
Not a very good place to take kids. Very few attra...
Not a very good place to take kids. Very few attractions to keep kids entertained. They did away with the hot tub. Not allowed to play basketball. No service. POOR EXPERIENCE especially after paying almost $50 to get in. DEFINITELY NOT WORTH THE MONEY.
Water has way to much chlorine, eyes still burning...
Water has way to much chlorine, eyes still burning next day. Everything is aged and rusting or just plain dirty. Lifeguards are a joke and not enforcing any safety rules. Bought a arcade pass when finished swimming didn't work and had to be bounced around to 4 different counters for refund. Kids had an ok time at best. Save your money, this place need a serious overhaul.
The water park was nice the adult area was closed ...
The water park was nice the adult area was closed but I rather keep an eye on the kids. The game area was poor most of games didn't work poor staffing was a waste of money skip the game area
Small water park connected to the Adams Mark Hotel...
Small water park connected to the Adams Mark Hotel.
Pros: inexpensive, adjacent to hotel, tall slides are fun, good for younger kids. No trademarked/commercial theme characters.
Cons: lifeguard staff seems bored, inattentive, young, and unprofessional. Not enough tubes. Attractions closed for staffing reasons. Shower/locker room was small, without benches, and lockers are $5! Music playing overhead was too loud, distracting, and not always appropriate for children.
It was nice to have a hotel package with the water park, but it was unimpressive.
The food was gone when we got there around 2 on a ...
The food was gone when we got there around 2 on a Sunday. The kitchen staff was all teenagers who were rowdy and rambunctious and didn t give a care about the food, all they had to serve were soggy funnel cakes. The resort itself was dirty and the empty adults side jacuzzi showed me what really lies underneath when all the water leaves.
WOW! Way bigger & better than I thought! Big, clea...
WOW! Way bigger & better than I thought! Big, clean, FUN, Lifeguards everywhere! Good job!
This was my 1st experience going to the resort. I ...
This was my 1st experience going to the resort. I went to take my daughter and friends as a birthday gift via groupon. Purchasing the ticket as well as redeeming my group on was a breeze no issues whatsoever! Finding the location going in the correct entrance was also very easy to do. Considering our latest weather conditions the inside was well warmed almost making you forget that it was below 20 outside. For the staff members that I encountered both on the phone and in person everyone was helpful and answered any questions that I had. The kids thoroughly enjoyed themselves I believe their favorite part was the huge tube slide that extended outside the building and ended inside the building! Over all the environment with awesome my only complaint was the overwhelming smell of chlorine that filled the air and because it was warm it was intensified. My sinuses were affected my eyes were tearing up and agitated by the time we left after 2 hours.
This place is really fun. Great arcades and great ...
This place is really fun. Great arcades and great pizza. Staff is really helpful. The water slides are awesome too
Tomas Soto, very helpful and respectful, attentive...
Tomas Soto, very helpful and respectful, attentive as a dark clerk. I give this hotel 5 stars for service and the respect and courteousness of the staff
We chose this place for a weekend getaway. In my o...
We chose this place for a weekend getaway. In my opinion this place is suitable for young children up to age 8 or 9. My two 10 year olds got bored very quick, after trying out all the slides. It is suitable for the price. Don t expect to much.
At breakfast and hear the manager at the restauran...
At breakfast and hear the manager at the restaurant having a melt down. "If I hear one more complaint, I'm going to shut the restaurant down and send everyone home." Quality has seriously gone down hill since the last time we were here. I can say we will not be staying here again. We had to switch rooms because of a leak, they informed me that with a military discount our stay would have been MORE expensive. Our new room stinks, the condensation on the window caused water all over the sill and floor. And as for CocoKeys, none of the sprinklers were working and they were always out of towels. The lifeguards were more concerned with flirting with teenagers than doing their job. One little girl was shoved off of her floatie by some bigger kids, and the staff did nothing. Kids run wild and It is not a safe environment. We will not be back.
