Weiland Ford/Kitchener Ford

4.5 · 771 reviews
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Noah Ruppert
Reviews 1
2020-09-26 21:31

Took my car in for its regular service and also ad...

Took my car in for its regular service and also added that my seat was creaking. This was the second time I brought my car in and it didn't squeak for them at all ( it never does) I showed a service tech and Matt Chan a video I had taken of the squeak and they diagnosed it right away. No haggling ov...

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1 Armsteve
Reviews 1
2020-09-26 08:28

if you buy a vehicle here, beware. They are dishon...

if you buy a vehicle here, beware. They are dishonest. They will lie to you. And i got a bogus safety. I was told the safety would be done within 1 week after my purchase, but when i picked up my vehicle the safety they gave me was dated 2 weeks before i even put down a deposit. When i took it to m...

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Nick
Reviews 1
2020-09-25 03:46

Make an appointment for service to only have my ca...

Make an appointment for service to only have my car taken in over an hour later, for just an oil change. And then am told the car is ready for pick up 70minutes later! Awful service, every time I go there with an appointment time I need to make sure I have my whole day booked off because the shortes...

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Cindy Showkenik
Reviews 1
2020-09-24 03:32

Never a good day when you are in an accident and y...

Never a good day when you are in an accident and your vehicle isn't drivable. It is a great day when you know that you are in the good hands of Kitchener Ford! Thank you David, Zoran and Ian for putting "Diamond" back on the road looking blingy again!! Thank you Stacey for keeping me in the loop wit...

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Marguerite Gray
Reviews 1
2020-09-24 03:20

I recently bought a new Ford Edge and my salesman ...

I recently bought a new Ford Edge and my salesman Neven was such a great help! He never once let me feel overwhelmed and made the experience personal to me. He took care of me when I had to wait for the car and he inspected it himself to make sure I didn't miss anything. Neven was super patient with...

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Bob Cooke
Reviews 1
2020-09-23 16:13

Great experience with a young and up and coming sa...

Great experience with a young and up and coming sales person Andrew T. I purchased a 2006 F150 FX4 which is the truck I was looking for along with excellent value that they offered. I enjoyed working with Andrew he was very professional through the entire deal , my experience with Mike C the sales m...

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Glenn Wilkinson
Reviews 1
2020-09-23 11:24

I pre-arranged the service and provided as much de...

I pre-arranged the service and provided as much detail as possible on work to be done, timing to get the vehicle back and left my number if there were any changes or approvals needed.
Unfortunately, those details were overlooked. No call to me to let me know. I called around 1:00 p.m. and the vehic...

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Jane Blake
Reviews 1
2020-09-23 10:20

Very, very poor experience. I have already contact...

Very, very poor experience. I have already contacted the manager.
Follow up: After my very positive contact with the managers, all has been rectified--above and beyond! My thanks to Mike and Scott for restoring my trust in Ford and their team. I will gladly return!

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Curtis Lavigne
Reviews 1
2020-09-23 07:01

Came in for sn appointment with adam and neeten an...

Came in for sn appointment with adam and neeten and these two guys are absolutle beautys! They made me feel like one of the boys right off the bat, made sure I'd eaten ( they were having a bbq that day) and made me feel absolutley no pressure what so ever. Just two honest, down to earth, great guys ...

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Tony Langford
Reviews 1
2020-09-22 13:48

This is my second experience at Kitchener Ford and...

This is my second experience at Kitchener Ford and for the second time I have been pleasantly surprised and humbled by all the staff I ve encountered during both experiences. My first experience comprised of the BEST deal I ever got for a new vehicle! From the honesty and hospitality of the sales te...

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Paul Groenenberg
Reviews 1
2020-09-21 23:48

Had a great experience purchasing a used vehicle f...

Had a great experience purchasing a used vehicle from an ad online. Connor and the rest of the team did an excellent job servicing us from start to finish and we loved that they are genuinely good people that got to know us and wanted the best for us. We appreciated the extra care they took to mak...

