24hAssistance Review

I renewed my paid policy but still I have not received any email of the contract and then download it to speak with an operator and it is impossible the money I gave it to us so I would like to speak to someone

Bad site, find the way to contact them is not easy (by phone even impossible) and in addition they have me automatically start the renewal despite that with the change of company I was informed by email and by message that at the end of the policy there there would have been no tacit renewal.

A little while ago I went to the Milan office and I was told by a girl who came in that I am in smart working ..... (without a phone number I don't understand how Smart working can replace an office open to the public, but oh well ...).

I went there in person because I have been trying to contact them for 2 days regarding the activation of a policy that was temporarily suspended for me because I needed the certificate of residence.

After making the certificate, from the site it is not possible to attach the document because the system returns the following error:
"Ops unexpected mistake" ... I won't even tell you what I got talking to their Bot Simon ....

I tried to write to the support, but nothing, to call, but there is no number with an operator, even the attempt on site was not successful

Honestly, this management is very embarrassing, I immediately paid the fee and asking for professionalism seems to me the minimum. All this is not admissible!

For the moment a star and I'm not going to increase hoping that everything will be resolved for the best in a few hours otherwise I will be forced to proceed through legal proceedings.

Done: quick and easy !!!
Great !!

I did the insurance for 2 days with motoplatinum but I have not yet received the ilnk for the electronic signature, since im money have already taken them very quickly from my card I claim the same speed in sending me the link to sign at 19 today 21 May 48 hours expire if the link does not arrive, I will send someone who has jurisdiction, it is not admissible that you cannot speak to anyone about this agency. How can I request a refund of the 401 that has already been taken?

Bad insurance, impossible to talk to an operator, I sold a motorcycle and I am waiting for the insurance refund but I have no news. Impossible to talk on the phone with an operator and completely useless online chat. STAY AWAY FROM THIS INSURANCE

Very positive shopping experience! Quick response to my requests and efficiency in terms and times of purchase.

Unbeatable prices and advanced digital signature and a beautiful thing. Congratulations

I purchased the Motoplatinum policy. The prize is very competitive; you can include all the guarantees you prefer, but the one that really makes the difference is free driving, therefore excellent value for money. The purchase was simple and immediate. Thank you.

PESSIMI, I activated a new policy for a scooter, after I paid, they asked me for two other documents, one, I sent it with self-certification, and the other doesn't exist and I asked to send me a similar fax, to be able to compile it , since they told me they could download it, but the link does not exist, I could find nothing on the web. It's been days, they never responded to emails and have him sidelined scooter dealership, with all expenses paid and I have not even yet received the refund.

Assistance practically absent, sent a request for more than a month and after various reminders they do not even reply to emails. If these are the conditions, it is better to go elsewhere.

I purchased the insurance policy and received all the documentation via mail but checking on the various test sites rc my vehicle is still not assured, how can I find out whether indeed the bike is insured or not ?? Thank you

Open ticket for an error in registering to your portal and consequently the error has recreated automatically on the stipulation of the policy (an error on the spelling of the surname) passed 48h no answer but the money of the policy you have collected and policy I have not could complete as inaccurate (I admit for my fault) ... I only hope it is the fault of the covid situation which slows down the time of assistance ... I will put more stars if the matter is easily resolved.

I asked for information by filling out the form on the site (the only means allowed, inadmissible in 2020 that a company with a minimum of seriousness does not have a working telephone contact). To date, it is almost 10 days and no response, only an e-mail address to which I replied with as many reminders but without any response. I have two bikes with them and I wanted to take out a third policy for my wife but given how things work, I guess in case of serious trouble they'll drown us like dogs in the middle of the ocean. At maturity I will not renew. I prefer to pay a lot more but have to deal with more serious and professional people. I already imagine the answer: we have not found any request on his behalf. :-)

Good insurance. The fifth star when the documentation related to Motoplatinum box will arrive in a shorter time.

the online service is kind and very available, the web interface is very convenient, which allows you to secure your vehicle at any time, my experience is very positive

Bad service I have been trying to get a refund for a vehicle I sold for three days. (Motoplatinum)
In the personal area he does not proceed with the request, made also by other PCs and connections, I asked for help and they replied that the problem was my connection.
If they do not give me the possibility to request a refund within a week, they will proceed through legal proceedings.

