24hAssistance Reviews

I have taken out a policy for my scooter, I have already paid the amount but I can not send the document of the family status (regular and in the format they ask for) in summary I can not make it blessed policy because I can not send the document, no telephone number, bad assistance, tomorrow I will come to see you in Milan, if needed, the postal police will provide.

non-existent assistance. There is nothing more to say.

Customer service does not exist as well as a telephone number.
I have been trying for some time to complete a request for a quote but nothing has been answered.
I uploaded the documents as requested both on the site and in the specific assistance form but nothing, I am still waiting.
If you treat all new customers like that then you certainly don't get good publicity

clueless, unprofessional, they don't have a phone number. I have been waiting for the policy for 2 days. it is unacceptable

I have been waiting for an answer for 2 years after the report of a ski accident, the only email received was that of the reminder to renew the cover face ...

Very little assistance, always the same answers via email and I have not solved my problem, there is no one who answers the phone

Bad! Non-existent assistance, receive emails only for making policies and never for help.

In addition, they promise to reimburse insurance in the months when you cancel the policy but after one year I have never seen and heard anyone.

ABSOLUTELY NOT RECOMMENDED. DO NOT TRUST!

I have paid for more than a week to change my policy and I do not receive the documents. From their platform they tell me that it is in the works, but it is unthinkable to wait so long. I have already given the bike back and now I have another uninsured one because these gentlemen do not have a phone number and do not respond to emails. Really unprofessional as a service. That's no good.

Is it possible that you pay the policy premium and do not send the certificate to sign? Is it possible that there is no way to talk to anyone? Do I have to go to the Carabinieri and file a complaint?

bad deal, I trusted the dealer and I took out the policy but now that I have sold the bike and purchased another 250 kg away, it becomes impossible for me to pick it up because the transfer must be done with the motorbike registered and therefore valid from the next day. This means that the purchase must take place at a close distance from your home. Michele

Motorcycle insurance, with great price and black box to know the position and battery charge at all times, as well as record my exits.

Bad experience. On the occasion of the purchase of a used motorcycle, the money was withheld but the policy was not activated and I was unable to get in touch with anyone to understand what happened. I already have two other policies with this insurance but I am going to cancel them immediately. Never seen such a thing! What if something more serious happened to me? There is no interlocutor to talk to!

Motoplatinum and 24 assistance an embarrassing adventure of an unlikely sad insurance.

Impossible to have a quote and / or take out a policy for a new Yamaha motorcycle, a brand with which they also have an agreement but the dealer was not given the opportunity to conclude (but then that you have the agreement) and therefore I have try to do it yourself. For a week now I have been trying to get in touch with the form 2 or 3 times (by sending the requested documents automatically), then via FB but they have not deigned to answer me. To think that on FB it is also well highlighted that they respond within a few minutes. What a disappointment :-(

Best prices of all, the only flaw lies in talking to an operator, practically impossible!

Bad experience.
They refuse to recognize the correct risk class (1a) and recognize me as (18a).
To my grievances they tell me that it is the practice when the vehicle has been purchased for more than 30 days.
Surely I will stay away.

hi, I'm a 24h customer assistace I needed the phone number of the law firm or lawyer for an ongoing claim - thank you

Good price. It is not possible to suspend by pec but only by registered mail.

I have been a 24hassistance customer for three years and I can be fully satisfied: the almost completely 'on-line' management of the policy and related assistance is very efficient, and even if sometimes you would prefer telephone contact with an operator (which is still possible ), generally the communication by e-mail is very fast and thorough. OK also for the on-line purchase of the policies starting from the estimates that are sent by e-mail when the expiry of the current coverage approaches: payment by credit card or rechargeable card type PostePay and immediate sending of the policy and relative certificate insurance (of course, bank transfer is also possible, with consequent waiting for the credit to take place to enter coverage).

Excellent motorcycle insurance! Thanks to the black box I managed to save a lot. I will renew it also next year.