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Anja N
Reviews 1
2020-09-21 20:46

False advertising! They post used vehicles online ...

False advertising! They post used vehicles online for $4000 and by the time you get there, its $8000. The stock item is 144960A. When you contact them they play dumb and keep referring you to a sales person that isn't able to help you!

Andrew, it was not sold this morning when we came to see it a...

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Dave Benn
Reviews 1
2020-09-20 10:38

Recently experienced problems with our Ford Edge s...

Recently experienced problems with our Ford Edge so took the vehicle to Kitchener Ford for repair. We were very pleased with Mike & his crew , we found them to be knowledgeable & they kept us informed regarding our repair issues.
As we all know the inconvenience of having to get your car repaired c...

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Lee Milani
Reviews 1
2020-09-20 04:11

Everything was good but it was my first time getti...

Everything was good but it was my first time getting my car serviced, and no one greeted me when I came in to know what to do so I felt a little lost and confused when I got there but the actual car servicing was great and have a courtesy shuttle was great

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Joe Czulinski
Reviews 1
2020-09-19 17:47

I recently purchased a 2015 Ford Focus SE at Kitch...

I recently purchased a 2015 Ford Focus SE at Kitchener Ford through Sales Consultant Cam Roseborough. From the very beginning, Cam proved how knowledgeable he was with the product line and went out of his way to be very helpful and considerate with my first brand new vehicle purchase in many years....

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Samantha Tennant
Reviews 1
2020-09-18 20:43

Bought my truck last week, super happy with everyt...

Bought my truck last week, super happy with everything. Customer service was great ! It was quick and as a first time buyer made my first purchase a very easy process to go through ! Highly recommended. Big thanks to the Salesman Nick !

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Kristen Letwinetz
Reviews 1
2020-09-18 14:02

Absolutely amazing service from Kitchener Ford. Ha...

Absolutely amazing service from Kitchener Ford. Had some engine trouble during COVID right before my road trip back home to Alberta, but they quickly and safely got me back on the road! Thank you Charita and Cookie, you guys are amazing!

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Lianet de la Ca Herrada Jimenez
Reviews 1
2020-09-17 01:58

I was there today to pick up my car that needed so...

I was there today to pick up my car that needed some repairs after a car accident I had. I was a little corn since my car was in a previous bodyshop before and the job they did was to the best. IM VERY GRATEFUL AND HAPPY WITH JAMES AND ALL THE GOOD JOB HE DID ON MY CAR, IM VERY PLEASED AND MY CAR IT...

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Ann Wang
Reviews 1
2020-09-16 11:18

Andrew Nogueira was our sales consultant at Kitche...

Andrew Nogueira was our sales consultant at Kitchener Ford. We could not be more satisfied with our experience because he is not only a great sales consultant, but also an amazing person.

First of all, Andrew is truly a consultant as his title says. During our discussion, I never felt I was bei...

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Joanna Woo
Reviews 1
2020-09-16 09:47

I had the worst experience at Kitchener Ford. I've...

I had the worst experience at Kitchener Ford. I've been there twice and the first time, although requesting a shuttle, upon arrival for the appointment, I was told that they did not offer shuttle service on weekends. It would have been nice to be told this when scheduling the appointment.

The sec...

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marco MAGARELLI
Reviews 1
2020-09-16 04:06

I have been so impressed and appreciative of the l...

I have been so impressed and appreciative of the level of care and service Kitchener Ford have provided us. Being from out of town, they have taken our urgent requests in stride and delivered, even on a long weekend. Thank you KF for last weekends service accommodation!

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Vivek Patel
Reviews 1
2020-09-15 11:49

The dealership has really good options if you are ...

The dealership has really good options if you are looking for pre-owned cars. I recently got my Ford Fusion 2017 from there. The sales representative was really off and didn t helped much. I didn t like his attitude at all. However the finance person Andrew Stevenson was really helpful. And I had al...

