Overall this store has been really very helpful fo...

Overall this store has been really very helpful for the most part in the past but my first experience since the awful remodel was bad. I came as a walkin and was told to come back 3 hours later. It wasn t clear where to wait or who to speak to so I had to interrupt someone to ask. I told the appointment maker my issue which was a phone battery as well as figuring out if I had successfully transferred data- mainly photos from an old ipad so it could be wiped and used by-someone else. I have been trying to do this for ages and I still cant figure out if I have done it which is a big flaw in the apple situation with transfer of photos, icloud and so on.

When I arrived 1/2 hr early and asked if I could go a bit early it was a no go and a regular appointment would be a week! He also admitted it was going to be longer. He then happily told me apple could not put my data from the devices I transferred things to on their computers. So why not tell me that so I could have brought my macbook pro for that?

This was a complete waste of my time when I am ill, and I m trying to get this done in time for a family member who will be going to hospital. I told him so basically I am wasting my time here and told him to cancel appointment. He didn t care at all about my issue etc. Many of the people here are rude now and don t seem to have a clue. They used to have good people here. When I got home an hour later or more after another pressing errand, I got 2 texts telling me they were ready for me and then that they gave my place to someone else so he didn't cancel the appointment.

No other company would survive cs this awful. I guess because they know we will just keep buying their stuff they figure it is ok? It used to be much better though so this seems to be a general policy change maybe? I can t go to other stores now that people suggest are better.