Cambridge Mack, Division of the Slotegraaf Group Reviews

Good service good mechanics 10+ years working with them and convenience close to 401

Great People, Great service! I you are looking to buy a new Mack I highly recommend Mike Hamilton in sales!

Theives stay away from this place. Take it ti volvo or anywhere else.

Great place to service and maintain trucks. Also buy and trade in here as well

I contracted to purchase two identical Hino trucks (when Cambridge Mack still owned Performance Hino). One was for immediate delivery, one 3 months later. The spec sheet I signed off on had a built-in GPS as part of the package. The first unit had the GPS, the second unit did not. I called the salesman at Cambridge Mack ten times over several months, and although I was promised a cash refund or a GPS installation, neither happened. I called the sales manager and did not receive a call back. If you must deal with Cambridge Mack, get everything in writing and verify everything before you drive away.

The best heavy truck dealer in southern Ontario. Not a doubt about it . Excellent staff very knowledgable team of mechanics all very helpful . They are more than willing to walk you through any repair from light out to full inframe explaining in terms anyone an understand.

Really helpful nice service professionals.
I had a really good experience with them.
Understanding people about the hardness of trucking.
Fair and truthful customer care.

They were Good well behaved, quick for reading the codes. Cooperating with your need and wish big lot , clean washroom, working coffee machine without running of cream or cups. They performed the repair in timely manner.
Overall it was a good experience.

Thank you

Very good shop fixed my truck fast and back on the road

Great and friendly staff they always have a smile and great advice thanks again guys

They used to be good but now they are mediocre. They are too busy to do good work. They often make mistakes. My 2015 Mack truck was in their shop Friday June 16th. I gave them a printed list of things I wanted performed on the truck. I also gave them a copy of the Mack Service Bulletin, which describes how to fix my problem (power loss due to air in the fuel system). They also made a copy of the page from the Mack Operator manual; which describes how to perform an anti-corrosion protection on the truck. I also gave them verbal instructions. Result? A $1500 bill and only 3 things out of 6 on my list were done. Instead of anti-corrosion protection of the electric system, they installed a battery protection harness. They didn't follow the instructions on the first 4 pages of the Mack Service Bulletin ('air in the fuel system'). Instead they did the standard tube test, which - during my verbal instruction - I told them would NOT work (the tanks had a lot of fuel; the system was primed on the previous day; the power loss does NOT happen where the tanks were almost full). To cut a long story short; they failed to follow my requests, performed wrong work (battery protection harness instead of corrosion protection grease), and only solved 3 problems out of 6. All this happened despite me giving the shop both clear written and verbal instructions.

Great people.
Always something on discount.