I have taken out a policy for my scooter, I have a...

I have taken out a policy for my scooter, I have already paid the amount but I can not send the document of the family status (regular and in the format they ask for) in summary I can not make it blessed policy because I can not send the document, no telephone number, bad assistance, tomorrow I will come to see you in Milan, if needed, the postal police will provide.