24hAssistance Review

Excellent solution for those who have a clean drive and hope to save money

Great service ... In short time and great rates .... I highly recommend it and I will make other policies ... Thanks ...

I confirm the negative reviews, it costs little to me is a crap recently subscribed rc motorcycle insurance, the problem is that you can not talk to someone to ask for important information, I have written several emails to the support but now I have not received any response .. really frustrating !!!! ... also after having paid and signed the documents digitally as described and having received the same signed with confirmation of policy activation, I still receive an email to complete the purchase / signature procedure .. .... I confirm that it is crap not being able to speak with an operator, and I reserve the right to withdraw from the contract .... please do not reply to my negative comment as to the others, writing that if I have a problem looking neo site customer support area because I have already done it without real answers !!!!!!!!

Excellent insurance. Rapidly managing practices. Very competitive cost.

For now I have to say everything ok, from the premium paid that I found it very competitive. We must see when it actually comes into operation as the company behaves in handling the accident. I hope it never happens !!!!

I would have given 5 stars if it were not for the gps motoplatinum box installed on loan for the second time I went to the workshop it does not work, no longer detecting the routes and even with date and time busted in 2023

Impossible to talk to a person. They attract you to their prices which are the lowest on the market and then whatever you need no longer exist. Especially when you have to replace a vehicle with a new one you have to pray this is already the second negative experience. The first with the scooter bought new. Which then ended well with the withdrawal of the new vehicle with a delay of 2 days. But then everything went well. Now it happens again with my husband's bike. This time they didn't even consider us. I am waiting to pick up the new bike and it is not possible because they have disappeared. BAD ... once everything is finished you will never see me again. There is no comparison with Genertel or Verti which are efficient, fast and answer the phone
I advise you to avoid

Good morning, it is the first time that I make sure with this company, after payment the documents have arrived as communicated by you after 2 days, the documents downloaded immediately ..... simple access,
the only shortcoming I find is the lack of direct telephone contact with you.
Thanks Giampietro

A star because you can't vote zero, they have a really non-existent customer service, they don't have a toll-free number to talk to an operator, the only way to be able to communicate is the e-mail they don't answer! I sent more than one request with no response. I have to change my means of insurance, I find myself really in trouble! bad

Policy purchased easily with relative payment and issue of the insurance certificate.

A star and it's too much.
I have a motorcycle policy that I want to suspend, it is more than a week that I have sent registered mail as a procedure but I always see it active. Since I am abroad this warning I sent online via mail, but the problem that you cannot contact anybody physically to ask if they have received the registered letter, and in my area I continue to see the active policy. I understand that through the site you can get answers but when these are not there and the virtual assistant always tells you the same things there should be a transition to a physical operator who can help you.
I also tried to send mail but the only answer they gave me is that they took charge of the email ....... but they don't answer me.
.... I will never renew it with them even if the price is low but they do not give any assistance.
I HIGHLY RECOMMEND TO ALL ...... DIFFIDENT ....... DIFFIDENT

cost and excellent online service, it is certainly anomalous that we can do everything so quickly via the web and then to make a suspension we need a registered letter and it is not possible to do it even via PEC, which has the same value as a registered letter.

0 stars avoid them with care !!! I suspended the insurance using the Italian cure decree which provides for the possibility and the consequent postponement of the suspension days, but these incapable people do not allow me to reactivate until after 30 days, while instead the decree allows reactivation whenever I want. hours on the phone and they do not answer, you make requests via email and they answer you to look at the site which in my case does not allow me to reactivate. better to spend a little more and have a minimum of service

Reliability and seriousness. Competitive rates and the convenience of doing everything online.

Very simple and convenient to take; for the assistance I have not yet (thankfully!) needed, we will see. But I am very satisfied with respect to the assurances of the past.

Zero stars would be better!

I had received a promotion via e-mail saying that I had paid the insurance with paypal I would get a 20% discount ... select and pay and then nothing ... tried to open a report with paypal but after 2 seconds they refused my complaint. Next year I will change !!!

Having sold the scooter a week ago I suspended the insurance through the reserved area having bought another I tried to make the insurance transfer but there is no way to be able to do it despite the several times that I sent him the email now despite all these attempts what should I do?

