were all setup before leaving.

Very pleased with my outcome but the wait time was awful! From 3pm-10pm I had to wait to get my phone service but once I was in they were attentive and quick to resolve my issue and I walked out in about 20min or so with a brand new phone free. Which I originally suspected would happen but it s always a better experience when things go smoothly as they did on this Apple trip. Only advice I would give is if at all possible stay away during seasonal and weekends it s super busy! Also, you can easily book an appointment, only reason I choose the walk in option is because online the reservations were taken until next Saturday and it was imperative to get my phone fixed.

I went in with a failed macbook pro that was under warranty and the genius service tech quickly assessed the issue and a tech genius notified me that i could possibly loose my hard drive information which was discomforting considering Under the current condition of the laptop backing up the data would be almost impossible. A note was made to the repair service order and thankfully i did not loose my data . 6 Business Days later i received my laptop at my residence in perfect working order. It would have been 4 business days but thanks to a recent storm it delayed logistics for fedex causing an extra two day delay. Im happy and i hope my logic board wont fail again

Store is always mobbed but it is an Apple store after all. Staff was nice and helpful

tech was great help me decide if repair was an option

F***##g disaster of a joke. Go to toys r us for better support.

The worst experience EVER I have in any store. The employees treat you like NOTHING!

Such great customer service at this location! All the workers are very friendly and I always leave learning more than I even bothered to come in for!

wait for a decade for buying an iPad Pro, many free staffs but no one take us

They do not want to help you check in properly with multiple devices. So after you wait 30-45 minutes, you then learn you have to make another appointment for more than one d vice, after you told them all the issues. The genius at the genius bar appeared to have never worked with an Apple device. He told me my device was broken after looking at it. I asked for his tool and fixed the problem myself! Ugh!

I took in my dead iPad with very low expectations. The Geek Squad, much closer to my home, had been unable to diagnose the problem so I drove the extra hour to the Apple Store at Smith Haven and was lucky to find it not very croweded on a Wednesday afternoon. Thomas at the Genius Bar was able to quickly identify the problem as extremely rare and following a consultation with his manager replaced the iPod, helped me set it up, then gently recommended that in the future I make an appointment. While waiting for the iPod to recover my pervious backup I wandered the store amazed at all the wifi accessories that now exist and all of my questions were graciously answered. I'm sure it helped my experience that the store was only semi-croweded but I left with a renewed loyalty to Apple products and culture.

They get the job done for a price. There is a dystopian cult like feel about the place that gives me the eby jeebies so I only go in when I absolutely have to. I hope this is not what all stores will look like soon.

After sales service is terrible. When you are fortunate enough to get to speak to an associate they are very knowledgeable but the only way to talk to someone is to go into the store. They never answer their phones. I live close to an hour each way from my nearest store. I spent 5 hours yesterday waiting to be seen with a repair. When I got talking to the person it took all of 15 minutes and they confirmed I had an issue (as if I didn't know that already) with the product. They called and emailed me back this morning with "important news about my repair and I needed to contact them ASAP". I have tried for the last 2 hours to contact them at the number provided and it keeps ringing until it boots you out after 4 minutes of waiting. Horrible after sales service. I own several different Apple products but this is changing my forward looking thought process.

Having an issue with an iPad, went in and was instructed by the first employee to wait in the long tech support line. When I make it to the front of the line, another employee asks me to schedule an appointment 2 hours from now. When I ask about a drop off service, he tells me I can drop it off in 2 hours. Then he brings the attitude when I don't want to give him my email. I haven't even seen the "genius" yet, but if he's anything like the rest of the overpaid employees in there, I highly doubt the experience will be positive.

An incredibly incompetent bunch. I don t know what kind of training they had to qualify for working at the Apple store. I went there six times for iPhone battery replacement. Every time they kept me waiting and talked some nonsense and still did nothing. Six times and I m still in need of a battery replacement. Absolute idiots. I don t know what Apple thinks by keeping these people employed.

I just had the rudest customer service experience of my life over the phone with an employee at this store. I have reported the female sales rep I spoke to to corporate and I hope they will act accordingly. She was so rude I was almost in tears. I was simply trying to get to the bottom of multiple phishing calls from their number and was met with a brusque, condescending and shockingly rude response to every question. Look elsewhere!

"Thank you for your assistance in helping us retrieve our MAC 90 after 'The Big Crash' last month."

Justin our check in personnel was great. And the other gentleman that helped us was knowledgable and helpful too. The wait can get a but ling at this location, but it was about 15 minutes on this visit.

Regardless of how busy this place is; the staff are courteous, the design of the store is awesome, open, bright and spacious! The huge screen and the regular classes they do up front, is pretty cool to watch while you wait.

My interaction with the Genius staff has always been a positive one.

This place is unbelievable! The employees were so rude! Didn t call my name, I sat there for 30 minutes and when I asked someone to help me her reply was my hands are full I was blown away at the way they treated me. I walked away with a broken phone still and without a labtop that I really need to purchase. Worst service ever.

Not worth even going to. I came in for a repair issue but staff was unwilling to help or offer alternatives beyond selling me a new product. No wonder Apple is a trillion dollar company. AVOID this store - I certainly will.

No dislike, just not helpful or able to suggest where to find an answer

Good iPhone service and what the new phones have in it

Bad customer service waiting for one hour, and the place is not even crowded,

Despite what at least one reviewer said, I respectfully disagree. Yes the store is often crowded but the cue moves quickly and the staff is EXTREMELY KNOWLEDGEABLE!