My kids had a blast! I enjoyed watching them have ...
My kids had a blast! I enjoyed watching them have fun as well . We will definitely be coming back!!
Also the food isn't super pricey, so that was a plus lol
My 5yo loved it. My 3yo hated it. The only slide t...
My 5yo loved it. My 3yo hated it. The only slide the 3yo could do was in the kiddie pool bc he couldn't go down the others by himself.
Triple charged my account. Lost reservations. 1 el...
Triple charged my account. Lost reservations. 1 elevator for the whole 15 floors. Too crowded. No regulation at pools. Room dirty. Staff very unfriendly. No parking. Not worth it. Save your money.
when for my daughters bday.. the room was nice.. h...
when for my daughters bday.. the room was nice.. hotel staff was wonderful!!! and pool staff was ok.. some where helpful others looked bored.. but they are teenagers..the pool was fun.. we had a blast and my kids cant wait to go back again..only isses was a woman wearing a white tangtop with no bra.. and you could see it all and the kids in their street cloths in the pool.. that should never have been allowed!! if you are going to a pool you shoud have to wear swim wear.. not reg clothing.they should of been told.. my daughters nor i or the other kids should have been able to see an adult womans boobs...otherwise.. we loved it!! and we will be going back again
It was disgusting gross. I found a used syringe in...
It was disgusting gross. I found a used syringe in the bathroom stall. apparently obvious drug users hang there and the staff and security were rude then non-existent. Would never go back. If I could get money back I would.
We had a birthday party there and Therese, the par...
We had a birthday party there and Therese, the party planner was wonderful to work with! She accommodated 14 kids when they were ready to eat early and allowed us more time in the party room. The staff were friendly and they even helped us clean the room. The party went well because of her and her staff!
I have never written a review for anywhere I've be...
I have never written a review for anywhere I've been, but if I save 1 person money and grief this will be worth it. The A/C didn't work in our room, maintenance was like "I guess someone turned it off and forgot to turn it back on. Oops." It also took them 4 hours to come to the room to fix it. The wait for the elevator was 30 mins any time of day. The place was dirty and everything was run down and trashy. I didn't see one staff person clean anything or pick up common areas. The front staff doesn't answer the phone so if you need something you have to go downstairs to them to ask that basic services be provided. 1 or 2 staff members were nice and tried to help if you were lucky enough to find them but all around the worst travel experience I've ever had.
Was a really fun time, my two year old adored the ...
Was a really fun time, my two year old adored the toddler area
I did not enjoy my visit here, no hot water while ...
I did not enjoy my visit here, no hot water while trying to take a shower, hot tub are broke down and from what I've read they've been that way for months, bars were closed for no apparent reason, no breakfest, the pool closed at 5pm which is way earlier then any other motel/hotel I've ever stayed in. we ordered lunch and got cold hotdogs with no bread/bun, and not to mention the food prices are ridiculous especially since the food tasted like they picked it up from there local public school! And I only checked in a few hours ago I guess we'll see how the rest of our visit goes!
This is one of my children's favorite places to go...
This is one of my children's favorite places to go and in the past it's been great but it's going down fast, the last two times I've been here the adult hot tub has been closed. This is a attention for both parents and children. But it doesn't seem that way anymore.
My grandkids love it here. The staff is not too fr...
My grandkids love it here. The staff is not too friendly but they are well staffed. They have a concession stand AND FUNNEL CAKE!!!
Lots of fun for the kids. Dirty and the locker roo...
Lots of fun for the kids. Dirty and the locker rooms have NO privacy for changing.
Water park is small and crowded. Half of the park ...
Water park is small and crowded. Half of the park was closed where the Lilly pads were located. Gum and other stuff stuck to floor all over. Lines at the bar and food are both long and slow. The arcade is terrible. Majority of games broken or don't issue tickets. Everyone hovers around one game that actually works. Only 2 of 3 elevators work and are constantly overcrowded. We do not recommend this place unless you have no other alternative.
