Called to book appointment and had to leave messag...

Called to book appointment and had to leave message on specific appointment line; 3 1/2 hours later no response so called again and specified to talk to service directly. Apparently booking line goes to somewhere in Barrie and I guess my appointment wasn't important enough. Took truck in following week for coolant change and at end was told my fuel system needed cleaning (supposedly that involves cleaning throttle body). Contradicts what dealership told me in Sept 2015 (when I changed same part) that they don't clean throttle bodies because it removes the special coating on inside, so they just replace. They also kinda missed the brand new throttle body I had installed three days earlier ;) Leaves me wondering why they were trying to sell me something I didn't need. Interesting though that they didn't mention the leaking rear shocks which I DO need replaced. Oh, and the day AFTER I had work done, the service department called to say they had booked my coolant change for the next week ... :O
Not good experience with sales department and have in fact purchased both vehicles from other dealerships. Parts department is excellent though.
Response to email I sent (direct and cc'd) about my experience, to the three top people at dealership has gone unanswered for 11 days now so it would appear they only care about public reviews, and not really the customer experience.

UPDATE: Well, you guessed it, within an hour of my PUBLIC review there was a message on my phone from the Glenn at Kitchener Ford. Within 3 hours there was a response here from the General Manager (who was one of those copied on email)... "slipped through the crack" he says. How it "slipped through the crack" of three people I am not quite sure, but it seems that a PUBLIC review is the same as "crack" filler. Optics I guess.