I needed information, I wrote without an answer.
The price, however, is very competitive, I have two policies with them.

Hello,
I would like to change the vehicle, from one scrapped and with the policy suspended to another but, the choices do not appear. It's normal?

I HAVE ALWAYS BEEN VERY GOOD PROFESSIONALISM AND EASY COMMUNICATION

To be avoided absolutely. There is no contact with the customer, and this makes it impossible to solve the problems or doubts of those who pay. Speaking of my personal experience, after interrupting the policy on 19/08, I did not receive a refund of the unused portion (about 6 months) and it is impossible to access the old policies in the reserved area (thus making it impossible to understand the status of the request) . Everything that is simple takes days instead of minutes and everything that is complicated is practically impossible.

Everything ok, it seems to me that the site has become even more advanced, complete with an electronic signature and so on.
Overall I enjoyed it and would definitely recommend it.

I met 24hassistance from a friend of mine who offered it to me as an alternative to something that I already had and I must say that I found it very good First of all it is very easy to make a quote and then even easier to go on to improve the insurance there is more the problem of the sheet with the return of the signatures in more you can pay comfortably with a credit card only neo must have downloaded on your PC or smartphone or tablet a scan of your document to be able to send pdf If I could make a note I would ask if it was possible to send only a photo of the document because sometimes it can happen that it is a scan ready on the support from where you make the purchase is not said that there is always the rest excellent in all availability easy execution and very good prices. ....

Bad service. After I sent three emails for assistance still no response. Phone number to contact someone does not exist. If you need to communicate something or ask, there is no one answering. Never again!

Until last year they answered both by phone and email today they do not care, despite being their customer for over 4 years they do not deign to answer unless you have to renew anything else !!!!!!
I have to change bikes I need assistance to understand what to do and how much to pay for nothing !!!!
pity I was fine until now and I have already renewed for next year but now they are no longer competitive and above all in ZERO support
Perhaps for a few more euros it is worth changing at least with an insurance that is there when you ask them

I would like to buy the policy for my bike but it is practically impossible. I have filled out the form via Facile.it but the data is all wrong and cannot be changed. So I tried directly from the site but it tells me that my data is already associated with another user. There is no assistance ... no contact. I give up

They have no phone numbers and do not respond to requests for information or support in their format.
In short, if you have a problem to solve it is not in their interest ...
If so, to buy a policy, imagine when it's time to receive any compensation ...

Required application on smartphones and above all a direct phone number to talk to the specified personnel, since they are charged fees for provison.

It is not possible to contact anyone on the verge of scam, they do not respond to emails, telephone, detached fax and even the PEC

My experience: I sent all the necessary documentation to get a QUOTE with the motorcycle license plate, after 15 days they asked me to sign a "declaration of the province of prevalent circulation" (no company has ever asked me for such a thing, I replied that I would not have signed) to speed up the practice, since then I have not known anything, If I contact them on Facebook with a private message they have the automatic reply, if I write below 1 post they reply that they will introduce to colleagues but you will not they don't even ask for information on the ticket ... So having said that I ask myself the question: Are they interested in new customers? If you are not able to support the requests there are ways to go, to close, to automate systems like other companies and to invest in a greater number of employees during periods of flood. Thank you

I can not contact.
I did the bank transfer, but they did not send me any documentation or anything else.
I'll have to ask for a refund (I hope they will give it to me)

For now I'm fine, certainly I haven't needed it yet and I hope I don't need it because it will mean that an accident has happened to me. do it all over again from the quote to the signatures of the documents and everything else then 3 stars

Very bad people, I sold a motorbike and they still haven't repaid my insurance, plus you send more Mail, and they don't even deign to answer you about it, so never again with certain puppets, my money anyway I want them back, at the cost of putting them a lawyer in the ass

Very good price, only a long and complex procedure to conclude the contract.