I took my family here for my daughter's birthday a...
I took my family here for my daughter's birthday adventure recently. I gave here a selection of water parks in KC and she chose CoCo Key since she wanted to be inside and is not a major thrill-seeker. This was everything I expected it to be...they had a nice water fort with three small slides and the giant water bucket that pours down periodically. There was a lazy river to lay back (if you could find a tube) or just float, swim, or walk. There were three more extreme rides but not of the high caliber extreme rides you will find at the larger outdoor parks. But for what my daughter wanted, this was a perfect choice. We arrived early and it wasn't too busy. We took a 1.5-2 hour break to eat lunch away from the park and the mid-afternoon crowd was much larger so the lines were long and the chaos was rampant...all to be expected at any water park but when indoors the sound is amplified significantly. Overall we had a blast. I can't say anything about food options or drink but they are there and served alcohol too.
The place is Fine but it needs more big water sli...
The place is Fine but it needs more big water slides and the food was so good and there is two big water slides so that is the good thing and the lazy river is relaxing aaaaaa but i like it but i will remond this placa as a famly water park so go to COCO KEYS WATER RESORT SO COOL AND SO I DO NOT KNOW HOW TO SAY OT SO AAAAAA FINE
This place isn t what we expected the hotel room W...
This place isn t what we expected the hotel room Wich is a double bed room isn t that great the Ac wasn t very cold and was SUPER hot in the room, there isn t a refrigerator or microwave in the room I think they over price for the hotel stay with what you get in the room the staff seemed to be careless in the pool area/lobby definitely was a terrible 1st visit to this place with my son and don t plan to stay at this hotel agin
Very crowded when I went, my 7 and 8 year Old love...
Very crowded when I went, my 7 and 8 year Old loved it! Very kid friendly, I felt safe letting them do their own thing at the water park.
Fun, but my sister got the flu because it was so h...
Fun, but my sister got the flu because it was so humid.
Took my kids here for my sons birthday. They had a...
Took my kids here for my sons birthday. They had a great time. Only downside is that the hot tub was closed
Too cold for my toddler. Although the staff was fr...
Too cold for my toddler. Although the staff was friendly and helpful the room the Waterpark is in was too cold to call comfortable, even for an adult, and there was not much for small kids. The limited pass was reasonably priced and perhaps if he were older I would have given 3 stars but the room was still too cold and we left after 20 minutes. The lockers are 5 bucks for all day access and this would have been a nice feature had we been able to stay.
Stayed on Saturday night 12th floor,room was nice ...
Stayed on Saturday night 12th floor,room was nice and clean,cozy,. bed comfortable to sleep in,took 5 year old to Waterpark he had a blast,was busy he still rode slides 100 times, water just right,lifeguards were very attentive on watching kids keeping it safe. I like that,snack bar had good food,cooked fresh.Front desk very friendly, worth the 3hr drive,waterpark and hotel cost me $128,2 adults one kid,will definitely come back again.
After seeing a lot of bad reviews, I was pleasantl...
After seeing a lot of bad reviews, I was pleasantly surprised at what a great experience we had at Coco Key. We stayed overnight at the hotel. The hotel could definitely use some updating but it was clean. The water park was great for our two 5 year olds. They had multiple slidese they could use unlike GWL which only has one for little kids. Overall we had a great time and will definitely be back. Don't listen to only the bad reviews - check it out for yourself!
The hot tub had alot of mold looking stuff it I go...
The hot tub had alot of mold looking stuff it I got very sick. The wanna be life guads are racist
Fun enough place to bring the family for a local m...
Fun enough place to bring the family for a local mini-stay-cation. I'd recommend opting for a room for the weekend to best maximize it's value.
Terrible experience. Brought my triplets here for...
