Yes, the store is always crowded. Yes, the wait ti...

Yes, the store is always crowded. Yes, the wait times are long. Yes, it s almost impossible to get an appointment on short notice.
Why?
Because it s a great store with quality employees who want to get the job done right and make sure their customers are happy!
I ve never had an issue here! And I m very happy with this store.
Yes, your appointment was supposed to be at 3, and maybe it s an hour late, but maybe the customer before you took longer than expected to remember their passwords, or their MacBook issue is super complicated and takes a lot of Q&A. It s okay, it happens.
So please don t assume just because the Apple employees aren t jumping to help you as soon as you get there that they re rude and ignoring you. They re helping the other 40+ people in the room with their own issues. You ll get your turn, all it takes is some patience and understanding.