Incompetent people, quality, fair price, you can't talk to nexx operator for more than a month, I have suffered a theft and they won't refund my policy and if I want to change a 138 euro moped they ask me for 480 you are real scammers.
With all the gain you have to buy all the medicine, be ashamed

I think an active toll-free number that can help and give answers also and above all in the first subscription phase is indispensable as other online companies do

NIGHTMARE EXPERIENCE.
I took out a MotoPlatinum policy with them days ago.
There was an error in the transcription of the license plate, I IMMEDIATELY noticed the error and spent the last three days stuck on the computer and on the phone in a desperate attempt to have contact with them.
Dozens and dozens of emails, phone calls to a customer service that is only and exclusively a tape, messages to their facebook page where a BOT named Simon responds and here too the resolution is zero.
I find it SHAME that there is no
way to communicate HUMANLY with an operator so as to promptly solve the problems that arise.
Now I find myself with about 500 euros less on the account, BECAUSE THE MONEY TAKES THEM INSTANTLY (if not you can't proceed) and without the possibility of putting the bike on the street that I need to work on.
I am still waiting for a couple of days, after which I have made the request for a REFUND AND CANCELLATION of the policy (although I have read that months and months pass before being reimbursed) I will also consider contacting a consumer association to expose the problem by evaluating a legal action.
You don't play with these things, insurance is a fundamental thing, but your customers' money is no different either.
PS I have also read comments and positive experiences clearly, but try to read carefully what happened to those who unfortunately had an accident and had to avail themselves of their assistance.
A serious nightmare.

they went back like the prawns ..... decent prices, poor service, no phone, they don't answer questions even via e-mail

Recieved an electronic document, that I was not able to sign. I did not recieve a confirmation on my phone in order to sing the contract and recieve service. However, money were already paid.

I recieved a service, that I wasnt even able to activate.

AVOID AT ALL COST!!!!

cheaper policy, but customer service even if only for the stipulation of the same absent, there is no call center or human being that can give directions

The only beca that there is no phone number is done with the internet. That there would be a phone number for me they would sell more insurance.

I purchased a policy on 05/15/19 and to this day I am not yet assured I have not yet received the documents to sign, I tried several times to write to the customer service without any reply, but is it possible all this? A customer service that does not work, there is no toll-free number, no one knows who to contact. There is only one certainty that the money has already taken them on 15/05

I have a company bike, to which the policy has expired, it is impossible to contact an operator or do the renewal of the same automatically, from the site various errors are created that do not make you access the renewal, the people of the "customer service", but more appropriate to say "service complaints", they hide behind false answers, without then solving any problem. I advise those who have lost money with this company to contact the Postal Police and file a report. Or send Strip the News, In this safe way you will have the honor of talking to someone. Or get clarifications on this.
In response to the Vs. answer is no anomaly data entry, otherwise was not taken out my policy now expired.

To me to mount the satellite motobox (obligatory) 130km one way and 130km to return other insurance decayed. Do you !!!
the owner does not respond ???

I negatively evaluate the professionalism I suspended the insurance policy on 27 12 2018 by filling in the pre-printed form by sending it with registered letter with return receipt now I notice from the reserved area consulted to reactivate that it has never been suspended now the damage is done with the summer season just around the corner I have lost 4 months suspendable who refunds me? I think I turn to the law

I am waiting to receive a preventive renewal policy expiring next Tuesday 28 April, to date I have not received an email, I call customer service an hour to wait when the disc tells me at most 15 minutes and after all that time it falls off the line without having had support.

Although there is a telephone number, it is not possible to speak to any physical person .. they only respond to e-mails .. I prefer to spend a few euros more for the policy but have someone to answer me when I need it!

I secured the scooter with h24 and I found it very easy to complete the whole operation in short time.
The three stars for this reason: I have another bike and for some time I try to make an estimate online by sending the documents requested (ID card and motorcycle registration book) but I never get contacted.

