Having an issue with an iPad, went in and was inst...

Having an issue with an iPad, went in and was instructed by the first employee to wait in the long tech support line. When I make it to the front of the line, another employee asks me to schedule an appointment 2 hours from now. When I ask about a drop off service, he tells me I can drop it off in 2 hours. Then he brings the attitude when I don't want to give him my email. I haven't even seen the "genius" yet, but if he's anything like the rest of the overpaid employees in there, I highly doubt the experience will be positive.