I have activated a motorcycle policy today (which ...

I have activated a motorcycle policy today (which I have already paid) with decorum from midnight, the practice is to be finalized (which I don't know what it means) I filled out the form this morning for assistance but no one calls back, I also tried with the chat , but when my turn came the consultant disconnected from the chat ... I still don't understand if the bike is insured or not ..
First experience with this company but I fear also the last one, I have been traveling with online insurance for years, at the moment this is the worst of all ..