I am experiencing a nightmare following my scooter theft.
Initially I was asked for a series of documents that I recovered with difficulty and sent by parcel to the Milan office. Subsequently, only after a reminder, they answer me saying that some documents were missing (false) and that the original scooter booklet was not received (???). Following the request for clarification on my part, the total emptiness. I have been trying to communicate with these gentlemen for more than a month now with negative results. I feel scammed and I am afraid I will never see my money again, I will be forced to contact a lawyer.

Do you tell me why the pec from you is neither accepted nor contemplated for the forwarding of documents? Explain to me why we should pay to send postal products such as registered mail, when pec is used everywhere, even with the public administration.

Excellent prices, simplicity and speed in signing the policy. Highly recommended.

Customer service only via mail bad and obviously very limiting, so as to transform a trivial change of means assured by the old to the new in a company, because even if in the reserved area of the site there is the option for the change that suggests that you can do everything online as written in the FAQ is not so. Even if you save 100 euros never again!

I give a star and it is too much only for the price of the RC a little lower than others while the guarantee for injuries to the driver is higher and the road assistance does not include, at the same price, a replacement vehicle, and in any case the worst what is it that if a customer has a problem with access to their personal area there is no one willing to help you by phone and be told that you do everything via pc because this is an online company ... Cara 24H Assistance, coincidentally also many other companies are online and all have impeccable customer support .... learn!
I DON'T SEE THE HOURS THAT IS ABOUT TO CHANGE!
Point out that the purchase of the policy was made through a motorcycle dealer in Rome.

In September, I took out an insurance policy for my dog in the shop, friendly and well-trained staff. Subsequently I contacted the agency, it is not possible to speak with an operator but by sending a request from the site I received an efficient response in a very short time.

The service is as good as it has been until now and the prices are competitive

the final cost does not reflect at the end the estimate sent and made giving all the data of the owner of the vehicle the plate that the city of residence.

The price is very affordable, the negative element is the lack of a direct email or telephone number for any clarification on the policy

Hi, I have been insured with you for years, and I also changed vehicles all quickly and easily.
The only flaw in my opinion is that nn there is no telephone number (in my opinion essential) x who is not very accustomed to only using it online and x any claims. x the rest .... the best insurance that exists

We have recently insured our second bike with 24hassistance. Unbeatable prices, I had some difficulty in filling in the quote but they emailed me immediately. I also like the fact that everything is digitized, very comfortable!

Can someone tell me how to buy a policy?
In addition to not finding any phone number is also missing the small box to register .....

Nobody answers and the site doesn't work as it should

For several years I have a multisport, I had a problem: very efficient, but now the music has changed I have the policy expiring, no warning you can't talk to someone even to report a possible accident

crazy stuff, WHAT PEOPLE ARE YOU? MAKE AN OPERATOR AVAILABLE TO YOUR CUSTOMERS AS YOU WANT OUR MONEY !!!
your kindness repays our trust in you!

A few customers 24hassistance GG are certainly very competitive prices (scooters) have made the difference Vs other companies but especially the 'agency a few kilometers from home (- 40%).
The quote I 've done using Facile.it therefore go to' effective implementation of the policy the necessary steps are simple and intuitive:
-conferma data
-firma (using the cell. it is simplified by the touch)
-photo (PDF) document
-balance
Moments later came the e-mail confirming 'activation policy with attached various documents.
At the moment I do not feel like giving 4 stars because in my opinion there is no telephone contact (certainly more dispersive but that transmits more trust), unfortunately I did not know this brand as a result I was a little hesitant (with 30 euros more there was an 'other company deeply rooted in Italian).
I hope I never have to use their services to support any kind of left it in case of need I hope to find the same simplicity of 'activation.
In addition to online sales, it would not be bad to add provincial offices for on-site assistance and sales.

I did as they say to remove motorcycle insurance sold and after 10 days the bike is still insured, I also sent nothing, they don't reply, I will never do this insurance again since I have to take another new bike

CHANGING THE REVIEW AFTER RECEIVING ASSISTANCE.
The service is slow and the release is not immediate as written on the site because it is necessary to check some documents. After uploading a family status certificate on stamped paper, it is incorrect. Once the email to reload the document is received, the site gives an unidentified error to reload it. After sending several e-mails, only automatic replies are received and in the personal area it is not possible to cancel before signing. In the end, after one day, an answer is received and the practice is unlocked. The bike remains stationary at the dealer for a few more days.

hi I just joined the purchase of an annual policy for my scooter but I realized after paying the annual fee that it included also the motorcycle box of which I am not at all interested in installing as I can do to avoid this faculty 'that I didn't understand if mandatory or can I do without it? you don't even have a tel number to better understand

Economy and ease of purchase. The usability of the site is instead to be improved as the possibility of suspending the policy that can be done only by registered mail.