Came here to pick up a web order that a customer placed on postmates. I found an employee and told them. She told me i had to wait on line to ask another employee. I ended up waiting over 20 minutes. My customer was mad.

Been trying so many times to reach them over the phone it takes so long just to get no answer time over time again I don t understand why they can t anwser their phone when I wait for sooo long and have serious questions for the problems on my iPhone which was very expensive ridiculous customer service clearly they do not care about their customers and no sorry I do not want to Talk to a stupid robot

I went today at 2pm for genius bar . guy tell me next appoiment is at 9pm i said ok i come back i cant wait 7 hours there . around 4 text me said because you no here i cancel you appointment.

Great service around dinner time. Plenty of folks to help.

We went to the store and we told them that we were looking to buy a MacBook Pro for my daughter. In the front of the store we were told to wait 5-10 minutes by a nasty employee. By nasty I mean no smile no enthusiasm he did not greet us or show any interest at all. So that was that. Then we waited 20 minutes. After waiting that long nobody came to us we had to ask to be helped to who I think was the manager. When we asked they quickly got us the computer and gave us a different employee to do the sign in on the computer. Now this was a special buy for my daughter it is her 13th birthday. Not to mention we've always bought from that store( 3 MacBook pros, 3 apple watches and 1 iPad Pro and we all have iPhones) we have never complained or been angry. After we finished setting up the computer which by the way the employee did not treat as if this was important. He told us laughing in a sarcastic way that they did not have any bags left. This may not seem like a big deal but this is her first computer also it's raining outside like crazy and it's just a special day overall. She wanted the bag to remember her first MacBook. I do not have the names of the employees but if you really need their names I could go back to the store and ask for their information. Thank you so much for your interest. Attached to this message is our receipt

The wait is terrible, and the staff not well versed.

I used to get amazing customer service but my last 2 visits to the genius bar were atrocious.. I had to call the 1-800 number and make a formal complaint.. Only then was i given the amazing service im accustomed to from Apple.
I've owned iPhone's ranging from the 3G all the way to the 6, a macbook pro and the mobile me subscription and this was the FIRST time i've gotten horrible service.

Corporate should take a look at this store and monitor it for their attitudes

It is impossible to get someone on the phone to discuss a repair, even when making a return phone call to the Genius Bar.

awful store and useless manger, I bought my laptop a year ago and went last week to fix it, they asked me for $500 to be fix because its out of warranty when I told them its defective hardware it stopped working by itself ,they said there is nothing we can do even the store manger could not help with this, although he have the final word to solve the problem but he did not care. I will spread my word .shame on you

This store is the worst! We went in to buy a lot stuff and waited nearly an hour- finally walked out. The staff was very rude to me and my family. You're better off ordering things online.

I love this place! I have been going there since i was like 4 and they always had what i needed! And the food court is bomb!

There is a line before the store even opens. If the line isn't "formed" ask the people to make one, or else there is a mad rush to get into the store and your placement in line is the difference between being seen first or coming back in 20 minute intervals.

Had an appointment arrived 10 minutes early after waiting 45 minutes asked if I was next....people were being called up with later appointments, I was told I was next and 20 minutes later still other people were called. Got up and left. I was not the only one this happened to. Terrible will never buy an Apple product again
Would give it zero stars

I needed a new cellphone to replace my memory maxed Iphone 5 and decided on an unlocked 128gb Iphone 6s. Didn't want to wait for delivery so figured I'd go to my nearest apple store to get it in person. I tried calling first to make sure they had it in stock but nobody answers. Then checked on the apple site which told me this store had inventory of the phone... so I drove 1/2 hour from my house to get it.

It's not a particularly big apple store and had about 60-70 customers in it with about 15-20 red-shirted apple reps. I go up to one of them to see about buying the 6s only to be told I'd have to wait 45 minutes to an hour just to talk to someone. Looking around the store it seemed evident there were enough reps to handle what would have been no more than a 5 minute transaction of my handing them a credit card and them handing me a small box.

I know apple makes a decent product, I know they had cache and all that crap... but no way on gods green earth am I going to wait an hour for the apparent privilege of simply talking to one of their sales reps so that I can give them my $800 . The only store in the world I'd wait so long for is perhaps if I found myself in North Korea and needed bread. What kind of a salesperson rationally expects a customer to wait such a period of time? I've been to other apple stores with the same customer/rep ratio and the wait wasn't nearly as long- if, in fact, there was a wait at all. 45 minutes to an hour is simply ridiculous.

Am now the owner of a 128gb Google Pixel. Didn't get it yet, but if I'm going to have to wait I might as well use the time for something with the functionality I need (unlimited photo storage, cutting edge camera & a non-proprietary headphone jack).

Happy Holidays

I called to check whether they had a Misfit tracker in stock.The " Genius" who answered the phone.........not so genius.

Horrible customer service - 6 employees standing around chit chatting while customers wait for hours. Waited 2 hours on a Tuesday within 1/2 hour of store opening after being told to come back in 1 hour. Will never come back. !!

Little to no customer service and rude employees make this store difficult to shop at.

I drop by this store a few times when I am in the area. It's always fun to demo and play on their displays. It's definitely a toy store for an adult like myself. The store tends to get really busy, especially on the weekends, so sometimes you'll be waiting a while to get the help you need since the store is typically filled with window shoppers.

Terrible , I wish never have any mac product at this point ! Unprofessional , careless for customers (that already have there products), but if going to buy more products trust me they are sharp !

The wait times are very very long. Not a happy customer