Terrible experience. Brought my triplets here for a night in when it's cold outside. You cannot get any service in this place. Our room was decent at best, the refrigerator didn't work and i had brought drinks for my kids to chill. They drank them hot. My first hotel experience with my kids and we waited forever, for everything. Went to dinner at Casey's bar, waited forever for food. My daughter was starving and from the looks around, it wasn't overly busy. Went to breakfast and we had to wait to be seated when we saw many empty and clean tables. The breakfast buffet was ok, but my food was cold. Trying to get service at the bar in coco key was a nightmare. 1 bartender and between friday night and saturday I could not get him to even acknowledge me standing at the counter, he was too busy stocking to even acknowledge me. walked over to the little deli, could not get service there, walked back over to the bar, found out a little cup of soda was $2.50. Asked for a cup of water, and it was $1. A DOLLAR. after all the money I spent in one night, you would think that i'd be able to get a cup of water. My son skinned his knee in the pool, took him to the first aid area, where they didn't even have a place for him to sit down at. They had what looked like 300 towels on a patio lounger. The first aid guy was friendly, but that's it. If you plan a day or night here. Be prepared to wait , for everything. We will not be back.
They did an awesome job handling my daughter's bir...
They did an awesome job handling my daughter's birthday party!
Worst hotel experience I've had. The rooms were a ...
Worst hotel experience I've had. The rooms were a dump. Comforter had a dark red stain I assume to be blood; at least they came up and switched the sheets. The air conditioning didn't work so I got a downgraded room. In the second room the mini fridge was busted. I accidentally left my phone charger in the room and called back at 5:30 pm the day I checked out and they said the lost and found was closed. I will never book here again.
I was shocked at the horrible customer service of ...
I was shocked at the horrible customer service of the front desk at the hotel in reference to the water resort. The water resort was "eh" and my 9yr old daughter witnessed a boy near her age openly urinating to the side--with no repercussion from the staff. In her words, "he whipped it out, peed and nobody said anything." We won't be back.
Cool idea to have a winter indoor water park, but...
Cool idea to have a winter indoor water park, but I don't want to come back. The staff just kind of ignores you. We almost got hurt on the giant slide because no one would give us any instructions or guidance. They all just ignore you. Do NOT eat the food there. They charge stadium prices, the food is garbage, and it took 30 minutes for us to get our food. I had to tell the one worker to hand me the food that had been sitting there. Will not come back.
I've been here a few times (when it was owned by h...
I've been here a few times (when it was owned by holiday inn) I even had 2 of my kids birthdays here. The prices have sky rocketed! From $12 per person to $22! There's not enough life guard presence any more and rude kids are not watched well by their parents. I will not be returning any time soon. Not worth the price anymore
Lauren was so easy to deal with when planning our ...
Lauren was so easy to deal with when planning our school field trip. She helped us ever step of the way and was very patient with all of our many questions. The waterpark was very clean and all of the staff members were pleasant and professional!
The beds weren't even made all the way, sheets wer...
The beds weren't even made all the way, sheets were about a foot from the bottom. Found out when I crawled in bed.
The air would hardly blow, when we inquired about it a girl from front desk radioed it in, to fix & we were told if didn't work right we'd be put in another room. When we came back, after a day out, nothing, still very hot. My husband went back to desk & no record was found that we complained. Maintenance came up shortly after, he went down & we were informed that the room we are in only has 1 blower speed, even though controls say more. The fix they gave us was 2 box fans. Having air circulate helped but still very hot, a/c even stopped cooling.
Then poor water pressure & no happy medium, you either get a scalding hot shower or ice cold.
The water park was ok but we will NEVER stay in hotel again. Oh & the parking area is horrible, not enough space, I do not recommend staying here at all.
Dirty and crowded but mainly dirty. Drinks are on ...
Dirty and crowded but mainly dirty. Drinks are on point tho.
Such a fun spot for kids. We went on a weekday so ...