Too bad to have discovered them only today .... great great professionalism .... do not hesitate to subscribe deserve.

Great price, great service. Very fast, in 30 minutes I got my insurance certificate by spending almost half of my time on other insurance!

Hi, for me it's the first experience but it was quite easy to buy the policy and above all convenient, I hope to find good for the whole duration of the contract.

I have already reviewed this company, but I don't know how, it was canceled because I can't find it anymore!
I gave 1 star because you can not be less, motoplatinum is really unreliable, I sent mail on mail, I sent the documents all in order to stipulate a policy, I asked for assistance through their support, but nothing! It went on for more than 2 weeks, I kept the emails sent by testimony ....
I must say that the price was attractive, but for the price / service ratio the money is given away.
I close by advising all motorcyclists to be wary of buying insurance policies from this company because I dare not imagine, in the event of a claim, what will ever happen!
YOU WILL REMAIN ONLY ........
Thank you all!!!!

Professional and courteous, efficient, fast and convenient service. Highly recommended.

It would be nice if the value of the bike for theft / fire were recalculated automatically.

It is possible that I am sending 10 emails, no one ever answers for a change of data, then I have canceled the sale of the motorcycle and so far no refund.
no I advise you to make sure you spend more and have assistance when you need it
at the next step a good fraud report.

Very complicated to contact them, but in the end they managed to activate the motorcycle policy. I hope it will be easier to contact them for renewal for or in the event of an accident, for now I bring it to 4 stars, as a spur to improve communication channels and x the price, a real strength.

It is not possible to communicate with them except by email. Absurd

To give 5 stars it's still early, I'm a new customer. But for now everything is ok!

impossible to talk to anyone, just email or form filled out from the site ... pity that if you do even more than one question they always answer you in the same way without solving anything. I asked to be able to use the class of merit of the bersani law (foreseen by law but that cannot be done through the online quote where he says to contact customer service) after a week of mail nothing done, only BOT in response.

I have been insured with you for several years now, that to say everything well, even if the insurance is online, the system is very simple and intuitive.

I need to speak to an operator because I cannot reactivate my suspended policy but there is no telephone number ??? How should I do it? I am unable to enter my private area.

I paid the 30/04/2020 they write me immediately for a missing document that I send immediately and then it ended there.
I send endless and unanswered requests, on Facebook they write that I will be contacted as soon as possible and nothing I am still here waiting for my insurance.
The experience with them started very badly.

do the quote from the site, but if you want to make a policy no one ever answers you. It is impossible. only rip-offs and unprofessional

First of all, I want to specify that I didn't have to deal with the physical point of sale (if it exists), but the online one.
The purchase of the insurance policy through 24hassistance has a simple and intuitive process. The only problem encountered was during the insurance policy renewal process: the estimate on my portal was not present, nor was an email sent to me, as I was previously informed, before the expiry of the previous policy. The first report of failed submission was completely ignored, then I opened a new report that put me directly in chat with an operator who solved the problem in a fairly quick time. The process left me a few days with the insurance expired (albeit, fortunately, within the 15 days of tolerance). Despite this small inconvenience, I had a great time with everything else and above all the prices are the lowest compared to all the other competitors.

I am trying with all the ways to do the electronic signature that I have to do also there is no phone number that can help me to do the signature yet until now I can't do the electronic signature I ask for help to

I needed to urgently buy a policy, but the payment was blocked, the procedure always gave me an inconsistency between email and tax code. The thing lasted 2 days and in the meantime the budget has increased, with the same conditions of about 40 euros.
Michele Margotta

I have been insured with them for about 3 years, favorable prices and impeccable service, for the moment they are among the best

After 3 days and some hiccups with my cell phone I did it .. Don't think wrong, scams do not exist in 2020. Just be patient and follow the instructions found on the site

not even a star you deserve, (unfortunately one is mandatory), more than insurance it is a joke: impossible to talk on the phone with an operator.
After 3 months from the theft of the motorbike it is not known at what point the practice is and they never reply to emails. reimbursement of unused insurance for more than 6 months with which I can only pay for a coffee.
Sconsigliatissima !!!!!! MAKE ANOTHER, THIS LITTLE COSTS AND STILL WAS LESS !!!!!!!