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Jon Whitby
Reviews 1
2020-09-13 12:56

Great service as always...I called to find about a...

Great service as always...I called to find about a warranty issue and they suggested I bring my car in for a full inspection and repair of the rear suspension...Almost to the minute my car was ready for pickup and the service department was detailed and very professional.. I would recommend Kitche...

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eddie h
Reviews 1
2020-09-13 10:34

The salesman and the financing dept. Went above an...

The salesman and the financing dept. Went above and beyond for me, after shopping around at all local dealers this was a clear choice. The service is over the top and I even got bonuses I wasn't expecting! That's the way buying a car should be.

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Adam Reid
Reviews 1
2020-09-12 17:28

I had a great experience buying my last car at Kit...

I had a great experience buying my last car at Kitchener Ford. I had the pleasure of working with Andrew Tibidault to match me with the perfect car. Even after the vehicle was delivered he has gone above and beyond to take care of me and my vehicle, always answering questions, talking about options ...

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jorge rojas
Reviews 1
2020-09-12 09:16

Worse dealership i have ever been too, horrible se...

Worse dealership i have ever been too, horrible service, their employees are rude and disrespectful towards their customers. Their service department only gets worse, their manager is disrespectful and only cares to get you out the door and help the next person in line. Avoid Kitchener ford if possi...

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Larry Mcgilloway
Reviews 1
2020-09-10 02:41

The staff at Kitchener Ford our amazing. They go t...

The staff at Kitchener Ford our amazing. They go the extra mile to make sure you get what you are looking for. Thom Bryson is outstanding in his knowledge about Ford and making sure you get the deal and vehicle u are looking for. This is the 3rd vehicle we have purchased at Kitchener ford from Thom....

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jitender singh
Reviews 1
2020-09-09 03:30

I was interested in f150 lariat, therefore reques...

I was interested in f150 lariat, therefore requested a web pricing for the vehicle. Its been over a month now but I haven't recieved a single update from the company. Already driving a explorer booked a service for the vehicle no follow up at all, no reminders or courtesy check calls. Poor poor ...

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MelodyAnn Thornton
Reviews 1
2020-09-07 13:22

Had my new Ford SUV serviced for the first time to...

Had my new Ford SUV serviced for the first time today. Not a great customer experience. Went in for an oil change, system update, check a couple of items not working & tire rotation. Since they do not drive to Cambridge ,which I don't understand as listening to the drivers on the other side of W...

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Lynn McCabe
Reviews 1
2020-09-07 10:45

Candy provided excellent service, but I have had o...

Candy provided excellent service, but I have had on-going problems with the transmission, which has been deemed unfixable since 2012. My car has been breaking down since Aug 31, 2020 and they diagnosed it on Oct 5 after I spent $430.00 out of pocket. I picked up my car on Fri Oct 9 & it stalled Oc...

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Steve McEwen
Reviews 1
2020-09-06 23:46

Good afternoon,

Good afternoon,

I wanted to thank Andrew Thibaudeau and also the Kitchener Ford team. We (my wife and 2 young children) had a wonderful experience when purchasing a 2013 F150 Lariat and couldn't have been more pleased with professionalism shown to us during our time their. Andrew was profession...

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Kevin Mason
Reviews 1
2020-09-06 19:39

Recently bought a new Ford Focus from Kitchener Fo...

Recently bought a new Ford Focus from Kitchener Ford. We had Mitch James helping us out, and we were not disappointed. The first day we went to browse at cars, it turns out that the dealership was just closing down for the night. Mitch was already in the parking lot ready to leave, and took the tim...

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CRX 88 MD
Reviews 1
2020-09-06 14:54

I hit a pole in a drive through and scuffed my bum...

I hit a pole in a drive through and scuffed my bumper :( I was driving by Kitchener Ford and realized that they had a body shop, i went in to inquire about how much it would be to get it fixed. The guy working there walked out with me and said "oh that's nothing, ill fix that for you right now" Came...