Very kind staff, immediately solved the problem without comment.

I had a problem with the management of the policy registry and I discovered that there is no telephone assistance service, you can contact the insurance only by email.
Probably this allows to contain costs, however, it is rather annoying when you need to solve a problem quickly.

I have been insured since 2015, never had accidents, the class this year (like other years) has consequently lowered, but the policy has gone from about 170 to over 200 euros.

I suffered an accident by a means insured La Parisienne, La Parisienne has instructed Coris Assistance 24 hours with the opening of 6235/2018 practice (all this in August 2018). So far no compensation, try three contacts via email with coris .... no reply. Try two phone calls to the switchboard with waiting times of about 200 minutes .... at the arrival of my turn when I did not have anyone else in the queue, the line was always deceptively ...
Personalmnte I feel teasing my honesty citizen ... on request I attach screen shot mail

Initially skeptical, as it was an online stipulation, everything went smoothly. It will be time to confirm the initial impression that, to date, is positive.

I can't communicate directly with an operator the telefoo is missing

Absolutely to be avoided, low prices, but zero assistance and professionalism.
After 1 month and 8 days they warn me by email that the policy suspension procedure is not valid, after their website confirmed me and I received an email confirming the suspension. Responding to their email, as indicated in the same, and through support on their site, I asked why they do not re-credit me the month and 8 days at the end of the policy, no response after more than a week, the number is an automatic responder where no speak to no operator. I don't dare to imagine if the policy reactivation had not been successful, would they have told me after 1 month that I was traveling uninsured ?!
I prefer to spend more, but have serious assistance in case of problems.
It is useless for you to write as a response to my review that the problem has been solved, the problem has NOT been solved, I have not received answers on that month and 8 days that I have not used the service, you also confirm that you are dishonest. Bad

I've been wanting to suspend my moped policy for weeks. I ask for assistance and they always answer the same way as if they don't understand my question. I ask to speak to a HUMAN but nothing, maybe it doesn't exist. I am really annoyed. NEVER AGAIN with these here. Be warned, first they accept you then no assistance.

But how do you not have a phone number to call ... I wonder how it is possible to do everything via WEB ... I don't recommend it !!

Don't buy their policies.
I had to make a change of license plate last week and despite having provided the documentation + payment three days in advance, when they arrived on the day of the change they had not yet carried out the practice and I had to make a daily insurance to bring home the bike.
In the evening I continue the practice and the insurance is valid but to date after 4 days I have not yet received the documentation and therefore the coupon to turn neither by mail nor mail.
The support site is completely automated and it would not be a problem if, at least, after a contact request they answered you but this does not happen.
And having no phone number, getting assistance is almost impossible! You just have to wait for their timing and cross your fingers.
NOT RECOMMENDED, I will cancel the policy

They tell you that insurance is 'suspendable but in case of fire and theft with suspended insurance you take it in that' place .... learn from the competition!

Look well as the feedback on B2C Innovation. It's been a week since I paid the insurance amount for my scooter, I sent all the documents immediately, but even after several reports I am not receiving answers, the practice is being finalized. Tomorrow morning or at the latest the day after tomorrow I will go directly to the Police, reporting the incident and denouncing everything.

vegognosi, there are no people to contact, I am 10 days that look .. the policy arrives or not, there or not?
I will proceed with the legal and competent authority provisions that supervise insurance

I paid for the insurance on Thursday and the site continues to invite me to purchase the policy. I am waiting to find out if my vehicle is covered. I hope to receive confirmation by Monday morning.

Stipulated scooter insurance contract done all online, simple and well done operation well explained all the steps congratulations.

it is impossible to speak ... I absolutely need to ask for information that there are no answers online ..