Today I received the email to renew my motorcycle insurance (I have 3 motorcycles insured with them) and I come to discover that despite having moved up a class (for not having made any claims) I find myself with a higher estimate of 150 with the same guarantees.

How is it possible? To think that if I have to change insurance I am forced to pay the penalty for the moto.box, what a shame! stay away

2 years together, this year I changed because they increased the prize despite me having had no accident or anything.
I went to another famous company that saved me a good 40 euros compared to them, and another thing, on their quote site they wrote that they have the number 50 scooter policy for savings, which is not true because I made change policy also to my partner who has a 50 saving on 30 euros. So I advise you to make quotes elsewhere.

Professionalism equal to minus 0 ... I try to make a quote and then I don't even reply ... to trust? I do not believe

It's all right but a more "full-bodied" Call Center to handle exceptions wouldn't hurt.

The cheapest motorcycle insurance on the market. The customer service contacted me to verify that I hadn't forgotten to renovate ... which was actually happening! The very kind young lady assisted me until the end of the renewal procedure. They do not have an App but the site, even if a little primordial, works well and has the possibility of Digital Signature, which relieves you from having to sign and resend scans of documents. I highly recommend this insurance to all bikers!

good impression. at the moment very positive. Fast, simple, clear in the offer and very competitive

It is the best and most competitive in terms of price ... but it is too difficult to buy

I am waiting to be contacted after asking for cancellation of the insurance in the planned days of rethinking. Sent by registered mail with return receipt, the same delivered to me at the end of April, today May 14, I can not have any contact. I don't know if I'm insured or not and if I can use my bike. Absurd and offensive behavior towards customers who have trusted in entering into a distance contract with an insurance that does not place any telephone contact but only mail, to which they do not follow. I had quick replies in the mail only when the contract was signed, after the absolute vacuum. Absolutely unreliable, however my experience ends, I do not recommend it warmly, saving a few euros is not worth the tranquility of being followed when necessary.

Just to give continuity to the event.

After several emails at the 24hassistance, 11 minutes of telephone waiting and 8 euros of registered mail, I managed to get an answer. Unfortunately negative for me. Although I do not understand why the right to reconsider in the seven days after the stipulation is not valid, for those like me who have purchased insurance through an intermediary. And even more I don't understand why it is not possible to integrate a policy in course with other coverages. Italian weirdness. My fault. I will present a question to other consumption to see if it is regular or if you can follow another path. Whatever happens, there will certainly be no renewal. Good luck to all.

you can't talk to anyone
to discard
I will move all the policies

I tried to contact them to write and get information on my police but have never managed to get in touch with them, I wrote several mails but never an answer, I followed the procedure, without transfer, but after 10 days I do not know if the my police and active or not, even an info message of successful practice, I think it's the first and last time I will use from them, score absolute zero, professionalism absolute zero, nonexistent staff, think twice before making policies with them star because I can not put zero

I gave 5 stars last year ... this year 0 ... worsened ... no assistance ... I will have sent 50 mails without solving anything I have only changed means and I can not buy it ... 1 policy is suspended 2 others do not renew with you ...

Customer service non-existent, in the sense that it just isn't there. A disc responds to an issue in Milan and after a few strolls the conversation ends. There is a complicated website that in the end cannot find the solution to any problem that goes beyond standard procedures. Better to pay a little more and get service (not better service)!
Less than two hours after delivery of the new vehicle, it is not known what happened to my change in the policy. I don't know if I have to take the old vehicle to the dealer, if the date I indicated as the effective date is valid, etc.

Unfortunately I have to give it a star or else does not make me recensire.vogliono make grandiose as Genialloyd 20 years ago and do not have a phone number, a fax but only a Japanese virtual robot that does not understand the questions you do! Exorbitant budgets, creepy! !!! better than any other insurance agency!