I bought a motorcycle and made a quote for a policy, I didn't buy it and it says contact customer service ..
I contact him several times but nothing, no answer. And luckily it's 24 hours ...
very long times
You save, but who knows when

I've been lucky.
I purchased this insurance because it was recommended by the Yamaha dealer where I bought the bike.
There is no phone number to contact and I never needed one. The policy expired in March, today December, they write to me threatening to pass the credit recovery procedure within 5 days for the cost of 59 Euros for the box. Today I discovered that there is no number to call.
Know that the management of the box is particularly studied. You have to keep it for at least 3 years, 59Euro per year, after 3 years you have to send the cancellation one month before the deadline. Obviously the dealer did not tell me anything, I should have read all the details of the contract, but the insurance should have sent notice of the deadline, not done. In addition, to take out the insurance just one click, to cancel the box you need a registered letter.
In the contract there seems to be the possibility to cancel within 14 days after the deadline but since no one has informed me of this cost I could not do anything. It would seem all studied very well.

I was lucky, if I had an accident with these smart guys I don't know how it would go, but reading the reviews, I was lucky.

4 stars for the practicality of stipulation contract and for the savings .. I reserve the fifth if ever I had to comment on the actual use in the event of a claim ...

Extremely fast and very simple in fully automated procedures. The cheapest one I found as a rc Highly recommended to all my friends and also on groups and forums.

vote 0 ... for a week I have been waiting for a simple change of vehicle license plate to my policy .. result: motorcycle stopped and total dissatisfaction with the service

I talk about the website and not the point of sale! Literally absent the telephone call, which I find essential! From the site you can not do everything, and to make changes you have to contact them by mail and can spend days to finish ...... I will change insurance.

in 3 years, without ever claiming damages, I went from initial 183.16 to 287.19. An increase of 104.03 more than 55%

Hello, being a customer of yours for 5 years I have been calling for 3 days and more pec having no answer yes to Tel that with pec my problem is for a plate replacement having purchased a new bike. I went to the agency and they told me to call

I have been writing for several days to be able to take out insurance since I cannot do it with plaque and date of birth: no answer despite numerous reminders and then there is no telephone number. basically I just ask to be able to complete the purchase of the policy.

Simple purchase and good management of the electronic signature of the contract

I found the renewal of the motorcycle policy very difficult, due to the "electronic signature" method (having another policy, I had to provide a 2nd email address; I also had difficulty talking to a call operator -center). Affordable rates.

On 02/02/20 I signed the policy with Moto.box, today (18/02/20) I have not yet been contacted for the installation, although I have already opened 2 tickets on moto.app and 1 on 24hassistance, the who told me that I have to deal with moto.app .....

EDIT:
I proceeded to withdraw due to the right to rethink as I did not receive any replies ... I sent the PEC, opened another ticket but still don't answer!
Now I don't understand if I'm still insured with you or not! can you call me ?!

Convenient insurance ease of communication very efficient ..... what to say super recommended .... TOP !!!

simplicity quickness in the policy purchase and renewal operations
I hope I never need assistance in accidents (which I never had)

I hope this post will be read by someone who can take internal company measures aimed at preventing what happened to me from happening again.
Saturday morning, January 16, motorcycle blocked in the center of Milan with no possibility of moving or hospitalizing it. I called the roadside assistance number included in my insurance contract: the first time they made me wait over 50 minutes before closing the call without any response, the second time I had to wait 35 minutes before being bounced. I solved it by myself with the support of a private person (luckily I was in the center of Milan ...).
An emergency service managed indecently.
I will tell as much as possible what happened to motorcyclist friends and I hope to be able to avoid others the mistake of signing a contract with you.
As for me, I will report the company to the competent control authorities, take legal action to claim damages and, as soon as possible, I will change company.

I had a problem with the electronic signature and twice I was given a completely useless automatic reply. I am waiting for the reply to the third request, after which I will proceed with the consumer association.

