I had the worst experience at Kitchener Ford. I've...

I had the worst experience at Kitchener Ford. I've been there twice and the first time, although requesting a shuttle, upon arrival for the appointment, I was told that they did not offer shuttle service on weekends. It would have been nice to be told this when scheduling the appointment.

The second time I went to Kitchener Ford, I was told that after upgrading my Sync system, the screen turned black and that it was the apim and they would be required to order in a new part for me. They told me not to worry as it was just the screen that was black. There is a HUGE difference between the screen being black and the entire system being down. If I turned off my monitor and made it black, the system itself would still work through different controls. I was thinking that my bluetooth, radio, etc. would still work through controls via my steering wheel. That wasn't the case. They told me they would call me when the part came in so after about a month of waiting I finally could not take it anymore as I travel between KW and GTA quite a bit and require my bluetooth to be working, I called them to ask if the part had arrived. They told me that it "came in awhile ago" and mentioned that they called me and left a message. I double checked my phone logs, no received calls. I called in to my voicemail to check for messages - none. They had my email on file but didn't think to email me. They never tried to call "again" if they had even called a first time. The next available appointment was a week from that day I called. I will never return to that dealership again.