A STAR BECAUSE YOU CAN'T GIVE LESS !!
They are FANTASMI, INESISTENTI, they have neither phone number nor email nor chat where you can compare, they have the dedicated support area and they don't even give you that service because they don't even answer them!
I sold the bike and in my dedicated area I tried making a change of the vehicle and closed it two or three times with all the required documentation without any result, except that of not seeing my money again and having a person who turns it out with my insurance!
When from the moment they receive the deed of sale they should immediately close the policy by sending you the confirmation by e-mail and then proceed with the packing in the 10 days from the date of loss of possession.
So spend 50 or 100 euros more but DO NOT insure it with them!
They steal your money and if you need it you won't find anyone!
Now all that remains is the COMPLAINT from the carabinieri and the merchant association !!
DON'T MAKE THE ERROR THAT I DID AND MANY OTHERS !!!

I have been looking for days, to contact the agency for a change of policy replies the electronic messaging always saying the same thing. How should I do to contact you?

And an unreliable insurance site does not have a support number where you can call, fill out an assistance request form online but no one will answer you and a shame

Beyond the savings that I got, important thing, I had a bit of problems in managing the PC but just because I'm a dinosaur.
However, thanks to the help of the 24h assistance staff, who managed my calls with professionalism and kindness, I succeeded too.Thanks, greetings
P.S. I'm advertising you !!

Customer service non-existent, impossible to contact an operator, but the worst thing is that after paying the requested amount of 230 by credit card, I was sent an email where they told me that according to their recalculation I had to pay an additional 170 otherwise they would not send me the policy. I asked for a refund immediately, we hope that at least for this reason they are reliable.
I recommend everyone to stay away as it is a blatant scam.

Good morning,
insurance just taken out and digitally signed, however, I realize that I have been given the class of merit CU 14 instead I am in 6th class. how can i change it or contact someone to change it?

I wrote to have a phone number I have not received a response ???

No one to date has been able to help me on a registry change problem of my personal data. I find myself forced to change company tomorrow because I cannot buy the renewal of the policy for this reason.

TO AVOID. read the policies (e.g. right of recourse ...) what you save you pay in risk that you keep. and above all TOTAL lack of human contact in the management of any need. I dare not think about what happens in the unfortunate accident case. untraceable pec and email address "info" with automatic responder "This mailbox is not read." telephone with automatic answering machine and operator only for the purchase of a new policy. one wonders if this is legal.

Terrible, I find myself tied to them because when the scooter was purchased, the seller gave me a policy that I cannot release. There is no customer support. Everything handled very sneakily. Stay away.

I found myself regretting having purchased the policy, there is no telephone number to communicate, the site is also badly made, difficult to communicate in case of problems

I have activated a motorcycle policy today (which I have already paid) with decorum from midnight, the practice is to be finalized (which I don't know what it means) I filled out the form this morning for assistance but no one calls back, I also tried with the chat , but when my turn came the consultant disconnected from the chat ... I still don't understand if the bike is insured or not ..
First experience with this company but I fear also the last one, I have been traveling with online insurance for years, at the moment this is the worst of all ..

Bad service, I was attracted only by the convenient prices, I changed residence and having to update the data I tried on the site, in the section dedicated to the change of residence, but due to some problem I do not do it, clicking on update after entering the data nothing happens, I wrote to the customer service that does not respond, so currently I have a policy that cannot be used because if I am stopped by the police and there is no coincidence between the address written in booklet and the one on the ticket I get fined !!! GOOD SERVICE !! AVOID AND DO NOT BE DECEIVED BY THE 50 EURO SAVED!

The price and guarantees are truly exceptional.
I hope so also everything else.

