Had my new Ford SUV serviced for the first time to...

Had my new Ford SUV serviced for the first time today. Not a great customer experience. Went in for an oil change, system update, check a couple of items not working & tire rotation. Since they do not drive to Cambridge ,which I don't understand as listening to the drivers on the other side of Waterloo is further, I needed to wait for my car. After almost 3 hours I was on my way , only to find out the two items to be checked were still not working after given a bill saying all working. So I proceeded to wait as they took car back in after 40 min I went to check and my car had not even gone in to be checked. I was told that they couldn't find someone to look at it as they were on lunch. Well needless to say I wasn't happy. After 5.5 hrs I was on my way with a part being ordered. The manager did check in with me a couple times in the last hour. Unfortunately this was not a good experience and although I have to go back to get the part put in I am not sure I will be taking future service to this location.