Very discouraged! Already the fact that there is no call center service for technical support is very serious and a clear sign of poor service. Although they continue to respond to comments by saying that it is only for assistance and for claims. I had the same problem as many I already read. I would like to make the insurance from the site but when I insert the license plate it makes me start from the 18 class when instead I own my certificate of risk and it turns out that I am assigned to 9. I tried to send emails but as I have already read and unfortunately nobody is true answers you. Apparently this long queue that is formed as they say at all is very "frequent" it is clear that to do these prices you give up the service for customers but at least give the opportunity to ensure the bike to people. I have to insure my scooter within this week if you kindly answer me for support emails for my problem I gladly take out insurance from you otherwise patience will mean that I pay more elsewhere. Thank you. Greetings.

I paid the bill by urgent transfer on 06/05, I have not received the documents for electronic signature, no response to emails sent to the media and no attempt to telephone contact

I've been waiting for a policy change for three days and no one replies to the email
Unprofessional after sales

I always feel very good, fast and very prepared. Z.M

Absolutely the worst online experience of my life! They charge the money immediately then ask for more money to supplement the policy ... they do not respond to emails which is the only communication channel they have ... shame on you! You deserve a complaint, which in my case I do not rule out

Good value for money. The possibility of concluding the signature of documents directly online is very convenient!

if I can need an insurance I will look for it different, more exhaustive.

Hello, after 12 days of email to the support for help for a quote no answer! I have a vehicle already insured and I wanted to insure another ... as a last resort I started to pray ... but I think I will have to change insurance.

I purchased the Motoplatinum policy, signed the documents, paid with Paypal and I find myself, an incorrect Insurance Certificate, with incorrect starting and expiring dates, and also an inactive policy. I interested my attorney, Altroconsumo and sent at least 4 requests on the 24Hassistance platform, without having an answer. And the bike in question I also use it for work ... INCREDIBLE BUT TRUE ...

Service exception! Kind and helpful. They offered excellent support to my requests and needs. Most affordable 2 wheel insurance on the market.

it is two days for the assistance and they are unable to solve the MM19RIN00066650 quote

DO NOT MAKE POLICIES ON THIS SITE!
Immediately after making the payment the site stops and I have not received anything, neither an email nor the policy. They don't answer anywhere and are totally unreachable. They are just scams

Hallucinating experience. I have suspended a policy for sale and cannot reactivate it for 30 days. I tried in every possible way to contact them, but the answer is always the same and it is standard: "Enter the restricted area" to succeed !!!!
I simply asked to transfer the policy from a sold vehicle to a new purchase !!!!!
absolutely not recommended do not let yourself be duped you will regret it

What can I say ..... ghosts ... I got stuck after paying .... I can't get any news on the policy .... mah! To avoid unpleasant adjectives mean VERY rude !!!!

Hello i am really very disappointed:
- on 02.26.2020, after having tried without feedback a telephone contact I sent a PEC with which the undersigned requested the completion of the purchase of a policy according to the estimate developed on the web;
- (after just 20 days) followed your "b2c" PEC of 17/03/2020 in which I was asked to send further documentation in addition to returning documents already sent by me previously;
- on 20/03/2020, the undersigned sent what was requested with the PEC of 17/03/2020;
- since that time, having had no other communication to be able to purchase the policy, on 21/04/2020 I sent a new PEC to request information;
to date 06 May are still awaiting a reply.
I would like to use the bike ..... what do you say I can count on you? I would like to know to proceed accordingly.
thanks

Fantastic excellent insurance online consultation simple ratio quality-price super convenient fast and comprehensive online assistance highly recommended

I see that many have had mishaps with this company ... it is still happening to me after 3 weeks, not to receive any response regarding the change of ownership and change policy header.
For the third time I have sent the documents of the new owner, but nothing to do, you only see changes in progress and after 1 day everything returns as before ... I don't give them up they have to answer me

Absolutely competitive insurance premiums, I have transferred all the policies of my motorcycles after years with other companies.
Personally, I especially appreciate the convenience of being able to do everything electronically, without having to go to the agency.
Last week my policy was expiring, reminders arrived via email.
I clicked, digitally signed everything in two minutes, received a sms code for confirmation and paid with paypal.
total time: 6 minutes I think .. I don't think I can ask for better.