TO AVOIDEEEEEEE
sent more emails in the day to solicit the stipulated policy is paid but nothing does not even feel an answer to reassure the customer. Tomorrow I should go to get the motorbike and I don't know how to do it, the money is already close to me and my policy is nothing. I give 24 hours to receive the policy otherwise I request the full refund, for non-service. I hope this fences matter

I did it because I saved a little bit. but if there was a number to call for clarification it would be much better

You stole the money I paid by credit card and at the same time the quote disappeared from the site, beware they are only thieves of the most common species

Quick and efficient
Highly recommended

I can't contact anyone, does anyone know the timing for a vehicle change?

I have been requesting assistance for two days to update my policy for changing vehicles, a bot message always responds automatically and I am with the vehicle stopped and forced to choose another company to be able to circulate. Absolutely useless and not very professional, stay away!

I made a lot of quotes, but in the end the 24h is always the first for me, good for the first motorcycle insurance, I thought something less for the second motorcycle insurance we hope in the future, starting from this year there have been more costs , but certainly I recommend to everyone ....

It's a shit
Paid the policy with PayPal on 05/22/2019 and they still haven't sent me the documentation to sign. the site showed an "unexpected error" by crashing but the money was charged to me.
Call center that rejects the call. I will ask for a PayPal refund !!! spend something more 'you will gain health.
I would never do it again

I have made payment of the policy and have not yet received the document to be signed

I went to your shop on December 8 for a transfer, excellent and fast service.

I don't like it because you can't have contact with an operator ...
They answer you harshly and do not help you make the policy ... you have to make do with yourself ... sin otherwise it would be the best

I'm changing Moto and I can not make a quote.
Customer service speaks to me of voltura and certificate of sale but I would just like to make a quote.

I sent 20 emails explaining the situation and asking to be contacted by phone but nothing ...
Lose yourself and waste time without a telephone consultation.
In the telecommunications era, a phone call costs nothing.

Your customer for years with ever-increasing premium and no claim I thought I deserved a call.

You pay less than competitors, in some cases much less though:
1) there is no telephone number (even for a fee) for assistance. In 2019 it is, in my opinion, unacceptable
2) response times to emails (the only possibility of contacting the Insurance) in the Bible
3) Having to change ensured a half, in my case, the site does not allow you to enter the model and equipment, non-actionable request and no response within a reasonable timeframe.
4) in the event of a claim without fault or in competition, you must worry about forwarding the claim for compensation to the insurance of the counterparty

Compagnia di m ...., excuse the term, but damn people, I sold the bike just assured, I went in person to Milan to close the insurance, because online time would be very long, I do notice I request my money back and I am advised by the two operators two girls, they advise me to suspend the policy if I had intended to buy another motorcycle, I could have reused the same policy. So another bike was bought now that winter I want to stop it because it's ugly time and it's cold tell me I can not suspend the policy because it has already been locked, you realize that I could take the money and do what I wanted in another insurance .. THEN tHE SECOND THEY cAN I dO mORE SUSPEND. THIS IS FRANKING PEOPLE. I DISMISS YOU AT ALL.

Great everything perfect convenient excellent organization

No toll-free number to turn to when replying to very long emails

I bought the policy from the site in a few steps, very simple and fast, I went to assemble the box in Milan, really good installers! The box is crazy cool, it records the routes I do and always locates my bike, the only criticism on the Android application that is too "minimal"

Dottordog
Be very careful .. read the conditions in small because they are smart and rude. Bad insurance

Everything ok, I bought the policy in a few minutes without problems, the price is also excellent!

Excellent insurance the second year that I assure the scooter with 24hassistence I am fine but above all you save a lot. I recommend it.

I've been waiting for a 2 weeks for my scooter, I made 2 requests but still nothing, I wanted to register but if you do not buy a policy the site does not allow it, better because I read many negative reviews I give up too this odyssey of losers, by by 24hassistance.

