Impossible to have a quote and / or take out a pol...

Impossible to have a quote and / or take out a policy for a new Yamaha motorcycle, a brand with which they also have an agreement but the dealer was not given the opportunity to conclude (but then that you have the agreement) and therefore I have try to do it yourself. For a week now I have been trying to get in touch with the form 2 or 3 times (by sending the requested documents automatically), then via FB but they have not deigned to answer me. To think that on FB it is also well highlighted that they respond within a few minutes. What a disappointment :-(