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Jim Jimerson
Reviews 1
2020-09-06 08:53

This is a Great place to deal with the sales team ...

This is a Great place to deal with the sales team is friendly and will work with you to help find what your after within the price point you give them. Very accommodating to requests to have a used vehicle checked out if you have any concerns. Thanks John Morrissey

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Jen Brown
Reviews 1
2020-09-06 05:58

Terrible experience staff was pushy I will never b...

Terrible experience staff was pushy I will never buy a vehicle from this place was told to "tread lightly" if I was going to write a review because they will "come after me with everything they have got" I feel this is not how a car buying experience should be .

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Damon Wright
Reviews 1
2020-09-06 04:19

Thanks for the great and quick service. I brought ...

Thanks for the great and quick service. I brought my vehicle in late on Tuesday and it was completed by 9:30 the next day even though they were booked solid. A special shout out to my service advisor Michelle, she was very understanding and knowledgeable

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Charlie Ducharme
Reviews 1
2020-09-06 04:17

Collision center here is great! My ruby red 2016 F...

Collision center here is great! My ruby red 2016 F150 Supercrew was parked in Cambridge and was hit by a Honda which lost control. My insurance wanted me to go to one of their "pro shops." I said I wanted Ford to care for my Ford, not a generic body shop, so I called and spoke to James the manger in...

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Kaity Lorentz
Reviews 1
2020-09-05 23:31

Purchased a used vehicle from Kitchener Ford in F...

Purchased a used vehicle from Kitchener Ford in February. Found some issues with the car about a week and a half into buying it and mentioned it to them when we had it towed there (which receptionist told us was up to us to do) after a piece of plastic had somehow fallen into the shifter and caused...

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Jessie Hesch
Reviews 1
2020-09-05 12:42

Called to book appointment and had to leave messag...

Called to book appointment and had to leave message on specific appointment line; 3 1/2 hours later no response so called again and specified to talk to service directly. Apparently booking line goes to somewhere in Barrie and I guess my appointment wasn't important enough. Took truck in following w...

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Patricia Mcgilloway
Reviews 1
2020-09-04 02:20

BEST DEALERSHIP I HAVE EVER DELT WITH. STAFF ARE C...

BEST DEALERSHIP I HAVE EVER DELT WITH. STAFF ARE CONSIDERATE, HELPFUL AND ACTUALLY LISTEN TO WHAT YOU HAVE TO SAY. THEY MADE ME FEEL VERY COMFORTABLE IN THE PROCESS OF PURCHASING A CAR. THOM BRYSON WAS THE SALESMAN THAT I DELT WITH, AND I COULD NOT HAVE BEEN HAPPIER. I FEEL THAT HE WENT OUT OF HIS ...

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Michael Nieman
Reviews 1
2020-09-03 12:24

We are so pleased with the service we received whe...

We are so pleased with the service we received when we purchased our new F-150. We went to pick up our vehicle yesterday morning at 9 am, and standing outside in the frigid weather, was our sales associate Phil. He had the truck running, so it was already warmed up for us! Thanks to Phil for making ...

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Odd and Oddities
Reviews 1
2020-09-03 04:46

I'm pleased with the experience. I bought a 2017 F...

I'm pleased with the experience. I bought a 2017 Flex today, and Michael was very nice, and quite helpful. I noticed some clear coat peeling on the car, (its used), and the manager came out and said 'if the warranty doesnt cover it, we will.' They also replaced a cracked interior panel, for free. It...

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IJ Surname
Reviews 1
2020-09-03 04:04

Overall our experience has been really good. Our s...

Overall our experience has been really good. Our sales rep, Michael and the Finance Manager didn't push anything and seemed interested is helping us get what we wanted and meet our terms. They also clearly explained everything so there was no room for misinterpretation.
Not phony, aggressive or ins...