I secured the bike, I phoned several times without problems. I hope so in the future too

I bought a motoplatinum policy from them attracted by the competitive price. inserted all documents according to the required format and correct data. deduct the money from the card and then? in my reserved area there is no policy, the data I entered do not correspond to those I find in the reserved area and do not respond to emails sent through their "assistance" site and tomorrow I should collect the bike.
No phone number with which to contact them in case of emergency other than an accident!
update as of 8/6/2020: policy still to be activated and no formal reply via email. during the week I will provide for the complaint and refund.

I should unplug my poliza but I do not know who to call

For years now I make use of their services and I can give a unique, simple, fast and reliable. Congratulations

One of the poorest companies I have ever seen. I am waiting for a cancellation for the box bike for having removed it before the age of three (without my knowledge) and I don't know how. They never send me the form to be sent to their credit collection company. If anyone has had my same problem if they can kindly help me. Thanks

Good prices a bit difficult to manage a policy but everything ok

I have been insuring my car and motorbike for 30 years and this is the worst insurance company I have found, luckily I have not had an accident ... DO NOT CHOOSE IT EVEN IF THE PRICES ARE LOW

are 7 days that sending the documents (sales and purchase certificate) for a change from scooter to a motorcycle and I am still without insurance .... I do not recommend it ..

It is not possible to have a fast and direct contact. Better to pay something more but to have contacts.

I needed to talk to an operator, it was practically impossible, nobody thought of me, despite having to buy, I guess the day I had problems

It's been a week since I tried to reactivate my motorbike policy that I stopped in November. Despite the more e-mails sent to customer service, I received only one answer saying that they have no problem preventing the reactivation of my policy. It is a pity that through the site and following all the indications I am informed that at the moment it is not possible to carry out the operation and try again later. I do not know how Yamaha can recommend this agreement with 24h assistance! You pay less, but if the service is this better to leave. Meanwhile, I wait for an answer but above all the reactivation of my policy (which of course I have already paid and it bothers me when people do what they want with the money of others). Here it is shown that you do not comply with the contracts signed!

I have to install the bike box and the mechanic who emailed me no longer does these types of interventions. They do not respond to emails and call centers do not exist. Attracted by the price which was very affordable but now I am understanding why. I strongly advise against

I want to know that your insurance company is reliable and accepted by polizia in Rome because when I got to Facile.it office in Rome. they are telling this insurance is only available online and Your insurance company is the most popular and lowest price type in Facile.it website Only.

I cannot rely totally online to get my moto insurance. If your insurance office is available in Rome, send me the location.

Waiting for your reply.

(I hope you will update email address and Contact number in google maps)

At this moment the contact is stipulated and the bureaucratic handling seems all in order; if opportunities or needs arise, I will be ready to review the review.
Great price for the requested coverage.

Finally in insurance with prices as they should be, with them the era of thieves protected by the state is over.

I initially purchased the policy by following the simple steps on the site, due to my mistake I was forced to contact the telephone service, the operators, very kind, quickly solved the problem.
Recommended for price and service

And a scary and shameful thing and a month that I sent all the required documents I have the scooter from 03.07.2019 stopped in the dealership after having sent driving license book of residence certificate with stamp duty of 16 euros and also the provincial declaration of circulation prevalent. Will you also ask me for cholesterol and blood pressure values?
Shame on you

NOT RECOMMEND ever !! No assistance or telephone or by computer! It is a ghost and not at all convenient. I had a BAD experience and I RECOMMEND everyone. I have made the withdrawal of the right to reconsider because now I had no support except from a robot that responded random things ... let alone if an insured person would need their support in emergency !!! You literally let "walk"!

There was an error in the name of the policy, they corrected it and sent a new policy in less than 24h

Embarassing. They don't answer, they don't have a phone number, nothing at all. Useless online form. A book would not be enough for me to tell the Odyssey that they put me through and then NOT insure me the bike that any other insurance company was willing to insure. Ah I am not a resident of Naples but in Molise! Bad!

I have been sending emails for a plate change for weeks, I have the bike locked and I work on it! Do you decide to answer one of the emails I sent you !? Thank you..