Such a fun spot for kids. We went on a weekday so there were only about 40 people there. It was great. No waiting in line for slides at all. And to bring up the slides... They were really fun. We have a 6 and 10 year old and they both had a blast on every slide. The body slide has a 42" height requirement and the tube slides require 48". We ordered a pizza/drink combo for $20. Seemed like a decent deal for a water park. All in all it was a great time.
We booked a Coco Cabana birthday party here for my...
We booked a Coco Cabana birthday party here for my 7 year old this year. Our arrival time was set for 1 pm. We waited nearly 45 minutes before we were shown to our reservation area. Although the staff was kind and accommodating, there wasn't much communication between the party planning staff and the desk clerks that you check in with. Otherwise, all the kiddos had a blast!
It was nice and an adequate indoor temp. There are...
It was nice and an adequate indoor temp. There aren't enough lockers available to rent for day pass guests and the price is ridiculous. There ate cubes, however, you can leave your items in so I wouldn't suggest bringing anything valuable if you don't want to spend an additional $5 or $10 for a locker.
I like that the area is designed to keep little ones away from bigger ones, without a huge divide, so you can keep an eye on all children. Plus, there's ample staff in and around the pools.
Water freezing but kiddos had fun cheaper om frida...
Water freezing but kiddos had fun cheaper om fridays less ghetto folks lol
Wasn't a pleasant experience at all for my family ...
Wasn't a pleasant experience at all for my family and I. It was too expensive, the water was too cold, not enough lockers, people running up and down the hallway at all hours of the night. No consideration for other guests and the breakfast was an additional $13 each person and it was a limited selection. Not worth the trip or money.
Fun for the day but the rooms are in need of a lit...
Fun for the day but the rooms are in need of a little help. We will bring the kids back during the colder months for sure.
Had my son 8th birthday party had a great time arc...
Had my son 8th birthday party had a great time arcade area could have been better
This place is pathetic for the price. Should be r...
This place is pathetic for the price. Should be rated 2.5
We took my 21 month old here today. It was so much...
We took my 21 month old here today. It was so much fun. The kiddie pool area was wonderful for her. We will definitely return soon!
The combination of music, screaming kids and water...
The combination of music, screaming kids and water gave my teenager and I a headache and we had to spend part of our visit out in the foyer trying to recoup. The music is too much I feel with everything else. It's also fairly dark inside. Could use more light.
Before I even made reservations I called and asked...
Before I even made reservations I called and asked if 3 teenage boys would have fun there to celebrate my 17 year olds birthday they said yes we get there and it's geared more for younger kids under 10. The hot tub did not work our room that was suppose to be for 5 big people did not fit our needs somebody slept on floor after waiting 5 hrs for a roll away bed just for them to say they could not bring us one bcuz of fire hazzard. Did not offer to move us into another room. It was dirty mold on shower curtain. Just not happy spent almost 300.00 for nothing. Would not recommend this place not even for little kids. Cars got stolen and Windows got busted out in there parking lot in middle of night just for them to say there's nothing we can do. Go to Great Wolf lodge. ALOT better for all age groups it's clean ur comfortable ect. Here we are Feb 2018 8 months later still waiting on deposit and for General manager to return my call regarding stay...smh
I visited Coco keys last weekend and had SO many p...
I visited Coco keys last weekend and had SO many problems that I will never be back. I stayed 2 nights with a $50 deposit for each night and was told I'd get it back within 7 days now I find out it's gonna be a month until I get it back!!!! I'm beyond frustrated and will never visit again.
Staff was rude all the way around. Had no attentiv...
Staff was rude all the way around. Had no attentiveness to what was going on and were more interested in gossip about the guests. 3 of the areas we went to go visit we were told were closed, yet when we asked why it was "just because they are" Its not worth a $20 price tag, and thats before they get you with food that is very overpriced. Would not likely return.