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Rena
Reviews 1
2020-09-03 03:02

My car was fixed for the problem it went in for (t...

My car was fixed for the problem it went in for (transmission) free as it was under warranty and Mike was friendly and helpful. I also requested the works service as the car was already there. They fixed the wiper blade that had detached itself so I appreciate that.

I m unhappy about a strange f...

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I.D. C.
Reviews 1
2020-09-02 22:07

I purchased a used Hyundai from them. They treated...

I purchased a used Hyundai from them. They treated me no different than if I bought a Ford. The car had Winter Tires and they allowed me to keep them in their storage till I needed them. Used Car Manager Mike Cianciaruso and everyone else I dealt with at the Dealership were Fantastic

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Alfy R. E. Meyer
Reviews 1
2020-09-02 21:46

I only gave them 4 stars instead of 5/perfect; oth...

I only gave them 4 stars instead of 5/perfect; otherwise, they'd become obnoxious. As it goes, I'm glad I got to deal with Andrew and Mike because they both have gone out of their way to ensure I'm one happy customer. Quite an accomplishment considering I wandered into their showroom more out of res...

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Kyle Brenneman
Reviews 1
2020-09-02 17:17

I'd like to give a big thanks to Bobby Gasselle, a...

I'd like to give a big thanks to Bobby Gasselle, and the rest of the team at Kitchener Ford. By far the best truck buying experience i've had.
Bobby made my dollar go further and made 100 percent sure i was getting everything i wanted and needed in the truck for a price i was comfortable with. No ...

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Adam M.
Reviews 1
2020-09-02 11:22

Great establishment. The sales end of things are t...

Great establishment. The sales end of things are top shelf. Dealt with Mitch James while buying a new vehicle. He was knowledgeable and up-front during my dealings with him. He appeared to be there when needed, even if it meant staying a lot later or earlier than normal.

Happy with the vehicle as...

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Adam Speakman
Reviews 1
2020-09-01 13:00

I came in looking to buy a second hand vehicle, ha...

I came in looking to buy a second hand vehicle, having seen a few on the website that were of interest. Having recently moved to Canada, I wasn't sure how to go about buying a car, plates, etc. Sue Pelley went out of her way to help me through the entire process. She even followed up a few weeks lat...

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Janet
Reviews 1
2020-08-28 01:52

John morrisey is always helpful, informative and r...

John morrisey is always helpful, informative and respectful. He always is easy to get ahold of and keeps me up to date on any events, sales and discounts available to me as a Ford vehicle owner.
Service department goes out of their way whenever I need any repairs or have concerns.
I Iove Kirchener...

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Malorie Ross
Reviews 1
2020-08-27 13:49

I had my first encounter with your body shop manag...

I had my first encounter with your body shop manager, James Dostall on February 22nd. I was recently back from vacation when I came to the Ford body shop due to my car being hit in a parking lot while I was away. I contacted the person who hit my vehicle who recommended I get in contact with your de...

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Helen Bothwell
Reviews 1
2020-08-27 12:17

In my opinion, the best dealership in town. All th...

In my opinion, the best dealership in town. All the people I interacted with are tops. A big Thanks.
Would also like to add that the Service Dept., are tops in my book. They don't stop til the problem is fixed. Another big Thank You.

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Matt
Reviews 1
2020-08-26 21:56

They like to pick and choose what vehicles they wo...

They like to pick and choose what vehicles they work on first depending on which still have warranties, fleet vs non fleet etc. Service advisors have no idea how to properly estimate how long a job is going to take. Waited over a month and a half for a transmission rebuild (on warranty with a fleet ...

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Puro Clean
Reviews 1
2020-08-26 20:38

In the past few months, we have purchased new comp...

In the past few months, we have purchased new company vehicles from Kitchener Ford for our fleet and have serviced them there as well. The service side experience is one to be shared.

Christian Noble has always looked after the vehicles in our fleet with the utmost care and with great customer se...

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