I sold my scooter on 03/21/2019, today 04/15/2019, although I have added all the documentation proving the sale several times and even on one occasion I was charged 14.00 euros , despite continuous requests via e-mail, I have not yet obtained the cancellation of the policy, the person who has bought his scooter for three weeks now, cannot make the insurance on his behalf. then?

I needed information and I made the request directly via the website: in a very short time I received the information and I made the policy for my scooter directly online, even the signature !! Great price! I highly recommend it

Spent to insure the nexus 500 195 per year with wrecker.
11th class
If I went to the agency they asked me for 500
I strongly recommend it

The lack of a call center with which to dialogue on any problems is a serious matter. When a problem arises they disappear and do not respond to emails.

About a week ago I found a police of 512.00 euros. It seemed convenient so I bought it. Before the purchase, they sent me emails for documentation, once I purchased the policy and they withdrew the money from the account, I no longer have news of them. They tell me to always return the documents saying that there is an error but there is no error. They are just scammers. Once the money was withdrawn, they no longer gave me news of the insurance.
I STRONGLY ADVISE 24HASSISTANCE.
I will denounce everything, to get my money back, I am a worker like everyone and my money is sweaty and full of sacrifices. Shame on you.

It is a hate to try to communicate both via email and to find a phone number. I have an insurance policy with them and I have not been able to understand if and how to suspend the policy during the winter period. To report a road accident, I'll tell you ....

It is absurd that we have been waiting for scooter insurance for more than a month despite there have been so many reminders! Yet we have to pay you let alone if we were to have the money. A delusion!!!

I sold the bike so I suspended the policy by forwarding all the documents several times but nothing is always active .... In addition, those who bought it cannot insure it ... Let's see if I resolve with the lawyer. First is the last time .... NEVER ADVISED
Pacileo Placido

YOU CANNOT TALK TO THE OPERATOR IT WILL BE THE LAST TIME YOU PURCHASED

For clarification on the policy it is not possible to chat. Support with staff via telephone is required.

The cheapest motorcycle insurance policy ever. Great ease of online shopping. I have had it for a year and I have safely received the risk certificate via email so I can also choose another one. Many companies do not send it to you but they force you to download it from their site, perhaps having difficulty remembering how to do it.

The procedure to stipulate the policy is excellent and fast, inexpensive compared to all the others. The only thing I do not agree with is that you do not evaluate the person, but only the CAP of residence. In my case, despite being in first class for years, never a claim, a customer for years, yet I paid twice as much as a resident at 13km away, despite being in the same province

Hello, I have been renewing the DottorDog policy for days, to date I have not yet received confirmation of the renewal, I have repeatedly written e-mails from my private area and I have never received a reply from you, I have tried to contact you by phone but always with negative result (no one ever answers the phone). I state that the transfer was paid on 4/5/2020 but the policy is still canceled. I find your behavior incorrect since the premium has been paid regularly.

I cannot accurately assess the Company's service because in six years I have not caused any damage, I can only say that the smartphone application is very convenient and immediate to renew the insurance of my Piaggio scooter. But this year, with the renewal, I had the unpleasant surprise to see me almost doubled the price of the policy, which went from 86 to 141 euro well, why? Non-existent, you have to pay and that's it. It remains only the consolation of being the cheapest I found on the Web, we'd see his quality in the event of an accident, with or without responsibility.

Total lack of contacts and poor absent problems resolution is not recommended

I have been paying the policy for three days and to date I have no confirmation or documentation to send. I have sent several emails with the request to resolve the problem but still nothing

Excellent site, I recommend it, good prices and simplicity.
To underline the digital signature. No need to download, sign and resend. In a few minutes I made insurance on the scooter. If there was I would have made the car.

Incredible, I don't see the policy active despite having paid. Nobody answers the phone, only computerized operators.

I am still waiting for support after completing the online form for paying the premium and not being able to sign the online contract. I suspect a possible fraud and if I do not receive assistance by tomorrow I will send the cancellation of the policy which has not even been finalized and I will consider the opportunity to file a complaint with the competent authorities.