Great place for teenagers to work. However, since ...
Great place for teenagers to work. However, since they are teenagers the staff will not give them a break/lunch unless they ask for one. They have been made to work over six hours without even a 15 minute break.Many of the teenagers have quit for this reason or just do not come to work. I personally know of three.
I can telI you what the law says about this type of thing but I will let the supervisors and owner look it up and make IMMEDIATE changes. If the supervisor (Gina) would visit the floor (instead of having kids in charge) then she would see exactly what goes on. How do you fire someone because YOU didn't give them a break/lunch?? Do right by your employees (teenager or not) and you will be able to keep good workers.
Music is so loud (could feel the vibrations) that ...
Music is so loud (could feel the vibrations) that my son who has Autism started crying, food is super greasy (dripping from it) that it made me sick. By the time we left my head was spinning (loud music), I threw up from my stomach hurting due to the greasy food, and migraine (once again, loud booming music). This is not somewhere I would recommend as family friendly! Would rate it zero stars, if I could.
**Edit: The only good thing was the Palm Grotto, for it afforded a relaxing spot out of the noise. But, after reading the other reviews I noticed it is no longer a feature.
Kids seemed to enjoy the water park but the room h...
Kids seemed to enjoy the water park but the room had a $19.99 feel to it and $200 price tag. We checked in at 4:30pm 8/4/18 checked back out at 11:30 pm. Don't want to know what the stains on the carpet are!
Not as clean as other water parks which is wierd s...
Not as clean as other water parks which is wierd since its indoors , recent shooting and bed bug infestation in attached hotel is bothersome
Fun place for kids of all ages including adults. G...
Fun place for kids of all ages including adults. Great place to spend a cold winter day.
Hotel is rundown but show signs of renovation. Ov...
Hotel is rundown but show signs of renovation. Overpriced for what it is. Beds had a bunch of human hair in them. Question house keeping....
Front lobby was very presentable and well put toge...
Front lobby was very presentable and well put together. As we took the elevator to our room on the 5th floor, I noticed the hotel looked aged. Our room was out dated and not the cleanest. We have an old fashion air conditioner which made an extremely loud noise. This room just feels like something out of a 80s horror movie. The tv seemed to be one of the first flat screens ever sold. Sound kept cutting out and didn t work properly. The ground looked super dusty and had dirt bad on the floor.
It was amazing. The park was clean, water wasn't c...
It was amazing. The park was clean, water wasn't cold. The parrots bay was very very fun for all ages. My kids loved the big slides & the parkour area. Will definitely be going back.
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Fun pkace.....but the restrooms are a bit dirty an...
Fun pkace.....but the restrooms are a bit dirty and smell like pee. Its best to shower and change when you get home!
The people that work at the water park are extreme...
The people that work at the water park are extremely rude! The TV in our Room didn't even have a power button we had to find a paper clip to turn the TV on. Then there was not a microwave or a Mini fridge to keep drinks or anything cold, found dope needles in the parking lot as we were walking an! The beds were extremely hard and horrible I definitely will never recommend staying at this hotel ever the water park was OK except for the fact that half of the games you have to have coins 1/2 of the games you have to have a pay card! I felt it was very nasty and ghetto! No information on where you could order food or anything we had to look that up on our phones no information in the rooms as far as what TV channels were what like most hotels. I had a good time being with my family but I did not have a good time being in that hotel! I think you need better management and monthly meetings . I will recommend Cocoa keys as a 2 out of 5 to my friends but definitely a negative 10 out of 10 on the hotel everything was broken an junk!
From out of town and went just to the water park. ...
From out of town and went just to the water park. Big enough to keep my 2 year old occupied. Kiddie pool. Smaller slides, and 3 teen/adult slides. Staff was nice. Life guards attentive. Some kid threw up in lazy river so they closed it. I saw staff testing water then it was opened up again. Didn't stay at hotel so i dont know about that.
