I pre-arranged the service and provided as much de...

I pre-arranged the service and provided as much detail as possible on work to be done, timing to get the vehicle back and left my number if there were any changes or approvals needed.
Unfortunately, those details were overlooked. No call to me to let me know. I called around 1:00 p.m. and the vehicle had not even been in the Shop.
My request to pick it up at 11:30 a.m. obviously went unnoticed.
I understand these are challenging times but a simple text or call would have been appreciated.
I had to re-schedule my entire afternoon as a result.
Perhaps the next service appointment will be better.
Sincerely,
Glenn